Performance Plumbing

Customer service was great. A person took my call, gave me a window of time and called to let me know the plumber was on the way. The plumber was friendly, informative, and took the time to explain my options to me. We choose not to proceed with the service because it was a flat rate out of a book and extremely high. The rate included the new disposal (which when Googled was $100 dollars). The remainder was the charge for labor..... but I could purchase for $79 a loyalty program which would save me 10% off my bill and the program was good for a year. I am willing to pay for great customer service and a warranty but not at 5x the cost of materials.

It went excellent. They were very prompt. They called and asked if they could come early. They were courteous and upfront. It took him about an hour. I'm very pleased.

EXTREMELY OVERPRICED..... THEY WILL NOT PROVIDE A ROUGH ESTIMATE OVER THE PHONE. This was for a house that I rent out and my tennants had called me at 7:00 pm with no hot water. I found Performance Plumbing on Angies list and called. They quoted me 189.00 for after hour service call. I explained that I believed it was a thermocouple and asked for an estimate. They could not give me an estimate over the phone saying that the technician would call me with a price after he assessed the problem. I already knew that it was roughly a 10 dollar part at Home Depot and a pretty quick job. The repair man arrived at the rental house and called me to tell me that it was the thermocouple and it would be 360.89 (the $189,00 was a separate after hours service call charge) I told him that $360.89 was outrageous for a $10 part and install. He said that his pricing is printed in a book and that he follows the book price. He smuggly reminded me that I didn't have to use his services but I would still need to pay the 189.00 after hours service charge. I told him to proceed - since my tennants needed hot water. The next day I called several local plumbing companies. Three of the plumbing companies - AAA Appliance, Wofford Plumbing and Roto-Rooter - gave phone estimates of 140.00 -180.00 for the replacement of the thermocouple (this included the service call fee for daytime service). Other companies provided their hourly rates - which ranged from 45.00 - 80.00 hour for the first hour with smaller amounts after the first hour. I called Performance Plumbing the following day complaining about the $360.89 charge for the thermocouple replacement. The owner called me back and again smuggly reminded me that I didn't have to agree to have the service done when I was given the price. He said that they strictly use a price book for their services and this is the price for the thermocouple repair for this water heater, it's not based on time and material. He also said that the repair man cleaned the burner assembly and chamber while he was there. My tennant said that the service man was there for an hour. I also asked the owner of Performance Plumbing if this is the same price he would have charged during the day and he said yes - that's the price in the book. The owner offered me the 10% Angies list discount. I told him that I would be looking for the 10% discount on my credit card. I also told him that I would be filing a complaint on Angies list and the BBB. It has been 1 week and my credit card has not been credited. I called the company today and was told that the check was mailed yesterday. I DON'T UDERSTAND.....IF THEY STRICTLY FOLLOW THE PRICING IN THE BOOK WHY DOESN'T THE PERSON ANSWERING THE PHONE HAVE THE BOOK AND PROVIDE THE PRICE????

Very prompt in making an appointment and able to perform the work within the week. We had received three other quotes for the work but found Performance Plumbing was able to give us several options and spent the time to discuss the details. Woods Basement Systems also spent a lot of time but kept pushing to do more than needed to be done. We did not have any water in our basement but were wanting to prevent future issues. We wanted a sump pump and back up system installed. The quote was one of the highest but the installed pumps were top of the line. The only issue was that the drain end was not covered (french drain) and we were concerned this would get clogged with dirt and grass. It's been about 3 months and so far no issues. Still, I did ask that this be addressed and the answer was that they would come back if there were problems. For the price paid, my expectation is that a french drain should have been installed. Staff was professional and finished the project in one day. Quality was excellent but I would definitely consider other bids in the future.

They were very good. They are very responsive to us. We have dealt with their workers and their owner and it went very well. The price is worth it. They worked with us on that.

