Sutherland Electric Inc

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Within two days the power was off again and I put in a request for service. The electrician said he had hooked up this second circuit incorrectly but he fixed it and service was restored for a while but eventualy went out perminatly. I continued to ask for support to turn my system back on and got no reply, So I waited in Mr. Clay Sutherlands office for three and half hours in order to get help, he did not believe the problems I was having was his responsibility. I left and called Covington electric service also on Angie's list ,they sent a man out and asked what happened before. He went right to the control box and determine the circuit breaker switches were faulty ,this was overlooked or a mistake by an inexperienced electrician from Sutherland electric . The electrician from Covington electric service tore out the jumper, replaced the wiring on both circuits, replaced both circuit breakers with new ones and the system has worked fine since. I paid Sutherland electric approximately $500 and they did not know what they were doing ;I then paid Covington electric service approximate $300 to repair Sutherlands mistakes and install new circuit breakers. Covington Electric electricians are union trained (5 years) and charging $80.00/hr compared to Sutherlands non-union ( non-discript training) charging $110.00 ???????? I have ask Clay Sutherland for my money back because the problem I ask him to fix never got fixed ,but he has not replyed . I would never use Sutherland electric service for anything in the future!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Company was very timely and kept me informed of progress along the way. Very pleased with their service.

Sutherland Electric sent two electricians to our home. The younger one seemed to be a trainee, from conversations I overheard during their visit. That's OK, but approximately two to three weeks after they had supposedly performed the work, our hallway lights began blinking when the A/C came on, two of the light switches, they were supposed to repair and substitute a non-metallic version for, had not been replaced and still gave the occasional shock, when the metallic portion was accidentally touched. I contacted them at their office and scheduled a visit for the purpose of addressing those shortcomings. They set up a time to return to our house but never came. I called them two more times, each time they scheduled a visit but never came out. At that point, I gave up on getting any response from them and resolved never to use them again. I was totally dissatisfied with them from start to finish, and I recommend that no one else use them. You will probably be disappointed!

The 50 amp double pole breaker for my pool pump and pool heat pump (chiller) tended to trip off after five minutes or so. The hot weather was such that without the chiller working, the pool was too hot to enjoy (94 degrees!). The technician arrived and simply replaced the 50 amp double pole breaker. I thought there should have been some way to measure the amperage through each of the two circuits (pool pump, and chiller circuits) but I guess not. He just replaced the 50 amp double pole and charged me $130.54. Seemed a little expensive, but I was confident that would solve the problem, but it didn't. Five minutes after the technician left, the breaker tripped. I reset it and in five minutes it tripped again. I called the office and they said they would send the technician back. He came back and installed a separate 25 amp breaker and changed the wiring so that the chiller had its own 25 amp breaker and the pool pump a 50 amp breaker. He charged me another $189.39 for this return visit. I realize this all sounds confusing, I know it all seems a little confusing to me. At any rate, with this new set-up, everything seemed to work, at least the breaker no longer tripped after five minutes. Problem is, the chiller still failed to chill. I believe there may be a problem with the chiller compressor? So, I called Sutherland again and asked them to just put it all back to its original configuration and I would then call the pool company that installed the system to come out and look at it. I knew that if the pool installing company saw the jury-rigged circuit breaker set-up they may refuse to take the responsibility to make the repair. I don't have a lot of confidence in this pool installer company. So, anyway, the technician returned and restored the switch to its original condition, but maybe not to its true original configuration, because unlike before, the breaker no longer trips and the chiller still fails to chill. The third and final visit cost $117.70. The total cost to repair a failing 50 amp double pole circuit breaker was $437.63. I don't know a thing about what this should have cost me and maybe I got a bargain, but in my humble, ignorant opinion it was way too expensive and I felt compelled to write this negative review. $437.63 is too much to R&R a circuit breaker, and the initial problem remains.

All people we encountered with Sutherland's Electric were excellent and a pleasure to work with. They were very courteous and neat in their work and clean up. The telephone operator was impressive. She followed up with me as soon as she located a technician to advise exactly when to expect him. He arrived on time and performed the work quickly.

They completed the job in under two hours. They also uninstalled a flat screen TV free of charge that our cable TV service required to check out their input where excessive heat (and voltage) partially melted the plastic plate on the wall where cable service came into the room

I think they were excellent. They were open and forthcoming about what I needed to be done. They were efficient and as evidenced by the fact that I used them again last November, I would use them.

Service lists itself as providing a "free estimate" of work. Somehow I ended up still paying the $110/hr + tax fee. First off the technician was punctual. I called to report a burning smell in a room in my home. I had already replaced the outlets in the room, as well as removed most of the light coverings to expose any wiring. The technician came in, and said he could smell it also. I told him everything I had done, and explained the situation. The technician sniffed the outlets, and light switches, felt along the walls and told me he didn't see or smell any obvious things. He then suggested it might be the ceiling light fixture, and wanted to look at the light bulbs. While trying to remove the glass globe, he accidentally pulled the whole fixture loose from the ceiling. As a result, he had to disconnect the wires, and remove it totally from the ceiling, to reassemble it back on the ceiling. Essentially he just fixed what he broke! After he replaced the light fixture, we talked for a few minutes about what to do it the smell persisted or got worse. The advice was of course to call them back if I needed to. After our discussion, he gave me an invoice for $110! The invoice reads " check customer bathroom out, everything seems OK, told customer to drop wattage on bulbs in fixture". So he came in, sniffed around, fixed my light (after he broke it), and told me to use lower wattage bulbs, and that equaled $110? I have no problems paying for service, but how do you differentiate between an "estimate" and "labor"? How can you charge labor, when there was none actually performed. Just call it what it is, "a service call fee". By the way, the "problem" fixture was replaced with a totally new one and lower wattage bulbs,.....and smell remains. I welcome any and all questions or comments on this review from the service provider. UPDATE: (As of 03OCT14) ============================================== After making two separate attempts to contact Sutherland Electric on the phone, I was told by the receptionist that the owner "was not willing to speak to me and that all communication would have to go through Angie's List." Angie's List Complaint Resolution was contacted, and yet Sutherland Electric was not willing to refund the paid amount. The suggested option was to allow Sutherland's to keep 10% of the erroneously charged amount to cover the fuel cost they were claiming. The rest would be returned to me. Sutherland refused this offer. Additionally it was discovered that Sutherland's also provides Veterans a 10% (listed on their ad), which was not applied to my bill either, though I am Active military and was in uniform at the time the electrician showed up at my house. A complaint will be filed with the Better Business Bureau in response.

