RSI Kitchen and Bath

Two people helped prepare the estimate. One was young and inexperienced, the other was old and seemingly didn't care. Failed to listen to my requests; failed to take notes when on-site to do measurements; qualified their entire "fixed price" estimate with so many caveats that it was no longer a fixed price bid. For example, although we discussed, in person and in detail, what the new/relocated closets would look like and where they would be situated, and what the window-to-be-turned-into-a-door would look like, when the quote came back three weeks later, all it said was "to redo the other bedroom with the closets and convert the window into a door would be around $6,600." No material list, no detail, just "around $6600" -- after the guy had spent 2 hours at my condo doing measurements, and his colleague had specifically looked at the door he was supposed to match and noted, among other things, that the storm door would be an Anderson door (it literally says Anderson on it). Three weeks after that, when I met with them yet another time to try to tie some of these things down, the colleague said he didn't know what kind of door or storm door it was. They finally provided a third iteration of their quote, in which they removed any reference to the window/door work altogether and said they would "get back to me." They also revised their quote to say that the new closets would be "per plan" -- but failed to provide a plan. Their quote for the materials for the bathroom was almost 15% higher than the competing quote I got for the same materials; and their estimate for labor was astronomical. The last straw was when I said, "I assume you will provide drop cloths or some other kind of covering for my furniture and carpets so as to minimize the effect of the dust," and they said, sure, that will be an extra cost. They claim to be cost-competitive with other kitchen/bath renovation companies. I can't speak to that because I did not approach any other similar companies; but the small independent renovation team that I ultimately selected to do the work is overall about 20% less expensive. And they don't charge me extra for drop cloths to protect my furniture.

The work wasn't a straightforward job (vanity & sink had to be dismantled; tight space for hardware) but it was done well by the installer.

Jim Vandeven in appliances listened to our requirements and steered us toward a moderately priced ($1,400) Dacor five-burner cooktop, which compared favorably to a higher-priced ($2,300) unit from another manufacturer. He could have sold us the more expensive model, but really took the time to listen to what we wanted and understand our budget. He was also very patient in making this sale. The unit he recommended had been sold out of the display, so he ordered a new display unit for us to look at before purchasing it. We liked what we saw and bought the Dacor, and Jim made sure it was ordered and delivered within the stated timeframe. Rather than pressing us to use one of their installers, he was open to our using a vendor we knew. Bottom line, we couldn't be more pleased with our cooktop or the service we received from RSI, and will not hesitate to go to them again when we replace our wall oven next year. We also would not hesitate to recommend them to others.

How did it go: overall, pretty unsatisfactorily. I went to RSI to get a custom designed vanity as 28" inches is an unusual size. I knew I was going to pay more by going with RSI, but also expected a better product and service for that price. The cabinet was not what I expected. First of all, I wanted the cabinet to have a door on the left side, and drawers on the right side. The hand drawing I was shown suggested that that was what I was going to get. That was my first mistake, NEVER EVER accept a hand drawing for something that you can't see in person or on a computer design screen. The cabinet I got had a door that was 2/3 the width on the left and some very narrow drawers comprising 1/3 the face on the right. Not only that, the proportions of the drawer front pattern totally does not match the pattern of the door. ( see picture ). Notice the thin top and bottom edge on the drawers vs the door. Furthermore, the drawers were crooked, however this was fixed with a repair visit. The door and drawer closing hardware works fine. The manager of RSI was prompt in getting back to me but all he offered me was a total redo ( at my cost ! ) to get the door/drawer proportions to my liking. But on further review, I realized that that would cause problems with the sink drain placement so I decided to not pursue that avenue. Then the remaining problem was the drawer fronts. For some reason, the manager didn't seem to be able to or want to have the vanity manufacturer remake the drawer fronts correctly. Instead, he offered that he could find a local company that could remake them, again at my cost! This time, about $200. fyi, the actual cabinet manufacturer is UltraCraft. I had also copied them on the email chain with the RSI manager but never saw a response from them. Obviously, this is not the place to do business with because every problem becomes your problem.

RSI's designer (Arlene) came up with very creative designs for our kitchen project, and was very helpful in decisions about appliances and materials. She had good suggestions on where to find things that RSI couldn't provide. She was also available by text off-hours. Best of all, she seemed genuinely interested in our project.

I wasn’t sure what to do with having a forced rehab. I was floundering trying to figure out what to do. I asked one of the decorators there for help, and Heidi gave superb advice and service. She was absolutely excellent in every way. She attempted to understand the style of house and my colors. She worked with me to figure everything out, and it really helped pull together for me what I wanted things to look like. I ordered the bathroom tile first, so I had to place a second order for the other tile I had forgotten. She executed both orders quickly, so it didn’t take long at all to get the product. I would highly recommend them and would use them again in a heartbeat.

They have been wonderful. The designer has been wonderful. We had no problems with the scheduling.

I like their professionalism. They made recommendations based upon what I was trying to accomplish. They were not trying to oversell. They said that what I was trying to accomplish wasn’t going to be worth the value of the dollar.

The design sessions were very good and the designer was very skilled. Ultimately, we did not purchase from RSI because for the price we could obtain better quality purchasing custom built cabinets.

