Best Roofing Company

Roofing, Skylights, Solar Panels

About us

Best Roofing Company has become one of Asheville's most respected roofing contractors by upholding a customer service philosophy that makes our customers want to do business with us again. We service and install all types of residential and commercial roofing products. We are roof replacement and restoration specialists, identifying problems and correcting them prior to major roof system failure and interior damages. We help our clients improve the value of their property by providing superior materials and workmanship on all projects.

Business highlights

17 years of trusted experience
Veteran Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

Residential & Commercial Roofing. CertainTeed, GAF and Atlas Roofing Asphalt Shingle Installations. Exposed Fastener Metal Roofing, AG Panel Metal Roofing, Classic Rib Metal Roofing, Traditional Standing Seam Metal Roofing with roof deck clips and Nail Fin Panel Standing Seam Metal Roofing Installations. Skylight Installations with roofing projects. Commercial Roof Renewals for EPDM Single Ply, TPO, PVC, Torch Down and Modified Bitumen (BUR). Seamless Gutter Systems and Gutter Guard Installation.

Services we don't offer

We do not offer Roofing Repairs. We do not offer gutter repairs. We do not offer free estimates if you do not own the property, such as prospective buyers in a real estate transaction. We do not clean or wash roofs and we do offer gutter cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.7168 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
4%
3
2%
2
3%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.7

Filter reviews by category

Showing 26-168 of 168 reviews

Grant S.
11/2018
5.0
roofing
  + -1 more
Of the 4 or 5 roofing companies that responded, Best Roofing was the most thorough and professional. Shane, part owner, took 2 hours on the initial visit to inspect our large old home's roof and explain the options, including the various brands and prices of shingles. His areal views done via drone helped him see some difficult areas around the chimney valleys that were missed by other bidders. Those other companies generally took only about 10-20 minutes; most simply did a "ground inspection," and had little or no discussion with me before bidding. Best's total price was also below most others. Their crew was fast, efficient, and polite. Done with tear-off and replacement in 3 days despite some dicey weather. We had quite a mess after tear-off but everything was clean and back to normal by day 3. Replaced rotten decking and beams. A supervisor made the final inspection with me and corrected some minor items the same day.
Description of Work: Total shingle roof replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,500

Gary T.
11/2018
3.0
roofing
  + -1 more
Even though it was only for porches, you expect that the new roof will not leak. Well, it does, in one place it did not leak before. I am disappointed.
Description of Work: Replace two porch roofs

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0

$4,500

Gary T.
11/2018
5.0
roofing
  + -1 more
Though it took a while for them to schedule it, the work was very quick and thorough. The roof is fixed and new shingles where they were asked to. I will probably go with them again when I am ready to have the complete roof done. One good thing, the final payment is less then expected. That is always nice!
Description of Work: Replaced part of our roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$4,500

Dean M.
08/2018
5.0
roofing
  + -1 more
No issues. Tech was on time and did an excellent job.
Description of Work: Shingles repaired

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Wendy G.
06/2018
1.0
roofing
  + -1 more
Charge $250 to come out and do an estimate. I am working with my insurance and need to provide multiple quotes. Everyplace else I have called is willing to do free estimates. This is not a good business practice.
Description of Work: Roof Leak and drywall repair

Rating CategoryRating out of 5
value
1.0
professionalism
5.0


Response from Best Roofing Company
I apologize that we do not offer free estimates for repairs however there is a cost associated with our technicians coming to your home. Plumbers, electricians, HVAC companies, etc all have Service Charges for a technician to assess an issue for repair. I can't speak for other roofers and their practices but we have to cover costs to provide for our families just like anyone else. We come out to fix your issue on the first trip. The $250 covers most minor roofing repairs and does count towards the total cost if the repair is more than the minimum Service Call charge. I sincerely apologize our policy is not to your liking and we hope that you were able to locate a roofer to fix the leak in your home and keep everyone safe. Water coming out through wall outlets is no small issue and needs immediate attention for sure!