I selected Sutherland Electric after reading reviews on Angie's List. It was nice to have a live person answer the telephone and schedule an appointment rather than listening to a recording and leaving a call back number. They were able to work me in the following day. I do not like unknown workmen at my house but had to make an exception and was glad I called this company. The electrician was prompt, efficient and professional. I will use this company again.

Excellent service from initial phone call to finished job. In fact, from initial call to finished job was a total an hour and a half. The lady who answered the phone was pleasant and nice, James was pleasant and nice and quickly found the problem. The price was less than I was expecting. All around excellent provider for my job. I will definitely call again if I have the need.

When I called initially the secretary said she would call before close of business that day, never received a call. After 2 days I called back, unapologetically she said she woud call me back after consulting with an electrician. Still haven't received a call. Apparently they are so well off that professionalism and customer service doesn't matter.

I lost power to an entire section of my house, and found that I could not switch on one of my minor breaker switches without kicking off one of the main switches. I could not get any response from a certain other provider on Angies list so I went with the next highest and I'm Very Glad I did! The serviceman was completely punctual on both visits, and called me as soon as he pulled up at my residence to let me know he was on site before he even rang the doorbell. On the first visit I showed him the major problem, and also an additional minor problem that had been occurring for years. He tested the circuit box, and also the switch plates and outlets in the affected areas. He finally had to access the attic (which is very difficult in my home) where he discovered that I had sections of wires that were actually scorched thru the coating, and luckily one of them had grounded out and thrown the switch, or else I could have had a fire. He immediately informed me that he would need additional manpower to complete the repair, and that we would need to schedule another appointment. He explained exactly what was going to have to be repaired. I had no problem getting an appointment the next week on my off days, and they came back first thing on 3/24 and got right to work. They replaced all of the burned out wiring in the attic, and we tested all of the outlets and fixtures. He also displayed all of the old and now burned out wiring they had to remove. When he brought the final bill , he apologized (with humor) before giving it to me thinking I might find it expensive, but it was actually exactly in line with what I expected (actually a little less due to the extra manpower required) and I was NOT upset at all. I have an older home that I have been having to do major work for and his charges were not out of line At All. He also had recommendations for the minor problem, which he found would be simply solved with a dedicated circuit but that is unfortunately a splurge cost until maybe next year. When I do decide to get it done, Sutherland will be my first call. Totally professional treatment from engineers and dispatcher.

Everything went well, and was up and running within two hours. Price was good and I will definitely use them again in the future.

The employee was very professional and knowledgable and friendly.

She said she would see what they could do. A few minutes later, she called to say they had someone and would be out the next day. When the electrician arrived, he informed us that he was not trained to do the work we needed but would see what he could do. He only had to reconnect existing wires from old boxes to new. After 3 and 1/2 hours (much of which was spent on the phone for help) - we had the irrigation system, but the pool box was not re-attached/ We were not much better off than before he came and would have to remain on a manual system while out of town. We were billed for 4 hours. I called the company and told them I would not pay for 4 hours when the guy only did about 2 hours worth of work and did not fix the problem. Receptionist said she would have the owner call the next day. Of course - he did not because he already had a check. Once they realized that I had stopped payment, I suddenly get a call. I offered to pay for the service we recieved - which was for 2 hours work. He became outraged, would not discuss any details and said if we did not pay for the full 4 hours - he'd turn us over to collections. They should have told us from the beginning that they had no one to do the work we requested instead of using up all the time we had before leaving town. And by the way - the guy who came out told us that Sutherlands takes a large chunk of the money and only pays the workers a small portion. He gave us a direct contact number for future needs. SO UNPROFESSIONAL

They were very good, they did excellent work.

I would use this company in the future because of their great customer service and ability to act promptly to our issue at the time. The representative on the phone understood when I had to cancel the appointment scheduled due to we had resolved our issue.

Went very well. Would highly recommend.

We were pleased with their work and will use them again. I don't remember the details.

A very simple story: The serviceman assessed the problem, checked everything out, went upstairs to check the fan problem, had to check with the office since he had been pulled off of and quot;New Constructionand quot; and didn't have some of the proper gear to finish our job, finished the repairs, presented our bill, we paid, and he left.

The service provide was completed in about 2.5 hours, Personnel very friendly and profession, very knowledgeable about the task to be performed. I am very pleased with the response time and the work performed. I will use this company again if needed.

They were wonderful! They were polite and timely. I would hire them again in the future. I have already recommended them to my neighbor.

He fixed the hot water heater and put a two way switch. He then piped the thermostat in the attic. They were very friendly, especially the electrician. I will use them in future. He had to come out twice and he was there almost 6 to 7 hours, in total. He also replaced the lights in 2 bathrooms.

Darrell, the electrician, called to say he was running 15 minutes late. He arrive as stated. Worked quickly and efficiently and his price was very reasonable.