Mountain Air Mechanical Contractors

Service was good, parts were under warranty and we paid service call and coolant. They also changed the filter and did our 6 month maintenance. Service man was prompt and friendly

They did more than they bid. Good work and good product.

Quick and accurate estimate; installed on time; very friendly, knowledgeable, and professional

Danny came to give my fourth estimate after work one day. He spent over 3 hours with me discussing options and was the only person who actually performed a Manual J test at the time of my estimate and recommended the appropriate sized unit. I appreciated the fact that he is not on commission and cared more about providing me good service and information than a sale. I had not intended to replace my 15-year-old furnace and others who had given me estimates said I was likely to get at least a few more years out of it. Danny would not guarantee the furnace's life though it looked good on the outside and suggested I look at the financing and options for a full system which would qualify for 3 years of no interest and the Progress Energy rebate, tax credit, and improve the efficiency of my heat pump along with the heat pump alone. After mulling over my estimates, I decided to have Mountain Air service my furnace and check the condition -- Danny said there would be no charge if I decided to replace the furnace, so I had nothing to lose. I have owned my home for 2 years and had never had the furnace serviced and didn't know the history of service from the previous owner. The furnace was drawing too much electricity, the limit switch was bad making the chance of a duct fire a real possibility, and when I called my gas company they informed me my propane usage had increased a great deal this year as compared to last. Caleb who checked my furnace did a beautiful job explaining everything to me and left the furnace turned off so I would not be at risk. Danny left me with written comparisons of the different units I was considering and said he would move other jobs around so my install could be done on the two days I was off after working the weekend. Tony did a beautiful job installing everything, worked hard and put in a long day. The electrical contractor who did not ground my original gas line had to come back so I would pass my electrical county inspection, but everything else passed and Danny called/e-mailed me answers to questions and made sure the additional ground was installed and inspected in a timely manner. He even sent a hand-written note thanking me for my business after everything was completed. I have since had a question about the normal condensation of the heat pump, and he was quick to answer it. All of the men who did my install were professional, friendly, kind to my pets, wore shoe covers in my home, and answered any question I had. Tony double-checked my gas connections and I was shown how to change my new filter. Danny also submitted my paperwork for my rebate and provided me a certificate for the tax credit. I feel I chose an excellent company to provide my new Trane heat pump and gas furnace. While I am going to have to tighten my belt to manage the extra payment for 3 years, I am grateful for 0% interest, the improved efficiency of my new system and the fair price Danny provided to help make this upgrade to my home affordable.

THEY GOT ALL THE PERMITS NEEDED, THEIR MEN WERE THERE ON TIME THEY WERE VERY QUITE ABOUT THEIR WORK.. ( NO RADIOS OR LOUD NOISE) THEIR MEN WERE VERY PLEASANT TO WORK WITH AND ANSWERED ALL QUESTIONS AS THE WORK CONTINUED. THEY CLEANED UP JOB SITE AFTER EACH DAYS WORK.. THEY WERE VERY WELL TRAINED...IN THIER FIELD THEY HAD ALL THE TOOLS AND MATERIALS THAT WERE NEEDED. IF THEY NEEDED ANY THING EXTRA, THEY HAD IT BROUGHT OUT TO THEM.. NO ONE LEFT THE JOB SITE. .. I PERSONALLY HAVE BEEN IN THE HVAC SUPPLY INDUSTRY FOR OVER 20 YEARS, CALLING ON HVAC CONTRACTORS IN ANOTHER PART OF THE STATE OF NORTH CAROLINA. I KNEW WHAT I WAS LOOKING FOR WHEN I HIRED THEM TO DO THE WORK. I TALKED TO A NUMBER OF DIFFERENT CONTRACTORS. MOUNTAIN AIR HAD ALL THAT I WAS LOOKING FOR.. THEY ARE EASY TO WORK WITH, LISTENED TO WHAT I WANTED. AND DID EXACTLY AS I ASKED. WHO COULD ASK FOR ANY THING MORE???

