The Cleaning Authority - Concord

They do a pretty good job. The have exceeded my expectations. The owner came out and gave the estimate at the beginning. Over the years he has only raised the cost $4.00. They have been very convenient.

They are terrific. They do a general cleaning and then a deep clean every other rotation which has been great. If I ever have an issue they always come back and fix it.

They are okay. I have no complaints with them. They do the dusting and vacuuming. They do a thorough job.

They do a great job. They are very thorough. They leave a list of everything they did and what they plan to do next. They are very professional and dependable.

We had them out for a one-time cleaning, and they did an excellent job. They were punctual, efficient, and did an excellent job. We're looking into becoming repeat customers.

I contacted the Cleaning Authority on a Wednesday and scheduled them for service on the following Friday morning at 8:30 a.m. I spoke directly to the owner during scheduling, and he took a very detailed description of what I wanted done. A 2 person crew arrived right on time on the day of service, and they were both very polite. The owner had estimated it would take 1.5 hours to complete the work, but it took 3 hours. Overall, the home was clean with the exception of the stove area in the kitchen. The employee cleaning the kitchen did an excellent job cleaning the stove, area behind and under the stove and the area around the stove. In the remainder of the house, some areas were cleaned well, and others were not at all. For example, the wood floors were not very dirty to begin with, but after they had been cleaned by the Cleaning Authority employee, I walked on the floors in bare feet, and my feet were filthy. Also, a large portion of the kitchen floor was not cleaned at all. I was there to observe about 1/2 of the work, and my conclusion is 1 employee completed high quality work and the other did not. I rated Cleaning Authority an "A" for responsiveness because the owner called me to discuss the service before I could call him to discuss my concerns. The owner was concerned because the service took twice as long as he had estimated, and they charge by the hour. After discussing my concerns, he reduced my charge to $107 from $195. I felt this was a fair resolution, but I will likely try a different cleaning service in the future. The owner did take very specific feedback from me, and indicated he would be using it to coach his employees.

They are consistent. I think they have a good system. They come when the cleaning is wanted. I would use them again in the future.

Mike, the owner, came over for a run thru & to give us an estimate. I was very impressed with the price & his professionalism. He gave me the impression that he ran a great, quality company so I had high hopes. Angel & Erica showed up right on time. When I answered the door they walked right past me, barely saying "Hi" and got started. One of the girls broke a glass vase. I was in the next room over when it broke so I walked into the room to see what happened. As she was cleaning up the glass I said something like, Oh that's OK. She never looked up at me or acknowledge that I was there. There was no apology. She did not mention it or apologize to me when she was leaving either. There was no verbal apology about the broken vase, but she did leave a note saying she was sorry & that I should call the office to see about replacing it. I am not upset in the least bit about the vase being broken. I was, however, unimpressed about how it was handled. I called the office the next day to see what our options were. Again, no verbal apology by Jo or Stephanie. They did deduct $20 off of my blind cleaning bill. There also seemed to be confusion about the blind cleaning. They have a separete division that can either come clean the blinds at your home, which is the more expensive option. Or if you take the blinds down yourself & have them clean them offsite, it is $39 cheaper. I could be wrong, but I'm sure that Mike told me that since the girls would be here cleaning the house, that they could take the blinds along with them to have them cleaned offsite. We had the blinds ready to be taken when the girls arrived to clean the house. They were not aware they were supossed to take them and said "They don't tell us nothing". The told the office that I told them to take them along. When I called the office the next day, Jo told me it was a drop off service and that we were supposed to drop them off? Mike did not tell me we were supposed to drop them off. Other than that, the kitchen & bathroom both looked great! They did a great job getting the bathtub clean. The ceiling fans were supposed to be dusted but they were not. The dusting was sloppy. Our dining room table & coffee table was streaky & had a dull finish. Overall, it seems like there is a lack of communication & professionalism.

Angel and Erica came on time and got right to work. As soon as they walked in the door, they soaked the knobs and burner pans from the stove in soapy water. I have an older house and the upstairs bathroom is the original tile. It never sparkled, but once they were in there, I couldn't believe my eyes! They did wonder on the blinds, the appliances, the floors...everything they touched. These older homes are especially dusty, and with the windows open, pollen lays on every surface. Not anymore! I can't say enough about how wonderful my house looks! They were professional and personable, and great with my dogs. Later, they were joined by another team who were also terrific. They finished the floors and were all out of there in a timely manner. Great job!

They arrive on time and finish within the scheduled time frame. Mainly I was concerned with having strangers in my house while I was out, but so far so good. They are very professional. Also I was worried that my cats would be scared or try to escape, but they're really good with the cats too. Electronic payment is a breeze. The whole system just makes my life a little easier.

