LIKE NEW AGAIN CARPET CLEANING

Prompt; did an excellent job; follow up phone call.

Went great. Set up appointment over the phone for a time convenient for me. Did a great job. Left booties for us to use to walk on carpet and not get it dirty while it dried. Left spot cleaner for us. Called to check up on our satisfaction. Were prompt, friendly, easy to work with, reasonably priced, and did a great job.

We were moving on a tight timeline, so I was searching for a company that could Scotch Guard within the week, before moving day. After other companies said "no" or were too expensive, Like New's office manager - Kim - was unbelievably accommodating. She was willing to come in her own car, and even over the weekend if needed. She also was very knowledgeable about the process, recommendations for carpet care during moving, etc. In addition, I learned that the products they use for both Scotch Guarding and cleaning are superior, while their prices are competitive.

The carpet was TERRIBLY dirty and stained as it is a rental. It was in very bad shape. I wanted to get it cleaned to see if it was even possible to salvage the carpet because it wasn't that old. While the carpet does not look perfect, it was cleaned well enough and a good amount of the overall filth and most stains were removed. I'm able to get by without replacing the carpet at this time.

They were always available by phone. I needed to reschedule and that was no problem. They were courteous, explained procedure and were very professional. They made me feel like I was not foolish for asking any questions. I was not home when they cleaned, but our secretary was and she was extremely impressed (and she is picky). I got home when he was finishing. Everything smelled and looked like new.

The two people who came were very pleasant. They gave us hints for our carpet. They were in and out about 1 1/2 hours. I would recommend this company to others.

The staff were very nice, helpful and punctual. The pet urine smell came back and they came back and tried again at no charge. The smell is back again.

The carpets are contractor grade and we intend to replace them shortly but Like New did such a good job we are going to see how it goes and perhaps replace the carpets later than we originally intended. Perhaps after the 4 year old is not spilling juice - say 23.

The worker was very nice and did a great job.

It went very well. They were responsive, punctual, courteous, professional and did an excellent job on the carpeting. They moved furniture and the carpet was mostly dry in just a few hours. I don't know how we could have been more satisfied.

They were very responsive and professional. They also gave me some extra booties to wear while the carpet was drying.

My overall experience was great. When I called, they could come out right away, within 2 days. Although the appointment later had to be rescheduled because they had double-booked, they were very courteous and apologetic about the mix up and still came out on the same appointed day, just later. They performed the work quicker than I anticipated and the carpeting looks great.

Company did a very good job, although they forgot to give me my 10% Angie's List discount and called to say they would be mailing it. After about a month, they still have not sent it.

My family room carpeting was badly soiled from numerous pet mishaps and daily living. It's in a high traffic area of my home and tends to accumulate dirt easily. I knew I needed some kind of deep cleaning, especially one that included a pet treatment. I called a few places and got prices but decided on Like New Again b/c of their vast knowledge of how to treat pet stains. They explained to me their pet treatment which included spot removal and deep deodorizing. I only needed 1 room cleaned and was told of their $99 minumum , $90 b/c of Angie's List coupon, which was what it ended up costing me for the deep cleaning I needed. We set up an appointment for the following week and they were right on time. They were extremely polite and professional, and my carpet looks amazing!! They explained what they did to remove the spots and also gave me a free bottle of solution to use the next time there is another "accident". They also gave me a great brochure on how to properly treat pet accidents as well as lots of other spills. The whole procedure took about an hour and they left no mess behind. I will definitely use this company again.

SHE CAME TO MY HOME PROMPTLY AND ON TIME. CLEANED CARPET IN FOUR ROOMS. HAD A MESS FROM 4 DOGS AND 1 CAT. SHE COMPLETELY CLEANED THE CARPET AND GOT OUT MOST OF THE STAINS. SHE DID A BETTER JOB THAN WE BOTH EXPECTED. WE WERE VERY HAPPY WITH THE SERVICES AND PRICE. WE WILL HAVE HER CLEAN OUR CARPETS EVERY FOUR MONTHS.

