Carolina Ductmasters, Inc.

It was good. They did well.

The project was great and no mess!

unknown

I called on a Saturday, and they were able to schedule me for the following Wednesday. The technicians arrived on time and were pleasant to work with. They spent approx. 3 hours cleaning the air ducts. They cleaned 23 floor vents and 4 return vents. In addition, they sanitized all and checked the units in the crawl space. I was amazed at what they cleaned out of there!

It was wonderful! The two guys were so friendly. They found my house out in the middle of nowhere and arrived on time! I realized the day before they were to come that I wrote the appointment down in my book incorrectly and thought I had one more day to prepare for their arrival. But that was just not to be. I wanted to have the house a bit cleaner before they got there, but did not get as far as I had wanted to. I was very apologetic about my embarrassment, but they just laughed and reassured me that they totally did not mind. There were a few pieces of furniture that needed to be moved and they did it without incident. My two children were home throughout the cleaning and the guys didn't say one word about them being in the way and didn't mind them watching their cartoons in the room in which they were working. They actually taught me a lot about the system, the filters and air intakes in particular. I love to learn things about taking proper care of a house, as I am recently separated, and having to do many things I have never had to do before.

They didn't fix it and it continued to leak. They didn't come when they said and they put someone who was very inexperienced up on the roof.

Ductmasters was able to provide me a quote over the phone based on the size of my house and the number of vents and returns. This quote was accurate, that's exactly what I payed. Initially I was contacted a few times to reschedule my service, but I was not in a hurry and the contact was very friendly.On the day of service I was not home, my boyfriend handled the visit for me. Carolina Ductmasters was on time and worked very quickly. Some problems... One vent was not replaced properly. One vent that was painted on, instead of cutting the paint, the paint was ripped and left looking very ragged and peeled on the wall. In the largest room in my house I have 2 heating vents. They only cleaned one and said the other vent was disconnected.1. if the vent is disconnected, doesn't that fall under the category of finding and fixing problems with the ductwork. 2. if I'm charged by vent, and this vent is not cleaned, why has my price not changed.3. the vent is not disconnected, I can clearly feel the air when the heat or air is on from this vent. So in the end, I paid for 11 vents and only had 10 cleaned and am left unsure if there is an issue with this vent's connection to the heat and air. I've tried to call the number the serviceman left twice and received a ' voicemail is full' message. I'm not chasing this guy down, I just feel this could have been handled better.

Outstanding crew they were on time and good quality work which is hard to find. Would highly recommend Carolina Ductmasters!

On the date the service was scheduled 2 very professional men arrived right on time. they parked the van in the driveway and the only thing that was brought into the house was a very long hose. The van has a VERY large vacuum and everything that comes out of the vents (and there was alot) is sucked right into t he van. they were very courteous, very professional. they cleaned all of the vents and the returns and put a sanitizer in the heating system to kill any germs that might have been in the ducts. when they were done, they went under the house and inspected all the duct work. they found a small problem and told me about it and i had someone fix it. they did an excellent job and i would recommend them. this company was not the least expensive, there are alot of companies that are less expensive but what you get is a guy with a shop vac and they consider that cleaned out.

He was here for most of the day and did a very good job. I thought that his price was certainly reasonable. I have worked with some other people who cleaned ducts and his price was right in line with those. The fellow did an excellent job.

Billy arrived on time and went right to work. He was very careful to clean up and vacuum up any duct dust that was on the floor or windowsills. I am very happy with the job that was done.

Overall, very professional, thorough and reasonably priced. Gave clear instructions to us how to do preventative maintanence

The experience was good. They did not do the job complete. They missed a couple of ducts, but came back out and fixed it. I will not use them again in the future.

Billy arrived at 1:10, company said would be between 1:00 and 1:30, so they were right on time. He was very friendly and professional, work was completed in less than 2 hours. He vacuumed, cleaned and sanitized all ducts in my home. He vacuumed up any dirt that came through ducts, and was on his way. He was extremely nice and courteous.

I called Ductmaster's to clean our air ducts, which I suspect hadn't been done in years. I scheduled them around having a new heating and air system put in, so that the ducts would be clean when we turned on the new system. They came and cleaned our upstairs and downstairs ducts, from the air handler source to the vents and cleaned the intake vents. I also had them clean my dryer vent while they were there, which runs under the house and as it turned out was dangerously clogged up. They were professional, arrived on time, and did the work in less than three hours. I noticed the next day that they had missed an intake vent in my living room (which is easy to miss), and they returned to my house within an hour of me calling to finish it. I priced another provider of this service, and Ductmasters was hundreds of dollars less.

I had no real issues. Ductmasters did what they were supposed to do. They called in advance. They were polite. They indicated some other problems they felt we should have looked at. I thought Ductmasters was expensive, but they were cheaper then 3 other companies I contacted. They were here for 3 hours completing the service. I thought everyone I encountered from the company was friendly. I would recommend them.

They gave me some advice of things to watch out for. They seemed very knowledgeable. They communicate very well. I am very excited to do work with them.

Daniel was very good. Knowledgeable and nice. The difference in air quality was amazing. In and out in about 2.5 hours and left the house very clean.

IT ONLY TOOK A LITTLE MORE THAN AN HOUR. THEY DID A GOOD JOB, AND THE PRICE WAS FAIR. THEY WERE VERY PROFESSIONAL AND COURTEOUS. WHEN EVER I HAD A QUESTION THEY TOOK THE TIME TO EXPLAIN IT.

I DON'T WAKE UP SNEEZING ANYMORE SO I THINK THEY DID A GREAT JOB. I HAVE NEVER HAD THIS SERVICE DONE BEFORE BUT I THINK I WILL HAVE THIS COMPANY OUT EACH YEAR. I NOTICED A DIFFERENCE IN THE QUALITY OF THE AIR RIGHT AWAY. THEY DID A GREAT JOB.

THE COMPANY WAS EXTREMELY PROFESSIONAL. I HAD SEVERAL QUESTIONS AND THEY ANSWERED THE QUESTIONS THAT I HAD. THEY WERE RELIABLE AND ON TIME. THEY GOT THE AIR DUCTS VERY CLEAN.

Ductmasters service was very professional. They did clean up after themselves. I would refer them to family members.

The gentleman who came out was nice, friendly, and kind. He was also very professional. I did not do price comparisons when I hired Ductmasters, but since then I have found out I got a good deal.

I thought they were very prompt, polite, and very clean. They made sure I was satisfied with the service, and they were careful not to damage anything or get a mess anywhere. Great overall experience.