When our ancient gas heater was faltering, I contacted Mountain Air Mechanical Contractors based on their very positive reviews in Angie's List. We were also in need of air conditioning which had not been installed on the 1st floor our our house. They performed a thorough evaluation of our needs and presented us several options to choose from. What I liked best was the time that the sales rep spent explaining the various systems which was extremely helpful in making an informed decision. The order was placed that day and the installation was scheduled within 3 business days. The installers were prompt and very professional. They installed everything, and when the newly installed heat pump did not work with the wireless thermostat, they ordered and installed another heat pump that did. They also took extra time to make sure that I knew how to use the wireless thermostat. They made this a very positive experience.

They service several different counties in the area. They gave us several different estimate so that I could choose what unit would best suit our needs within what we were willing to pay for. Danny Dill, the person they sent out ,was very professional and gave me a variety of options without being the least bit pushy. He answers questions and if he doesn’t have any answer, he will find the information and get back to me. I had a very unusual question and they didn’t deal with it on an everyday basis. He looked at it, got the information and got back to me. He came out and evaluated our place to determine the size of the unit I needed. He gave me a number of options within the size of the unit for different equipment and prices. It was a mobile home there were a few issues that was a little different. I asked questions that were not the norm. He looked into it and got back to me with the information. I found them through Angie’s List. The repair did not cost anything because it was a factory defect. One of their people had a problem one morning. He didn’t let them know and I had somebody waiting there to let him in. When I had the problem it was a factory defect; a wire that was pinched when they were putting the unit together. I was going to be up there without any heat. They did send out somebody immediately that day. They figured out a way to make it work till they could get the pieces in. They then came back and replaced the faulty pieces. When I was in a lurch they came right out. They made sure that I wasn’t without heat.

The company was very prompt. Considering it was a cold February morning when I called them and the heat was out on the first floor, we were very happy they came by later that day to diagnose the problem. I received a call very early the next morning. They said they found the part and could come later in the day to fix the heat pump, which they did. The heat is working fine now. My primary concern is that my invoice just says the total price. It does not break down how much the part was and how much they charged for labor or other items. This leaves we wondering if I got screwed out of hundreds of dollars. I wish they had been more transparent about what they charged and why. I would use them again, but insist that they disclose more information next time (although I hope there isn't a next time!). I am updating this review to reflect the provider response. As a customer, transparency is critical. Having a "fixed rate pricing" billing method is not one I am comfortable with. It certainly doesn't give me peace of mind. If my costs don't increase if the company goes over the allotted time, that essentially means I've purchased a de facto insurance policy against my wishes. I know this works for some people, but I prefer to know what I am being charged exactly, and this company isn't willing to spell that out so I can make an informed decision. The service manager did tell me how much it would be and what part was being replaced. And that is all! No breakdown of charges. There was no discussion of how they diagnosed the problem or alternative ways of fixing it. Even my doctor's office is more transparent. What bothers me the most is this company, in their provider response, announces that I used a $25 off coupon on Angie's List. That's shameful. They should not be commenting on aspects of my personal transaction like that. Therefore I have dropped their professionalism rating to D, and I've also increased the quality rating to A because I did not have any problems with the furnace the remainder of the winter. I pay for Angie's List to get honest reviews from customers, not to hear defensive and unprofessional responses from the company.

Recently, I bought a home that had been built in 1974 and still had the original furnace. Not knowing anything about heating/ac, I took a class at the local Community College to learn the basics. I then interviewed seven different companies before choosing Mountain Air Mechanical. The gentleman who came to assess needs of the house was very thorough. He checked all the rooms, asked about comfort level for heating and cooling, explained sizes and performance of several different furnaces and heat pumps. Since I never mentioned that I had taken a class, I was very impressed that he spent so much time being sure I understood everything. The other companies who bid the job were in and out in a flash, explained little and wanted a decision quickly. Mountain Air encouraged me to take time, think things over, talk to neighbors and call when I was ready. What was more important was the excellent work crew who arrived for the installation. These men had worked for the company for years, came fully prepared and did an excellent job. Several times I joined them in the crawl space and they showed me everything they were doing and explained why. They tested the system and showed me how everything worked. They were also very respectful of my property. To access the crawlspace, they gently pulled back a giant bush.....so gently that they did not even disturb a bird nesting there. They also replaced all the sheeting covering the foundation floor. This is a great local company that I have recommended many times already!

