SmartHouse Heating & Cooling

small part replacement was needed, cleaning and refresh done.

This company was extremely responsive and professional. Marc was very knowledgeable and worked hard to get warranty coverage for my repair and to get my family back in our home quickly, as we had to leave due to no a/c during a heat wave. I met with him at 11:00 and there was a new unit installed by 4:00 that afternoon. I would highly recommend this company.

The tech explained my situation well and gave thorough inspection. I hired him back to install a humidifier and that went well too.

They did a great job. Also identified a few dangerous not fire safe can lights my ex-husband installed and remedied that risk. I climbed up in the attic so they could show me what they would do where , then they took pictures after to show the work that had been done.

In 2012, I had to have a new furnace and they came out and put it in and they've come out every year to check it and for maintenance. Last time the guy was here he checked the air conditioner, which turned out fine. But, I did ask him some questions about how much a new air conditioner is going to cost because the air conditioner is rather old. He told me that it's running fine and seems to be.... blah, blah, blah... But we did discuss how much it would cost and the possibility of maintenance and everything, So, I've trusted them for several years. They've always been very professional and responsive to my questions. Most recently he was here to do a checkup to make sure the air conditioner is going to run fine for the season. While he was here I asked some questions: How long is it going to last? How much is a new one going to cost. He told me and I said, "We'll that's kind of expensive." He told me, "Well, the duct work has to be reworked for these new, high-efficiency air conditioners. That's why the price is higher than you might see advertised by some other companies. So, he took the time to explain all that to me -- which I thought was really neat -- instead of just popping out a number. I was very appreciative of that. He estimated the cost of a new air conditioner to be about $5000. I was satisfied with the price. I did not do a whole lot of checking with other companies, so I don't know. This company came highly recommended, plus it was through a friend of mine, plus Angie's List had given it an A. I decided to go with them instead of having four or five people come out and give me estimates I didn't know if I could believe. Since they came across so good, I've used them initially for a new furnace and I've used them ever since. I gave him an A for the price because he explained that price and I believe him. The house was built in the 60s so of course the duct work was put in. The house wasn't built for an air condition. They had a big hole in the basement where the unit would have gone. Like a big window unit. So, this is entirely different. I can understand why they would have to spend time and energy and money to convert it all over to the high efficiency heater and cooler. So, I figured the price was probably normal.

Evaluation showed we needed more insulation. We were provided with written estimate for adding more insulation which we chose to do. This was scheduled. They arrived on time and completed work professionally.

Tim Renz from Smarthouse Heating and Cooling was very courteous and informative. He checked everything thoroughly and made suggestions that I could fix myself. He was not pushy about buying services from his company but explained the advantages of using his company. Within a couple of days Tim emailed a detailed report on his findings along with information on service costs should I decide to use his company.

The analysis went very well. Tim Renz was very professional, thorough, informative and polite. While at my home he gave me suggestions, never pressuring me in any way. The next day he emailed me a complete analysis and cost information should I decide to use his company.

It was great! Tim was exceptionally helpful and taught me a lot about how homes hold and lose energy depending on lots of different factors. We have an older home and he explained both the things we probably couldn't change and gave plentiful advice on things we could improve on. We will definitely be going through Tim to improve the energy efficiency of our home!

Inspection was fast with pictures to show the problems areas. The thermal scan also helped.

Really pleased at their professionalism, promptness. They showed me what the problem was and then took pictures to show the work that was done. Very good explanations of what was needed and why also.

Arrived on time (early, in fact). Technician was polite and worked quickly and efficiently to diagnose and fix the problem.

