Response from Stanley Steemer
[removed member name]- What has happened is what is referred to as 'wicking'. Wicking occurs when the substance that was spilled on the carpet has soaked through, into the backing of the carpet (and sometimes even the underpad). When you clean the stain, you are cleaning the surface of the carpet. But then the spill that is trapped in the backing and/or underpad can be reabsorbed by the carpet, and make its way up the fiber strands, back to the surface - like travelling up the wick of a candle (hence the name). We do sell a spot remover in a bottle. A suggestion I could make is to purchase the spotter and use this to treat the spot or any other spots that have re-appeared. You could treat the spots, per the directions on the bottle, and then apply a dry towel to the area with heavy blocks (or books or something) for several hours to soak up as much of the stain as possible. This way you can keep re-treating the area as desired. It may be possible the spill/stain has soaked into the padding however and it may require you to pull up the carpeting to clean the padding or even remove the padding, depending upon the severity of the spill that caused the stain. I hope this information is helpful. Let us know if we can be of any additional service. Thank you, Jacqueline Arnold Office Manager 314-770-9999