We were very happy with our experience with RSI Kitchen and Bath. The cabinet lines that they represent span many price points. In the end, we chose a semi-custom line that allowed us to have quality construction at a budget-friendly price. Their selection range from the traditional to the modern. We had the option of purchasing everything right down to the cabinet hardware and tile. We took advantage of this with the bathroom remodel but not with the kitchen. If we were to do it again, I would just purchase everything through them. The time spent chasing down backsplash tile orders, hardware and plumbing was not worth the small savings. We used their installation services for the master bath install. The sub-contractors (plumbing, electrical) as well as their installers were professional and respectful of our house. The carpet was covered to prevent it from being damaged as they went in and out of the house. Someone came by every afternoon to clean-up the site. There was no dawdling. They arrived on time and with all the materials they needed to complete the job. Since the kitchen remodel was part of an addition to our house, we used our general contractor to install the kitchen. At the end of the day, we regret not having used RSI for that install as well. Both for the kitchen and the bath remodels, we used their design services. We worked with Brian. He was very flexible, showing us different design options and listening to our wants/needs. He was very knowledgeable and patient throughout the selection process. And even though RSI did not install the cabinets in the kitchen, Brian was very conscientious and detail oriented regarding the install. He made himself available to the general contractor to make installation easier and to ensure that we got the look we wanted. There are so many details that, as a homeowner, we wouldn't have thought of but Brian did. I was able to rely on him for many of the overwhelming decisions that had to be made throughout the process. We did have a minor issue with the kitchen. The cabinet over the hood was ordered incorrectly and one door arrived damaged from the manufacturer. But RSI did not flinch, they just corrected the mistake. They did not try to make something work that wasn't right. It was reassuring to us that RSI is a professional company that stands behind their designers and vendors. Our experience with RSI Kitchen and Bath was positive both times we've used them. They helped make the difficult task of remodeling much easier. We would trust them again for future remodels.

My kitchen/ bath designer Chris Sullivan and her assistant Chad did a great job. The size of the project was quite challenging, but they kept everything on track. I was very impressed with their install team especailly Pat Brennan and his crew. They were very thoghtful to always cover my floors and to keep the disruption to a minimum. I am so glad that they discovered a leak in my bathroom which was leaking into the kitchen as it would have damaged my new kitchen cabinets. My favorite feature is my new master bath complete with walk in shower. This bathroom really looks like a master bath.

Didn't use them on this job but would try them in the future.

They were really helpful. They answered the phone calls really quick. They were very receptive.

The showroom salesman was very professional and informative. We selected middle of the range cabinets as we are moving in a few years. The installation went well except there was an additional piece of trim wood needed at the base of the sink cabinets which were strictly cosmetic. I feel that was an oversight by the salesman. We had to pick it up separately and pay $40. For what we originally paid, their customer service could have picked up the $40. However, the workmanship was quite satisfactory for what we paid and we would definitely use them again.

The personnel at RSI are delightful to work with. Very professional, and we did not feel high pressure sales. Materials were delivered on-time, and were excellent quality in perfect condition.

Very satisfactory and very helpful.

RSI couldn't be bothered by my lowly needs. I should have walked out as soon as the saleman asked me how much I thought I would be spending.... Apparently, they aren't interested in jobs costing less than $25k. Once I raised the question about cost reduction, he never called me back.

It was poor. They installed the tile so it wasn't flat on the walls. Tiles were installed improperly. Used wrong grout. Used same person to fix it who didn't fix it. All the toilet paper rolls fell off and grout had to be replaced. Installed a towel rack wrong. Bathroom faucet was installed to a cracked board which cause a leak. And then the fan was installed incorrectly. They did not correct anything they did. Designer was an A rated job.

This review is for the Lake Saint Louis office of RSI. I am local to the LSL area and went to their office to discuss a bath remodeling project (est $7K) The receptionist was on the phone when I entered. She acknowledged my presence but was unable to assist at that time. Several minutes went by. A co worker walked in the door and asked if he could help me. I spent a couple of minutes outlining my bath project. At the end of my description he pointed to the receptionist and said she could help me. We are like 15min into this exercise when she gets off the phone and tells me the Lake Saint Louis office doesn't do bath projects --- I would have to go to Manchester. When I pointed out her sign says Kitchen and BATH -- I go a "whatever" in reply

DESIGN We were very pleased with the design work from Adrea Jones and will work with her again on our next project. She not only had her own "vision" but worked with us when her vision and ours didn't perfectly match up: she listened, she responded, she understood. Because this was a remodel, there were some tricky parts to figure out, she really worked the details. CABINETS We ordered cabinets and appliances from RSI. One cabinet and another piece were badly damaged upon arrival - both were replaced without question. Deadlines were met. Quality is good. We are happy to recommend the services of RSI, we will definitely be back for a second project.

They were top class across the board. The quality of their work was excellent and the construction of the cabinets were impressive. We will be using them again.

We used RSI Kitchen and Bath. They did a good job. A really good job. They worked for us about three months ago. It was very reasonably priced. They did a really nice job, they were really nice people. They were really helpful and they were really honest. They were really good.

Their bid was for $7000. The reason I did not go with them was because of their price and I had asked them to break things down a little bit so that I could tell if there was any way to reduce it. I wanted to know how much it was per sq. ft. and they refused to do it. I just did not like that they were not willing to provide the information that I was asking for. They said there was no way to break it down then how did they come up with the price to begin with. I just wanted to understand that. Everything was on the bid was based on my drawing so I gave them the information, they worked at the bid and gave it to me and I was getting bids from other people and I did not hear from them again. They never followed up to see if I was interested either. I would probably not use them in the future.

RSI Kitchen and Bath are very professional and they have a good selection. They are easy to work with. They are definitely an A company. I know people, so I got the product at wholesale prices. They were on schedule and I would use them in the future.

We recently made two separate applicance purchases from RSI -- a double wall oven and a cooktop. Our house is about 35 years old and sizes have changed since the original kitchen was built. It was very challenging to install both appliances, but RSI did an excellent job. The people were very professional, punctual and careful with the work area.