Midtown Home Improvements, Inc. (St. Louis)

The workmanship was first rate.

The workers were professional and friendly. They were task committed and thorough overall. They cleaned up the trash and they were timely.

Workers all were very courteous and patient with me. I like to ask questions as things are being done, The crews took the time to answer my questions and still got the job done very well.

I came to agreement with Midtown to replace a front exterior door. I was told it would take about 6 weeks for the door to arrive and that seems to be how long it took. There were some communication problems for installation as Midtown had some unexpected man power shortage. However, the area supervisor came out himself and installed the door and a new threshold. It's been 3 months and cold weather and the door operates smoothly with no drafts. Midtown kept me up to date during the entire process and was very professional.

Great work Very professional

They did exactly what we asked for and if they had a problem, they asked us first, before doing anything.

The fence was installed in one day when I thought it was going to take 2-3 days. Installers were friendly and knew their job. I think the gate latch is a little thin and flimsy but it should do the job.

Reps kept us informed at all stages. Workers kept work area very clean when leaving for the day. So pleased with results.

Very happy with our new bathroom.

Stay involved and on top of things. They were very good at cleaning up at day's end.

job took a little longer than we planned

Midtown used a sub-contractor to install an exterior door. The latch does not work because the hole in the frame is misaligned. The top of the door is unfinished and I have stairs leading down to the door. A strike plate is missing. The hadware finish is flawed since the installler put the lock on the outside concrete and scratched the finish of the lock. The storm door was pulled off and the wood was ripped. The install team said the storm door that I had (about 3 years old) could not be reinstalled as originally promised. There was supposed to be a peephole but there was none. I bought a new storm door and Midtown installed it in Dec 2017. At that time, I was told a replacement lock had been ordered as well as a finishing strip for the floor next to the door. I have left voice messages. As of 1/18/2018, I have not heard from the company and they have not returned any of my calls.

Crew came in and quickly replaced our door and left everything neat and tidy. Very nice people.

They were very affordable. Had to get a door custom made for the house. The contractor came in on a Saturday and had the door finished in the afternoon.

Good work for the price. Work was done when no one was home and everything cleaned up and looked great. Very professional.

In addition to the roof Midtown replace all gutters, gable vents, porch pillars surrounds and repaired siding. Crew was professional and cleaned up well after work was complete.

I would not recommend. Very aggressive sales. I had to subcontract for flooring, painting and cabinet painting. Midtown completed their portion and wanted payment immediately. My kitchen is still not finished. I?m having to look for someone else to complete it. My textured ceiling needs repair around a fan that was installed. I only have knobs on my cabinets, no drawer handles. I?m still trying to get the subcontracted painter to complete the painting. This has been a very stressful for me, as I am by myself and I told the salesman I wanted a contractor that would coordinate everything and was told they would be there to ?hold my hand ?. This did not happen.

Very professional and fast service

The door installer did a great job and was very polite and friendly.

Midtow very prompt with responses and great follow-up. Had a problem with granite vendor which Midtown quickly and efficiently handled.

installer did a great job.

The customer service gives you the impression once they sale you a contract they go and hire subcontractors to perform the work yet there customer service fails to timely order the equipment needed for the job. I've never heard so many apologies' . There project coordinator seems to have many excuses at one point I was informed that I had all the supplies required for my bathroom remodel job I had to inform him we did not have the flooring, the drywall the wall for around the tub and much more. This job took so long I had to call the bank and get an extension for the bathroom remodeling loan. The plumber had to come out to the job twice due to him not installing the water pipes in the correct location. Then the plumber went on vacation and was not available to complete the job so I had to go another weekend without my bathroom. Monday arrived and a different plumber arrived and he hooked everything up with the exception of the bathroom sink, It did not line up he stated. Tuesday arrived and a different plumber arrived and went to Home Depot and purchased a 86 cent tube and hooked the sink up. All during the month lone project for a med. size bathroom remodeling job I sent in emails with issues and trying to determine if I had to be at home for deceivers or if anyone was just reporting to work today. I would not hear from the company only when I called and they were either out or in meetings. After the job was completed than I hear from the production manager stating he has read my complaints and he also apologized. I informed him the workers did a fine job the customer service portion was not good at all. By the way after the job was complete I quickly heard from them to sign off on the job. I'm sitting here waiting for the inspection to be complete which I had to inform the caller I received yesterday I wasn't signing off until the inspector arrived and ok the job. Will not hire this company again