72 Degrees Heating & Air Conditioning

Description of Work: Performed fall check up on 4 systems.

Description of Work: Winterization of three systems.

Description of Work: Preformed fall tune up on all 3 systems.

Description of Work: Service call-check up.

Description of Work: Heat check.

Description of Work: Installed secondary float switch for better protection to upstairs unit.

Description of Work: Found system low on charge with a leaking evaporator coil. Replacing under warranty.

Description of Work: Performed full check on Amana heat pump.

Description of Work: check system for inspection report

Description of Work: .

Description of Work: checked A/C unit

Description of Work: I called the office number and left a message with the answering service. I only wanted someone to call me back to see if they could check the schedule for the next day. The rep stated they would contact the technician and I should hear back in an hour. I realize it was approximately 6-7 pm but I never heard back from them last night or today. I just needed to see if I needed to call someone else. Obviously I did. Just communicate with me. That's all I ask. I know everyone is busy.

Description of Work: I purchased a Big Deal for a 34 point heating system tune up and cleaning.

Description of Work: great job!

Description of Work: 72 Degrees Heating and Air Conditioning did a service check of two furnaces.

Description of Work: They arrived as agreed and did a good inspection of our heating system. Professional, couteous and thorough.

Description of Work: I had an Angie's list coupon for heat pump check up. Service man did a fine job in servicing unit. I knew circuit board was not in good shape and he indicated that now it was failing. Initial price quoted was a bit high. I called around and was able to find lower price by company who previously serviced unit. I called 72 Degrees and they lower their price so they came and replaced circuit board and some related pieces. I've hadn't had any problem with it (over 60 days) and am pleased with their work. I do like the company and am pleased with work but I do advise comparing prices with other companies before agreeing to work.

Description of Work: We have an annual service contract with 72 Degrees, which pays for both spring and fall cleaning/tune-up service of our HVAC system [heat pump w/ electric back up) which was why I scheduled this service call. (I don't remember what I paid for the annual contract, but it was competitive with what we've paid others and also gives me a discount on all additional repair trips, etc. ) I had the same technician [Curtis] who came out the first time and was pleased because he clearly remembered our system and knew exactly what to do. The extra job that I asked for and paid the $275 was to provide, install, and set up initial programming for a new programmable thermostat. Curtis arrived within the 2-hour time window I had selected, and was hear for about 2 1/2 hours. He is very courteous and careful about things like covering his shoes when he comes inside. Also, answered all my questions and explained how to recognize and what to do about different types of problems that can occur.

Description of Work: we contacted this company because of their "special"--used them to check both HVAC units. Our original service date had to be changed when I realized I had made a scheduling goof-- the woman in their office couldn't have been nicer re: rescheduling!! The men were very professional and gave us good advice re: problems that might come up in the future and what maintenance could be put off and what shouldn't. I would recommend them to anyone!

Description of Work: I bought a Big Deal from them for a 34 point AC system tune-up and 1 lb of refrigerant.

Description of Work: Thorough check of heat pump system. Initially paid $59 for an Angie's List Big Deal" coupon. Replaced sequencer. Price includes a Maintenance Contract. I was surprised and didn't expect to pay so much for the inspection (34nPoint Heating System Precision Tune-up and Professional Cleaning). Had another maintenance service done (under contract) on August 18, 2012. The person who provided the service was knowledgeable, explained things well, was patient, thorough, and made worthwhile recommendations. No additional charges were incurred.

Description of Work: Went online to make an appointment for a quote a few months ago, and never heard anything back. Decided then to wait a while before doing the work. After reading all the positive reviews here I gave them a 2nd chance, so called them to schedule an appointment, it was after 5pm & they said it was open until 7pm, but it's really just a call center so they said they would have someone call me back in the morning. No one did so I called them back once more. They sent someone out the same day. The guy was v friendly and knowledgeable, and spent a lot of time looking at the system. The quote was higher than my other quotes, but he tried to have me accept in writing on the spot. I never do this, but he kept on. I told him there's no way I would sign anything today so he stopped. Between the unresponsive scheduling team, the pushy sales pitch and the more expensive price, I decided to go with someone different.

