Mosby Building Arts Ltd

all went very well.

They are a little expensive. They have been very thorough. They clean up every night. They have hardboard and plywood down on the floor with runners and other things too. They are here at 7.00 A.M. every morning.

From first phone call to arrange a consultation, the experience I had with Mosby Building Arts was first class. The consultant gave very good advice so I could decide what work I wanted to do now and what I felt could hold for a later date. The project was for my older home and consisted of repairs as opposed to remodeling. The contract was prepared efficiently and the work was scheduled. The people who performed the work were on time, talented and very professional. They demonstrated excellent skills and efficiency, a solid work ethic, and pride in a job well done. I changed the work by adding more to the project and they efficiently shifted their work flow plan to accommodate my request for the added work and accomplished the job within the original time frame. They were also very neat and left my home well cleaned and without one mark on any of the walls. I look forward to having them do more projects for me in the future.

First they discussed the plans and showed us where they were going to put everything. They told me how they were going to do it and we were all in an agreement. The supervisor managed the entire job. They gave me a schedule of when things were going to be done and if we didn t have any problems we will stick with the schedule. They were able to solve any little problems that came up without any delays. They were pretty good. When the painters came the supervisor would come over and check. If he didn t like it he would have them redo it and he supervised everyone. A lady who was higher than the supervisor would come over every other week and do some checks. They were a little more expensive than some other places. I was really happy with the work and the quality checks. They were here seven o clock every morning. They were very punctual.

The work went well. The only delay was due to the cabinet manufacturer delaying shipping the cabinets because they were located in the area that flooded this summer and had to close for awhile. No delay was due to Mosby. I had an idea what I wanted completed because this was the original kitchen, 30 years old. Mosby design team, Julie and Rich, gave me some good ideas and suggestions for the remodel. Mark helped with the cabinets. I picked out all the items I wanted and Mosby ordered them and delivered to the house. The only 2 items I actually brought back were the microwave and faucet, as I had a personal coupon to use for the purchase. Once the project began, I mostly dealt with James, the project manager, and he answered a lot of questions I had. Also, Steve, the lead carpenter, was at the house almost every day of the project. He was great to work with and was ALWAYS punctual and polite.

I heard about them on the radio. They were so professional. In their contract you have a year to report any problem, but there wasn't any. They called me before the year was up to check up and make sure everything was OK. I feel like they saved my life. I would hire them again.

We got off to a slow starting in setting schedules, permits, payments. When work started in was smooth, professional and of high quality. I will add as I had some small issues come up 3 years later and they came out and took care of them with no extra charges.

I was immediately put off by the fact that they wanted $325 just to come and talk about the work. (However, if you use their services this will get credited back for this amount.) Since I don't know if they are going to give me the best bid and/or design, I'm not going to gamble $325 on them. You have lost the potential for doing business with me. Based on this, my experience also tells me that their prices would be higher than others.

We hired Mosby to do a master bed/bath remodel in 2005. That experience was overall good. When we began getting bids on kitchen remodel, they came in $20,000 higher than our next closest bid. Because we had a good experience with them, we decided to spend the extra $$ for peace of mind. BIG MISTAKE!! From the beginning, a kitchen designer never met with us...our salesperson was the liaison. Demolition dust and debris all over our basement due to lack of protection of our home. Workers cursing and blaring radios in our home while working. Messes left at end of work days and weekends!! A cabinet line that Mosby recommends ended up being nothing but one problem after another with ill fitting doors and installation problems that after 5 months are still unresolved. The worst is the flooring, the tiles are not level, the joint lines are uneven, there are 2 places where tiles are actually cracked. I tried being patient, then went to just being tolerant to the final straw today that has caused me to make this report at this particular time. I spoke with the owner, Scott Mosby today. Part of the remodel included a floor heating system. I have asked for directions/owners manual for the floor heat no less than 10 times. Each time I am assured I will get it right away.,...I still do not have it so, I called Mr. Mosby, He listened but had an aire about his tone that made me feel as if I was bothering him. I explained my need for the instructions and explained that the last visit from his "Foreman" was 10/6/2008. At that time I was again promised many things none of which has been delivered on. At that visit, the foreman agreed that the floor install was unacceptable and that they would actually tear it out and start over. He asked if I would like to wait until after the holidays which I agreed would be my preference. However, I informed Mr. Mosby today that with all the broken promises and poor workmanship thus far I am afraid to let Mosby even try and right this wrong. Again, he seemed less than interested and never even made an effort to apologize or reassure me. He did call me back with in 20 minutes of our first conversation to tell me that the owners manual had been ordered (5th promise of this) a week and a half ago and should be here in another week !!!! What???? This job was estimated to take 35 days by Mosby in our contract. Even if those are working days we are miles past their estimate and for him to be so "blas " in his response is like I said at the beginning of this email, my final straw. Remember, you do not always get what you pay for!!

