Pool and Spa Service, Pool Sales Construction and Installation
About us
Installation and servicing pools in the Saint Charles and Lincoln county areas for over 30 years. Please read our reviews or call us if you have any questions. Also A+ rating with the BBB.
Business highlights
19 years of trusted experience
Services we offer
Liner replacements, openings, winterizations, repairs, fiberglass repair, installation of acrylic deck coatings,tile installation, leak detection. Complete renovations or adding water light or fire features and upgrades to your existing pool.
Description of Work: Installed new pool liner and drainage system to avoid water behind the liner in the future. We've had many days of rain and for the first time in many, many years we have no ground water behind the liner! Communication with Kevin and his team has been very good.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Janet C.
03/2015
5.0
pool cleaners
 + -1 more
Reflections pool service is always punctual and great at their job. We had never had any problems with them. They really make sure that your pool is at its best.
Description of Work: Midwinter service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$116
Christine B.
12/2014
5.0
pool cleaners
 + -1 more
Reflections Pool Services has been servicing our pool since it was installed (2000). We have then perform the opening and closing every year. Kevin and his staff are knowledgeable and courteous. The staff is professional and always arrive on time and do great work. I highly recommend Reflections Pool Services.
Description of Work: Pool closure -- lubricate anchors, remove rails, put on safety cover
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Sumit M.
10/2014
5.0
pool cleaners
 + -1 more
Very Professional service, they called before coming as discussed, The technician was professional and friendly. Quick service and great rates.
Description of Work: Pool Closing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Sherri L.
07/2014
5.0
pool cleaners
 + -1 more
We were very pleased with their service. They were courteous, fast, answered any of our questions.
Description of Work: Relections Pool service opened our pool and took cover for cleaning and storage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jennifer B.
07/2014
5.0
pool cleaners
 + -1 more
Kevin is quick to respond to our calls. We always feel that he has our best interest in mind when suggesting options for repairs. His employees that come out are thorough and very nice. I would highly recommend this company to anyone!
Description of Work: We have used reflections pool service for 6 years for opening, closing, and repairing our pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Carleton & Becky P.
06/2014
5.0
pool cleaners
 + -1 more
Very professional job. Owner met me in the evening to explain workings of the pool which was new to me.
Description of Work: Opened pool for spring/summer use.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
JEANNE F.
05/2014
5.0
pool cleaners
 + -1 more
Full Service opening. Included assembly of the filter system, installation of rails and ladders, pool vacuumed, chlorine, salt, ph, alk, and stabilizer balanced, cover folded, safety cover anchors lubricated and screwed back into the deck. They made 4 trips - the first to remove the cover and assemble the filter system. Then 3 visits to continuously clean until it was clean and balanced.
Description of Work: Opened, cleaned and balanced pool
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$430
stacey L.
05/2014
5.0
pool cleaners
 + -1 more
We contacted Kevin Mackey through Angie's List in the evening, and he responded first thing the next morning. Kevin is very easy to work with, and took the extra time to help us select the right pool liner for our pool. I felt comfortable in contacting him about any questions I had during the process, and Kevin was always timely and professional with his responses. We hope to use Reflection Pools next year for replacement of our filter and pump.
Description of Work: Reflection Pools installed a new liner for our in-ground pool. That included the services of draining, removing, and disposing of the old liner. Lock liner was also installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Ashley T.
05/2014
5.0
pool cleaners
 + -1 more
The service was outstanding. Everyone was very professional and friendly.They answered all my questions and Kevin was very helpful with his pool school. I will reccomend reflections pool service to everyone I know with a pool!!!
Description of Work: They opened my pool: took off the cover, cleaned the pool, balanced the chemicals, and made sure everything was working properly. Keven also came out for his pool school. He gave me all the information I need to know to manage my pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$386
Anne F.
03/2014
5.0
pool cleaners
 + -1 more
He removed the cover. Drained the pool. Ordered a new liner. Replaced the liner. Installed the new liner and started up the pump and adjusted the chemicals accordingly. All in a timely manner. He was very straightforward. We felt very comfortable with Kevin and working with his company. No one was every pushing anything we did not need and offered valuable suggestions for our pool.
Description of Work: Replace pool liner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
JEANNE F.
10/2013
5.0
pool cleaners
 + -1 more
They closed the pool which involved removing the salt filter, ladders, etc and placing the winter cover on the pool. Some of our bolts were missing so they left gaps so there wouldn't be one large gaps. We've since obtained bolts and placed them ourselves. We've used this service for over 5 years and although we've had a few issues, the owner has always jumped right in to resolve them promptly. Therefore, we continue to use them.
Description of Work: On this trip they performed our annual pool closing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$236
John S.
10/2013
5.0
pool cleaners
 + -1 more
They always do a great job for a good price. Recommend them to everyone with a pool
Description of Work: Pool service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Cecilia P.
10/2013
5.0
pool cleaners
 + -1 more
It went well. They showed up when they said they would and did a good job.
Description of Work: The provider closed our swimming pool for the winter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
ralph C.
10/2013
5.0
pool cleaners
 + -1 more
Kevin is always friendly and helpful. He is great about answering questions and giving various price options. We have used him for the last six years to open and close our pool. If we ever have any problems with our pool, he responds to our phone call quickly even over the weekend and in the evening. His employees are always on time and finish the job quickly. I would recommend Reflection Pool Service for all of your pool needs.