Description of Work: When I decided to replace my ailing 11-year-old HVAC system, I contacted this company because of the glowing reviews on Angie's List. The woman who answered the phone set up an appointment for someone to come out the following week to give me a quote. She also asked if anyone else would be with me at the time of the appointment. I thought this question was very odd, and it raised a little red flag. I inquired about the 5% senior discount offered on their Angie's List page (every company has its own age definition of "senior" so I wanted to see if I qualified for that). She said she didn't know anything about such a discount, and would ask the salesperson about it. The salesman arrived close to the appointed time. He seemed polite, professional, personable, and knowledgable. I expected him to look at my current system first, but he wanted to present some information before doing so. So we sat at the kitchen table; I listened while he gave his practiced sales pitch, presented a large book with info about the company, their services, guarantees, etc., along with pages and pages of glowing letters they had received from satisfied customers. He seemed to expect me to go through and read them; I explained that I had called because of the great reviews I read on Angie's List and didn't need to look through the book. Then there were multiple choice questions that seemed ridiculous -- for example, "What do you want in a system" with choices such as reliable, or quiet, or efficient..." etc. -- the answer to every question was really "all of the above" -- but I had to pick just one response for each. It was silly and time-wasting. I mentioned that I would probably finance this project; he asked how much per month I was comfortable paying. (This is a scam often used by car salesmen.) I responded that I would take care of financing on my own. After an hour, he FINALLY looked at my existing A/C system, and back to the kitchen table we went. He scrawled some notes and drawings on paper, and eventually wrote a dollar amount on the page, which I had to read upside-down from across the table. My response that this price was over my budget, and had expected to spend around $xxx. (I had already gotten a quote from another company with the traditional 'good-better-best' options, and had an idea of price range). So we had more conversation, he made more notes on the paper, and he threw out another number, which was still over budget. Note that I STILL had not seen an actual quote -- just numbers. I expected to see specs, manufacturer and type of equipment, etc., like every other company presents. (After owning 5 homes and getting quotes for just about every type of contracted work, I knew what a typical estimate looked like, and this guy wasn't forthcoming with the info.) He had not addressed the senior discount that I asked about, or any dealer incentives, etc., so I inquired about those and asked about adjustments to the price. He hemmed and hawed and said well, maybe he could do this, or that, blah, blah. What happened next was appalling. He got "the boss" on the phone, then put me on the line with "the boss," who proceeded to say this was a good price and it was only good for today, that I had to decide that evening or they wouldn't honor it. He was rude and belligerent. I've never heard of a reputable company not allowing reasonable time to make a decision on a major purchase. And I still hadn't seen a quote to review! The appointment ended with me being upset and feeling that I'd wasted over two hours of my time. I am an intelligent, professional businesswoman, and have had enough experience with contractors to know when they are being upfront, to the point and professional. There was no need for for this seemingly endless sales pitch that resembled techniques used by con artists. It was disappointing and unsettling to have a bad experience with a company so highly rated on Angie's and which also has a Super Service Award rating. Perhaps this type of aggressive sales technique is something they recently implemented to boost their business; if so, I hope they rethink that. I am glad others have had good experiences with 72 Degrees, but would advise consumers to check out other companies before calling this one. And Angie's -- please consider revising this company's rating.

Description of Work: I purchased a big deal for $59 for a 34-Point Heating System Precision Tune-up and Professional Cleaning.

Description of Work: We are very happy with their work. They installed a new Heat Pump and replaced all the duct work Quality product, reasonable price, and the gentlemen who performed the service were pleasant and did a professional job. We interviewed 4 other contractors before we chose 72 Degrees. None of them offered the outstanding warranties that 72 did. We would recommend them to anyone. Irwin & Eileen Urban