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Mountain Air Mechanical Contractors

Heating and Air Conditioning, Air Duct Cleaning

About us

Family owned & operated. Additional address: PO Box 1616. There is 24/7 emergency service available. Services Offered: Residential & light commercial installation, system replacement, service and repair on most major brands of heating and cooling equipment, annual preventive maintenance programs, mini-splits installation, ductwork. Services Not Offered: Boiler service, Duct Cleaning.

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Residential & light commercial installation, system replacement, service and repair on most major brands of heating and cooling equipment, annual preventive maintenance programs, mini-splits installation, ductwork.

Services we don't offer

Boiler service. Duct Cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9154 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
6%
3
2%
2
2%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 101-125 of 154 reviews

Marsha z R.
03/2020
5.0
heating & air conditioning/hvac
  + -1 more
Great. They do a wonderful job!
Description of Work: H/VAC repairs.
Rating CategoryRating out of 5
Yes, I recommend this pro

Kenneth E.
09/2018
5.0
heating & air conditioning/hvac
  + -1 more
Well. Finished in one day.
Description of Work: New AC/furnace

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mountain Air Mechanical Contractors
We appreciate you taking the time to rate your experience with our company and thank you for giving us an "A" rating. It means so much to us to have the opportunity to assist you with your heating and cooling needs.

Jill S.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
Fantastic!!
Description of Work: My heat went out overnight and I was leaving town at 3pm. A repairman, Shannon, was at my house at noon and was able to get everything fixed so I could leave for my trip worry free. He was very nice, professional and helpful. I’ve now signed up for their annual service contract to ensure my system is running perfectly year round.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mountain Air Mechanical Contractors
Thank you so much for your praises and for becoming a maintenance customer!! It never fails, something always happens when we are trying to leave town. We are so happy we were able to fix your system and give you peace of mind while you were away. We are very grateful that you have trusted us to maintain your system and we look forward to doing so. Thank you again and stay warm!

Cynthia M.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Paula P.
07/2017
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Frances T.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
It was fine.
Description of Work: We bought a new house and they came out and did an inspection.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cynthia M.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Gary M.
12/2009
5.0
heating & air conditioning/hvac
  + -1 more
The entire process went very well. The work was done quickly, was of high quality and everyone from Mountain Air was extremely professional. I highly recommend this company.
Description of Work: My Mom, who is 88 and lives alone, needed her HVAC system to be replaced. She called Mountain Air Mechanical Contractors and Mark, their sales rep, responded quickly by visiting her and laying out the options. They first looked into repairing the system but unfortunately the parts were no longer available. Mark called my Mom and later myself (I live in NJ), explained that she needed a new system and answered all our questions. We ordered the replacement system and Mark brought several space heaters to keep my Mom warm until they could do the replacement. The new system was installed early the following week and the workmanship and quality were first rate. Mark also made follow-up visits to make sure everything was working fine and that my Mom was satisfied.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Nelson A.
11/2009
5.0
heating & air conditioning/hvac
  + -1 more
Got estimates from three companies. All impressive presentations, however, one company would not install the highest efficiency unit in the attic because of past problems they had with freezing. I called the manufacturing company and ask about this problem and was told that installed correctly that it was not a problem. I went with Mountain Air since they knew how to install it correctly with no past problems. We are very pleased with the installed Trane system.
Description of Work: New zoned duel fuel heating & air system with filtration.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Fred B.
11/2009
5.0
heating & air conditioning/hvac
  + -1 more
The folks at Mountain Air Mechanical Contractors are wonderful to do business with! Showed up promptly and worked steadily until the job was completed. Friendly, courteous and very professional workers. Highly recommended.
Description of Work: Remove and replaced insulation on furnace air ducts.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,240

