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Stanley Steemer

Carpet Cleaning, Air Duct Cleaning, Ceramic Tile,

About us

Stanley Steemer has been providing cleaning and restoration services for both residential and business customers for more than 60 years. They offer multiple services, including carpet cleaning, tile and grout cleaning, hardwood floor cleaning, upholstery cleaning, air duct cleaning and water damage restoration services. For more information, visit www.stanleysteemer.com. Additional phones- (314) 423-0298, (314) 770-9999, (180) 078-3363. Additional Fax Number - (314) 432-7861.

Business highlights

77 years of trusted experience
Emergency Services Offered

Services we offer

Carpet, tile, grout, furniture and leather cleaning, area rugs, autos, boats, RVs, water damage restoration, air duct, hardwood floor refinishing, flooring sales & installation.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.4208 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
17%
3
7%
2
4%
1
7%


Rating CategoryRating out of 5
quality
4.3
value
4.2
professionalism
4.4
responsiveness
4.6
punctuality
4.7
Showing 176-200 of 208 reviews

KT E.
09/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Stanley Steemer
(Removed member name): Thank you for taking the time to provide the review with the 'A' rating. I am glad to see that you were pleased with our services. We look forward to helping you with future cleaning services. Thank you, Jacqueline Arnold Office Manager

Angie F.
09/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: The actual cleaning was done well, but there was an issue with scheduling it online. Nothing made clear a walk in closet wouldn't be cleaned unless charged extra and when I asked if the closets had been cleaned I was told yes. When I checked later, the small walk in had not been cleaned. The issue was resolved to my satisfaction, though.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Response from Stanley Steemer
Thank you for the time to provide a review. I am sorry to hear about the confusion in booking online. I can understand how sometimes booking online verses with a live person, can cause some confusion. Next time you book, please give us a call directly at 800-Steemer or direct at 314-770-9999. We are happy to ensure the process goes smoothly and all questions are answered. I am glad to hear we were able to come out and provide the free cleaning and get things straightened out for you. Thank you again for using Stanley Steemer.

TONYA/Michael S.
09/2015
5.0
carpet cleaners, ceramic tile
  + 0 more
unknown
Description of Work: Cleaned tile and used a color sealant

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Stanley Steemer
Thank you for taking the time to provide your review. I am glad to see that you are happy with the tile and grout cleaning as well as the color seal. Our clients love the look of their floors after we apply the color seal product. Remember to use only water based products on your tile flooring for cleaning and let us know if you have any questions. Thank you again for your business. We appreciate you. Thank you, Office Manager Jacqueline Arnold

Brenda G.
08/2015
3.0
carpet cleaners
  + -1 more
unknown
Description of Work: Special says up to so many sq feet, they called to schudule service, I paid 89.00 the lady said I had to pick another room to be done, they would not come for less than $100.00, when I told her that's not what ad said she put me on hold came back and said ok, I told her area was living room dining room combination she said that counted as two rooms and they would only do one room for the price of $89.00, I told her the two rooms together did not come to the sq ft I paid for she said that it was for one room only, I reread the special I can not find where it says for one room. I feel I would be unhappy now no matter what.
Rating CategoryRating out of 5

Response from Stanley Steemer
( members name removed) - I apologize for the misunderstanding of our ad. The ad stated that the $89 was for "one area" and we had a disclaimer that we counted one area as a room up to 300 square feet. I can see how that may be confusing. I have since changed our wording to read "one room" instead of "one area". Thank you for pointing that out. We always charge by room. Our normal price is $99 per room, which is anything up to 300 square feet and if a room is a combined room or L shaped, it counts as two rooms. That is also on our disclaimer statement on our ad. I spoke with you through this process of course and talked with our Angie's List rep to ensure you would be refunded. I saw the email come across that stated you were refunded your full amount. Again, we apologize for the confusion and hope you consider using us in the future. Thank you, Jacqueline Arnold

Michael C.
07/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I was a little surprised with the price. They did 6 room, one hall way, one set of stairs, and two pieces of furniture in about 1 hour. We had all most everything moved out for them to do their part of cleaning and moved a few pieces of furniture back into place. Other than the price we liked their work but was surprised with the price.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Shelley M.
07/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Stanley Steemer
Thank you for taking the time to provide the review. We appreciate your business and look forward to hearing from you the next time you need cleaning or restoration services. Remember to refer your friends for $10 off your next cleaning per each new customer you refer to us. Thank you, Jacqueline Arnold Office Manager

