Get matched with top french drain pros in Lemay, MO

"They did get the job done. Problem was 2 weeks ago it was clogged with "flushable" wipes and yesterday another wad of wipes. I literally stopped using them before ever calling the plumbers realizing they were the issue. He fixed the clog free this time but insinuated the idea that it was my fault. Unless they got stuck in the pipes on the way to the basement not my fault for the second time. Unsure about hiring again."

"I cannot recommend Kirkwood Plumbing/Mr. Rooter anymore after my experience. I called because the copper pipe on my water heater (I believe the temperature and pressure valve) would leak when we took a shower. The plumber they sent was very nice and told me that he discovered the issue was a failed PRV. He said that when multiple faucets ran at the same time, the pressure was reduced and that meant the PRV failed. I even asked if this would fix the leaking copper pipe on the water heater and he said yes. He quoted me $785 to replace and although that seemed a bit high, I agreed. He left and got the part, came back and replaced it. Well, when he was done with that replacement he said he “looked closer at the water heater” and actually my expansion tank had ALSO failed and was mostly water when it should be air. Only he just looked and discovered this after doing $800 of work??? And oh the pipe between the water tank and expansion tank had been leaking at some point but was not now. He recommended a new expansion tank and replacing that pipe section. He quoted me an additional almost $700 to do that job!!! And told me that the leaking from the water heater would not be fixed until he also did this. He said he thought the PRV had failed causing the expansion tank to fail and he would need to go out to get a new expansion tank too. He apologized for not realizing that sooner he said. This is completely unacceptable. At this point I’m essentially held hostage by your company to complete the job as the already $785 would not have fixed the leak as told. I told the plumber it’s disappointing because if I knew it was a much bigger issue I would have likely gotten other quotes, and in addition, I don’t feel like I could really trust him or the company at this point. I agreed to do the expansion tank for an additional $271 and would wait for the pipe to be fixed since it was not currently leaking and only showed signs of leaking in the past. I will never again use this company and will make sure to spread my experience. While doing some jobs you may discover additional issues, this wasn’t the case here. All he had to do was test the expansion tank (which is apparently a common failure for temperature and pressure valve issues) BEFORE starting the job and give me a quote for the actual fix. Not do an expensive job saying it will fix the issue and then saying that it wouldn’t fix it after. He even said it was his mistake. Again, he was very polite, but it is completely unacceptable to essentially hold your customers hostage halfway through a job saying the first fix wouldn’t even fix the problem, after doing it. I’ve since learned that the expansion tank should have immediately been tested for this issue and that it was rather backward to check the PRV first, as the expansion tank is often the culprit in these cases and that considering he said that it was mostly water rather than air, it would have been easy to diagnose. As for the PRV, with the water off it maintained 60psi and dropped 10-20 points when two faucets were on, which I have since learned may also be normal operation and not needing replaced. I’m not sure if this is how all customers are treated or just women customers. My advice is do not use this company. They respond quickly but will gouge you and not provide upfront pricing. He could have saved himself two trips out (making this take much longer) as well as given me upfront pricing had he just “looked at the water heater closer” the first time- you know the apparatus I called them out for in the first place. Offering “upfront pricing” is clearly not something they do. I now feel like I paid $785 for a service I did not need when I really just needed a new expansion tank and could have paid for that/fixed that without replacing the PRV and checked to see if that fixed the problem. I even told him I did not have pressure issues. Beware for unneeded services at a high cost and not adequately diagnosing the problem or even investigating until AFTER finishing unnecessary work."

"This company was so professional, friendly and courteous. The owner was definitely hands on and was there throughout the entire process. I will definitely use them again."

"Very nice crew. Work was done as promised and at what we feel was a very fair price."

"Leo and his team were great. The erected the retaining wall in a day and it is exactly what I had in my mind. They were quick, neat, and courteous AND reasonable. So grateful that I selected them."

"Work was beautifully done. Just what we wanted."

"Finish Touch gets 5 stars from me. They built us a beautiful looking retaining wall at the rear of our house 4 years ago this month and were the low bidder by far--the bids ranged from over $17,000 to under $3000 for Finishing Touch with several others from 6k to 10k. I waited to post a review until now because build quality of a retaining wall can't be measured until after passage of time. Their wall has held up nearly perfectly over 4 years now so I believe it is justifiable to say it was properly built and the preparatory pre-construction work like ensuring drainage was all done well. On top of doing first rate work at the low price, a few months ago I contacted Mr. Watson about another potential job involving our crumbling and sagging concrete front steps and porch. He spent a good 20 minutes+ explaining we could get 90% of the benefit of redoing them by instead mud jacking them and using polymeric sand to fill a crack. He was right. I unreservedly recommend them."

"Yes, they did everything I requested them to do, they even worked with me on the price"

"If I could give 0 stars, I would. I hope this is a warning for anyone considering using Allen, they are absolutely HORRENDOUS to work with. Never in my life have I spoken with such a disgusting manager. To give back story, we hired Allen to inspect our backflow last July. A member of the team came out, inspected, and gave us a green/blue tag saying we were “all good to go”. He mentioned that we didn’t need any paperwork, and that they would submit it directly to the water district. A year later, our water district called letting us know they were shutting off our water because they never got a passing test from Allen. The manager and receptionist BOTH said it was mine and my husband’s fault because we mentioned in passing that we would eventually take out our sprinkler, so the information never got sent to the water district. DISGUSTING! This was also after admitting that the inspector didn’t work there anymore “for good reason”. After arguing with the Manager who still insisted it was mine and my husband’s fault, they sent out a new tech who straight up told the manager while I was standing there “the inspector did pass them in their inspection and gave them a tag. The information is all here. The office must not have filed the paperwork correctly”. They still continued to send us a bill for the re-inspection. Save yourself the hassle and hire someone that actually cares."

"Satisfied with the look and quality of project done, were also respectful of my home and yard"