My carpet is only two years old but is a light gray color and shows the dirt pretty easily, especially in high traffic areas. It also had some stains from my cat and from where things had been spilled on it, most notably red koolaid. The young lady who came to clean it was great. She introduced herself to me (sorry, I don't remember her name), told me exactly what she was going to do, measured, gave me the price before she started. We talked about the koolaid stain. She said she thought she could get it out and she did! There is not a trace of it left. I was amazed since the previous company I had hired to clean the carpet said there was nothing they could do. I am very pleased with the results. The carpet looks great! She even gave me a booklet on stain removal and a bottle of stain remover. I will definitely use them again and recommend them to friends.

I chose the company from the good things listed on Angie's List. I called and made an appointment. They came exactly when they were expected, and did a beautiful job on the carpets. We had some pretty significant pet stains, and I was very pleased with the results. They called the next day to see how we liked the carpet once it was dry. The entire experience was seamless. I will definitely use them again.

Went well. We are happy with the results.

When I called to set up an appointment I talked with Frank who was very pleasant to talk with and scheduled a time that would work out best for me. Casey arrived on the day scheduled and was able to complete the task of cleaning the carpets in a very efficient manner. Casey was great to work with and did an excellent job on the carpets. The carpet looks great and I love the fresh citrus smell from the cleaning solvent that I smell each time I walk into the house. Frank followed up with a call a few days later to make sure everything was satisfactory. Which it was.

Dog was ill and unable to make it outside. We didn't always know it was there until it was too late to get it up quickly. Carpet cleaner came in and flushed it three times and did a wonderful job. She didn't have as much luck on the area rug because it is wool, but she explained that to us ahead of time.

They were quick and did a thorough job. Price was exactly as estimated.

Considering the raves from other people, which was the reason I chose them, I hate to write about my experience with this company. It was resolved in the end, but only because Frank is so customer oriented. However, he doesn't do the actual cleaning. The job was scheduled for 9 am. No one was here by 9:30. I called and was told they had computer problems and that my job had somehow been lost. Frank apologized, but said his people were already at their jobs. I explained that I was off work that day and would not be able to reschedule any time soon. He said he would get someone there later in the day. When they got here it was evident they were in a hurry. The girl said she was supposed to be off early. Also, this company does not routinely move furniture, not even dining room chairs. I had told Frank that there was some furniture that definitely needed to be moved. I helped them move much of the furniture myself. Water was dripping from the sprayer on the wood floors and when I mentioned it and that they were tracking through it, I was told not to worry...that they would clean it up. But they didn't and I did it myself after they left. Frank called the next day to see how everything had turned out. When they left, the carpet was too saturated to tell whether some areas were just wet or still dirty. When it dried (we had fans on it all night) there were some traffic areas that were still soiled. He sent someone out to redo those areas and they looked much better. I think the first crew was in too much of a hurry since they didn't know they had this job on the schedule. If they had taken their time it would not have been necessary to come back. In retrospect, I also feel that the cost was too high for the work performed. Sadly, in spite of Frank's effort, I would not have my carpet cleaned by his people again.

We had 3 bedrooms cleaned, after an accumulation of animal stains (urine, feces, and vomit - the trifecta) from our new dog and old dog in one room, and some cat puke as well. Frank was very helpful on the phone, and the actual cleaning service was very thorough and timely (about 1.5 hours). However, after a day or two, several of the dog urine stains popped back up (noticed by smell and UV light detection). I talked to Frank and he immediately scheduled a re-do appointment, at no cost. They came back out and treated the area that was missed in one room, and completely retreated the other room. They hit it with everything in the arsenal, and now the carpet is clean and smelling good again. Thanks so much to Frank and his girls for the great job. We'll definitely tell people about this wonderful company, and we'll use them again in the future. The 10% discount was nice too, but their overall pricing is already very reasonable.

They did a great job & I use them all the time. I even made a joke that the next time, I was going to have them clean the floor in my car & they actually cleaned it! They have always been very satisfactory and I will continue to use them in future.

I have 3 dogs - so I need the traffic carpet areas cleaned on a regular basis. I contracted a "well advertised" respected company who did the work for me last year, but this year I relied on Angie's list for a referral. The work was as good if not better, at 1/3rd the cost. The technician, Kim, is just terrific. She is personable, but very professional. She was in and out in 45 minutes, no mess no fuss. My carpets were very clean and dried very quickly (approx 4 hours). I will be having Like New out on another job very soon. I highly recommend their service!