Daniel C.
05/2018
5.0
roofing
  + -1 more
they were great. my neighbor recommended them to me and I recommend them strongly. having a new roof put on is kind of stressful, but they made me feel comfortable with the whole process.
Description of Work: needed new roof and gutter guards

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15,000

James B.
04/2018
5.0
roofing
  + -1 more
After getting quotes from several companies in our area we chose Best Roofing for a complete roof replacement on our home. Our experience with the company was outstanding. Their representative was here within 48 hours of our initial contact, performed a thorough inspection, and made temporary repairs to resolve leaks in two locations in the existing roof. He gave a clear explanation of his recommendations for a new roof and left plenty of information for us to consider. We received a quote for the work on the next business day. Once we signed the contract, the work was scheduled in a very reasonable time based on bids from other companies. The 4-person crew arrived on time on the scheduled day and worked very hard for the next 2 ½ days, despite very windy and cold conditions for the tear-off of the old roof on day one. The weather improved the next day and was fine for the installation of the new roof. Tyler, the project manager, was a “hands-on” manager and did an excellent job keeping us informed. The final job looks great and site clean-up was excellent. The ability of this company to write a GAF “Golden Pledge” warranty was a key factor in our decision to select them, and we would highly recommend them.
Description of Work: Complete roof replacement on our home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Michael H.
03/2018
1.0
roofing
  + -1 more
They charge $250 to provide an estimate which goes against the first hour.
Description of Work: Replace shingles

Rating CategoryRating out of 5
value
1.0


Response from Best Roofing Company
I'm sorry for any confusion. We do not charge for new roofing estimates. However we do have a Service Call Fee of $250 for any repairs. We do not come out at no cost to estimate repairs, we come out to fix your issue on the first trip. The $250 covers most minor roofing repairs and does count towards the total cost if the repair is more than the minimum Service Call charge.

Gary K.
02/2018
5.0
roofing
  + -1 more
Best's quote was the middle of the three that I got. It was clearly presented and included a reassuring level of attention to detail. Their pre-contract communication was far and away the best of the three companies, so I was happy to pay more than the lowest quote. Scheduling was challenged by ice, snow, and bitter cold weather, but the work was done promptly once weather permitted. The supervisor was really easy to work with and more accommodating and respectful than anyone I have ever dealt with in the construction business. This is high praise from someone who is old as dirt and has built more than a dozen homes. One of the office folks was out sick so communication after the work was finished were less prompt and clear than before, but the questions I had were resolved quickly once Shane, the owner, was made aware of them.
Description of Work: Remove and replace roof and three skylights on whole house, replace decking on 70% of house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

David A.
01/2018
5.0
roofing
  + -1 more
Best Roofing Company lived up to their name for me. I needed to have the ridge vent on my house replaced, I called another company and when they arrived (late) they diagnosed the problem and gave me a quote without ever getting on the roof to take a close look. I called Best Roofing Company to get a second opinion and when their roofers arrived (right on time) they climbed onto my, very steep, roof and took a close look. They agreed that the ridge vent needed replacing, and put in some temporary safeguards (at no additional charge) until the vent could be replaced. To top it all off, their quote came $1,100 dollars cheaper than what the other guys quoted. The vent has now been replaced, and looks great. To sum up: Their roofers were punctual, professional, and efficient. The office staff was always responsive and easy to deal with. I found their price exceedingly fair. I wouldn't go with anyone else.
Description of Work: Ridge Vent Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mike V.
01/2018
5.0
roofing
  + -1 more
All went well, very punctual and professional.
Description of Work: Roof repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$450