George B.
07/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Steam cleaned three rooms and used carpet refresher. Did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Stanley Steemer
[Removed member name] - Thank you for taking the time to provide a review. Im glad to hear your experience was great. Refer your friends and neighbors. For each referral, we will note your account and provide a $10 credit towards your next cleaning! Thank you again for choosing Stanley Steemer. Best, Jacqueline Arnold

Victoria J.
06/2015
5.0
carpet cleaners, upholstery cleaning
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,000

Response from Stanley Steemer
[Member name] - Thank you for the review! We really appreciate your business and the time you took to provide a review today. We look forward to working with you in the future for any cleaning or restoration needs. Thank you, Jacqueline Arnold Office Manager 314-770-9999

Michelle O.
06/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Stanley Steemer
(removed member name) - Thank you for taking the time to provide a review for our services. I am happy to see that you were pleased with the services we provided. We look forward to continuing to provide excellent service to you in the future. Best, Jacqueline Arnold

Judy D.
05/2015
3.0
air duct cleaning
  + -1 more
.
Description of Work: The technicians who came to clean the ducts were professional, respectful, on time, and did a good job. Unfortunately, trying to schedule the services required several calls, and in each call, the individual on the phone was puzzled and confused about what an "Angie's List coupon" was, and how it worked. I was asked several times to pay a second time for the service, even though I explained to them that the service was paid through Angie's List. They were respectful on the phone, but it seems to me that Stanley Steamer should train their phone people about how to handle an Angie's List special sale.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
5.0
punctuality
5.0

$199

Response from Stanley Steemer
[Removed Member Name] - Thank you so much for the feedback. I will be sure to go over this with the customer service advisors. I am glad to hear that the cleaning service went well and the crew was professional. We really appreciate feedback like this so we can learn and grow as a company to better serve our clients. Thank you again and we sure hope you continue to use Stanley Steemer in the future. Best, Jacqueline Arnold Office Manager

Patsy B.
05/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Basement. Good on old carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Stanley Steemer
Thank you for your A rating. We appreciate your business and look forward to helping you in the future with any cleaning needs. Best, Jacqueline Arnold Office Manager

Shelley S.
04/2015
4.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned carpets but stains reappeared after a few weeks

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$135

Response from Stanley Steemer
[removed member name]- What has happened is what is referred to as 'wicking'. Wicking occurs when the substance that was spilled on the carpet has soaked through, into the backing of the carpet (and sometimes even the underpad). When you clean the stain, you are cleaning the surface of the carpet. But then the spill that is trapped in the backing and/or underpad can be reabsorbed by the carpet, and make its way up the fiber strands, back to the surface - like travelling up the wick of a candle (hence the name). We do sell a spot remover in a bottle. A suggestion I could make is to purchase the spotter and use this to treat the spot or any other spots that have re-appeared. You could treat the spots, per the directions on the bottle, and then apply a dry towel to the area with heavy blocks (or books or something) for several hours to soak up as much of the stain as possible. This way you can keep re-treating the area as desired. It may be possible the spill/stain has soaked into the padding however and it may require you to pull up the carpeting to clean the padding or even remove the padding, depending upon the severity of the spill that caused the stain. I hope this information is helpful. Let us know if we can be of any additional service. Thank you, Jacqueline Arnold Office Manager 314-770-9999

Michael M.
04/2015
5.0
carpet cleaners
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Stanley Steemer
(member name removed) - Thank you for taking the time to provide this review. We greatly appreciate the A rating and take great pride in knowing you are truly satisfied with our services provided. We look forward to working with you in the future. Have a wonderful weekend. Thank you, Jacqueline Arnold Office Manager 314-770-9999

William S.
04/2015
5.0
air duct cleaning, carpet cleaners
  + 0 more
unknown
Description of Work: They cleaned the furnace ducts in my home. Everything went as expected and in less time than I thought it would take.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Stanley Steemer
Thank you for inviting us into your home and for your excellent review. We appreciate the feedback and look forward to working with you in the future for any cleaning or restoration needs you may have.

