72 Degrees Heating & Air Conditioning

Justin always does superior work! So glad he’s my service guy!

They give excellent service and they were very thorough.

They did a great job, they serviced our system in the winter, and it was an old unit it just stop working a week ago and they came and tried to fixed everything, it turned out that we needed a new unit system since the existing one was too old to repair and fix; they have recommended a new unit to be installed, we really like the technician's, they were friendly and very knowledgeable.

This outfit take incompetence to a whole other level. They simply didn't turn up for my first scheduled A/C maintenance. They screwed up the scheduling of the 2nd visit, taking 30 minutes on hold to resolve. Finally a "supervisor" assures me we are scheduled Today I got a call cancelling my service, spouting some complete claptrap about "seniors without heat" taking priority (it is 81 degrees out today.) Avoid at all costs

Full inspection and pressure check. Found and cleaned a dirty coil

Background: In August 2017, 72 Degrees installed an HVAC system to replace the failing upstairs AC unit located in the attic. Since our downstairs system carries most of the heating and cooling load on a regular basis, we wanted to install an upstairs system that met our specific needs. I talked to and received quotes from several companies. Eddie Blanchard from 72 Degrees provided the best explanation and cost estimate of an HVAC system that would provide a cost-appropriate, long-term solution. We paid $6980 for a 2.5 ton, 15 SEER, Ruud 80% Gas Furnace/AC system and obtained a 2-year financing deal (zero interest) thru Synchrony Financial (affiliated with Ruud). After observing them work, I felt that the two 72 Degree installers were perfectionists. My original system was not installed properly when the house was built (a too common story….). 72 Degrees installed properly sized and configured supply and return plenums, and repositioned all of the supply lines to correct obvious problems. I was very impressed by the attention to detail and final outcome. Scheduling on/off timing through the new Honeywell thermostat, we only run the upstairs system on a limited basis and in combination with our downstairs unit. To date, the system has worked well, fully cooling and heating the upstairs when needed. Today, Justin visited and completed the routine (warranty oriented) maintenance check on the furnace in about 20 minutes. We spent an additional 15 minutes talking about the system. Cost: $48. In support of this visit, 72 Degrees reliably emailed and texted me on the appointment. Justin called just before arriving ahead of schedule. Overall, a very efficient and satisfactory visit.

We have a contract with this company since they installed our HVAC system in Feb 2012. It included a 10 year warranty of all parts and labor. Recently it malfunctioned and the 72 Degrees technician indicated that the Zone Board needed to be replaced. He told me the Zone Board would cost approximately $1200 which seemed extremely high. The next day I talked to a lady at their office in Raleigh and she agreed the work would be under warranty. When the tech arrived to do the work he told us that the Zone Board was NOT covered by the warranty! I called the manager who told me that he had no record of them doing the original installation of the Zone Board. He said that the Zone Board is not considered part of the HVAC “system” and they just used the Zone Board that was already on the system they were replacing. I knew this to be untrue since I have a record of a repair they did “UNDER WARRANTY” on one of the Zone Board Sensors two years after they installed the system. I explained to him that if they knew the Zone Board was NOT theirs, why would they have done WARRANTY work on it previously? He told me regardless of the paperwork I had on file, they would NOT do the work under warranty. What is worse is that while we were on the phone, I went online and found numerous Zone Boards for 2X and 4X systems; the prices ranged from ~$99 to $200. I asked him why the huge difference in price. He stated that that have a mark-up on the cost in order to make money. A mark-up is understandable but a 500% mark-up is unethical. He said labor is included in that price. I asked him what the labor charge was and he said they have a standard labor rate; so I asked him to tell me how much of the $1200 would be labor. At that point he hung up. This company engages in disreputable business practices and the community should be warned not to do business with them. They do not honor warranties and price gouge.

All went as planned and was very professional. The service technician was very friendly and knowledgeable on both mechanical and electrical matters. When I ordered a replacement unit the technician came back to my house to take pictures and double check the details so the installation would go smoothly. I am very please with my choice of 72Degrees for this job.

