RSI Kitchen and Bath

unknown

unknown

Not Well.

I contacted RSI to get them to fix a trash drawer that would not stay in all the way. We purchased the cabinets about two years ago from RSI. They said they would have someone call to schedule an appointment. Keith called in a couple days and set up an appointment. We did and he was on time. He fixed the problem quickly. Keith is very professional and a real credit to RSI.

We bought the materials that were needed. We are still getting stuff in for the work. If the work goes well we'll be ordering more materials for kitchen remodeling. We got the cabinets, but we are still waiting for some other things to come in. We can buy from them and they would order it. They are certified in certain areas of kitchen and bathroom products. They are excellent. We worked with Bryan Smith. He is a certified kitchen designer and a lining specialist. He did a nice job for us. All our dealings were with him. He is very professional and a great representative of the company. The price of the materials is very, very fair. I think the cabinet price is probably the best out there. They also give us a 20% discount for all the other things. Their price overall is very competitive. It's a really nice place.

no services were performed beyond design consultation

did not use - very very very poor customer service; obviouosly not interested in "retail" clientele.

I started this (remodeling my kitchen) project in July with Daniela, a design consultant, at RSI. I was very inexperienced with any type of remodeling and her help was invaluable. She spent an hour with me upon our first (unscheduled) meeting when I was in the very early planning stage. I never felt pressured. After a number of phone calls and emails, I set up an appointment for her to come out to my house do take formal measurements and draw up formal plans. She was pleasant and professional and very helpful. I had picked out 2 different cabinets when I was in their showroom and in a little over a week I had a bid for both of them. Never having done any remodeling and no kitchen work of any kind, I was a bit surprised by the price. I took my plans (which I paid $250 for, with the guarantee that if I bought my cabinets from them the $250 would be deducted from the price) to a number of other places and shopped the competition. I was not doing a job like this without doing my due diligence. No one could beat their price and the features that were standard on the cabinets I liked, would have cost extra at the other places. I did not get their top of the line cabinets, but I did get exactly what I wanted. Daniella understood that we had a very specific budget and never pushed us into making decisions that we would not be able to afford. We could not afford to have RSI do the installation, so Daniela made sure we had everything we needed so that our carpenter could do the job. We could not afford to have them do the granite counters, (they use Hallmark and the bids were astronomical) and she never pressured us. She also made sure we had everything we needed to compare the bids we got at other places. The cabinets were delivered when promised, Daniela spent time on the phone with our carpenter when he had questions, and I could not be any happier with my new kitchen. I had heard from a number of people when I started this project that RSI was way overpriced. I found them to have a good selection in every price range and when comparing their cabinets to others of the same quality, I found them to be very competitive. I would use RSI and Daniela again and would not hesitate to recommend them to anyone in the market for cabinets.

On the front end Bryan Schmidt did a good job helping design the kitchen. However there were too many quality and communication issues within RSI for us to rate this company higher. I am grateful they finally stood up to the plate and replaced the drawers but it took too long. I will also state they are blessed to have Keith as a technician as he represented RSI well given all the problems we had. The cabinets are beautiful and the price was reasonable. With some better quality control and internal communications they could easily be an A rated company if these issues get addressed.

I NEEDED A COST ESTIMATE TO REDO THE KITCHEN. THEY SAID SOMEONE WOULD CALL ME TO SCHEDULE AN APPOINTMENT BUT I NEVER RECEIVED A CALL.

DISAPPOINTING. WE TOOK THEIR FREE DESIGN CLASS AND WERE IMPRESSED SO WE DECIDED TO USE THEM FOR OUR KITCHEN REMODEL. WE GOT AS FAR AS THE PLANS, WHICH TOOK MONTHS TO GET. THEY REFERRED 2 CONTRACTORS TO COME OUT AND MEASURE. NEITHER CONTRACTOR SENT A WRITTEN ESTIMATE, AND THEY NEVER RETURNED PHONE CALLS. RSI NEVER RETURNED CALLS EITHER. I MET TO MAKE A SMALL CHANGE AND NEVER HEARD FROM THEM AGAIN. AFTER SEVERAL CALLS TO THEM WITHOUT AN ANSWER I GAVE UP. VERY POOR DESIGN, VERY POOR REFERRALS AND VERY POOR BUSINESS COMMUNICATION. DISAPPOINTING.

GOOD. DON SMITH GAVE EXCELLENT DESIGN SUPPORT. QUALITY IS GOOD.