Midwest Heating Cooling & Plumbing

A serviceman called within an hour of my call to the answering service. He was able to come out the same day and repair the furnace for minimal cost. Very helpful.

They didn't get the part ordered. We eventually called back. Then that part was not available, so they had to do a substitution. The new part did not get installed as neatly as the old. We also had them quote replacing the AC system. The quote came in very high compared with others, even with supposed discounts. There was next to no follow up from the sales group.

They have always provided excellent service. They are very responsive and very professional. They used the be the only ones that knew how to service the kind of furnace that I had. I would definitely recommend them to other people.

It was a very old heater. We had heard that we should replace it for a very expensive amount. These guys came out and just repaired it and did a fine job, it is still working! It saved us some money than having to buy a brand new one. Their price didn't knock my socks off one way or another. He was quick, in and out and good.

They seem to be very responsive especially in emergency situations. The people you call are very good taking your information & when you can expect somebody. Our most recent technician was good in explaining things.

Company came out and installed humidifier. When presented with a 10% off coupon which is in the Angie's List booklet, they refused to honor it saying this was only for a service call. I considered installation a service call and told them so. The technician called the office and spoke with the secretary and she said she would send us a check for 20% off the amount of the bill because we were unsatisfied when paying the bill. That was over 1 month ago and we have not received the 20% check.

They did a great job and I was very pleased with them. They were very accommodating and worked around my schedule. They were professional and knowledgeable. I would recommend them.

They came out the morning I called and was able to replace the electrical board within a couple of hours.

Everything was fine, this was a normal transaction. I would use them again.

They were easy to contact and set up an appointment with. When it was apparent that the air conditioner was not repairable, they gave us several options for replacement. Since our furnace was 15+ years old and had required several expensive repairs over the years we decided to replace it at the same time. They arrived when they said they would and completed the job in one day. There was no litter or mess when they were finished. They even sent in the paperwork to the utility company that qualities us for a discount on our utility bills.

Very nice salesman, professional and prompt. He wanted to sell me much more of a unit than I need. In all fairness, I started down that road with him, but another quote made much more sense.

It went fine. The technicians have come to my home on time and have done the service per my annual agreement. So far I have not needed a new filter, but when I do I get a 10% off of the parts because I have this contract.

They gave me an estimate and it was right about that amount. They were able to get the work done in a timely manner and I thought they did a good job installing it. It has been working okay, so far so good.

Our AC died over the weekend. I called Monday morning, and they were here within 2 hours, and fixed it on the spot (Wires were "fried").

I have used their services for about ten years. The provide good service. They are prompt and professional and I have not had any problems with them. It is a well established company.

This was an unscheduled problem - woke up in the morning and the a/c was blowing hot air. Chose them because they were able to come out to our house on that day. Found the problem and replaced the part.

Loved Tom! I thought he was incredibly knowledgeable and friendly and I would love to do business with him in the future. The estimate on the humidifier was lower than any others received and when we get ready to complete this repair, Midwest will get the business. Their estimate on the insulation was $400 cheaper than two other companies but at that time, we also were having our basement completed. The heating/ac subcontractor on that job asked to bid on this as well since they already had personnel at our house, and they offered us amazing contractor pricing which was $200 cheaper than Midwest. When we have future heating and a/c needs we will be calling Midwest!

We were extremely satisfied. They were very quick to give us an estimate and draw up the plans. The installation was very fast as well. The installers were courteous, knowledgeable, and did a great job.

A/C went out over the weekend. Called the company Monday AM. The company indicated that they would call before coming and give a 30-minute window. Estimated that they could be there Tuesday after noon. The company called 10:30 am on Tuesday. The service man was in the driveway when I arrived at the house. The service man added Freon, replaced the contactor, and installed a timer. AC was back to normal and working fine.

I did not like how they priced the information. The unit is discounted if you qualify and pricing was given on an assumed qualification instead of a before qualification. They made me feel as though the price was inflated since they provided the pricing discounted before they knew if I would qualify for the discount form the local electric company KCPL. The representative reminded me of a used car salesperson.

They got me in their schedule faster than others, were very competitive on price, on time for the appt. professional, and it's worked perfect since.

They came out on a weekend and after hours so the price is high, as they weren't here very long. They worked efficiently and were able to find the problem quickly.

They did a good job of estimating, very competitive. There was a part that went bad a few months after installation; they came back right away and put in a new part. They were good, fast and efficient fixing it.

They were very prompt and made sure we did not have discomfort from no air when we were babysitting our grandchildren. They installed the air conditioner the next day and were prompt and on time. They were back the same night to see if it was working properly. They also made an every attempt to save money by using the rebate from KCPL.

The service man charged me for the call. He told me my a/c was frozen and he couldn't do anything. He could run the heater to quickly de-thaw but that might get water in the heater. He said he wasn't sure when he could come back (they were VERY busy). That after yet another service call they prob have to do a "quick" line check (again because they were so busy). Of course they were SO busy who knows when they could be back.