Rebecca F.
03/2015
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Moved furniture, pretreated, steam cleaned, offered post clean Teflon coating, free bottle spot cleaner. Professional, friendly, emailed ID prior to arrival. We were very pleased.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Response from Stanley Steemer
(removed member's name) - Thank you for inviting us into your home. We are grateful for your time to provide this review. We look forward to the opportunity to continue providing excellent service for you in the future for your cleaning and restoration needs. Best, Jacqueline Arnold Office Manager - Stanley Steemer, St Louis 314-770-9999

Norman H.
01/2015
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Response from Stanley Steemer
Thank you for the A rating. We appreciate your business! Please visit our Angie's List Big Deals for your next cleaning.

John C.
08/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: Cleaned all my carpet in every room. The carpet was nasty and they made it look new again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$175

Response from Stanley Steemer
Thank you for your comments [member name removed]. We're thrilled your carpets turned out great and your experience was a positive one. We look forward to seeing you again.

Lori K.
05/2014
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: They cleaned 3 rooms and a hallway. Carpets hadn't been cleaned in a decade. There was a spot that didn't get cleaned, but I called and they returned the next day. And took care of it. We weren't expecting miracles, but the carpet looked like it could go another 10 years. Very nice, highly professional, gave great advice on a issue dealing with pet urine. Would definitely give them a call again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

Donna C.
03/2014
5.0
air duct cleaning
  + -1 more
Very please!
Description of Work: They cleaned my ducts and explained the step by step procedure.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Mike K.
02/2014
3.0
carpet cleaners, window cleaning
  + 0 more
no work done
Description of Work: nothing
Rating CategoryRating out of 5
Yes, I recommend this pro

Jayne S.
01/2014
5.0
carpet cleaners
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Rosemary K.
11/2013
5.0
carpet cleaners
  + -1 more
Carpet cleaned. Great!!
Description of Work: I used STANLEY STEAMER .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Chris B.
10/2013
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: I was moving out of a temporary rental and had to get the carpets cleaned to satisfy a provision of the lease agreement. There were a couple small stains, but it was mostly a general cleaning. I was able to schedule on fairly short notice without any additional fees. The staff members came on time, they were professional, quick, and the carpets looked great.
Rating CategoryRating out of 5
Yes, I recommend this pro

Bernadine A.
08/2013
4.0
air duct cleaning
  + -1 more
Fine.
Description of Work: Cleaned furnace air ducts.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0

Yes, I recommend this pro
$250

Terri M.
03/2013
5.0
carpet cleaners
  + -1 more
Good
Description of Work: Carpets cleaned. Carpets were very dirty with pets stains. Cleaned one day and called and came back a couple days later to check and redo a few spots. Very pleased with service

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Contact information

2205 Forte Ct, Maryland Heights, MO 63043

www.stanleysteemer.com/locations-home/mo/mo-maryland-heights

Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Air Duct Cleaning,
Ceramic Tile,
Floor Cleaning and Waxing,
Upholstery Cleaning,
Hardwood Flooring Sales and Installation,
Flooring Sales and Installation,
Window Cleaning,
Dryer Vent Cleaning,
Gifts,
Oriental Rug Cleaning,
Leather & Vinyl Repair

FAQ

Stanley Steemer is currently rated 4.4 overall out of 5.

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Stanley Steemer accepts the following forms of payment: American Express,Check,MasterCard,Visa
No, Stanley Steemer does not offer free project estimates.
No, Stanley Steemer does not offer eco-friendly accreditations.
Yes, Stanley Steemer offers a 5% senior discount.
Yes, Stanley Steemer offers emergency services.
Yes, Stanley Steemer offers warranties.
Stanley Steemer offers the following services: Carpet, tile, grout, furniture and leather cleaning, area rugs, autos, boats, RVs, water damage restoration, air duct, hardwood floor refinishing, flooring sales & installation.

Contact information

2205 Forte Ct, Maryland Heights, MO 63043

www.stanleysteemer.com/locations-home/mo/mo-maryland-heights

Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:00 PM
Wednesday:
7:30 AM - 5:00 PM
Thursday:
7:30 AM - 5:00 PM
Friday:
7:30 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM