LIKE NEW AGAIN CARPET CLEANING

He called before he arrived. Came in and looked at the carpet and used a sensor to determine exactly where the carpet was wet. He prepared an estimate based on the square footage and the amount of moisture in the carpet. He brought in his own tools and supplies. I had questions for him regarding - would there be a need for a return visit? (no). Would there still be the smell of damp carpet? (no)

It went very good. I was very pleased with him. The technician was very professional and timely.

The usual good job. I love how soft the carpet feels from steam cleaning, unlike the residue left from chemical carpet cleaning. Mike is a good technician (so is Lisa, who we've had before). The day was REALLY humid, so the carpet took a long time to dry, but hey, that's the way it goes in St. Louis sometimes.

Phone consultation really outlined the process well and all my questions were answered. They called ahead on the day of the service, measured the rooms, quietly and professionally cleaned all the areas in about 2 1/2hrs and left behind a brochure with helpful cleaning tips and spot remover solution. The worker was very courteous and did a great job. The followup call the next day went well, and I anticipate we will use them regularly for our carpets. I hope to use them even sooner for furniture cleaning as well. Overall - outstanding cleaning job; informative, courteous and professional staff; and the work was very reasonably priced. Highly recommend.

Wonderful. I barely knew Seth was here. He did his job and was gone before I knew it.

They gave me an estimate. The man said that he could do a room for free, which would beat the Angie's List coupon in price. They were very good about that. They were here promptly and called 15 minutes before they arrived. He was here for less than an hour, which was a reasonable amount of time to get everything done.

I selected Like New Again Carpet Cleaning because of the positive reports here on Angie's List and I was not disappointed. Everything could not have gone better. I moved as much furniture as I could to clear the way the night before. Lisa arrived on time and did a complete inspection of the project. She gave me a price quote right away and we proceeded. She was very accommodating as moved the few remaining pieces of furniture during the cleaning. The "green" enzyme cleaner they used was great and did not leave my house smelling like a Monsanto factory. I am grateful for that. It was a thorough and complete job. She was able to get out some dirt marks I thought were impossible. It was a very pleasant and fun experience. I am very happy with the work and will definitely call again. Other than the 8 years of wear my carpets do indeed look "Like New".

Professional, took the extra time to do the job right! Best carpet cleaning company I have ever used. I have my carpets cleaned twice a year religously. My search for a cleaning company is over!!!

I called Frank at Like New Carpet & Upholstery Cleaning as a result of a search on Angie's List. Dave was on the phone busy with another customer and asked to call back. He quickly called back and then took time to discuss my particular carpet situation in detail. He was very friendly and knowledgeable. I had the feeling that he was not trying to oversell but rather stick to only what was necessary to get the job done properly. I was a bit skeptical when Frank was convinced I could get the heavily soiled carpet cleaned fairly well, especailly since the carpet was still only three years old. My kids have really made a big mess in the dining area. On the day of the service, Seth, the technician showed up on time. He was very friendly and personable. I explained what Frank and I had discussed during the "pre-bid" and showed the rooms. Seth was very helpful explaining to me how the carpet cleaning systems worked and was also very courteous. The whole process took about two hours. Believe it or not, the carpet stains are just about all gone. There are only a few minor grease stains and a stain from permanent constuction type of chalk that could not quite go away, but that is very insignificant compared to what it looked like before. Great job. Frank was right on. Seth was very nice and professional.

Mike was on time for the appointment. He walked me through the house, explained the treatments of spots, what carpet spots would not change (I have some bleach spots, and I knew they would not change, but appreciated his pointing this out). Mike even hand scrubbed the stairs, cleaning up the dog tracks coming up the stairs. Upon completion, the carpet looks very good. The carpet is also soft, which the ad said it would be after the cleaning, to make it like new. I did think the stairs took a long time to dry compared to the rest of the house.

I was called away urgently and had to call at 7:00am to push back their original arrival time. They were very flexible and were able to come later in the morning. They did an excellent job and were very professional.

I was very pleased with the results. The carpets were old and stained, and the results were so much better than I had hoped for. The pet odors are gone and the carpets look fresh & clean. Kim & Dan were very professional and hard working. I will call this company again.

The experience was very good. They were very responsive when I called. They were prompt and did a good job. I got what I paid for.

We used to have three elderly cats and I was especially concerned about removing the pet odors--now everything smells nice and fresh! I had forgotton while they were at the house to have them fill out a form for my carpet warranty--I just mailed it to Frank and he happily completed the form and mailed it right back within a week. I was very impressed with everyone involved!

