Richards Roofing & Exteriors Inc

My roof was leaking and, based on the glowing reports here on Angie's List, I called Richards Roofing. The office person said someone would be calling me to schedule an appointment to look at the roof and make an estimate. I kept waiting for someone to call (I believe it was 1-2 weeks), and then, out of the blue, I got an estimate in the mail. I have never had any service person just drop by, look at the property (did they even get up on the roof?), and make an estimate like that with no one at home. I really regret that I didn't get other estimates, but I was just very anxious to get the roof fixed so that it didn't leak again. A couple of weeks later I was standing on my back porch and noticed a work truck driving slowly down the alley. Sure enough, it was Richards Roofing. They had not called to let me know that they were coming to fix the roof. Luckily I was home, so I could unlock my gate and let them in. One worker asked where the leak was, the other said, "No, it's just maintenance." So I wasn't really sure they even knew what they were supposed to do to my roof. They went up on the roof, I went inside, and 45 minutes later, they were packing up their truck to leave!!! I couldn't believe that 1.5 manhours of labor and a small amount of materials cost me $1260! Plus they put into the contract that they could not guarantee the work because of the condition of my roof. I feel the price was exorbitant for the time spent and the company is unprofessional in not even communicating when they will show up.

They did a marvelous job. They came out and repaired the siding and a few other things because apparently the roof had been put on incorrectly two years ago. So they had to repair a bunch of stuff. They showed me what they were going to do and explained to me why it was necessary. They had given me an estimate before they found out what was going on with the siding and it was much more because they had to do much more work. He actually gave three months to pay off instead of having me pay it all at one time. He was very nice and very accommodating. I would recommend them to anybody. They are honest and do an excellent job. The price was pretty good considering the damage on the siding. I don't think I could have gotten anyone else cheaper. Everything looks good.

They were responsive. Once they began the job, they finished it quickly. They did what they told they were going to do. This had been the company where if we have problems with the roof and the cornices; so they would be the one we call to do this kinds of jobs. This would be 4th job done for us. Their rates were competitive. In fact, when we did the previous building, we got a bunch of bids. They were least expensive by far for the service offered. We decided to go with them because of their Angie's List scores. We were really happy with them. This time around, we really did the job out. We called them and got on their schedule. They came in and put the same kind of basic roof on, which they did on other building. They had a foreman who was in charge of the job. I had his cell phone if they were any kind of issue or I had a question. I could call him directly and I don't have to go through the office every time. I did like them and I would recommend them. It was lot more expensive than the second building and it is a bigger building; but it was not that big. The competitors have bid on the smaller building years ago. I can always get a hold of them and I won't be hanging out there or trying to call them and not getting a call back. There has been always been somebody at the other end of the phone whether it was in the office or whether the foreman on the job or it was the Russell himself, the owner.

Not a huge job, but they were prompt and did the work well. We haven?t had a problem since.

Price was fair market value. Installation was quick and clean. Crew was courteous and accomodating.

They were very good to work with. They had a very professional crew. We were very happy with the result. They seemed to know the problems exactly, and they were very good at answering questions. They were very prompt in their delivery. It didn't take long for them to get the job done. They finished what they couldn't do right away within a few days. We were very happy with them. The price was in the ballpark of a couple of other companies we had interviewed before.

Very honest, recommended repair rather than full replacement due to the estimated remaining life of the roof. Very fair price. Job well done

We received a handful of quotes for our roof. All but Richards Roofing said the same thing - that we needed a new roof (and the reasons were all the same). Richards roofing said we just needed some minor repairs. The thing is though I am pretty certain the person who came out to give the quote did not even get on our roof. I don't know how you can quote a roof job without getting on the roof. The person who came out was nice enough, but the quote was laughable after what other respectable roofers had said (and after each of them spent around an hour assessing the roof and working up quotes - Richards Roofing spend 5 minutes or so around our house).

I must highly recommend Richards Roofing. Rich came out to look at the roof to quote on replacing and was very forthright and honest in his opinion of the state of our roof. Only person we had out that commented on the condition of the roof at present and advised us that replacement was not necessary at this point in time. We did have the old roof vents/cap and flashings replaced as these were cracked and showed signs of previous (poor) repair. They arrived on time to perform the work and did a great job (They actually used left over shingles from the roof so the replacements are seamless). I realized during the job that one thing would need changing and the gentleman doing the work was happy to make the changes then and there per my request. This change was omitted from the invoice originally but a quick call to Richards Roofing office quickly and happily sorted that out. Have already recommended to a neighbor who is considering roofing work in the future and will use them again next time next time around.

We had another company come out first and they said the whole thing had to be taken off and replaced immediately. We had called because we had seen mildew on the roof. They quoted us $8,500. He came out and said the roof had at least another five years left. The chimney cover was the biggest expense and it was $500 or $600. It said we didn't have to do it right then but we went ahead and had the cover replaced because the rust would get down on the siding and he said that it would be difficult to get off. He said the roof would eventually need to be replaced but it wasn't an emergency.

Great experience over all. Very timely and very professional. They worked with us to make minimal any inconvenience we might experience. Great looking roof.