Brent N.
10/2009
5.0
heating & air conditioning/hvac
  + -1 more
I just bought a house and lo and behold the oil furnace wasn't functioning. I called Mountain Air and they had someone come out the next day. First they discovered a bad primary controller (which controls the oil flow to the furnace.) They told me they'd have to order the part and it might be days, but I got a call the next day that said the part was there and they could come out that afternoon. They consistently kept me up to date as to when the service person would arrive. On the second visit, the furnace would fire and immediately shut off. The technician explained that a previous repair had used an incorrect oil pump, which required a different controller (a non-interrupted one). He said the best option was to switch out the controller with another model rather than replace the functioning, but incorrect, oil pump. The next day (3rd day) they came out again to do just that and I wasn't charged anything additional for the final visit. Now, my wife and I are warm and happy. I appreciate that the technician took the time to explain to me how the furnace worked, some troubleshooting steps, as well as explained their annual check up services and prices. Overall, everyone was friendly and professional.
Description of Work: Mountain Air repaired my oil furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Stephanie H.
10/2009
5.0
heating & air conditioning/hvac
  + -1 more
I was impressed that they responded within 24 hours of my initial phone call to them. They were very professional and took less than an hour to complete the job. They were very informative and let me know when they were to be expected. They were punctual and very dependable. I will look at this company again for any future work that is needed.
Description of Work: I hired this company to repair my air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Alan M.
10/2009
5.0
heating & air conditioning/hvac
  + -1 more
They were excellent. Everything went well from the initial sales contact to the installation and even the follow up was good. After the installation a little bug had crawled into the system and shut it off. We called and the service people were out in about thirty minutes. I cannot think of anything to say in a negative way. The price was just wonderful.
Description of Work: Mountain Air Mechanical Contractors came out to replace our heating and air conditioning systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

william P.
06/2009
5.0
heating & air conditioning/hvac
  + -1 more
MOUNTAIN MECHANICAL REPLACED ORIGINAL SYSTEM THAT WAS 18 YRS OLD. MARK GAVE ME AN ESTIMATE ON THE SAME DAY, AFTER EVALUATING MY NEEDS. THIS COMPANY IS VERY RESPONSIVE TO THEIR CUSTOMERS. THEY ARE HONEST, COMPETENT, AND PROFESSIONAL. THEY EVALUATED MY NEEDS, AND SOLD ME THE RIGHT SYSTEM. THEY DID A GREAT JOB.
Description of Work: REPLACE HEAT PUMP , AND ENTIRE HEATING-COOLING SYSTEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Linda P.
04/2009
5.0
heating & air conditioning/hvac
  + -1 more
Scheduler was very pleasant on the phone. Performed service as agreed. Called back next day with additional information as I requested.
Description of Work: Serviced Heat Pump at beginning of air conditioning season and checked function of electronic air cleaning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Stephen P.
03/2009
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. Had to plan well ahead because of personal schedule. They showed up on time and completed the work exactly as promised and on budget.
Description of Work: Had heating problems and called for a "tune-up." When they visited, they advised that parts and additional service was necessary. Did not charge for tune up but just to for the limited work done. Came back and replaced a compressor and some heating components. Cleaned and serviced the systems(we have two).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Fran M.
01/2009
5.0
heating & air conditioning/hvac
  + -1 more
Originally scheduled appointment was changed by office to one week later. The technician found problems with one of the two units we have. The office called back same day with repair estimate and scheduled appointment for sales rep to come regarding estimate for new unit. Technician was friendly, thorough and efficient.
Description of Work: Tune up of heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$160

Joyce C.
01/2009
5.0
heating & air conditioning/hvac
  + -1 more
Very pleased with the service. I asked for and got a discount on the initial inspection as advertised on Angie's List. The inspector was prompt and very thorough. They got a quote for the replacement part, called me to get the OK, and ordered the part. The technician who replaced the part came out on Dec. 23, a very cold day. Made the repair quickly and even fixed a jury-rigged support for the furnace exhaust that the previous owner of the house had made. I will call them in the spring for an AC checkup.
Description of Work: Inspected furnace, found part that was cracked and needed to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Gayle M.
12/2008
2.0
heating & air conditioning/hvac
  + -1 more
I was two weeks without heat due to an internal failure of the company's personnel to understand the limits of the services provided by the company.
Description of Work: I called Mountain Air and described in detail the problem I was having with my BOILER SYSTEM. I also explained what I believed the problem to be (this was determined to be accurate by the contractor who DID do the work). Mountain Air set up a service call very efficiently. It was a week away, as they were very busy. The appointment arranger was very friendly and courteous. However, after the contractor arrived, he explained that the company doesn't work on BOILERS!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
4.0
punctuality
5.0


