The Cleaning Authority - Concord

After not cleaning very well on their 1st visit (1/2 of a tub was left unclean - longwise!) they were back for a second try. When the cleaning team heard me fussing about something, they put cleaning solution in my mouthwash!! No joke!! I was unhappy because one of their office people came over while the cleaning team was here, and as I was sick and laid up in bed, I couldn't speak with her, so she just started walking around our home, approaching my 85 year old Mom, who has Alzheimer's, and striking up a conversation with her, as if this were a dang Open House, for heaven's sake! These people are the most unprofessional, rude, and obviously craziest group in the cleaning industry, if not in every industry! After I complained about this, they called their cleaning team, told them to quit working on our home and leave immediately. In the middle of a cleaning! Leaving our home in complete disarray, all because of this trespassing office person who they apparently thought was entitled to the run of my home, and especially while I was laid up in bed, sick! What is wrong with these people? And, of course, that's when the mouthwash poisoning occurred... on video, no less. If you treasure your privacy, professionalism in a company that works for you, a clean home, YOUR HEALTH AND SAFETY, and your right to say what goes on in your own home and who is allowed in your home, then The Cleaning Authority (Authoritarian) is not for you!!

They're very good! All A's! I have never had any problems.

Outstanding - this company and their team of cleaning personnel are phenomenal - I love coming home at the end of the day after they have been there to clean - I breathe a sigh of relief knowing that my home is cleaned even BETTER than I could have done.

The Cleaning Authority has been cleaning my house for years now (about 5-7yrs). I have been very satisfied with them. There are price creeps every couple of years. It is easy to reschedule when I have conflicts.

We've been customers for months. i love the cleaning authority. They're professional, thorough, timely, etc. I just wish it was cheaper, but they have to pay a fair wage to the cleaners, and that's worth the extra price.

It has been ongoing since February 16. They come out twice a month. I enjoy their services. It's a little pricey but I have a big house. So I can't complain.

They're awesome. They come every Wednesday. It costs less than $100 a week. We have a contract where they clean certain things certain weeks. I get a full house clean once a month. I get all the main areas cleaned every week. I have referred them to many people and all the people I've referred them to are still using them.

I purchased the deal and had to meet with a representative at my house that needed to be cleaned prior to scheduling a cleaning date. After the walk through I was informed that they estimated an extended cleaning time of 4.5 hours on top of the 4 hours I had purchased at a price of $30/hr. per labor hour. On the day of the cleaning the ladies (2) arrived on time and did work constantly cleaning. Everything looked and smelled cleaned but it wasn't until our move in that we realized things were overlooked or maybe could not have been reached which would have been nice to know if that was the case. No step stools or ladders were brought in to reach higher areas which was totally apparent to the representative during the walk through; they should have been brought in or at least had a discussion with me about what would be done for the higher areas. Total additional cost was approx: $135.

We hired the Cleaning Authority to give our home a thorough clean prior to moving in to a new home. The original coupon i purchased from Angie's list was $120 for 4 hours. After the walk through, we were quoted that 9 hours of work would be needed which is fine. We signed off and looked forward to a nice clean house. The next day, the women who arrived were nice and polite, but SO MANY items in the house were completely missed. They didn't vacuum the stairs at all which i specifically requested in person and in the walk through since there was a lot of dog hair on them, they didn't clean out many of the cabinets (low or high) to the point that crumbs and sticky substances were still in the, the floor in the kitchen still had food spots from the previous owners, they didn't clean out the medicine cabinet, and the list goes on. We also paid extra to have the refrigerator and stove cleaned. They didn't clean the freezer and didn't clean out one of the drawers in the fridge. I'm not a clean freak, but when I pay for a 9 hour move in clean, I don't want to put my toothbrush in someone else's tooth paste. They did send the crew back the next day to re-do kitchen cabinets, the medicine cabinets and kitchen floor and freezer, but i still spent hours prior to move in re-cleaning what i felt should have been done the first time around. Very disappointed with the service, especially for the price paid, and i will not be using them again.

I usually have one person in the team who is there all the time, and then they rotate a second person in to help them the each time. I have been using them for 3 months.

I purchased a big deal which saved me over $100, which is a great start! Based on the value of the deal and all the reviews, I decided to give them a try. They started with a professional estimate, which gave a very thorough breakdown of the work they would do. I contracted them for 12.5 hours, and despite not being dirty people, they needed every bit of that...because of the level of detail they put into the cleaning. I've had a service in the past, and they do the basic cleaning and wipe down, but don't get to the level of cleanliness that this team did. Think things like ceiling fans, baseboards, deep cleaning shower, etc. Overall, I was very impressed. The house hasn't looked this good since we moved in, and it smelled great (all pet and children friendly cleaners). And, with Angie's list, it was affordable! HIGHLY RECOMMENDED.

I have used the company for about a year and half. Two cleaners come typically come out for the service. I really like how consistent and thorough they are. I can always tell when they have been here to clean. The staff and office are very pleasant to work with. They are very efficient workers and complete the job in under an hour and a half I would guess. I have not been home for the duration of the cleaning. They make scheduling and communication with them very easy online or through phone. You can leave feedback on their website. They are also very flexible with my schedule. I do think the pricing is a little high for the size of my apartment, but for a long they were the only cleaning company who would clean downtown lofts.

I have been using the company for about 8 months. Two cleaners typically come out and complete the cleaning in about an hour and a half. They make sure to take a look at what you are wanting cleaned first. They even wrote down my pets names. They use ecofriendly products and bring their own cleaning supplies. They will leave notes to let you know what they will focus on cleaning the next time they are out. They are flexible with you schedule. I am not usually home while they clean and I have left them a key to the side door. They have excellent customer service.

