Jerry Kelly Heating & Air Conditioning

We started up at $551 but he knocked off $300. That's my complaint. So, I'm really happy. He did a good job. Professionalism was very fine. I've used him two or three times.

They did a great job. They cleaned the coils on the outside and made sure everything was working great. They've done a wonderful job from the beginning. They're always professional, and I'm so happy with their work. Jerry is unique because he has his own brand, and there's a 10 year warranty on the parts and the unit.

In August 2014 our AC went out - Jerry Kelly came out very promply on a Saturday, and performed services and added freon, totalling a little over $800. We signed up for the annual service club, and in December of 2014 they came back out to do start up service on our furnace. I was told there was a hole in our heat exchanger, but it was small and they weren't detecting any gas, so we didn't have to replace right now, but probably would within the next year. I was told to watch my carbon dioxide levels. In spring of 2015 they came back out to do "startup" services on our AC, and we were told that we must have a leak somewhere because we needed significant freon again. They added the freon, and suggested we needed a new unit. We paid nearly $500 for freon this time. They came out and quoted us for a new AC and Furnace, since "we have a hole in our heat exchanger". Since the AC and furnace were only 7 years old - we got another bid. The sales person from the other company suggested that we should have someone else take a look at the units before we just buy new ones, since our system wasn't that old. I had a 3rd company come out and look at the units. He couldn't find a hole in the heat exchanger, and told me that if there was one, he was legally required to shut off the gas to my house. He also couldn't find anything but a minor leak in our AC system, nothing that would warrant a lot of freon. He asked how much freon had been put in over the last year. Interestingly...Jerry Kelly did not put how many pounds of freon on the invoice - just a dollar amount. Also...they did not put anywhere on the invoice that there was a hole in my heat exchanger. They just told me it was there. Guess they didn't want to leave a paper trail of their lies. If you actually need a new unit - their prices are great and they are one of only a few companies that will do service calls 7 days a week (handy when it's not working on a Saturday in August in St Louis)....but beware of claims you need a new system...and watch them when they put in freon, and ask for how much they put in.

We received a call about 30 minutes ahead of when our technician was expected to arrive. Jeff arrived as expected. Jeff was very nice told me what he need from me, and asked if I had any concerns. Jeff was at our home for approximately 2 hours check our furnaces and performing the assessment. We reviewed the results and opted to let Jeff replace the blower starter on the second furnace, another technician with Jerry Kelly had replaced the starter on the other furnace over the summer. Jeff was very professional but definitely had a sense of humor. We thoroughly enjoyed having Jeff in our home to make us aware of any potential issues with our furnace. The pricing listed includes the annual maintenance price for two furnaces and the installation of the new starter.

We get maintenance from Jerry Kelly twice a year for furnace/air conditioner. Their techs are always professional and knowledgeable. I'm in a maintenance club where I pay monthly, so I don't pay when they do the maintenance calls. However, every time they find something that will cost $200-300 to fix. Recently, they just wanted to clean a part in the furnace, and they wanted $249 to do it! Way too many "extra" things thrown in each time. I can't afford those prices.

So after the tune up, I came home that night and the house was 80 degrees and the A/C was not running. They immediately sent another technician out who walked to the side of the house and them came back to tell me that 1) All he did was set down his equipment next to the unit and it came on. I thought great .. but no, he thought he better check it. About 10 minutes later he comes back and tells me that the electrical outlet that the unit is plugged into is bad and that's why my A/C quit working. He told me that he could not UNPLUG the unit because it was stuck in the outlet. I couldn't verify this because it was behind the unit and a bunch of bushes - but made sense to me. He quotes a cost of $600 to replace the outlet. WELL .. I happened to have an electrician coming to my house the next day to work on some other issues at the house and I had him check the outlet. He walked right up to it, unplugged the A/C unit and told me there was nothing wrong with that outlet. He also said that as an electrician the cost would be at the MAX only $250 to replace the outlet and more than likely less than that. Needless to say I did NOT replace the outlet and my A/C has been working fine ever since. Felt like a SCAM to me. Buyer Beware!!