Response from Mountain Air Mechanical Contractors
ON OCTOBER 29, 2008, THE MEMBER CONTACTED OUR OFFICE FOR A SERVICE CALL. OUR REPRESENTATIVE AND THE MEMBER AGREED UPON THE SERVICE DATE OF NOVEMBER 4, 2008. OUR COMPANY POLICY IS TO OBTAIN AS MUCH INFORMATION AS POSSIBLE FROM OUR CUSTOMERS WHEN THEY CONTACT US. IF WE WOULD HAVE FOLLOWED OUR CUSTOMER SERVICE PROCEDURES WITH THE MEMBER, THE MEMBER WOULD NOT HAVE BEEN INCONVENIENCED AND WOULD NOT HAVE HAD TO WAIT ONE (1) WEEK TO HAVE HER SYSTEM SERVICED. WHILE THE LEVEL OF SERVICE THE MEMBER RECEIVED IS UNUSUAL AND NOT THE STANDARD FOR OUR COMPANY, WE WOULD LIKE TO EXPRESS OUR SINCERE APOLOGIES TO THE MEMBER FOR THE INCONVENIENCE AND UNDUE HARDSHIP THIS INCIDENT CAUSED HER. WE APPRECIATE HEARING FROM OUR CUSTOMERS AS THEIR COMMENTS ARE A VITAL PART OF IMPROVING OUR CUSTOMER SERVICE. THE PROBLEMS SHE MENTIONED HAVE BEEN TAKEN VERY SERIOUSLY AND HAVE BEEN ADDRESSED IN THE PROPER MANNER. WE HAVE MADE A NOTATION ON ANGIE'S LIST THAT WE DO NOT SERVICE BOILERS AND EXPRESSED THE IMPORTANCE OF ALWAYS FOLLOWING COMPANY PROCEDURES TO OUR PERSONNEL.

Alison B.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
Mark came out and took a look at our home. He was friendly, gave me the information I needed, and also came in with a bid lower than another company. His men started work within three days. They were friendly, professional, and did a very good job, especially having to cut through old plaster ceilings. We were expecting to have to repair the ceilings but they did such a good job that we didn't have to. They finished the job in three days. We are very happy customers.
Description of Work: Heat and air conditioning installed for the upstairs of our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

richard A.
09/2008
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job! I recommended them to my neighbors and also ended up using them for a rental property I own. Their prices are the best in town. They call before they arrive for the appointment and they also call a few days after they do the work to follow up with you.
Description of Work: They came out checked my heating and air conditioner units.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

KEVEN G.
07/2008
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. They came on time. They knew the system that would give us the maximum efficiency. They were very professional. I've had other neighbors in our neighborhood use them and they have been very pleased.
Description of Work: They installed a new heating and air conditioning unit and outdoor heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Lee F.
07/2008
5.0
heating & air conditioning/hvac
  + -1 more
Excellent! They arrived early, kept me informed during the day about their schedule, performed the work in a professional manner, did not attempt to "up-sell" other services, did the work rapidly and cleaned up after they were finished. Overall, an excellent experience.
Description of Work: Repair of defective compressor and fan, heat exchanger, and replaced capacitors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Melissa L.
11/2007
5.0
heating & air conditioning/hvac
  + -1 more
Excellent. They came out the same day. It was very hot and we were unable to use the A/C. They were punctual and professional, repaired a clogged drain line quickly.
Description of Work: Trane HVAC repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$114.9

Rich H.
06/2007
5.0
heating & air conditioning/hvac
  + -1 more
The tech explained the problem and told me that the cathode should never go bad. He thought it was a manufacturing defect that was there on purpose. Honest, friendly and professional. I'm very happy and would recommend them to anyone.
Description of Work: My air conditioner stopped cooling the air. I had a hard time finding a company that could come out and take a look in under 3 days. I called up Mountation Air because of the recommendation of my boss. They set an appointment up for the next day. They were slightly more expensive but worth it. The cathode was bad and was replaced. The air was up and running in about 1/2 an hour.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$160

Contact information

27 Loop Rd., Arden, NC 28704

http://www.mountainairmechanical.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning

FAQ

Mountain Air Mechanical Contractors is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Mountain Air Mechanical Contractors accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Mountain Air Mechanical Contractors offers free project estimates.
Yes, Mountain Air Mechanical Contractors offers eco-friendly accreditations.
No, Mountain Air Mechanical Contractors does not offer a senior discount.
Yes, Mountain Air Mechanical Contractors offers emergency services.
Yes, Mountain Air Mechanical Contractors offers warranties.
Mountain Air Mechanical Contractors offers the following services: Residential & light commercial installation, system replacement, service and repair on most major brands of heating and cooling equipment, annual preventive maintenance programs, mini-splits installation, ductwork.
Boiler service. Duct Cleaning.

Contact information

27 Loop Rd., Arden, NC 28704

http://www.mountainairmechanical.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day