One week from first call to completion. An all day job with no problems encountered. The price with Angie's List 10% discount and the Performance Plumbing Universal Protection Plan was about what I was hoping for and the service even better.

edCalled in afternoon and they said they were booked for day. I had been working on clog earlier. I stated I would look around at other plumbing shops and then they stated they could possible get me in 1/2 hour. Sure enough they were here in 1/2 hour took care of the problem. Very professional and courteous.. They cleaned up after the job and I was very pleased They charge flat rates and took the coupon on Angies list. Would use them again.

Came out, cleaned drain, I ask then if they had warranty, none given. Day 5 after clean out, same thing in the basement, called back to ask if they could give warranty. Was told no. Waste of money on my part, even Roto Router had 60 day warranty.

Was called by Abbey to let me know he was on his way. Mark was prompt and looked at my 2 issues and fixed my toilet and my shutoff valves for my washer in a timely manner. He explained how much things would be before he did the work. He was very professional and personable. He cleaned up in the bathroom .I would highly recommend this company.

Very friendly and explained all of my options before doing any work. Promptly finding the issue the technician made all repairs quickly.

We didn't know how long our house was on the market before we purchased it. A lot of things needed to be redone. They've installed sinks and faucets, stopped leaks in toilet and garbage disposal. They have coupons in the yellow pages and also send them out by mail.

They did the work correctly and everything is working fine.

Got an appointment the same day. Came earlier than expected. Quickly diagnosed problem and both problems were fixed within a couple of hours. Couldn't have been happier!

got an apt easily. he came within a few days. the man called 15-20 mins before arriving. he man put booties on. he was here about 40 mins.

It went well they removed everything from bathroom and then repaired my soil stack pipe and then repair and removed any mold and old cermic tile and fixtures. Rick and his other guys got everything done and remodel within a week and it looks really nice.

By the time we received anything form them we already signed a contract with someone else. The bid by performance plumbing was several thousand more then others received.Good as plumbers. Not so good as remodelers.

We determined from a wet spot in our kitchen ceiling that our master bath whirlpool tub had a leak at some plumbing connections. We hated the carpet in the bathroom as well so we decided to do a complete remodel of our bath. Many companies wanted us to replace the tub and Performance suggested that since the tub was fine and we were happy with it we should just keep it and fix the bad plumbing. That saved us a significant amount of money. Choosing all the tile, fixtures, lighting, cabinets, paint, and shower options was not overwhelming. They shared comments on what other customers had used (when asked) and had various samples they brought to the house for us to see. They were exceptionally patient with us when trying to select the Onyx and floor tile choices and even carried a heavy briefcase of square tiles into the bathroom so we could see what they looked like in our lighting. We asked for an accent tile to be added around the Onyx shower walls and tub surround and they were happy to do this. We went to a tile store, told Performance tile we liked, and they took care of the rest. Each day of the install they showed up on time and were extremely pleasant. They placed protective mats down from the garage door all the way to the master bath on the second floor. They even arrived on time one morning when we had freezing rain that resulted in about 1/10th inch of ice on the roads! At the end of each day they checked in with us to make sure we liked what had been done that day and occasionally gave us "homework" like choosing grout colors or paint colors, if needed so they could pick up those supplies the next day. It was nice not having to choose ALL the details upfront. We are EXTREMELY happy with the resulting master bathroom!! They also included fixing and repainting our kitchen ceiling in the cost of the estimate...and it looks amazing too! The entire remodel took about 2-3 weeks to complete, It would have been completed sooner, but when they went to pick up the Onyx for the shower and tub surround and it was cracked and they had to reorder it. They apologized profusely for this delay; but as a homeowner that has had several different construction projects completed over the years I completely understood that it was completely out of their control. As soon as the Onyx came in they were back installing it the next day. One of the reasons I went with Performance Plumbing is because they have been my reliable plumber for the last 5+ years. They are very knowledgeable and do not try to oversell anything...whatever they estimate is what it will cost. Our bathroom is not only functional but it is beautiful and is the envy of everyone I share pictures with. I knew I would get a quality product from this business but they far exceeded my expectations! Their attention to all the small details was exceptional.