Excellent! We have a maintenance plan and the technician is always very thorough and professional. Can't imagine allowing anyone else to service our system.

We came home from an out of town trip to find our A/C barely blowing out cold air. Desperate to get it fixed, I called the first company I found on Google in Maryland Heights. When I called, I spoke to Allison and explained the problem. We had just bought the house 10 months ago and really had no clue about what might be wrong with it. Allison explained that since the A/C was only a few years old, the parts were probably still under warranty and that I should check the unit itself for the company name and warranty information. Sure enough, there it was. She explained that they would be more than happy to come out but that it would void our warranty with the other company and probably cost us more money. Allison advised that I contact that company and if they were unable to assist to call her back and they would get us taken care of. Luckily, the other company was able to come out within an hour and fix the A/C. It's not every day that you find a company that has enough integrity to steer a potential customer in a direction that ultimately loses the company money. Allison was kind and professional. I even had a follow up call from Jason today in which he wanted to make sure that our issue had been resolved. This kind of customer service is so rare that when it happens, it leaves a huge impression. I will absolutely use Jerry Kelly for any future heating or air conditioner needs I might have and will recommend them to anyone. Thank you all so much!

Very punctual, very friendly and knowledgable.

PROCEED WITH CAUTION.........The technician told me that our blower motor in my furnace was out and that the cost to fix the issue would be between $1500-$2000. He said he would never sink this kind of money into a system that is 13 years old. He also told me that our air conditioning unit coils outside were burnt and unrepairable. Then he explained that he could replace the entire system with a "budget" system for around $7700, or a "middle of the road" system for a little over $11,000. Naturally, I got a second opinion and another service provider before spending this kind of money and I was happy and disappointed at the same time to discover that the other provider was able to fix the furnace problem for a mere $350 and that the coils on the a/c needed to simply be cleaned. The system is now working fine. Seems that the technician was less than honest with me about what I actually needed, which is greatly unappreciated. An obvious attempt to dupe me out of thousands of dollars. I'll never call this company for service again. Get a second opinion.

It went well. And by well I mean they got the AC back up and running. Jeff was AMAZINGLY professional and explained everything in a very no-nonsense consultative manner. While we were not happy with the news (we have a 21 year old system on old freon) he did his best to lessen the potentially costly blow. We are going to have them come out for a new HVAC system consultation in one week. Great experience.

We received a call to notify us the service technician would be arriving, he was thorough and courteous. He went over everything he checked, all was good. Very satisfied since furnace and a/c installed.

All went great, and they even did our Ameren tune up.

It went very well. They kept the place clean, especially as it was raining off and on throughout the day. They hauled all the old equipment away, and the two tech's were very professional. They went over all the information related to the new equipment. They did a great job. They even came back the following day to relocate the wireless transmitter to a new locations.

The appointment went great?Tech arrived on time, discussed what he would be doing and went to work

