Jerry Kelly Heating & Air Conditioning

He came out and said I had a hole in the system in the basement in the air handler. There is something on the contract that says even though they found a problem here, there is possibly some other problems. They cover themselves this way. Originally he quoted me $2000. Then the salesman wanted $4000 for air handler. I had someone else quote me about $1200. I would never have him again. They try to up-sell me on things I don't need.

Mike was very polite and went over everthing and explained what he was doing. The receptionist was very polite and Mike was right on time. Already bought the Big Deal heating tune up for this winter.

I LOVE this company! Their service is EXCEPTIONAL! My ac unit quit cooling my house over the weekend. I called on Monday afternoon at 2:30 pm for a service call. There was a technician at my door by 3:45 pm! The technician was polite, knowledgeable, and very professional. I was very impressed with the respect he showed for my house (wearing booties when in the house - and holding a rag under the drill to be sure that nothing hit the floor when he installed the new thermostat). You could tell that it was a priority for him to provide the highest quality service (he took the entire outside unit apart so he could clean every part!). He made me aware of their different levels of service agreements - but did not make me feel pressured to purchase a plan. I am sitting here today - the hottest day in June since 1954 (108 degrees!) - and the temperature in my house is 73 degrees! I think that was the best $162 I have ever spent!!! Thank you Jerry Kelly!!! FYI.....this is not my only experience with Jerry Kelly. On July 4th of 2007, my ac unit quit working. I placed a service call to another company. They charged me their "holiday service charge" and told me that my ac unit could not be fixed and provided me a quote for a new unit. I decided to price shop before making a final decision. I called Jerry Kelly the same day. When I told them my sad tale, they sent a technician out that same day. They waived the service call fee since I had already paid for a call with the other company. They were able to get my unit up and running! In fact, that ac unit lasted all that summer! My unit was still working when the heat arrived the beginning of the summer of 2008. I called Jerry Kelly and had them replace the unit to avoid any down time during the hottest days of the summer. The cost of the new unit was less than the quote of the first company! This company really cares about its customers!

The whole transaction went smoothly.

Technician was professional and informative. Prices on parts are a bit much after doing some research on parts replaced. I paid the price due to time to go out and get parts. I have a service contract with them for spring and fall a/c, furnace tune up. Will so how fall service goes. Professionalism is there although prices are steep.

My old builder grade A/C unit has been on it's last legs for a while. I called Jerry Kelly and asked them if they could come out and check it because the upstairs had been so hot lately. They came out that afternoon and I met with the tech. He told me it was in bad shape(I already knew that but was still hoping for the best). He said they could fix it for $1100 dollars but that would just be a temporary fix. He went over some options with me and in the end I decided that we just needed to replace it and our old furnance, as they gave us a great deal. The crew came out the next day and were very polite and profressional. It took them about 8 hours to replace everything and for the first time ever my house actually feel cool! I was very impressed with their work. I will use them from now on.

The cleaning and inspection was done timely and professionally. They found a problem with one of the air conditioners and recommended replacement rather than repair, due to the age of the unit. I agreed completely. The problem was the cost of the replacement unit. They wanted $5,669.00 for a 2 1/2 ton unit with a 13 SEER rating. I thought this was very high so I priced the same size unit with two other reputable HVAC companies( Hoff & Ehrlich's) and they both gave me quotes of approximately $3,000. I was floored at the cost difference. Based on their quote I would never use Jerry Kelly again. I really feel like they were trying to screw me over. I mean really $2,669.00 difference in price, that is nearly double what the other companies bid.

I’ve been using them for years. They provide great service. It is a great company. Their professionalism is excellent.

The whole experience was terrible. The first guy that came out was able to restart our water heater. Said that the igniter was going out. Said wait and see if it continues to go out and it would need to be replaced. This gentleman was very nice and very helpful. Second guy came out because the pilot would not stay lit. Said that he checked the igniter and it was bad. Recommended total replacement. FIne and dandy we had that completed. We had an issue with the shower heads not functioning. Instead of saying that there could be debris in the head. Take it off and clean it. This gentleman started to go to my mom's bed room to fix it himself. I said no wait for my mom. Then he just went off. No provocation from me or my mom.

It was a Big Deal that I purchased. They did a good job. They arrived promptly and I got the appointment pretty promptly. He was very good about pointing out different things about the furnace and showing me what he was checking and what he was looking for. I had just moved here and I knew the furnace was old so I thought I should have it checked and it was in pretty good shape. They are a pretty big name in the St. Louis area and I would use them again.

my furnace went out the night before, I did try making an appointment online through their website but it kept timing out by the time i finished filling in all the info. so i called them in the morning, they showed up exactly on time, took them about 15 min to do the inspection and let me know what my options and costs would be, I opted to have the entire system replaced, furnace and AC Unit. The gentleman who did the initial call set up everything to have the system replaced including financing. He said a different crew would show up two hours later ( they did - actually earlier) the covered everything ( carpets, wore shoe covers) took them about 5 hours. cleaned everything up afterwords and explained the system to me, excellent job. only issue is the appointment link on the website

All along Mike was polite, curteous, and very acomodating. Jerry Kelly had a form I could fill out to tell them about my scheduling experience and the service I was receiving while the workman was in my home and then seal the envelope. After Mike left I received a call from Jerry Kelly company and they asked about my service experience. Clearly they were concerned about my experience. Mike was extremely polite and understanding of me getting my kids off to school. He wore shoe protectors, and was not patronizing at all (unlike another company I've dealt with!) I deffinately call them in the future.

went well, did the whole job in one day with two people

I think they were an outstanding company. They were honest with their price. They did an outstanding job of the furnace and air conditioning. They did an outstanding job in putting the unit in and in the approximated time they said they would put it. I just think they were a pretty good company.