I have used the company for about 4-5 years. They usually send 2 cleaners out and they complete the job in a few hours. They do not have a high turnover rate in staff. They are able to clean about 8 rooms of the house in the time they are here. They used their own cleaning supplies unless you ask them to use a different product. They rarely ever miss an appointment or show up late. If we ever need them to clean something more they are happy to do what we ask. At random intervals they have a quality assurance person who will show up to make sure you are pleased and their staff is doing a good job.

I have been using the company for about 1 year and a month. They usually send out 2 cleaners and they complete the service in under 3 hours. They are able to clean 6 rooms in that time and the house is a bit smaller. They bring their own cleaning supplies. The cleaners are consistent and have never missed an appointment. They are very easy going in terms of scheduling or canceling appointments. They sometimes miss certain things while cleaning , but if there is a mistake they are happy to correct the issue. I trust the company to be in my home and they are very honest.

The staff is very professional. They make sure to leave information with me to tell me what they did that day and what I can expect to have some the next visit. They were happy to work with me on pricing. Two cleaners come out and complete the cleaning in about an hour to an hour and 20 minutes for my 3 bedroom 2 bathroom ranch house. They are great at listening to my needs and are very accommodating. They are great with scheduling and have never missed an appointment. My only complaint is that I do not always get the same 2 cleaners. The company is run very professionally and want to keep their staff happy. I believe they pay their staff better than others in an effort to keep the same cleaners.

I have been very pleased with their service. I have used the company for close to 1 year. Two cleaners typically come out and bring their own cleaning supplies. I like the regularity of their service and they do a nice job. They are good with managing the 2 dogs we have. When I first called for the service a person came out to give us a clear cost on what we needed and they made the sign up process painless. They have never missed an appointment and are very flexible with scheduling. They do have an online service for me to share my feedback.

I have used the company for about 1 year. They pretty much come on time. The company is bonded. Two cleaners typically come out and it does not take them too long to complete the cleaning. They just do a light cleaning around the house. The cleaners will leave a note to tell you exactly what they focused on cleaning and what they will focus on cleaning the next time they come out. They use their own cleaning supplies and scheduling is fine. I believe the products they use are green and eco friendly. They also try to send the same team in each time if you are pleased with who they send out. It is okay to cancel an appointment without being charged. They just do not like to be re scheduled out too much and will charge you for doing so.

Very professional. Hired for regular cleaning.

It's unbelievable how quickly I've become so spoiled. I've only been using The Cleaning Authority for a few months now, but already I feel like I can't do without them! Initially I signed up for a cleaning every 4 weeks, but have recently changed it to every 2 weeks. They make my house look and feel so nice! The inside of the microwave looks like brand new! The floors are spotless (tile, and also hardwood), rugs are vacuumed, all surfaces are dusted and cleaned. The faucets are gleaming like brand-new, and it smells so good and clean after they've been here. They have been extremely accommodating with my special requests from time to time (for instance, sweeping/vacuuming the unfinished basement, etc.) -- I am always willing to pay more if necessary -- their work (and their attention to detail) is definitely worth it. Each of my adult children has visited me on occasion shortly after The Cleaning Authority has been here, and I've told them about how pleased I am with their service I think I'll get the "kids" gift certificates this Christmas!

The services they perform are good but, at times, inconsistent. Perhaps all the teams they send out aren't trained in the same way, but they will correct that (for example, one team will wash dishes but others won't). One reviewer commented that he (or she) could walk around and nit pick about little things but chooses not to. I won't say that I'm a nitpicker, but I've had to mention some lapses in services at times. The company is responsive, will apologize, and try to fix the problem. Another reviewer suggested being clear about the services you'd like. It is also important to ask about all the policies and restrictions that the company has. Of course you may not know what to ask about, but inquire about *all* policies that might restrict the teams from cleaning. Overall, their services have been good, but I recently canceled because of what TCA may consider a miscommunication, but it was just the last straw for me.

We have been using this company for several years. Over the years the quality of the clean has remained pretty much the same. Recently, the cleans have been less than what we feel they should be. Anytime we have an issue, we just contact the office, and they take care of it. The cleaners don't always come at the same time, which is not really an issue, as we are both at work during the day, and it's wonderful to come home to a nice clean house. For the price we pay, we get a very good clean each week.

They were late to the very first cleaning, but it was due to weather. There were some issues the first time but all was improved the second and third visits with a different crew. | They are coming every other week and alternate cleaning certain rooms. They clean everything and take out trash too.

I've had them coming monthly for 3 months now. Every time, they gave me a 2-hour window of when they would arrive, and every time they were at least an hour later than the end of that window. Since they only work weekdays, I stayed home from work when they came, because I have big dogs that I need to put out while they work. Had I known they would be coming so late (4:00 today), I could have gotten some work time in - but I was told they could be here as early as 1:00 and was waiting for them since that time. Then, they were so far behind schedule that they rushed through the job so they could get home for the day. My kitchen & bathroom floors were not well cleaned. The edges were still dirty, still held loose dirt, and still had spots where something had been dripped. I even told them when they first got there that the most important thing for me is that they get the places we don't get daily, like the edges of the floors. Their vacuum cleaner wasn't working well, and my house ended up smelling strongly of burned rubber when they were done. Plus the carpets weren't well vacuumed, because of that. We called the office twice at this time, and nobody answered. When we finally reached someone there, they offered a $25 discount. The workers were polite while they were here.

I have The Cleaning Authority for a year. They are very professional. I have the same girls, which I like. I would recommend them.