
Climate Control Heating, Cooling and Plumbing
About us
Climate Control Heating, Cooling and Plumbing in Liberty, MO provides residential and commercial heating, air conditioning, plumbing and water heater installation, service, repair and sales. Our team has skilled professionals who have the knowledge and know how to complete air conditioning repair, as well as installing water heaters and air conditioning units. Check out our selection of products such as humidifier's and carbon monoxide detectors. Trane Dealer. 24 Hour Hotline.
Business highlights
Services we offer
Air & Duct Sealing, Ductless AC & Heating., Geothermal, HVAC, Indoor Air Quality, Insulation, boiler & furnace service & repair, commercial air vent systems. Home performance assessments. Water heater service, heat pumps
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
78% | ||
9% | ||
3% | ||
5% | ||
5% |
"We appreciate your kind words and confidence in our services. We rely on quality referrals and satisfied customers. If there is anything we can do to improve our services please let us know. Thanks again for choosing Climate Control Best Regards, David Dennis"
"Thank you for choosing Climate Control. We appreciate your business. We rely on satisfied customers and quality referrals. Please let us know if there is anything we can do to improve our services. Best Regards, David Dennis, President"
"Thanks for choosing Climate Control, we appreciate your business. Please let us know if there is anything we can do to improve our services. We rely on satisfied customers and quality referrals. Best Regards, David Dennis, President"
"[member name removed], As the owner of the company I do apologize for anything we did incorrectly. Unfortunately it was not me that you talked with. I will find out who it was and make sure that we do not have repeat performance. We do not make a living praying on single women. In fact if I find out that our technicians are doing that they are relieved from duty. We have been in business for 27 years and have continued to grow every year because we take care of our customers. We have over 2000 Comfort Club members and strive to improve every chance we can. I do apologize that our technician misdiagnosed the issue (unfortunately that does happen from time to time), I will check into the details on this and do what I can to rectify things on our end. I totally understand your loss of confidence in Climate Control and do apologize for the inconvenience of having to go through a Holiday Weekend without air when it could/should have been repaired on the first trip. Our company certainly does have a training opportunity and we will do what we can to improve. I appreciate your feedback. If you have any additional information you would like to share with me please contact me at 816-935-2639 Best Regards, David Dennis, President"
"Thanks for choosing Climate Control, we appreciate your business. We rely on quality referrals and satisfied customers. Best Regards, David Dennis, President."
"We appreciate your feedback and totally understand the "price" factor. We are doing everything we can do to keep our cost down for the customer and always welcome feedback. We know there are other options out there and we appreciate you choosing Climate Control, we rely on satisfied customers and quality referrals. Please let us know if there is anyway we can improve our services. Best regards, David Dennis, President"
"(Member name removed), Thanks for the feed back, Please accept my sincere apologies for not following up after the sale. This is one of my pet peeves and I am working with the entire team to improve the follow up process. My sales manager should be in touch with you very soon. Is there anything that I can do to help improve your experience? I welcome any suggestions to improve our customer service. We rely on satisfied customers and quality referrals. I look forward to your feedback. Regards, David Dennis, President"
"Thanks for choosing Climate Control, we understand there are lots of choices in companies and we strive for 100% customer satisfaction. If there is anything we can do for you please let us know. We rely on quality referrals and satisfied customers Regards, David Dennis, President"
"Thanks for choosing Climate Control. We rely on satisfied customers and quality referrals. If we can do any thing else please do not hesitate to call. Again thanks for choosing us, we know there are lots of companies out there and we want to continue to be our service provider. Regards, David Dennis, President"
"We appreciate your trust in Climate Control, if there is ever anything we can do to improve please let us know. We rely on satisfied customers and quality referrals. Regards, David Dennis, President"
"We appreciate your confidence in Climate Control, if there is anything we can do to help please let us know. We depend on quality referrals and satisfied customers to row our business. Thanks again,. David Dennis, President"
"We appreciate your business. Thank you for the positive report. If there is anything we can do for your friends or family please let us know. We rely on satisfied customers and quality referrals. Best Regards, David Dennis, President"
"Thank you for choosing Climate Control, we appreciate your business and look forward to many years of service. We rely on quality referrals and satisfied customers. Sincerely, David Dennis"
"[member name removed], Thanks for the great review, we appreciate your confidence in Climate Control and look forward to working with you moving forward. We rely on satisfied customers and quality referrals. Best Regards, David Dennis, President"
They also installed my Trane HVAC system a few years ago and they service it every six months.
