Performance Plumbing

Very pleased with their service. Responsiveness was excellent. Jesse showed up at my house four hours after my early morning call. Quality work was performed. Replacement part was on the truck. Jesse answered my many questions (e.g. proper house water pressure setting, expansion tank pressurization etc). Pricing was given up front. Price quoted was indeed the final cost. They use book pricing (which is my preference) and in fact showed me the repair cost in the book. There was no attempt to push any other repairs or services on me. This was the first time I have used PPI. I will use them when I need plumbing services again. I appreciate quality work and a friendly technician. It is hard to compare prices. Reading other reviews it appears they may be higher in cost. I don't disagree. If bottom line pricing is number one objective there may be other contractors that have lower prices.

I was very pleased. They came promptly when they can.

Great! They came right when scheduled, which was days earlier than other plumbers could get here. The timeliness was important because I didn't want to thaw my pipe too early and have to turn off my water for days while waiting. I didn't have it all the way thawed by the time the technician got here, but he was prepared to heat it up and actually was able to find the remaining frozen spot (way back in the wall) and unfroze it with his hand! Very friendly and professional, I definitely recommend them.

We had a gas leak on the line to our outdoor gas grill. After an extensive repair, I still detected the odor of gas. We called them back out at least 3 times, after calling Laclede Gas whose equipment detected that there was still a leak. Finally, it was determined that it was the flexible hose that had come with the grill. I'm not sure how they could have overlooked that. We also called them for a bid on replacing all of our faucets, which were deteriorating. They didn't show up -- I kept calling and leaving voice mails and they didn't call back. (Communication issues were a constant problem with them.) I finally looked on Angie's list and got the name of a different plumber. After I scheduled with Bono Plumbing, the Performance worker showed up, but I told him I had hired someone else. Performance Plumbing's failure to repair the gas leak properly was a hazard!

Very well with the only real exception being the state of the bathroom after they were done. It needed quite a bit of cleaning to remove the residue left by the plumber. Otherwise, very professional. We have used them in the past without any regrets, would use them again easily.

I am satisfied. They were punctual.

We were moving, and had issue with the washer and dryer. The washer was leaking, and Performance came in and fixed the problem. Reasonable cost. The gentlemen was fine to work with. I would give an high recommendation.

Went great. We were literally moving out. When we disconnected the washer from the faucet, the faucet started to leak. We called Performance on an emergency call they got to us immediately and fixed the problem.

Horrible. Could not finish the job the first day because he did not have what was needed for the job, so had to come back the next day. Then got double billed, because they said he had to come back the next day. He did not do the job required, and fixed nothing the first day but we still got billed for the job. Pathetic! If you are called to fix something and cannot do the job we should not have been charged. Then after i called about the issue i was told that even though he could not do the job he still came out there and if i did not pay the total in full i would be charge the total plus a interest rate of 18%. WILL NOT RECOMMEND!

The repairman showed up on time but didn't have the part he needed so he had to go to a store to pick it up. When he retuned it took about 15 minutes to shut off the water install a compression fitting valve and turn the water back on. The repairman was very courteous and efficient. However, when it came time to pay I was shocked. I found out the they charge by the job and not by the time spent and materials. And what I was charged was with the senior discount.

Couldn't locate leak. Plumber seemed hesitant to open ceiling below to investigate further. Said sometimes leak in pipe seals itself. (?) He wasn't sure if leak was due to shower needing to be regrouted and caulked. Asked him to address another issue in tub. The drain wouldn't stay open. Gave me an exorbitant bid to replace. I declined. Also gave me bid for some other plumbing work that needs to be addressed. That too was unbelievably high. I should have known from reading all of the previous reviews that this company charges way too much. Will take my business elsewhere.

The job was completed to my satisfaction. It was done professionally and timely. The next day we had an issue with the shower valve continuously mixing hot and cold water causing the the other shower to go cold. Called back in to Performance plumbing and they were able to walk me through the solution easily on the phone. There was a plug that was missing for the new valve (since the cartridge was not installed yet. Overall very satisfied. Again.

The technician did a nice job, but the price was really high. I should have shopped around some more.

Love my remodeled 20 year old master bathroom. Rick made a couple trips for estimate and to help us decide what we wanted. Rick and Dan were professional, friendly, punctual and the job was completed in 4 days.