,Have you ever dreamed of a perfect service call? One where your original contact call was answered promptly by a real live person instead of a phone menu? (You know; press one for english, press two par espanol, press three to be put on hold, press four to be disconnected.) NOTE: Most hearing impaired, myself included, will usually just hang up and try someone else, rather than go through the torture of a phone menu where you can't say "Excuse me, could you repeat that." Sorry, back to the review. This real live person would be polite, knowledgeable, and helpful. He/she would ascertain your problem, schedule an appointment (hopefully the same day) and then follow through with the promised serviceman, at the time promised, who would evaluate the problem, have all the nescessary parts and tools IN his truck, and fix the problem. Sound good? Call Performance Plumbing. It actually happened, just like the dream.

They came the next day and even with the discount were 350% more than the other Angie's List vendor I used. Be careful and check prices before you let these people do any work. Clear case of let the buyer beware.

Day started out as usual, until I hit the kitchen and found water all over the floor! The shut-off valve under the sink was leaking and there was water running down the basement wall! I called Performance to see about an emergency visit. Sean said Jesse would come out sometime after 9:00 AM. He arrived just before 11:00 and went to work right away. He discovered that there was a pin-hole in the pipe causing the major part of the leak. He changed out the bad pipe and shut-off valve. We'd been having an issue with the new shower in the guest bath and he kindly took a look at it. The last two plumbers who had been out and said it would require opening the wall to fix. Jesse took the handle off and checked the cartridge and the water pressure valves. Turns out the plumber who installed the new shower didn't open them all the way and it was causing a problem. Jesse made the adjustment and Voila! No more problem! The work was done well and efficiently. I couldn't be happier with the work done or the care he showed and patience he had with any questions. Going to have them come back and do some other work for us later. Happy to say, I've found a new plumber! Highly recommend them!

.The first tech should have told me that that was what was causing the loosening and thereby avoiding another visit to the tune of $107.00 The first time was $160.00. So two visits were were not necessary,if they had been honest the first time. And i'm sure he knew that, since he had been with the company for several years. Even the second tech could have told me about the filter causing the problem. As i said my sister was the one who mentioned the water filter was pulling down on the spout. Yes both techs were very pleasant and professional. My only beef with them was the totally unnecessary second visit. All the first tech had to do was be honest. But i guess money talks & honesty walks. Actually i can't totally blame the techs,they only do what the big boys tells them to do,which is make money for the company. i'm sure that both techs knew what the problem was but, didn't because their bosses would not like that at all. Bilk the customer for all you can. That's the name of the game. True honest companies are hard to find. Live, and hopefully, learn i guess.

Called just prior to appointment and promptly arrived moments later. Mark, the assigned plumber, was fantastic. He was friendly - conversational without being chatty. He got down to business working up proposals for the immediate issues and some other tentative work. The main item - repair of a broken shower fixture required shutting off water supplies, cutting pipes, removing the old fixture, replacing the fixture with a new one supplied by us, cutting pipes to size and sweating the joints. The second item was repair of a very loose - ready to break soon - fixture. He also adjusted a sliding drain plug that was not working. He was careful about his surroundingsand showed respect for our property and belongings. He performed the agreed upon tasks diligently and explained everything well. I am not sure about the price because we did not shop this around much. The work could have been done as DIY projects but we are quite short on time and it was very nice to receive such an excellent response, courteous service and quality of work! Highly recommended...

23 Once he had the part, he replaced it quickly. The total for replacing the cartridge was $314.00. I asked for the part number of the cartridge which he said he didn't have, but would call with the number. I wanted to have one available if it failed again. No call back. I finally contained Price/Phitzer and they mailed me another cartridge along with its part number.

Called Performance Plumbing at 7:30AM to see about getting basement sump pump repaired or replaced. Service technician was at my house by 8:15 and had job completed by 9:00. All needed parts were on their service truck. Technician explained everything he was going to do and did it very efficiently. Very pleased with the rapid response, the courtesy to work our emergency into their schedule, and the professionalism of the service tech.

The service was excellent. The service person was very nice and very informative. Everything was done in about an hour and a half. I also had them put in a garbage disposal back in September. The same perfect service was done. I would highly recommend Performance plumbing inc. for any plumbing work to be done.