A nightmare. We were given a timeline of 3 days. We left and when we returned, ductwork not complete. The two technicians did a horrible job. Broke our water lines twice. We had to live in our backyard in our RV. They finally claimed ductwork job complete on the 9th day. We were so exasperated told them we changed our mind on encapsulation. When they left, no air coming from both bathroom vents, no air flowing through second air return, they left it taped over, and one vent in kitchen forgotten, no ductwork connected, could see the ground under house when you removed the vent cover. We called another HVAC company, thinking they could just fix what was forgotten by 72 Degrees. Could not be done. Everything had to be ripped out and new ductwork installed correctly. We also had to replace the air handler under the house, which had been installed 4 years earlier by 72 Degrees. The air handler was installed incorrectly, it was tilted in such a way that the condensation did not drain but pooled, which is why we began to see mold under the house. How it passed Harnett County inspection, we will never know. The President of 72 Degrees, who is located in Browns Summit, NC, reviewed our case and apologized. He returned the $1900 down payment we made to their company. The workers and supervisor working on our job were coming from the Apex, NC location. We do not recommend them.

We had work done in 2013 to have our single unit “zoned” to provide separate controls for upstairs and downstairs. 72 Degrees did a good job at a good price. I was less impressed when it came time to replace our HVAC and we went with another company. My problem is 72 Degrees will not stop calling me about “scheduled” service checkups or maintenance tune-ups or whatever they call it, as it changes from call to call. No matter if I am polite or less than polite, I can’t get them to stop calling me. It appears there is nothing I can do, except to warn others that if you hire 72 Degrees, you may be called repeatedly during dinner for services you don’t want long after you’ve stopped doing business with them.

Hopefully they will arrive this time (day3). Very friendly staff and salesman. On the date of installation I was contacted and told bc of a freak accident they would be coming a day later. Understandable, but I was promised a time of 12 noon, so I could make my little sister's graduation. 12:15 no show, I called the office twas told it's a 2 hour window. (Contradicts what I was told,but OK). 1:30 installer calls and says guys have to come in from over an hour drive away, it'll be 4:00pm. At this point I'm a little disappointed because I could have attended the ceremony. 3:30pm, office calls and says because it'll be a 8 hour installation 9:00 am the following morning will be my time. At this point, I don't expect them to show in the AM. I just need AC. Very reasonable prices, but maybe I should have gone with another company. I'll amend this if they show, but for right now I have little faith. They didn't seem too concerned, and no offer of taking money off for my trouble.

Never again. Used discounted groupon of $39. Tech. came and told me freon was low. He knew I had a contract with another company. Did not ask me if I wanted it fixed. Did not tell me the freon was $110 a lb. Came back in house said fixed and used 3 lbs of freon for $354. Stated I had a leak in the coil under my house. Well left and later that night I noticed the system would not work. Had my warranty company come out (Progressive) after 3 days of no heat or cool. He checked out with appropriate equipment and found the leak. Today he is replacing the coil under warranty. He told me the reason not working at all over weekend was that 72degrees tech put too much freon in system. He had a bad read that day. Anyway system will lock up after 3 attempts of changing system. He took out about 1 lb. Here is the kicker; I could have gotten freon free(did not know). Their freon cost $60 a lb. Guess 72degrees needed the extra money. I called the company manager in Apex and told him about things. He did not say anything except they do not warranty freon fills. Al I wanted them to do was come back and correct their mistake. Would not do without additional charges. Did not offer me a refund or an I'm sorry. 72degrees never again.

Ok, but technician never came back as promised to replace the furnace filter.

We had a new system installed about 18 months ago after receiving numerous quotes. What a mistake, it has been nothing but trouble. Technicians have been numberous times only to be told that we needed a maintenance. That was done and nothing changed. Then the a/c wasn’t cooling and the tech said it wasn’t draining properly but he fixed, nothing changed. Then in the winter it ran constantly and we were told we needed new thermostat (the old one was only 12 months old) which was replaced and nothing changed. Now we turn our a/c on it isn’t cooling again. Tech says he can’t come of course but he thinks it isn’t draining, same problem once again. So now we have to pay for a service call for a problem that has been ongoing since day 1. Also, we referred a friend and they purchased a new unit and we never got our referral as promised even after 8 calls to the office. They are very frustrating and I would never recommend this company to anyone.