I have had them for a number of years and they are fine. They do very well; otherwise I wouldn't have them come back. They have always been here in a timely manner in all these years. They have a list of what they are supposed to do, and they have an A and a B list. They do some of the work with one list and some of it with the other and everything gets touched once or twice in a month. There are some times when I want to do something else and they make sure that they put that in the rotation for the next time around. I think that they do a very good job. The price has gone up by just $2 in the years that I have had them. They do pretty well on time and they are always there, and they managed to find their way even when they were tearing up the streets and doing road repair here.

I could not have been more pleased with the outcome. All windows, screens and storm windows were cleaned including removing, cleaning and replacing the large storm window on the front picture window. The only surprise was that the storm windows were not included in the original bid. It was worth the extra to have them done. I have used Cleaning Authority in the past and always find them professional and an excellent company with which to work. The two men who do windows are pleasant, professional and do good work. The windows were left sparkling clean without any other trace that they had been here.

They had been coming every other week. They always showed up on time and did a very good job. Unfortunately, I do not use them right now. There were no complications; they just weren’t going to be in my budget. I would use them again if I could.

Excellent. We will continue to use the services of this company.

The cleaners themselves did a great job and the price was reasonable. But I?m never using them again, as they somehow managed to show up on the wrong day or not at all three times in the first five weeks. The people answering calls and making appointments have amazed me in their ability to be so consistently disorganized, confused, and yet unapologetic. In one instance the cleaners showed up on a Monday instead of the scheduled Thursday. On two separate occasions no one showed up for a scheduled appointment at all. If I had the time for that kind of nonsense I would have the time to clean the house myself. UPDATE: Mr. Weintz did indeed send us a check and a letter of apology. I have updated the review to reflect his response.

Amanda and Ashley (team 1) arrived promptly and did a professional job of first initial cleaning. Kitchen and bathrooms were given extra attention. I was very satisfied.

For the first year, I would have given my team an A+. They were great, considerate and kind (even left a note the weekend before my husband and I were married wishing us luck), but over time the service faltered. I called several times to speak with the manager Jo, and though things would initially re-bound it never stuck. I finally called to cancel the service earlier in the year and talked to the owner who couldn't seem to promise anything. I had asked that he not send the keys to the house via the mail for safety reasons and gave him my work address (which I thought he was writing down), but the keys came the house anyway. I was really disappointed - especially after having such a good experience initially.

I've used this company since the beginning of the year. They do an excellent job and are thorough. the price is reasonable and I'm totally satisfied with their work.

Always professional, on time, and completed on time. Exceptional work with a smile.

I thought the experience was really good. I plan to use them before we put our house on the market. I am very pleased with everything he was going to do.

After a visit by the owner of the company to walk through my house and see what needed to be done he gave me an estimate of cost and we set up a time for cleaning. The price is comparable to what I've had before. All cleaning supplies are furnished by CA. The first two visits cost more but with the coupon from Angie's list the difference was only about $5. The same two people come to my house each time(Lori and Patricia) and do a great job. I feel comfortable being there or not. Very dog friendly. They always leave a note saying what area was emphasized and what was done. My shower doors have never looked better!

I'm sold on the work they do. He pays better than the competitors, which means he uses better quality people. He provides them with insurance. There are different cycles of cleaning: A and B cycles. Both cycles have different emphasis on cleaning certain areas. It's the normal stuff that you would do if you were housecleaning.

The first visit was around $150.00 and the next was about $65.00. I have mixed feelings about the job they did. Some things were wonderful. For example, they dusted everything better than it's ever been dusted before. They hand-wiped the baseboards and cleaned nooks and crannies in the bathroom. But there were also fairly obvious things they missed. The first time, the main thing they missed was scuff marks on the kitchen floor and ground-in dust on the wood floors in the bedrooms. I called the company the next day and the manager said she'd come out to fix it, but I told her just to make sure they got it the next time. The next time they came out, the floors were somewhat cleaner, but nothing like I expected, and the bathtub wasn't very clean. Granted, my floors were really filthy, and it may take some scrubbing to get the job done, so maybe I expected too much. The manager did mention they can't use any abrasives. Maybe I need someone to use abrasives... I'm trying to be understanding here, but the fact is that I just don't think this is the company for me.

The result was excellent. The bathroom badly needs repair (soon to be completed) and the tub and surround were terrible. They look so much better than I could ever imagine possible. I see this visit as the beginning of a long association if the quality continues.

We've tried several cleaning services and this one is the one we are keeping. The first time they cleaned, I thought I had a new stove! They have teams assigned so I always have the same people cleaning. They are familiar with my house and likes and dislikes, for instance, we always close all of our doors. When I come home from work after they've cleaned, all of my doors are closed. Little things like that make a difference.