The office person said it wouldn't be a problem and they do it all the time - this did not end up being the case. The first person they sent out was not at all familiar with smart thermostats and had to read instructions for installation. He could not get it to work properly (claimed the circuit board was faulty) and left after doing no work and ended up charging the service call charge. The next person they sent out in order to fix the "faulty" circuit board seemed a little more knowledgeable, and after installing a new circuit board (around $500) still couldn't get this particular thermostat to work properly. He diagnosed the problem as old thermostat wiring that would need to be replaced in order to work with the smart thermostat. They then had to come back out a third time in order to attempt to replace the thermostat wiring. They could not replace it due to it being stapled to the inside of the walls and requiring much more work than they were capable of handling at that point. I wish they had checked this out earlier in order to avoid a third trip. Anyway, they found a workaround to finally get the thermostat working, but it caused us to be unable to use the fan function and was less than satisfactory. I believe they could have done this from the beginning - taking only one trip, and a lot less money out of our pocket - not replacing the circuit board, and not trying to update the wiring - if they had been more knowledgeable about the issues surrounding smart thermostats, and more honest with their familiarity with these devices, or lack thereof. However, they were always nice to talk to and tried to compensate a little, but unfortunately not enough. They ended up refunding us the charge for the first service call (by applying the amount to the third trip to the house). However, we were still out over $600 for an installation of a thermostat (and a new and unnecessary circuit board).

A can of Freon was needed but I think I was a little overcharged for it compared to what I found online afterwards.

It turned out great. The person that came out to give me an estimate went through and explained. They showed pictures of everything. They were really informative and talked to me about what options I had there. They gave me a really good price. I would recommend them. They did a good job. They tried to help me save money on my energy cost. They did a really good job. They were very professional. They took off a $100 on the insulation. It cost about $1500 for the insulation.

Highly recommend this company they are honest, thorough and professional. We had an issue where our child's bedroom was much colder than the rest. Another company ($100 visit and did not fix problem) told us it was because of the age of the house, location of vents and very expensive to fix. Smarthouse found it was not a big deal or expensive at all. Our dampers just needed adjusted as one was partially closed. They sent us a detailed email including further steps we could take if we chose to and with it just being the damper they didn't charge us. I appreciate their honesty and am looking at purchasing an energy audit in the future because this is a company i can trust and does a good job. Much appreciated!

He had a lot of good tips on what we can do and with checking all 3 attics we have with insulation.

They removed the whole things like the air conditioner and the furnace and they installed a new furnace that the actual technician actually built a system down in my basement for my furnace. I'm pleased with everything that they did I don't have any complaints everything was great. Much more efficient, my electricity bill has gone down as far as charges and my gas bill has decreased.

When he did the air conditioner service the next day it stopped working so I was like wait a minute he needs to come back up here, I don't know what he did or didn't do but the air is not cooling that's coming out. So they send him out and he I guess he fixed it or adjusted it or something cause I don't have anymore issues with that but that was the only time that I had a glitch. They came when they was scheduled to come.

Things went very smooth, they had a solution for the hiccup they ran into to enclose the wall spaces and did so without extra cost.

Great One unit drain was clogged the other needed freon

The service man was on time , was very nice, and did a great job.

Great! Very professional, knowledgeable, and great communication. I would use these guys all the time if my unit wasn't still on warranty. The reason I bought the checkup was because I needed a second opinion on why my York system had never really kept up with the really hot days since it was installed. I had to have the original installers out every single year since the unit was new. I wanted a second opinion and Smarthouse was absolutely the right choice. It turns out that by using 'old school' calculations when installing my state of the art A/C, the original installers had not adequately charged the unit. The Smarthouse guy used a different baseline and was able to diagnose the problem and communicate it to me so that when I did have to bring the original company back out, I knew what to look and listen for and we finally got the unit up and running like it's supposed to.

It was a good experience. The technician came promptly the same morning we called. He quickly found and fixed the problem (a faulty capacitor) by replacing the part. He showed the old one to me and demonstrated its failure with a capacitance meter. The total cost was reasonable, and I was pleased with the whole operation.

My unit is working great. The technician was very professional yet personable. He was also dog/cat friendly. Thank you for completing the job in a timely manner.