It went very, very well. They were prompt, they did what they said they would do and when they said it would be done. They worked very well in that respect. I would use them again.

We called on a Sunday afternoon on my brother's recommendation. Our fan did not seem to be kicking on to distribute heat through the house. Our system was very old, so we knew we were probably in for a replacement scenario. Even though we called on a Sunday afternoon, they sent someone out in less than an hour. The technician looked at system and said the fan motor was burned out and would need a replacement (about $600) but that he would not recommend it as our system was so old, and could have cracks which would require it to be condemned, which he wouldn't know until the fan was replaced. We decided to look at the options of new systems. He was very forthright, not at all a hard sell. He told us there were likely cheaper systems, but once we heard about the 12 year parts and labor warranty, we felt that any price differential would be offset. We chose a 95% efficient furnace with humidifier, and new A/C unit to be installed at the same time. They came out THE NEXT MORNING! The guys were extremely efficient and courteous. No foul language. They were done before 2:30pm. Everything was left cleaner than when they got there. When they took me outside to show me the exterior vent and A/C unit, the technician stopped twice to pick up a piece of trash that was on my lawn (not his mess, mind you!). I was really impressed. Quite rare for a younger guy to have that much awareness and conscientiousness. I am noticing a much more comfortable heat, which I think must be the humidifier addition. I really like the nice programmable thermostat, and the included carbon monoxide and water detectors that they left. It's peace of mind w/ children in the house. I think we'll all sleep better and more comfortably tonight. I would wholeheartedly recommend this company, and we will be using them for the systems maintenance in the future.

They are very cordial and always show up on time. Clean up well after themselves. They always explain everything.

They are great! Their technicians are very honest, and they never use any high pressured sales tactics because they don’t work on commission. All of their employees are very knowledgeable and polite. We’ve been very, very pleased with their service.

We have a service agreement with them. It is a PSA Agreement that covers two times for them to come out. It covers the maintenance and all the parts and labor. They are the best in St. Charles County. They are great customer service wise. They are probably the highest trained heating and cooling guys in the area. Their rates are a little higher than most of the companies in the area. I used them for my old air conditioning unit and they were always great to come out and repair it any time. They just expanded their service hours. I think they are now 7-7. They are really good and they will be out the same day. We will definitely continue to use them.

New AC and Furnace installed........

I called the company on Thursday late hours and get schedule on friday at 12PM. Serviceman ( Mike ) reached on time and checked the whole system and within 15 minutes he figured it out that outdoor unit capacitor is bad and that's why my A/C is not working also indoor blower capacitor is week and needs to be replaced. I received excellent service and valuable tips to improve A/C performance, now my A/C is working fine and air flow is better then before. He is highly professional person. He worked outside in 105 degrees heat at that day, and also serviced outside unit.

I called Jerry Kelly over the weekend after recently having my AC "fixed" by another local company a week earlier. After looking at my system, they explained the problem and showed me what should have been done. The tech waived the service call and diagnostic (on a weekend emergency call! and was not linked to buying a new system or some other agreement) and suggested what I do next. I had read on Angie's list about the "high pressure" sales tactics and I whole-heartedly disagree. He said that I should wait to make a decision on what I want and after giving me some info and ballpark prices, actually discouraged me from buying a heat pump (I like new stuff) as it really wouldn't help me in the long run given my house size. I worried all night as I figured I would just have to pay whatever they told me as I have no idea about these types of things (and it is hot outside) and I am so glad that honest people are still in business. Given my system is toast, I am still a bit warm, but at least I still have my cold cash (unlike last week).

It was wonderful. They are a great company I would highly recommend them.

As far as i could tell the technician who was very professional did an adequate job of cleaning and servicing the system. He added some freon and tighten nuts in an area where there may have been a leak. However i noticed that he spent an inordinate amount of time trying to sell me on the preventive maintenance plan and also tried to sell me a surge protector for the AC compressor. He replaced an anti bacterial pad, an item i have never seen used in a hvac system before. While i am sure it is legit and may serve a purpose it struck me as a way to make money. A few hours after the tech left the house it started to get a bit warm. After some investigation i discovered that he forgot to turn the system swith back on. The system i have was installed by Jerry Kelly and i really think it was one of the most professional installation i have ever seen. They do a great job and they are very professional and hire well trained techs. Perhaps it is the poor economy but they now seem to be moving toward upselling. That makes me suspicious of any service they may tell me i might need.

They were excellent. They finished the Sunday before Christmas. They came with a crew of about eight. One was in charge of one furnace and the other was in charge of the other furnace. They came in when they said they would. It was early morning on a cold day. They were efficient and very fast. They had both of those furnaces installed by about 6 pm. They gave us a good price and they gave us some money off because we agreed to have it done on a Sunday. They are open seven days a week and they didn't have a job that Sunday so they had these two crews that weren't doing anything. We chose to have it done on Sunday and it didn't bother us. They were very responsive and they maintain our furnaces every year.