Mosby Building Arts Ltd

Mosby did a residential project about a year ago for us. Everything went well and Mosby was professional and courteous. Now there is a complication, and I am getting stonewalled with zero discussion of responsibility. After this, I would not use them again. They are not the cheapest; I expected better

The contractor called and scheduled an appointment for 2weeks out...Then the day of...the hour of.... he called and ask if we could send him the measurements we got from another company and they would send over an estimate.... WHY WOULD I DO THAT... TOTALLY WAIT OF TIME.... THEY SHOULD HAVE TOLD ME THAT WHEN THEY SCHEDULED MY APPOINTMENT.. AND NOT WASTE MY TIME... HOW CAN THEY DO AN ESTIMATE WITHOUT SEEING THE PROJECT... THEY WANT THE INFORMATION WE GOT FROM ANOTHER COMPANY Instead of coming out and doing the footwork for the estimate.

Very good! They were on time and professional.

It went very well. Everybody showed up on time and was there everyday. They cleaned up each day and insured that dust did not get through all the rooms while they were working. They responded to any of out concerns and immediately fixed any problems we had. Although there were not problems so much as an understanding what was being done. This is the second time I have had Mosby do major work in my house. About eight years ago I had the laundry room moved to the first floor and wood flooring put in the living and family rooms so I was aware of the quality of their work.

The estimator assigned to our project failed to show for the first appointment, and never contacted us to reschedule or apologize. We had to call to reschedule. He did arrive for the second appointment and appeared to be very thorough, listening to our ideas, taking pictures and measurements, and reviewing the options and the issues that would be encountered. He said he would get back to us with a bid within a week or so. We never received a bid, but about six weeks later we received a postcard from Mosby Building Arts expressing disappointment that we did not accept their bid. We returned the reply card stating that we never received a bid, drawings or anything. We expected that we would at least get an apology, if not the actual bid that had been prepared for our project. We received absolutely nothing. Mosby may do great work, but their customer service is grossly inadequate.

The project took about two months. There were no gaps in the work. We were always very happy with all the different crew persons and the progress. All were very nice and very professional. We never felt uncomfortable in our own home and even took a two-week vacation while the job was being done. Our general foreman, Steve treated our home like his own and made the job run seamlessly. We typically are not comfortable with leaving our home and belongings in the hands of others but Steve truly earned our respect and trust. He even questioned individuals who came to use our pool while we were on vacation. He also made sure that any mess from the day's work was cleaned. Really couldn't have asked for a more thorough and professional team. We were also contacted multiple times during the process by the Mosby office to ask if things were going well and if we had any concerns. (Other businesses should really take note of this.) This job was not at all a typical kitchen remodel. It involved three living areas and the results are perfect. Design team was great. It looks as if our home was originally built this way. In fact, it looks much better than the original plan. We couldn't be more pleased with the work and the Mosby team, from start to finish. We have done major renovations in past homes so we are not new to the process. We learned a long time ago that you get what you pay for, and we would recommend Mosby 100%.

I have worked with Mosby Building Arts for nearly 15 years. We've done everything from installing new toilets to a master suite addition together. I've worked with other companies and keep coming back to Mosby Building Arts because each time I do the process is flawless and the results amazing.

Mosby time table for project was from start to finish was in our hands day! The best surprise was no surprise. Almost unbelievable.

Mosby is a clean act. Always ready to listen & explain. Totally professional, every worker is pleasant, friendly and professional. Head carpenter Jeff Terstriet did an excellent job.

Organized & Executed very well.

The work was not done because I can't afford it, but they were on time, very professional, explained every little detail of why I had the problem and what would fix it and how they would fix it. The bid was $1,000 to fixed the corners in my beautiful shower wherein the grout is cracked. Even though I thought the price was high, if I had the money, I would definitely have them do it because it would be done completely right, and to perfection.

Mosby solved some sticky floor system issues in our 1924-built home. They then went on to design and install fit and finish in a bathroom remodel that we had started ourselves (50/50 gut/rehab). They were happy to install fixtures we had purchased and offered solutions and options for bringing the main floor bath to a great completion. Jake did a great job specing-out the job, liaison between us and the designers and site crew, and following up afterwards. Mosby isn't the cheapest, but they are among the most competent. You pay for the experience and team assets they bring to the job. Frankly, I'd rather pay up front and be done, than continue to pay over and over again because I went with the lowest bid.

Mosby removed the attic fan and control box on the wall, patched the ceiling and wall and repainted the hallway and wall. They also modified the solid wood soffit so that it opened to the attic for proper ventilation and replaced the soffit covers with new material. They installed additional attic vents along the roof where there was no overhand. They blocked off openings in the small gable on the roof peak so that the ridge vent on the gable would function properly. Mosby staff did a great job, and took the time to tell me what they saw and explain how things should work. They confirmed that I didn't have any water damage or wood rot in the soffit and that all the structures were sound. They did a great job on exterior cleanup - I hardly knew they had been working around my house for three days. The interior work on the attic fan removal was fantastic, and they were able to closely match the existing wall texture when they painted so that there is hardly any difference to notice. The attic fan removal and ceiling patching could have left me with a lot of cleanup in the hall, bathroom and bedrooms, but Mosby staff was so diligent about blocking entryways, protecting the floors and cleaning up that, again, I hardly knew they had been there. And I started noticing a difference in the interior temperature and comfort of my home immediately, especially with the attic fan removed. And the hall looks better, too! Mosby is more expensive than other contractors I spoke with, but I chose them the second time because of their service and work quality. This is the second job I had them do for me and I will definitely contact them again if I need anything else. The price premium is well worth the quality of the work, customer service and follow-up by Mosby staff, including office personnell.