We received an appointment window of 11 - 3 and got a call from the company around noon that the technician was in route. I'm not sure how long it was but it took awhile for the technician to arrive but it was at least 45 minutes. The technician spent 15 to 20 minutes downstairs with the furnace. When he came upstairs he told me that the blower motor was bad and that the blower wheel was stuck on and would not likely come off so that would need to be replaced as well. He said that he couldn't even get it to heat up so he really thought we should just replace it. I asked what the cost of the repair would be and he said it would be about $1200. I then asked him what the cost of a new furnace would be and he said well about $11,000 to $15,000 to which I about had a stroke! He said that would be for a new furnace and a/c but the furnace alone would be between $5000 and $7000. I told him I felt like that was too high and I wanted to get some additional bids. When my husband came home he was furious! Prior to the Jerry Kelly technician "diagnosing" the issue the furnace would actually run you just had to watch it and make sure the blower motor kicked on; after he cut wires and removed screws it wouldn't run at all. My husband called Jerry Kelly and they sent the technician back out. He first tried to make excuses about what he had done but my husband was very clear that regardless of what he needed to do to complete a "diagnosis" he should have left the equipment in at least a good of condition as it was when he arrived. The technician put everything back in working order and installed a new starter capacitor however NOTHING was done beyond that to show any apology for what they did. In the end we both feel like 1.) the technician was intending to take advantage of the "wife" of the house! 2.) we do not believe that Jerry Kelly really cares about customer service! and 3.) based on the quotes we have received from other companies Jerry Kelly is one of the highest priced HVAC companies in the area. Its hard enough to pay a high price for quality but to pay a high price for poor customer service and poor quality is just plan dumb, and since I am not a dumb person I will be taking my HVAC business elsewhere! I also would never recommend them to any friends or family!

Called Pat at Jerry Kelly on Saturday and she scheduled Sunday appointment - she was very polite and gave us initial quote. Technician, Ronan, arrived on time and was very polite and courteous. Replaced thermostat and then did a thorough inspection and servicing of furnace. Inspection revealed major repairs needed on furnace. In that furnace and air conditioner were over 12 years old gave us an awesome price for new energy efficient furnace and air conditioner. Installation scheduled and done next day. The courtesy and professionalism of this organization is superior to most companies we have dealt with We highly recommend them.

Service technician was prompt, courteous and professional.

Took ample time, did not hurry, examined all parts of the heating system.

did not ask me about location of eshaust flue, which is a 4" PVC pipe sticking out of the middle of my house (and siding) facing my backyard, which looks terrible. If I had been asked, I would have had it placed along the side of the house, where it would not been seen. Also the PVC pipe is open to birds, insects, bees to nest in...no covering over opening at all. Contacted Kelly with my concerns, they came back and fixed problems.....totally satisfied !!

I have nothing but good things to say about the folks at Jerry Kelly Heating and Cooling. Every part of the process was performed as expected. They replaced both of our furnaces, air conditioning units, humidifiers, thermostats (smart & remote control), coils, and some of the ducts. They made it simple for us to get a building permit and inspection. They told me it would take two days and it did. They covered the floors and their shoes before coming in. They cleaned up after they finished. They charged exactly the amount they said. The equipment and work seem excellent, and we got a 10-year parts and labor warranty. I met three of their servicemen during installation and two others during their follow-up inspection. All five of these gentlemen we easy to talk to, enjoyed what they were doing, and were genuinely interested in our satisfaction. They are coming back in the spring, at no extra cost, to make sure the air conditioners are fully functional. The lady answering their phones was also friendly and helpful. The company has sent us a couple thank-you notes, which we appreciate. I would not hesitate referring them to our friends and neighbors.

Cable company cut a wire leading to the furnace. All we knew was that our furnace wasn't working. Jerry kelly came out on Friday night, found the cut wire and fixed it.

Ben S. called to say he was on his way, arrived at the scheduled time. Put on his booties to protect the floors. Immediatley started to work. Very personable and clean and neat. Performed the required service and informed me of the results. Everything checked out "ok". Have been using Jerry Kelly for many years, they installed my furnace and air conditioner system. Will continue to use them in the future.

The individual who came was very professional and kind. If I did not understand something, we was more then willing to explain it. He would work with me until I understood. The system is just over a year old so there was nothing wrong with it. He just cleaned everything out and made sure it was working.

We have been using them for the past year. It's been very good. They have good customer-service. They are very acceptable. They have 24/7 service so if anything goes wrong, you can definitely contact them and they have somebody usually on call. Their people are fantastic. Jim is usually who we get as a technician. He has been wonderful. He is very accommodating and very understanding. He is also reasonable and very aware on things that you need and gives us a little more of a time frame.