Goedeker’s was established in St. Louis, Missouri in 1951. The current store located in downtown Ballwin, just outside St. Louis City, has become a St. Louis institution. Those who have been in the area for some time will have heard our CEO's message on local television: "Goedeker's Superstore - Give us a chance, any day but Sunday." If you live in the St. Louis area, come to our showroom during our business hours to experience our hometown values every day but Sunday.
While we are one of the largest independent retailers of home appliances in the nation, at Goedeker's, we are still committed to hometown values and family-oriented service. We are a family business, now in our third generation. We are committed to exceptional customer service, integrity, and the quality of your experience, just as we were in the first days of our ever-growing business. Learn more about who we are or to see some what we are committed to.
Business highlights
73 years of trusted experience
Services we offer
Major appliances including kitchen appliances & laundry machines, home furnishings including sofas & end-tables, all sizes bed mattresses, plumbing fixtures.
Description of Work: Brand new oven installed and brand new dishwasher installed. They were on time and did a great job. They are both working fine and they are a super operation.
Rating Category
Rating out of 5
Yes, I recommend this pro
PETER K.
05/2013
5.0
appliance sales
+ -1 more
unknown
Description of Work: I have purchased a refrigerator, washer, and dryer from them. They were good! I have used their services a couple of times.
Rating Category
Rating out of 5
John A.
05/2013
5.0
appliance sales
+ -1 more
It worked out fine.
Description of Work: I purchased a cook-top from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amy M.
06/2012
2.0
appliance sales
+ -1 more
unknown
Description of Work: We purchased a refrigerator, stove and over the stove microwave and mattress. We have done business with Goedeker's for 15 years but after this experience we will not go back. Appliances were delivered scratched, ice maker stopped working after one week. We reported it to Goedeker's and after 10 weeks of continuous calling the items were fixed. Delivery was prompt but experience was horrible :( I left a message for Mr. Goedeker's but he did not care enough to even return the call.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Response from Goedeker's
Thank for leaving feedback. We will use it to improve our service.
sandra H.
11/2006
1.0
appliance sales
+ -1 more
It had been working fine, but then one morning there was water all over the kitchen floor. We had purchased an extended warranty, so they came out to look at the refrigerator, and found that it needs a new compressor, which is a major part. I have since found out that there are problems with the design, and mainly the compressor. They told me they would replace the compressor, but since I have seen there are so many problems, I want them to replace the refrigerator, and they are not willing to do that.
Description of Work: I purchased a double door Amana refrigerator last year.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
$1,935
Response from Goedeker's
I'm so sorry. In the years since your review we've revamped all of our procedures.
PRISCILLA C.
08/2006
5.0
appliance sales
+ -1 more
Sales floor experience was excellent. The salesman and sales manager were very helpful in explaining features, options, price, etc. The owner, Steve Goedeker came over and introduced himself and asked how things were going. Delivery was prompt and installation well done. New hoses and dryer power cord were provided. They took away the old machines at no extra cost. Overall rating was excellent and we would do business with them again.
Description of Work: I purchased and had delivered a new washer and dryer.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Response from Goedeker's
Your review means a lot to us. Thank you so much!
sandra H.
03/2005
3.0
appliance sales
+ -1 more
THE SALESPERSON WAS GOOD THOUGH THE DELIVERY EFFORT FELL THROUGH.
Description of Work: WE SPECIAL ORDERED A REFRIGERATOR AND THEY SAID IT WOULD BE ONE WEEK AND IT WAS THREE WEEKS, BEFORE IT WAS DELIVERED. WHEN THEY INSTALLED THE REFRIGERATOR THEY MADE A LITTLE SCRATCH ON THE SIDING.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
$1,900
Response from Goedeker's
I'm so sorry the delivery was delayed. Thank you for your comments.
GAIL F.
09/2004
1.0
appliance sales
+ -1 more
BUYING APPLIANCES WAS THE EASY PART. WHEN MY FRIDGE DIDN'T ARRIVE WHEN EXPECTED, I CALLED AND WAS TOLD IT WASN'T ORDERED. IT WOULD BE 9 MORE DAYS. THE SURVEY REPORT WAS FAXED TO THE SALESMAN, BUT HE DIDN'T CALL. DAYS LATER, I CALLED AND WAS TOLD THE REPORT DIDN'T HAVE WHAT WAS ASKED. THE SALESPERSON WOULD CHECK. A DAY LATER, ANOTHER CALL TO THE SALESMAN, THE SURVEYOR TOOK A LONG WEEKEND. FIVE DAYS LATER, THE SALESMAN HASN'T CALLED, THE SURVEY RESULTS ARE UNKNOWN, AND THE VENT HASN'T BEEN ORDERED. DURING THIS TIME, I SPOKE WITH ANOTHER SALESMAN AND A MANAGER, THUS THE PROBLEM WAS KNOWN. THAT FIFTH DAY, I CONTACTED THE BUSINESS OFFICE, CANCELED THE ORDER, AND TOLD HER WHY. SHE SAID A CREDIT WOULD BE ISSUED. TWO DAYS LATER, THE SALESMAN LEFT A MESSAGE FOR ME TO CALL. THREE DAYS AFTER CONTACTING THE BUSINESS OFFICE, THE CREDIT HADN'T BEEN ISSUED. MY HUSBAND THEN CALLED AND RECEIVED A CREDIT THAT DAY.
Description of Work: WE VISITED GOEDEKER'S TWICE AND PURCHASED A REFRIGERATOR AND COOKTOP. WE CONTRACTED FOR A SURVEYOR TO VISIT THE HOME TO (A) DETERMINE IF THE OLD VENT COULD BE USED OR (B)IF WE NEEDED TO ORDER A NEW POP UP VENT FOR THE COOKTOP, AND (C) WOULD THE 2 WE SELECTED SIZE-WISE, WORK.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0
Response from Goedeker's
I'm so sorry. We'll use your comments to improve our service. Thank you.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Appliance Sales and Installation,
Furniture - Sales,
Hardware & Home Improvement Stores,
Appliance Repair,
Mattresses,
Plumbing
FAQ
Goedeker's is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 6:00 AM
Goedeker's accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Goedeker's offers the following services: Major appliances including kitchen appliances & laundry machines, home furnishings including sofas & end-tables, all sizes bed mattresses, plumbing fixtures.