Mosby was recommended to me by another contractor and I had them come out to look at repairing a porch roof and gutters to correct improper water drainage on my patio that was threatening to compromise the foundation. They made good suggestions and came to do the work on 7/17/15. I am very happy with the quality of the work, the results and their professionalism. The project manager came out after the work was done to inspect, go over it with me and make sure I was satisfied before billing me the final amount due. I am having them come back for estimates for two more jobs I want to do. They may be slightly more expensive than other vendors, but they provide a complete circle of customer care and follow-up and since that is very important to me, I am glad to pay for it. I'm very happy to have found them.

Their work is always excellent. Prices are higher, but know work will be exceptionally well done. It's worth the peace of mind.

Mosby was initially very professional and prompt when providing an estimate. I received an email confirmation time for 6/1 that included a brochure, home tips, and a bio of the estimator. The estimator was very professional during the visit. He arrived on time and talked in depth with me about my needs. I was assured that I would get the estimate by Friday or Monday at the latest. Unfortunately, I had to contact Mosby on 6/11 in order to get the estimate. The estimator told me that he had just finished it and that he had needed additional time. I wish he'd have taken the initiative to contact me instead of waiting for me to contact him. The estimate was ridiculously high. All other estimates I've received for the same work have been less than half of what Mosby wanted to charge. Mosby wanted to charge almost $6000 for the columns and almost $7000 for the built-ins. The most problematic part of the estimate was the portion that dealt with the siding around the wall of windows. The estimator and I had talked at length about replacing the siding and trying to keep the windows as replacing them would be cost prohibitive. The estimate stated that Mosby would be replacing the glass for almost $8000. I feel like either he didn't really listen or the estimator forgot about our original discussion.

Went went overall. The moton sensor on front motion light didn''t work right away but they came back the very next day to see that it was working properly before they left again. All good.

,What an AWESOME experience the Mosby team created for us!!! Mosby is an amazing organization!!! Our initial remodel was completed by a dishonest, lazy contractor. We were nervous about bringing any other contractors into our home after such an awful experience. Mosby completely changed our view of contractors. The folks from Mosby are ALWAYS on time-in fact early, the quality of their work is amazing. They would take the time to make suggestions on repairs based on what they experienced. Steve was the lead on our job and was always pleasant, kind an focused. The level of craftsmanship & the quality of the work Steve expects from himself and anyone on his team is admirable. Any contractor that represented Mosby was courteous, had a great brand image, was timely and obviously loving what they did for a living. Mosby was in our home for a short time (5 weeks) and never once did they leave a mess, or create any hardship on our family. Actually, the Mosby team cleans up after themselves and left our home cleaner than our cleaning lady. We will NEVER use another company for our home. ANY updates, remodel etc will be handled through Mosby I hope this review saves some folks the heartache we experienced by not using Mosby first.

Very professional, and easy to communicate with. The proposal we finally got was quite a bit bigger in scope than we had discussed, which took me aback at first, but after having other opinions, I ended up agreeing with their assessment and plan. They were slightly higher than another bidder, which is why we didn't go with them, but I paid for it in having to constantly chase down the other contractor. We'd contact them again about another big job.

We spent several months conceiving, designing and scoping our home addition. We wanted to insulate and update our breezeway, move a bathroom that's in the middle of our kitchen and add a master suite upstairs. We met and consulted with the design professionals on at least 3 occasions and spent a lot of time discussing our desires and our budget. But in the end, Mosby's bid was exceedingly high. To get to our budget, we had to cut out many of our plans, and we still weren't excited about it. In doing our due diligence, we got two additional bids that were able to complete all that we wanted for HALF THE PRICE. The consultation with the non-Mosby architect and contractors was far more streamlined, straightforward and they seemed to understand the scale and intent behind our vision much better. We are more excited about the design and of course, the pricetag. The professionals at Mosby are just that - and the work they performed to repair a leak in our roof was good. But their sales pitch - that the design/build concept was worth a slightly higher pricetag - did not hold true for us. I'm sure its the right fit for others - but it wasn't right for us.

Installers were professional and really nice to talk to. They explained everything they were going to do each day. My only problem is I wish I had stopped them before they installed my basement (typical little) windows. I would have had them put the loc on the bottom of the window instead of the top. I cannot reach them. Other than that they came back and painted wood grams and made everything perfect.

Mosby was professional and on time. Mosby had it's own employees come out and do the work, no subcontractors! They found the problem and sent the owner out to take a look at the entire project. I would defiantly use Mosby again in the future!

There was a lot of interaction sharing photos of what I saw and was thinking and then some sketched ideas back and forth. When finally met to review initial plans and costs, Mosby's had broken the project down into many separate pieces and projected costs that way. I was so astounded at the total projected cost that I never bothered to call back. It seemed ridiculously expensive to me. I had already had three other estimates, one without a sketch, two with sketched out ideas, which were half the cost of Mosby's. I admit I didn't call back and try to negotiate the price and perhaps they would have come down, but I couldn't imagine they'd drop 50%. I've tried Mosby's twice now, and they are expensive. They need to do a better job of explaining their process of "consultation", vs. "design" and then build and how they price things. Maybe they provide higher quality turn-key projects than others but I haven't been able to get beyond the sticker shock of the initial encounters.

It was great. They were very professional and efficient. They were meticulous to clean up throughout the whole process. The crew was wonderful. If there were any issues, the project manager went to bat for us.

I told him no, that we could not afford it.