Description of Work: pool closing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$213
Robert W.
10/2013
5.0
pool cleaners
 + -1 more
Kevin with Reflections is absolutely great. He has been servicing our swimming pool for 10 years now. He has the best prices around and takes the time to explain the work to you. When closing your pool, you have options of what you would like them to do and what you would like to do yourself. That can make it much more affordable. I highly recommend Reflections Pool Service.
Description of Work: Winterized and closed our in ground pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$133
Janet C.
09/2013
5.0
pool cleaners
 + -1 more
Very particular with their work. We had a leak after the liner was installed and they kept in contact with us and did not stop until they found the leak.
Description of Work: Winterized pool. Also, bought a new liner this year from them and they installed it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$156
chris S.
09/2013
5.0
pool cleaners
 + -1 more
I have had nothing but positive service from Reflections. They are usually quick to call you back and have always completed the work to be done. The service guys are polite and will answer any questions you may have even if they are working on your neighbors pool. I will continue to use reflections pool service for years to come.
Description of Work: I have had reflections service my pool for the last two years. Both closing and servicing my pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$179
Randy V.
09/2013
5.0
pool cleaners
 + -1 more
Was referred to this company by a former coworker. I called on a Tuesday morning and they were out by the end of the week to close the pool. Owner was helpful w any questions I had over the phone. The 2 employees which did the work were friendly and willing to answer any questions. I changed from my previous company due to lack of communication. A few minutes after the work was complete, I received an email notifying me of the job being complete along w an invoice. Great communication -thank you!
Description of Work: Closed my pool for the season.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$236
Melissa H.
09/2013
5.0
pool cleaners
 + -1 more
We were not home when the pool closing was preformed. They were to do the service on Monday, but had to leave, and came back the following day.
Description of Work: Preformed the closing of our pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$240
JOHANNA D.
09/2013
5.0
pool cleaners
 + -1 more
Kevin and his team did a very nice job of removing the old liner, hauling it off, measuring and installing the new liner. They also did a very nice job of coordinating the boring of the new drain into the shallow end and making sure that all fittings and bumps were smoothed out!
Description of Work: Reflections Pool Service replaced our pool liner, and provided a new drain under the shallow end to prevent the liner from moving away from the walls of the pool when pressure from the wet weather (rain and snow) coming down the hill caused a separation between the walls and the liner.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
MICHAEL G.
06/2013
4.0
pool cleaners
 + -1 more
We've used them the previous year as well but had a little different experience this year. They couldn't get one of the pipes to be completely water tight so they instead put some antifreeze in the pipe after opening them up at the valves. They neglected to put the o-rings back in at the valves or to close these back up tightly. I found one o-ring nearby on the ground and the other two inside the pipe (even after running water through it). So I had to reassemble it myself when opening it this spring. I was thankful that neither o ring left inside the pipe traveled down the pipe when I turned the system on this spring. I've had previous good experiences with them, so I don't know if this was typical, but it seemed like they left the work a bit unfinished.
Description of Work: Closed our pool equipment for the season (we put the cover on ourselves).
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$123
Bryan B.
06/2013
5.0
pool cleaners
 + -1 more
Let me first say I have a pool that was installed 6 years ago by one of the bigger firms and service issues have always been handled slowly. Last Friday my main pump went out and I thought it was the pump itself being that it is older. When I called my old pool firm they really didn't seem like they wanted the 'service work' due to their heavy installation schedules.......I then decided it was time for a change and joined Angie's List to find a quality contractor based on reviews. I called a few but something struck me about Kevin when I spoke to him. He just seemed down to earth and very helpful suggesting things for me to try. We finally decided it was probably the pump and he ordered the parts. Today Bob showed up after Kevin had called this morning to give me EXACT pricing for the new unit (still $100 below competitors quotes). Bob called me on his way and when he arrived proceeded to examine the unit to determine all I needed was a new capacitor saving me over $300 from what was quoted in replacing the pump. Honesty was evident in Bob and I really appreciated his work. They also quoted out prices for closing and opening the pool which immediately let me to become a new customer for that work....I highly recommend them.
Description of Work: Serviced and replaced a bad capacitor on my main pool pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$96
Rob S.
04/2013
5.0
pool cleaners
 + -1 more
They show up when they say they will, do the work in a professional manner, and charge what they quoted.
Description of Work: I have Kevin and his crew open and close my pool every year. They do a top-notch job and their price is fair. They will do as much or as little as you'd like: he runs a "no pressure" business. Kevin never tries to sell me anything I don't need. In fact, he even showed me how to open my pool on my own one year (although removing and cleaning the cover myself convinced me to let them do it!). I also purchase some of my pool chemicals from them, which is very convenient because you can order online or over the phone and they deliver to your door.
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*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation
FAQ
Reflections Pool Service is currently rated 4.9 overall out of 5.
Sunday: 9:00 AM - 4:00 PM
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Reflections Pool Service accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Reflections Pool Service offers free project estimates.
No, Reflections Pool Service does not offer eco-friendly accreditations.
No, Reflections Pool Service does not offer a senior discount.
No, Reflections Pool Service does not offer emergency services.
No, Reflections Pool Service does not offer warranties.
Reflections Pool Service offers the following services: Liner replacements, openings, winterizations, repairs, fiberglass repair, installation of acrylic deck coatings,tile installation, leak detection. Complete renovations or adding water light or fire features and upgrades to your existing pool.