mark H.
09/2017
5.0
contractors, gutter repair, roofing
  + 1 more
Shane came out for the estimate and spent about an hour with me going over all of my options and the small details. I needed some structural work done and they were the only ones that were willing to do it themselves rather than have me find a contractor and try to line up schedules. You can tell Shane truly cares about the customer. He even line items out the bill which is nice so you know exactly what you're paying for. Tyler and crew did a great job over the course of three days. They tore off three layers of shingles, repaired a sagging rafter, installed an attic fan, replaced some damaged boards, and put the roof back on. Eddie and the gutter guys came out a few days later an installed the gutters. The cost for the gutters were literally half of what everyone else quoted me. Everything looks great. The only minor complaint I have is that I've found about 20 nails, and my puppy has found about 10 more on the ground around the house. Regardless I wouldn't hesitate to hire Best Roofing again. I recommend them.
Description of Work: Removal of three layers of shingles, repair of a sagging rafter, installation of an attic fan, properly exhaust bathroom fan, lay new shingle roof, flash chimney, remove and replace gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,300

tamara H.
08/2017
5.0
roofing
  + -1 more
Great! At first when I spoke with them they said I would be on a waiting list but if they could get someone over in between jobs they would. They came like the next day and fixed it within 10 minutes. I am very happy with their work. It was also very reasonable. Everyone was very polite from the office staff to the roofers.
Description of Work: roof repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Laura H.
08/2017
5.0
roofing
  + -1 more
Awesome! Will hire when we need a roof.
Description of Work: Roof estimate

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gary Z.
07/2017
5.0
roofing
  + -1 more
The team finished the job in two days and did an excellent job.
Description of Work: New roof for my Dad's house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Retha B.
05/2017
5.0
roofing
  + -1 more
Shane came to the house to look over the work at the time he said he would. He brought a helper with him and together they took detailed measurements and also used a drone to take pictures of the roof. After we agreed to the price and terms, someone from the office came to the house with samples so that I could choose the color that best suited the existing color scheme of the house. The crew arrived when they said they would and got right to work. Each day everything was cleaned up and the waste put in a dumpster. The crew leader Joshua couldn't have been more professional or willing to do what it took to make sure I was happy with the work as it progressed. Joshua asked me how late I felt comfortable with the crew staying. When I gave him that time, the crew stayed each day until that time and never later. When I had a question either Joshua or one of the other crew members was there to answer the question. They kept me well informed about how the work was progressing, what they were finding as far as the decking went and in general were great communicators. The entire crew was courteous and very very professional. I had high expectations for Best Roofing given the other reviews I had read before choosing them. Best Roofing exceeded all of my expectations in every aspect of my dealings with them. That is hard to do with me and they did it! I highly recommend Best Roofing and will use them again should I need roofing work again.
Description of Work: The roof was in terrible shape as was the drip edges. The roof also has wavy areas in it that seemed to be the result of decking failure. Best Roofing replaced the roof, part of the decking and the drip edge.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy L.
05/2017
5.0
roofing
  + -1 more
It went great..they have a hard working crew who knew their job very well. The job Forman gave us updates on what was happening as they progressed. They cleaned up everything very well as they went and when they were done. The roof looks awesome! Would recommend Best Roofing to anyone.
Description of Work: We needed a new roof put on.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gregory B.
03/2017
2.0
roofing
  + -1 more
I actually didn't have a good experience with them. The installation was done wrong. I had to personally called them out for the incorrect installation, to get it fixed. I actually had to research it myself, and read the manual, and he didn't follow the manual. I had to spend my own time, to figure out the job. I paid for the job, and shouldn't have to do my own work.
Description of Work: They put a metal roof on my roof.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$10,000

Deb O.
02/2017
4.0
roofing
  + -1 more
I would give the owner an A and the employees a B for professionalism. I think the price was high, the other thing that troubled me the most was it rained in the middle of the job and they didn't tarp the roof.
Description of Work: They were taking off an old roof and putting on a new one.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$850

