Description of Work: Outdoor rotted wood repair on home
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,897
Audrey H.
03/2016
5.0
remodeling
+ -1 more
unknown
Description of Work: No problems at all. Worked well with insurance agent.
Rating Category
Rating out of 5
Yes, I recommend this pro
Daniel B.
03/2016
2.0
remodeling
+ -1 more
See above.
Description of Work: My husband and I have been attempting to find a contractor to oversee a large remodeling project at a home we own in the Memphis area. I called this business at the phone number listed on Angie's List, and the individual answered the phone, "Hello?" I stated that I was looking to speak with someone from Premier Customs Homes & Remodeling. He then stated, "At 0659 in the morning? NO!" and hung up on me. At the time of the call, I was in Georgia and had forgotten that we are an hour ahead, so it was 0800 where I was. Instead of simply stating that the business was not open or that I should call back at a particular time, he was incredibly rude and unprofessional. Needless to say, I was concerned about whether or not this unprofessional demeanor would carry over into any work he would do, and the company was not hired to do any work at our home.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from Premier Custom Homes & Remodeling
This is justin sutton the owner of premier custom homes. I would like to apologize for my rudness on the phone. I would like to explain the situation that morning, while there is no excuse. By 6:59 i had just recieved 4 phone calls from companies trying to sell me services. The phone was literally ringing non stop. I had just completed a call with one where i had expressed my frustration with being called so early. Since we do not generally get phone calls from clients until we open at 8:00am, it did not occur to me that it might be a client. I answered the phone while getting my children ready for school and was asked just like the previous phone calls if this was premier. I reacted abruptly and hung up thinking it was yet another sales call. Again i would like to apologize for my behavior. Good luck with your project.
Michael W.
10/2014
5.0
remodeling, fireplaces
+ 0 more
Justin designed and built two gas log fireplaces for our house. One in the kitchen was enclosed in a purpose-built cabinet and trimmed and painted to match the existing room trim. The second was a corner fireplace in the master bedroom, with a custom concealed AV component shelf above the fire box, and also trimmed and painted to match the room trim. Both are perfectly complementary to the rooms, and deservedly serve as focal points. Justin spent a lot of time with us reviewing concept pictures and sketches, and developing the trim design to match the existing room trim. He also reworked part of the AV component shelf in the corner fireplace to accomplish just what we had in mind. While the project took longer than we'd hoped to complete, we are very pleased with the results.
Description of Work: Designed and built two fireplaces
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$8,000
Michael W.
10/2014
5.0
ceramic tile, remodeling, home remodeling
+ 1 more
The results were terrific. Justin's experience showed as he took our ideas, designed the new look for the rooms, and coordinated a variety of tradesmen to get everything done. He was very open-minded and accommodating when we had ideas and preferences about the work, and was conscientious about touch-ups when finishing the job. We accomplished all our goals for the project, and are pleased with how good the finished rooms look.
Description of Work: Justin and his crew retiled and replaced fixtures in three full baths, upgraded a fourth, and performed a variety of small jobs around the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$25,000
Christine B.
10/2014
5.0
remodeling, home builders
+ 0 more
Justin and his crew built the structure, two story, very efficiently and with great care to detail. The guys on the team worked from the time they arrived until it was time to go home in the evening - unlike some construction crews I've worked with in the past. I was absolutely impressed with their work ethic. I needed a very specific job done as we are completing all of the interior work ourselves. Justin was great to work with. He was always prompt with communication, quick to save me money where he could. He offered his expertise in the form of suggestions and experiences, but I felt completely in control of the project in the end. The crew took very good care of us, making sure the work was done right the first time. I couldn't be more pleased with the work Justin and his crew did for us, and they ultimately saved us some money to boot! They are all down to earth, hard working, honest and ethical. Not only would I recommend them to family and friends, but I will be hiring them to do more work down the road.
Description of Work: The crew built an addition onto my house, two story, perfectly to my specifications.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30,000
Sam H.
06/2014
5.0
drywall
+ -1 more
I had an issue on the ceiling and didn't know who to call, so I used SnapFix. Premier custom home gave me an estimate and we set up a date and time and they were here exactly on time. The owner stayed here with his worker until it was complete and had a great and professional conversation with Justin the whole time. Will definitely use again without any worries. Thanks!
Description of Work: Drywall Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jeremy R.
04/2014
5.0
ceramic tile, drywall, remodeling, home remodeling, interior painters
+ 3 more
It went great! I think it would have been even better if I would have not tried to help.
Description of Work: Justin and his team helped me renovate our kitchen. We took it down to the studs and built a brand new space. His team did the drywall work and painting. They also did an awesome job installing our new floors and kitchen cabinets with trim. Justin built a custom enclosure for a new below counter washer and dryer that turned out amazing.
I could not have asked for better service! I was talked to the entire time and I was made aware of the costs before anything was done, and Justin always made sure I was getting the best for my budget. The Premier team worked hard & non-stop from beginning to end. I can honestly say, I have 100% satisfaction with Premier Homes. I would recommend them to everyone!!!
Description of Work: I purchased a foreclosed home that needed alot of work. It had termite damage, very outdated and needed a lot to make it move-in ready. Justin, owner of Premier Homes, was right there the entire time! He went through the entire house with me and we made a list of the things that HAD to be fixed and some things that I wanted fixed. They did eveything from repairing termite damage, painting, installing carpet and tile, installing new shower and bathtubs to fixing holes in the walls, broken windows & doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25,000
Donna A.
01/2014
5.0
custom cabinets, remodeling, home remodeling, woodworking
+ 2 more
We love it! The master bath looks great! We removed the existing bath tub and added an extra large shower and shower seat. We updated the cabinets and sinks and painted the walls. The expandable has been transformed into my dream sewing room! I have more storage than I ever dreamed of!
Description of Work: They remodeled our master bathroom and finished our expandable above the garage. They did a great job, Justin helped us plan out how we wanted to update the master bath and how to finish the expandable. The cabinets and extra storage that Justin designed and build look terrific. Can't wait to start on our next project!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$16,500
Jeremy R.
11/2013
5.0
custom cabinets, remodeling
+ 0 more
Our project went great and we are excited to start on the kitchen next.
Description of Work: Justin Sutton with Premier Custom Homes and Remodeling built us an awesome built-in entertainment center.
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Service Categories
FAQ
Premier Custom Homes & Remodeling is currently rated 4.8 overall out of 5.
No, Premier Custom Homes & Remodeling does not offer free project estimates.
No, Premier Custom Homes & Remodeling does not offer eco-friendly accreditations.
No, Premier Custom Homes & Remodeling does not offer a senior discount.
No, Premier Custom Homes & Remodeling does not offer emergency services.
Yes, Premier Custom Homes & Remodeling offers warranties.
Premier Custom Homes & Remodeling offers the following services: Closed