An $89 "trip charge" just to look at an issue with our furnace? (that would be in addition to any parts and labor) No thank you.

Great. Timely and very friendly. Flexible to my schedule.

Technician stated that he was unable to start the compressor. Said it was burnt out. He could not say for certain what caused the problem, mentioning three things that might have caused the problem, giving me price quotes on replacing those things (totaling around $800). We then began talking about replacing the system (which is 11 years old) and a representative of the company came the following day to provide specific quotes on replacement. With the intent of getting a second quote, I called another company. Their technician looked at the system and within 10 minutes found the problem. Two wires connected by a connector cap were not passing electricity. When the cap was removed, it was found that one of the wires had no copper showing. In a typical failure scenario, where the wire broke, a small piece would have fallen from the cap. It did not. This technician corrected the connection and, because of it's simplicity, refused to accept payment for his service. I spoke to the owner of 72 Degrees. He agreed to return the money I paid for service call. He defended the integrity of his repairman and suggested their failure to repair the system may have been due to an intermittent electrical/mechanical problem.

It didn't happen. I scheduled once, requested off for work so I could be at home during the window of time. The technician was unabe to come into work that day so my appointment was rescheduled. I planned to take off work for this new date only to be called the morning of, again. I was told that the technician was running late and would need to move my appointment to back 2 hours. Unfortunately this conflicted with a vet appointment for my dog so once I shared this information I was told to reschedule once again. I decided to cancel altogether since its a challenge for me to alter my work schedule. The receptionist responded with "ok".

I used 72 Degrees for our past winter maintenance and that went very smoothly so I scheduled the to look at our A/C during the summer for a tune up. This visit was a completely different experience and I will not recommend them any longer. Their schedule is busy so it took around 5 weeks for them to find a time to visit. Busy could be good, means others may recognize their capabilities. In that interim period, one of our A/C systems began performing poorly. The window of time on the day of the appointment was between 8 to 10 and Greg didn't show up until 11:20. He evaluated both units and suggested $1500 worth of additional equipment added to our upper-level system which seems to have worked fine for ten years and a complete replacement of our lower level system for $9000 due to broken components, rust, and mold. Our units are manufactured by Trane which is not a brand 72 Degrees installs, so I got a second opinion from a different service provider recommended by Trane and they were able to repair the unit for $650, and did not note rust or mold. This service upsets me for many reasons including 1) there was no mention of rust, mold, and likely need to replace a system when they provided winter maintenance, 2) they triple charged for the service call which I had to call for a reversal of two of the charges, 3) I don't think this was an authentic recommendation as I received a positive opinion for a simpler repair from a different service provider for something rather simple that Greg did not even tell me, and 4) Greg told me 72 Degrees was perhaps the only remaining Duke Energy prequalified contractor in the area for HVAC installs/audits which is untrue after reviewing the list of 100 I could find. Lesson learned - maybe only call 72 Degrees if you have a Reem or Carrier brand of HVAC system.

Quality was great. They did exactly what they promised they were going to do.

We were promised a quote and never received one. The owner was put off when I requested a written quote. Shameful company!

They arrived late and sent only one crew, even though two had been scheduled. They could not finish all the work that day and neglected to schedule a return date. The system they did install can't cool below 76 degrees, and when I called to complain was told I was using it wrong. The installation crew arrived today, told me it just needed Freon, which did not fix it. I'm still waiting for a repair on the first unit. The second unit is now being installed.

I called them and they come out and took care of the problem. I also signed up for their maintenance agreement.

They said they will call me for a free follow up and when I talked to them, they told me they don't have anything for free.

They finished in a timely manner, showed me how the digital controls worked, and cleaned up everything, including painting pipes.