We chose to work with Mosby because we had heard that although they are pricey, they are the way to go if you have the money. They did do competent work, but I was a bit disappointed to find that they were still affected by the kinds of issues I've experienced with other contractors - workers not showing up on time or at all on certain days because of other jobs, work taking longer than expected, etc. The work seemed to go well, but perhaps my expectations of communication and time management were too high based on other reviews I had read.

I called them. They told me it would cost $325 just to have them come out and do a consultation. I told them don't bother. This is outrageous!

I called for a quote to do repairs in preparation for the sale of my house. I was told there would be a $325 charge for an estimate and furthermore the charge would not apply to cost of the work if I were to select them. I guess it was a polite way of saying "we don't want your business". Needless to say, I declined. It seemed odd in that I had them over a couple years ago to bid on a remodeling job and there was no charge for that.

I called Mosby to inquire about getting an estimate and was told it's a $325 fee up front for an "in-depth consultation." That's about third of my budget for the project -- just to get someone out here to talk to for 20 minutes. Very disappointed. Called elsewhere.

I did not pursue the issue with Mosby. I think $300.00 for an estimate is outrageous.

I did not end up using them. They came out and did the appraisal of the work and were very professional and knowledgeable. They came on time and answered all of my questions. Unfortunately, when they came back with the estimate of $2079, it was much higher than anyone else, so I decided not to use them.

We were absolutely thrilled with the craftsmanship and extremely high quality of work they did. If you want long lasting quality, I highly recommend them. They are perfection and I won't let anyone else touch my home but them. They listen to what you want and work with you every step of the way. They are a bit pricey but definitely worth every penny. They stand behind all of their work. They are a great conduit of knowledge and will only refer you to other contractors of the same caliber. My kitchen is beautiful and you can view it on their website.

I think they are expensive, but you get what you paid for. They are very professional. They knew what they were doing throughout the whole process. They changed the look on my house.

Overall, they did such a good job. Everything looks fantastic. We feel that they are the best around at what they do. An organization even felt that the project in our home was the best work that they did all year, and our house is on the Mosby's website. We are very thrilled with them.

Because of the high estimate we chose not to hire them.

They aren't cheap, but if you want it done right, they are the way to go. We have been very pleased. They definitely live up to their reputation.

They provided plans with detailed listing of work and cost breakdown. They worked with us through several iterations of the plan. They met with us at several business/stores to help pick out cabinet type, hardware, fireplace cover, lighting, etc. Throughout, they maintained a neat work area using dust enclosures etc. Along the way, they uncovered and fixed a structural problem in our living room ceiling. They ran into a couple of problems along the way. There was difficulty getting a sub to successfully polyurethane the wood flooring, but they redid it until they got it right and paid for our motel nights while this was being done. Our sliding glass door encountered some slight grit blast damage from cleanup work on the exterior, and they had a new glass ordered and installed at no added cost to us. They were easy to work with, and they listened to any concerns we had along the way and always did whatever necessary to provide a quality result.

Scott W., who worked on design plans was very knowledgeable and was flexible when needed with our hectic work schedules. I can't say enough about Ryan, who worked on site and oversaw the subcontract work. He arrived promptly, checked with us to address any issues as well as update us on status of the project daily, made sure all areas were cleaned up at the end of each day, and worked with great care as if this was his own house. His customer service and construction skills were excellent. The quality of work was very good, the project was finished early, and the result was better than we expected. The price was probably on the higher end though.

I CONTACTED MOSBY TO GET A QUOTE ON SOME RENOVATION/REMODEL WORK. THEY SENT SOMEONE OUT IN EARLY MARCH (IT IS NOW EARLY MAY) AND I HAVE NEVER RECEIVED AN ESTIMATE FOR THE WORK IN THE MAIL. I FOLLOWED UP ABOUT 6 WEEKS AFTER THEY SENT SOMEONE OUT AND LEFT TWO MESSAGES. EVENTUALLY SOMEBODY RETURNED MY CALL AND I RECEIVED A VERBAL QUOTE BUT HAVE SINCE NEVER RECEIVED ANYTHING IN THE MAIL. I WAS INTERESTED IN USING MOSBY FOR THE WORK, BUT IF THEIR TURN AROUND TIME IS TWO MONTHS, I'M CONCERNED THAT THEY WON'T BE RESPONSIVE IF I HIRE THEM TO DO THE JOB.

THEY HAVE GOOD WORKERS AND I'M VERY HAPPY WITH THE RESULTS. THEY SHOW UP ON TIME, THEY LOOK NICE, AND THEIR VERY PERSONABLE. THE COST SEEMS HIGH, BUT THEY DO VERY HIGH QUALITY WORK, SO YOU GET WHAT YOU PAY FOR.

THEY WERE COURTEOUS AND POLITE AND DID A GOOD JOB.