Jesse was very professional and efficient. Everything was excellent from start to finish.

Cannot justify a $69 price for work that is clearly laid out as to what is needed by phone. So, why pay $69 for work they may never do. I think they are more commercially oriented, not residential.

EXCELLENT! Jesse was wonderful! He is very professional and knowlegable! PP installed a new Pressure Relief Valve a short time ago.Afterwords, I began to notice changes in our water pressure. When calling about the need to have the toilet re-sealed, I discussed with the receptionist that our water pressure had not been right. She said that it would be no problem to have Jesse look at it for N/C since they installed the PRV. Jesse came and tested the water pressure inside and outside and determined that an adjustment needed to be made. He made the adjustment and I can not believe how much better our toilets flush, showers run and dishwasher works! It has been wonderful to have better water pressure in the house! Jesse removed the toilet and replaced the seal and supply line. He did an excellent job and was very neat in his work. Thank you Jesse and Performance Plumbing for being true professionals and warranting your work! Whenever you need a Plumber call PERFORMANCE PLUMBING-They are the best!!

The provider was listed on here and looked okay, and they were able to come out on short notice. However, I was in a jam needing this fixed as both outdoor faucets were broken and constantly running unless we shut our water off....I was a new homeowner and did not know any better unfortunately...The price seemed high, and the plumber said I could go to the store and do it myself, but I was concerned about if I declined their price and the problem was not fixed, how long I would be stuck with the situation as I was going to back to work for 7 days straight and could not afford to not have it taken care of. I was charged $424 with a 10% angie's list discount to replace 2 hose bibs...it took Chad 5 minutes to grab a new unit from his truck and pull out the old bib and then replace it with the new one. He then left for 30 minutes and came back from the store and did another 5 minutes of work. I thought the price seemed crazy but I was a dumb, new homeowner so I take the fault for that and learned my lesson. It just seemed like the company takes advantage of people. I called them the next day to inquire about the price, and the lady told me she could not say what typical pricing should be without a employee being there to assess the problem (even though I could describe the simple procedure fully well.) I recently asked another plumbing company with much more reasonable pricing what they thought about the pricing and they said it was wayyy more than it should be.

Called the day before on Thursday before Memorial Day weekend needing someone to install the plumbing for a new shower valve in a bathroom remodel. Called several places and no one could come out before the weekend except Performance Plumbing. They arrived the next day on time and installed the job very quickly and efficiently. They had to cut the hot and cold lines and reroute slightly to accommodate the larger valve fitting. They knew exactly what they needed and how to get it all done. Highly recommend based on my experience. Great price. Great work. Very professional! I will be using them again when I redo the Master Bath.

technician gave me advice on solution to fix myself....did receive refund on service charge...thank you

Went well, they do a very good job, and are very professional. Just really expensive.

Awesome. Super professional guy, very structured company. Easy to work with.

I did not pay them anything because it is under warranty. They redid my bathroom a year ago. Work is pretty good.

I intially called them because it said in the magazine they did not charge to get an estimate, and they specialized in older homes. They told me they take appointments through 4 o clock, but told me that based on where I live, they would only schedule appointment for me in the morning. I didn't feel comfortable hiring them because it seemed like they didn't want to service my area unless it was in the morning. They made it seem like I was too far out of their area to service me any other time of the day. It just didn't make much sense to me. The company responded back after they were notified of the complaint and stated there was a communication problem and they would be happy to come out. TRUST ME!!! It wasn't a communication problem I even asked them what was their address and she asked my why did I want to know I told them I was an angie list member she put me on hold and put another person on the telephone which asked me questions and why did I want their address and as well I told her I was and Angie's List member and I wanted to make sure this was the same company listed on the site. They told me they only had a P O BOX and was location in Lake St. Charles Area . The address that is listed on Angie's list was different than where she told me they were located. I didn't want to report a review on the wrong company that's why I was asking and was very confused because there ad states they specialized in OLDER HOMES. I'm in the city where most OLD HOMES are so that's why it seem really STRANGE that I was ALMOST out of their service area. Now you be the JUDGE!!!. That's it community sorry it took me so long to complete this review. I am fortunate or UNFORTUNATE to be a real-estate investor and I have some major projects going on at my personal home and rentals. Thanks for listening.

They did a nice job I would recommend them to others.