"[member name removed], Thank you for your continued trust in Climate Control, We appreciate your business. We rely on quality referrals and satisfied customers. As always if you see any area where we can improve, please let us know. Best Regards, David Dennis"
I only have two minor complaints. First, after I signed the contract, installation was set for the next Monday. On Friday, I got a call that they had to push back installation until Wednesday due to a large commercial installation that they had to complete. Not a huge deal as I was able to rearrange my schedule to do this, but it was frustrating. That's why I gave a "B" for punctuality.
Second, even though I tried to tell everyone that would listen, they still have my name wrong on all the paperwork and in their records.!
"[member name removed], Thank you for the feedback. I apologize for any inconvenience and have asked my staff to get the names and information correct in our system. We do appreciate your business and confidence in our technicians. We will do our best to improve as we move forward. We rely on quality referrals and satisfied customers. Thanks again. Sincerely, David Dennis President"
"Thank you for the kind words, we appreciate your business and look forward to serving you and your family. We rely on satisfied customers and quality referrals. Thanks again, David Dennis, President"
"[removed member name], Thank you for the kind words, we appreciate your continued business. We understand you have choices and our goal is to make Climate Control the only choice for HVAC and weatherization needs. We rely on quality referrals and satisfied customers. David Dennis, President"
Comfort Specialist/Salesman Scott arrived right on time for the scheduled system evaluation/estimate. He did a thorough inspection of the existing system to determine possible reasons for failure. He then calculated the correct system capacity needed by using the houses square footage and number of windows. He also looked into the attic to see if there were problem areas that needed to be addressed for optimum system performance. He then was able to sit down at his computer and provide me with an estimate on the spot before leaving. Later when I had questions and was considering a bid at a lower price point, he arranged to come back out to the house to explain in more detail what they had planned for our installation and why it would be beneficial to our home. Once I accepted the bid, Scott was able to schedule an install crew for the day I desired.
On install day, Dave (the business owner) and Dan arrived at 8:00, joined slightly later by Scott to go over the planned installation. All wore booties over their shoes while inside, and Dave immediately put plastic down to protect the carpet in the areas that they would be working. Dave worked hard to get our AC going that day, but ran into an electrical problem that he was unable to solve. He and Dan worked hard until 7:00 pm, but finally had to give it up for the day after apologizing for the inconvenience.
The very next day at 8:00 Dave was back on the job, he brought in a senior electrician who was able to troubleshoot the electrical snafu to a shorted wire. From there Dave was able to get our system on and cooling, then he finished up the remaining duct modifications and humidifier hookup. After all work was complete he went through the paperwork and thermostat operation with me before leaving at 5:00 pm.
Everyone I came in contact with was very professional, polite, punctual, knowledgeable, and hard working.
Their price may be higher than some competitors, but I believe the service they provided was worth the extra cost. We've been enjoying greatly improved performance from the new system.
"(Member name removed), Thank you for the kind words, we value your customer experience and hope to earn referrals by quality installs and service. It was a pleasure to meet you and we look forward to a long term partnership. Best Regards, David Dennis, President"
Feb, I decided to get things done around the house. One on the list was an HVAC service, since I
knew we had missed the annual servicing in ?12.
