Response from Schulz Painting - Remodeling Company
Thank you for the review, your feedback is very valuable to me as I am in business to serve and satisfy all my clients. I would also thank Angie's List and it's members in providing the platform for both the consumer and business owner to have the opportunity to contribute to each other as we strive for customer service excellence in the market place. It is my mission to provide services so that my clients experience the immediate satisfaction of a job well done at a fair price. However, with every new project comes a new expectation with regards to cost, time, and professionalism. I will occasionally provide a Big Deal offer through Angie's List. Like most discount offers, it is limited by time and value. The client was interested in an expired Big Deal offer to make the drywall repairs to their home. I provided a free itemized estimate for the repair and for additional repairs. Clients are free to choose items from the itemized estimate to customize their project to fit their budgetary concerns. Unfortunately, I failed to fulfill the expectation of cost and I was not able meet the level of professionalism that was expected. If you have read this response and value performance trends of my services, then I encourage you to read all previous reviews by other Angie's List Members. I trust that you will appreciate my commitment to customer service excellence and make the best choice and call on me for your project.