I called Mountain Air Mechanical Contractors because my heat pump wasn't working. They were able to schedule a technician to come out the next day. They gave me a 2 hour service window and called the next day to let me know when the technician would be headed to my house. The technician was prompt, courteous and very knowledgeable -- quickly diagnosing a blown fuse and a short in the heat pump. The price was very reasonable and my heat pump is working great. I will definitely call Mountain Air next time when I have any HVAC issues.

Serviceman arrived when promised and did an excelent job.

Each step of the process with this company was great.

I felt well taken care of; did not for one moment feel I was dealing with someone who was not knowledgeable , inefficient, or shady.Our technician explained everything; continued to show me what he was doing when he was purging the system after finding the pinhole. This company also ans. my calls on the 1st ring; and were very cordial. They have a lifetime customer for a job well done.

We just purchased our home in late May, but didn't move for a month. Unfortunately, the home inspector didn't inspect the AC units, stating that the weather was too cool at that time. We should have insisted, unfortunately, because this resulted in a BIG bill for us! Mountain Air assisted with this problem promptly each time we called them, even on a weekend. When they determined that the unit was undersized and not working because it had basically burned itself out, they gave us credit for the service calls off the purchase price of the new unit. We feel like we have gotten to know nearly all of the folks there, from John, to Danny in Sales, and the service providers who performed all the work. Every one of these folks always was diligent in wearing foot protectors each time they came in the house, were friendly to us and our dogs, and did a great job with the entire installation. We can highly recommend them. BTW, we found them on Angie's List, but also saw them at our new neighbor's across the street who also had a new unit installed. I figured those were both good references, so I called them and am glad I did!

I got 3 quotes from 3 different companies on Angie's List and their pricing and installation schedule was best. They provided a really good estimate and did the work exactly like they said they would.

Brian McDonald was so patient with me emailing him instead of calling and he was very good about getting back to me. We got an appt set up very soon afterwards. Said they would be at the house 12-2 and they showed up 12:15..liked that a lot. Two guys showed up put covers on their shoes and were willing to help and answer any questions.

We moved into the house 5 years ago and have never been pleased with our HVAC system. In fact, this winter, instead of calling to get it fixed we ran "emergency heat" all season. The service man answered the question that had been plaguing us for a long time! We used a coupon from Angie's List and we are thrilled!

They did a great job without any problems at all.

I called Mountain Air Mechanical based on other reviews. I was glad I did. When I called to make the appointment they gave me a two hour window on the date we agreed on. I received a call the day before to verify my appointment and was told that I will receive a call 30 minutes out from a technician arriving. As promised I received that call the next day and the technician arrived right on time. Tony was very friendly and professional. He performed a thorough job and gave me a check list of what was done. I highly recommend this company for your service needs.

They installed a steam humidifier on my furnace. The price was expensive but competitive with other companies in our area. The manufacturer of the part I have is made by Honeywell. The installation was a little complicated, they did a good job. You have to have a local county inspector to check the work and the inspector thought they did a neat job also. They were responsive to my call for an estimate. They gave me an estimate for a smaller unit but I ended up requesting a larger one.

Great. The tech told us the price before hand. Very good.

After Mark was finished we went over a check list that he had completed. Explained why we needed a new capacitor for the blower. which was explained thoroughl to me. Also let me know that if I had any plans to check the air conditioning that I should get their member contract which would save us money not only on the trip out again but also a 10 percent discount on any parts needed including the one he just installed. He was not interested in trying to find other areas where we might need to spend more money. He simply came out to do the checkup and if we were interested in anything else that we should call the office again. His primary job was only to do the service check which I feel is a good business practice.

I have used them for 20 years. They show up when they say they are going to show up. They do what they are supposed to do. They are reasonably priced.

Excellant. I was very pleased, being new to the area, at the sercvice received.

Very well. Very quick. Very satisified overall.