Clifton P.
01/2017
5.0
roofing
  + -1 more
When I settled on Best Roofing Company they informed me that half of the cost would be upfront and half after the job was complete. I thought this was high, I was thinking a 10% deposit or $1,000 down. After the deposit it was 3 weeks before they could start the roof. When they started, they were there and working at 8 a.m. everyday. They would work until 5 p.m. everyday. It took a total of 4 days to complete and I am very happy with the result. The dumpster was delivered on the first day and removed on the last day with no leftover debris or trash. I have not encountered any stray nails or experienced any leaks.
Description of Work: I purchased a home that was in desperate need of a new roof. I had 11 different estimates completed on my steep roof. They ranged from $4,800 - $21,000 depending on shingle or metal. I immediately removed the high estimates due to budget and removed the low estimates due to the roofer's lack of insurance, professionalism, and/or experience. I chose Best Roofing Company because of their price, professionalism, and warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,200

Luc R.
01/2017
5.0
roofing
  + -1 more
Everything went very well. The men were professional and all the work was done in two day. Working with Best Roofing is a pleasure .
Description of Work: I had three skylights put in the ceiling and one light tube in the shower.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,500

Robert P.
01/2017
5.0
roofing
  + -1 more
Overall experience was first-rate. The walk-through of project steps and materials during the proposal meeting was the best of three contractors being considered. Project scheduling and price were both better than the competition. The work crew was on site, ready to work every day by 8 A.M. The supervisor kept me informed on progress and issues that arose. Excellent communications (quick responses) with office and supervisor. Workmanship looks excellent. I would recommend Best Roofing be considered for your home re-roofing needs.
Description of Work: Re-roof our residence

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

NANCY K.
01/2017
5.0
roofing
  + -1 more
The experience was excellent! I was very satisfied. I called months later after my tire got a nail in it that was left behind. He immediately covered the cost of the tire.
Description of Work: They put on a new roof for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ray J.
12/2016
5.0
roofing, chimney caps
  + 0 more
Shane's crew did an outstanding job, they were considerate, professional and paid attention to the small details to include protecting our landscaping and clean up after the job.
Description of Work: Re-roofing approximately 3100 sq/ft roof that was 26 years old.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,700

JC C.
11/2016
1.0
roofing
  + -1 more
The woman who answered the phone said there was an $85 charge for the estimate even though the web site said estimates were free. I challenged her and she was incredibly rude.
Description of Work: I wanted an estimate for replacing a metal roof.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from Best Roofing Company
There is an $85 Service Call Charge for any and all repairs. New roof estimates are free. I apologize for any confusion. I will speak to the office staff about their phone manners. -Shane

Contact information

200 Landis Court Unit 207, Asheville, NC 28806

https://bestroofingcompany.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Insured

No License Required for Trade

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Roofing,
Skylights,
Solar Panels

FAQ

Best Roofing Company is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 5:00 PM

Best Roofing Company accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Best Roofing Company offers free project estimates.
Yes, Best Roofing Company offers eco-friendly accreditations.
No, Best Roofing Company does not offer a senior discount.
Yes, Best Roofing Company offers emergency services.
Yes, Best Roofing Company offers warranties.
Best Roofing Company offers the following services: Residential & Commercial Roofing. CertainTeed, GAF and Atlas Roofing Asphalt Shingle Installations. Exposed Fastener Metal Roofing, AG Panel Metal Roofing, Classic Rib Metal Roofing, Traditional Standing Seam Metal Roofing with roof deck clips and Nail Fin Panel Standing Seam Metal Roofing Installations. Skylight Installations with roofing projects. Commercial Roof Renewals for EPDM Single Ply, TPO, PVC, Torch Down and Modified Bitumen (BUR). Seamless Gutter Systems and Gutter Guard Installation.
We do not offer Roofing Repairs. We do not offer gutter repairs. We do not offer free estimates if you do not own the property, such as prospective buyers in a real estate transaction. We do not clean or wash roofs and we do offer gutter cleaning.

Contact information

200 Landis Court Unit 207, Asheville, NC 28806

https://bestroofingcompany.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 5:00 PM