Serviceman Sean arrived on time. With a stain on the front of his shirt. Maybe that should have told me something? I walked through with him so all our communications were clear about what was to be done. He got right to work and never stopped. When he was finished, he left booties so I could walk on the carpet (I chose to wait until it was dry), and a bottle of spot cleaner. The whole south wall of my house is windows, so when it was bright daylight the next day, I checked the carpet. I found a saucer-size spot in the great room that, truthfully, I hadn't noticed before (it was usually under a throw rug), so I hadn't shown it to the technician; lots of tiny spots in the dimly lit lower level guest room, probably easier to see now that the carpet was clean. I figured those two were par for the course, even though it seemed like any wet process should have cleaned that light-colored, saucer-sized one. The area in front of the door going outside, however, had been badly spotted (Frank and I had discussed this in detail) and was not nearly clean enough. Frank called the next day, as I knew he would from reading other reports on this company. When he asked about the job, I said it was less than perfect. He sounded very concerned, asked lots of questions, and said he'd have a guy out the next day. Danny arrived on time. I showed him the areas, and he got right to work, by hand this time. He got everything out of the first two areas. Regarding the area in front of the door, Frank had explained to me how moisture can wick the color from the jute backing up to the top of the carpet. That area does get damp about once a year when we have a driving rain, and I accepted that explanation without grudge. Danny got so much of it out, I was very pleased. Not so pleased that getting it involved taking some paint off the bottom of my door. I can touch that up, but still. Couldn't he see what he was doing? And if Danny could get the stains out, why couldn't the first guy?

They were awesome. They were very professional and had a good price. The cleaned up better than I expected.

They showed up exactly on time, maybe even a few minutes early. I showed them the areas to clean they treated spots and started cleaning. They were careful to cover my wood entry floor. They worked efficiently and did a wonderful job. The results are nothing short of incredible. There were many pet stains in one room and some dark stains in my son's room and all of those stains are gone. I had hoped they could make the carpet look better but never dreamed it could look this great again. There is one high traffic area that is hugely improved but still a little darker than the rest, but just faintly darker. I'm completely thrilled with the results. The estimate given over the phone was slightly less than I paid. There was an additional charge for treating the pet stains. I was asked if I wanted to add on that stain treatment. I wanted the best possible results so it was worth the extra money to do the job right. I also decided to have them clean the stairs once they arrived. The cost of the cleaning was totaled up and written out before the work began.

The workers were very good. They were very prompt and eventhough they were running a little late they were sure to contact me to let me know. They did a good job, very attentive to what needed to be completed.

I thought they did a great job. They were easy to use, on time, and punctual. The carpet was clean when I returned; almost all of the stains were removed.

Mike came on time and worked for almost two hours. He was thorough and hard working. I was told beforehand that they don't move furniture; however, the work done looks great, including visible areas under a secretary and three hutches. We haven't had our carpets cleaned for some time, so I can't compare cost. I did not ask for and did not receive an estimate. The carpets do look like new so I certainly will call them again when we decided to clean the carpets on our second floor.

Showed up on time, measured rooms and provided estimate of the work to be done. Mike was courteous, professional, and cleaned the runner & mats for no additional charge. Our Berber carpet is ten years old, and hides the dirt well, but the heavy traffic areas were worn and dingy-looking. The worst spot in the hallway looks MUCH better, and the rest of the house looks great!

Everything was just perfect. I got a prompt return call to my Sunday voicemail message (returned early Monday morning), with an appointment scheduled for that week. This company is very responsive, professional and courteous. I didn't think the carpet could every end up looking like new again, but it did! Amazing. And, there is no longer ANY pet odor. I couldn't be more pleased and highly recommend Like New Again.

I received excellent service. Seth showed up exactly on time, and after measurement of the areas to be cleaned, gave me a written estimate. He was professional, polite and did a good job. It took approximately three and one-half hours to complete the job.

I had indicated in an email and a followup phone message that I needed work to be done quickly. I did not receive a timely call back, so I engaged another company for carpet cleaning. The work had already been done for a week before I got the call back from Like New Again.

Like New Again does a great job cleaning carpets for a good price. They moved my furniture, then moved it back and put the couch on foam blocks since the carpet was still wet. They did tell me that it would be completely dry in 24 hours and I think it was still damp at that point, but I didn't mind since they did such a great job. The spot cleaner that they use is so great that I have bought several bottles from them. It works better than anything you can buy in stores.