Response from Sutherland Electric Inc
First let me start by saying the NO job is too small. Just last week we went to the home of a customer who has been on this earth over 90 years, just to install some light bulbs because she couldn't reach them. This customer called us on the 27th of April, and as you can see, his review was written on the 28th of April. Our office manager had called to obtain his email address to send the quote he requested, but as of the date of this response May 5th, this customer has yet to return our call to provide his email in which the quote could be sent. Customers not returning phone calls for work or quotes is very common for several reasons, they decided not to have the work done, hired another contractor, decided they didn't want to or need to spend the money at that point in time, so we do not "hound" a customer who has chosen not to return a call to proceed with a quote or the work. We provide several quotes on a daily basis and it does take a few days sometimes depending on the size or type of quote that is requested to get to each person requesting one. Most times we have to actually go on site and look at the work to be quoted. It can take several days to schedule and go to a persons home or business to take down information needed to produce a quote. Then possibly, depending on our work load, a few more days to work up the quote and respond to a customer. We try to turn a quote around as quickly as possible, but sometimes circumstances dictate otherwise. But as I have stated, it makes it really hard to send someone a quote when they do not return your call or provide you with what you need to produce the quote. I'm sorry this person is upset, but we can only do so much with what a potential customer provides us. Clay Sutherland, President Sutherland Electric Inc.