We interviewed 3 contractors. We went through 3 rounds of confirming and clarifying details. Richards Roofing was always in our top 2 picks and was our final choice. The team made sure that nails, etc were cleaned from our lawn. All our questions were answered and they pointed out that our chimney was in need of tuck pointing, which we have since had repaired by a different contractor. We appreciated the team's information that was openly shared with us. We received all invoices, warranties, and insurance papers.

The start: I had a heck of a time finding a roofer who would work on a cedar shake roof, not try to sell me a whole new roof and/or a variety of gutter covers, AND who was insured. Then a friend recommended Richards Roofing in Kirkwood. Because I have a cedar shake roof, the owner came out to evaluate the situation. He arrived on time, was quick and to the point, said my roof looked in good shape for a 19-year-old cedar roof, noted what needed to be done, and said he'd sent a contract. The contract arrived, the price was fair, I called and got what I needed to verify that the company carried Workman's Comp and liability insurance. The workers arrived one day, no appointment needed because they didn't need to get inside. They introduced themselves, were very nice and businesslike, went over what they were going to do, and got to work. They were considerate of my property and safety, closing gates behind them, for example, in case I had small kids or pets. They let me know when they were finished, went over what they did, and said to check the gutter next time it rained to be sure it stayed reattached. I waited a while to file this report. Where is rain when you want it?? I've had none here, so I really haven't been able to check that, but will when it rains again. Since no one in St. Louis is both experienced in restoring cedar shakes roofs AND insured, it looks like I will have to change to a different roof in the future. When that time comes, I'm calling Richards Roofing.

They did an excellent job. They were prompt in returning calls and followed through on everything they said they would do.

It was wonderful working with them! From the staff to the quality of the work, everything was excellent! They were prompt to the job and did a great job of cleaning up after them selves! I feel they went that little extra on my project, repairing soffit a squirrel damaged at minimal cost.

We called Richards Roofing to have an estimate made on some roofing work to be done on our house. The receptionist took our message and said she'd pass along our information. We never received a phone call back. When we called back a week later, the receptionist said that someone had been by the house, had assessed our problems and we would receive an estimate in the mail. Really, you assessed our problems without speaking with us about what we think our problems are? At any rate, we received a quote almost a week later and it was for a ridiculous price and didn't really cover what needed to be done. I will never do business with this company. My advice to the company: don't get up on my roof without my permission and then send me an inflated estimate.

Very impressed with the entire experience. They even did some siding repairs in an area very difficult to reach.

They returned my call for service immediately and came out to look at the problem within two days. They mailed a bid promptly and came to do the repairs shortly. They were knowledgeable, polite, did an excellent job and cleaned up. I will definitely call them again as the need arises.

The whole experience was the best we ever encountered. just terrific. They were prompt when arriving in the morning to start the job. Very professional. Let us know when they left and cleaned up both times. Can't say enough good adout Richards Roofing & Exteriors. Highly recommended.

Richards was very responsive and helpful. They were happy to answer my questions. The sub that did the actual work was also professional and did a good job.

great, no issues, sales rep/owner was very good about answering questions and the office staff was so nice. The workers left an apology note for not finishing in one day because it was over 100 degrees. They were efficient and it looks great.

It went very well. Rich was prompt and very friendly. After he did the estimate, he followed up a couple days later to make sure I had received the information. After I signed the contract, he followed up again to make sure I had all the necessary information. He made sure to keep me updated about progress and next steps.

excellent from bid to finish! Would highly recommend them!!!!

Dick came out to give an estimate. He patiently listened to me rant about the last roofers who left our roof leaking and with a dormer that had not been flashed at all nor sided or roofed properly. Though his bid was the highest, we went with Richards as we heard from many others about the fine work they did. Rick was our foreman, he is great! We highly recommend Rick to be your foreman, too. He was kind, very knowledgable, patient, and picky about his work. We appreciate all of those qualities. He replaced windows, flashing around the dormer, found out that we had no insulation under the siding of the dormer so he added new insulation, and redid the roof of the dormer to make it leak-proof. It took some carpentry as the configuration wasn't quite right. Our roof has not leaked since and we are very grateful. NOTE: Rick did purchase smaller windows that do not fit any but the smallest of window ACs. We were disapointed about this but Rick came out and fixed the opening to receive an AC, and even put sheet metal around the sides of the AC to make it semi-permanet for summers. He did this at no charge. Their word was good and they completed the job. Thank you, Richards Roofing! I do not think we will trust our rubber or shingle roof to anyone else but Richard's.

It went very well. I had contacted Richard's Roofing a year ago, called again for a bid. They expected to get to the job within a couple of weeks and they did. The job required two days. The workers were polite and professional. The head of the crew came over to talk to me and answered any questions I had each time I came outside or home. They did a good job covering up to prevent damage to property. My neighbors are just a few feet away on either side so that was extremely important. They also did an excellent job with the cleanup. I gave a B for cost because I had lower bids, but I am extremely glad that I went with Richard's Roofing and felt the price was definitely worth it.