I could not find the file for our regular HVAC people. After checking on the internet, I decided
upon Climate Control Heating and Cooling, in Liberty, Mo. I set the service appointment and the
technician came out and did a regular tune-up on the system. Upon leaving, Travis advised me that because
he had cleaned the blower and that it had been very dirty, it would be making
an extra loud sound because the blower would be pulling harder now that it no
longer had dirt. However, he said, after
a few days it will settle down. I?m not knowledgeable about motors and such so
I thought nothing of it. Boy WAS it
LOUD. It sounded like a jet engine. After a week of this and other problems, I
called Gene at Climate Control and told him that the sound of the blower was
still very loud, the thermostat had been behaving quite erratically since the
tune-up and that the whole system was cycling very awkwardly. I was concerned because none of these issues,
nor any others, had been in the system prior to the tune-up. Gene assured me that he would send someone
right out. The second technician,
Justin, came out and said that he and the first technician, Travis, had spoken
about the blower and that Travis could take care of it. He spent some time with our HVAC system and
then came upstairs to tell me that the blower was just about shot and that we
need to replace it either now or sometime really soon as it was just about
shot. Travis gave me quotes of about
$800 to replace the blower.
The system continued to work erratically and with problems, which
I thought highly suspicious considering there had been no problems prior to the
tune-up. After further searching, I
finally found the name of the trusted HVAC people that we had used before and
decided that I really needed a second opinion about the NEW problems having arisen in our
system. To negate any comments that
Climate Control of Liberty might counter with ( i.e.that?s just a competitor
bad-mouthing us), I also called a friend of mine who is an HVAC construction
engineer to FIRST give his opinion. He
came and looked at the system and determined that the blower was just
fine. The fine folks at Arctic Air had
arrived while my friend was still here.
My HVAC engineer friend and Arctic Air tech discussed that the blower
was operating very well. Arctic Air tech
took the front panel off and immediately saw what the problem was: in the basic hook-ups, our system had been
re-hooked into something other than the Heat Speed Relay causing the blower to
not cycle as it should.
So, two technicians from Climate Control of Liberty, came
out and our system was reset in a very basic way, so that the blower would
5401 appear as if it were malfunctioning and needed replacing.
"After further review of the complaint at [Member's address removed,] our electronic records show that there is no such address (per Google Earth Search Engine). In addition to not being a legitimate address we have no electronic record of ever performing work for [Member's name removed.] We will stand behind our work 100% and refund any moneys paid to Climate Control. All I ask if there is anyone who is going to bash my company or my employees is that all facts be 100% true. Based on the review that has been posted this is not an accurate review. It is my understanding that Angie’s list was built on honesty and people being able to post reviews about good or bad experiences. I’m totally good with that concept. However any post that is posted should be 100% accurate or not posted at all. This post is very damning and based on information provided I can’t even follow with them to attempt reconciliation. It appears to me that if I really wanted to I could sign up as an Angie’s list member, pay my fee and then I could start writing reviews about any company I wanted. Using any name I want and just say yea that person lives with me. My request is that you hold the member accountable to 100% accuracy or remove the post. If you choose not to do either, then I would like the information above posted with my response to the review. Sincerely, David Dennis"
"[member name removed], Thanks for being a loyal Comfort Club Member, we appreciate the confidence you show in our techs. We look forward to many more years of serving you. Best Regards, David Dennis, President"
"We appreciate the second chance. I'm glad that Mark and John were able to work through and resolve the issues with the sytem. Thanks again for your trust in our team, We rely on satisfied customers and quality referrals. Regards, David Dennis, President"
"Member, Thank you so much for the kind words and great review. We do value the feedback from customers and strive to provide the best possible service we can. I will definitely share this review with my team. We rely on satisfied customers and quality referrals. Your confidence in our team is greatly appreciated. Our installers (and techs) invest hundreds of hours each year to stay informed and educated on the new equipment. Thanks again and we look forward to a long term relationship. Best Regards, David Dennis, President."
"Glad we could help, we look forward to serving you for many years. We rely on quality referrals and satisfied customers."
I have had other companies in the past with the 10 min "everything'sfinehere'syourbill" service.
"We appreciate the kind words.We pride ourselves in being providing the best possible tune-up and customer experiance that we can. Our techs invest hundreds of hours each year in training to stay on top of their game. We beleive it shows in the work they perform. Thanks again for having confidence in our team. We rely on satisfied customers and quality referrals. Sincerely, David Dennis, President"
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