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Midwest Heating Cooling & Plumbing

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

For 50 years, our goal has been to ensure the complete satisfaction of every customer by using a personal approach while providing efficient, courteous and professional service at competitive rates. Serving the Greater Kansas City area, every job, big or small is important to us as we focus on customer care and reliability. Midwest Heating Cooling & Plumbing is a family owned and operated business, taking pride in our reputation of quality and dependability from repeat business, client recommendations and of course new clients. It has been our pleasure to provide heating and cooling services to both home and business owners for fifty years. Free estimates on replacements. Nate certified service technicians. Additional ph#: 816-943-8400.

Business highlights

65 years of trusted experience
Emergency Services Offered

Services we offer

Heating & Air Conditioning Service, Repair & Replacement, Plumbing Service, Indoor Air Quality Testing & Solutions, Humidification & Dehumidification, & Whole House Air Cleaning.

Services we don't offer

Duct Cleaning.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.8778 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
6%
3
3%
2
2%
1
2%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.9
responsiveness
4.8
punctuality
4.9
Showing 301-325 of 778 reviews

Kameron W.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Midwest Heating & Cooling estimator was on time and was knowledgeable about the products and was able to answer all of my questions. The estimate was competitive with other quotes. Scheduling and installation was easy. The install crew was outstanding and very professional.
Description of Work: Replaced HVAC System

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Aaron K.
05/2013
5.0
plumbing
  + -1 more
They were on time and nice. He new exactly what his plan was and went to it. Along the way he gave me tips and ideas of how to do things myself on other projects. I will definitely hire them again.
Description of Work: They rerouted my plumbing for our master bathroom and fixed all of the pipes since they were so old.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Amy G.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
We needed a humidifier on our furnace so we contacted Midwest and they came out and installed one for us. The installation was quick and the service was very professional. Would definitely recommend them to friends.
Description of Work: Installed a humidifier on furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Elizabeth S.
05/2013
5.0
wells
  + -1 more
He arrived on schedule and did what was needed to be done plus something much more valuable. He took the time to thoroughly explained to us exactly how both pumps worked and how the alarms work. We are new to this house and this system and this information gave us real peace of mind. We really appreciated him.
Description of Work: Battery for back-up sump pump replaced. Both sump pumps serviced/tested.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Christi R.
05/2013
4.0
heating & air conditioning/hvac
  + -1 more
We had a small gas leak on one of our furnace units. They were quick to come out and sent a second technician when we needed follow up service the next day. The first technician was much more professional than the first. The first guy would get an A but the second guy would get a D so I averaged them to a C "Fair."
Description of Work: Replaced gas valve on furnace.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Hillary L.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
It went great. The price was the best overall and they did an excellent job. They were punctual and got the job done timely.
Description of Work: Replaced Hvac and furnace. Also installed a humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Michael G.
05/2013
1.0
heating & air conditioning/hvac
  + -1 more
My heat pump quit working and I called Midwest Heating and Cooling to arrange for service on May 1st when their office opened. I chose them since I had used them in the past and their service then was outstanding. However, when the person answered the phone she did not give her name and could not give an approximate time the technician would be out. She said they would call today before they came or if they couldn't make it today they would try to come by another day. Since I hadn't heard from them by 4 in the afternoon I called them back to see if I could just set up an appointment for the next week. Once again the person that answered did not give her name and when I explained to her what I needed she then told me that the technicians work until sunset so they would call before they came and if they didn't make it today to call and set up an appointment. Needless to say no one ever called to say they were coming or not coming and no one ever came. I therefore called back the next morning, once again no name was given by the person who answered the phone. When I explained that I would like to set up an appointment for the next week the person said "We have about 50 repairs to do and as everyone was told we will call you next week when we can make it." I was a little irritated by this statement. For one it made me feel like I was 6 years old and two I work and do not have the luxury of sitting around hoping someone will call me when they can show up at some unknown day next week and expect me to just leave work to be home for them. I decided then that obviously they do not want my business and so I called another company. The other high rated company answered the phone and right away gave their name. They then made an appointment for me based on what day and time was best for my schedule. I will not be using Midwest again. I doubt they will care though because they are obviously so busy they don't need more business.
Description of Work: My heat pump quit working and I called Midwest Heating and Cooling to arrange for service on May 1st when their office opened. I chose them since I had used them in the past and their service then was outstanding.

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
1.0


Response from Midwest Heating Cooling & Plumbing
I would like to apologize to you for the conversation you had with a representative from our company. As you stated in your complaint, our service has always been excellent in the past. Excellence is what we strive for with everyone who deals with Midwest Heating Cooling and Plumbing and our reviews show that that is indeed the case. I have personally spoken to the people that took the call and have let them know that this is unacceptable and have been assured that it won't happen again. We value each and every one of our customers and we will do whatever we can to help someone. I will follow up with this customer to see if we can make it right with them. I appreciate them letting us know we made a mistake and now it can be corrected. Thank you. Bill Jones Operations Manager at Midwest Heating Cooling and Plumbing.

J A C A.
04/2013
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They were extremely professional, on time, and all was done in half a day. In addition they removed free of charge an old water purifying system. All the good things I had heard about this company were true. Recently I had a free service which was also excellent.
Description of Work: Complete new HVAC system and new furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Maureen W.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
The service worker was prompt and performed the check up in a timely manner.
Description of Work: Furnace/AC semi-annual check up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

James M.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
We ordered the services on-line as prepaid discount certificates. We were contacted within a week to schedule the work. The work was completed as scheduled and we've had no issues with the installation. The workman was friendly, knowledgable, and courteous.
Description of Work: Furnace checkup & humidifier installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

rick B.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Everything went well. The service technicians showed up on time, removed the old equipment and installed the new equipment in the same day, cleaned up the area where they worked and were very respectful of our home and furnishings. I have recommended them in the past and will continue to recommend them in the future.
Description of Work: Midwest Heating and Cooling has been servicing our furnaces and air conditioners at our home for over 15 years.When our oldest unit broke and was no longer cost effective to repair, we had them as well as several other companies come out and give us a bid for replacing both the furnace and airconditioner with more up to date, high efficiency equipment. Midwest was not the cheapest nor were they the most expensive but their reputation, equipment, value and warranties stood out from the rest. They ended up doing the job in one day, following up on the install and offering a financing program to take the sting out of the expense. We sell real estate and use them personally plus we recommend them to our clients and customers regularly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Dustin S.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Tom worked with my wife and arranged the install of the new system the next day. The crew showed up when they said they would be there and left the job lookng professional. I would not hesitate to use these guys again, they were not the cheapest not the most expensive. Great overall statisfaction.
Description of Work: Replacement of AC unit. Tom from Midwest quoted a new system the year prior and included promotion discounts. The old AC system gave out in the heat of the summer while I was away on a business trip. After leaving a message with Tom the morning following the old system failing, I was given a price very close to the original quote.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Phyllis K.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
I would say my experience with Midwest Heating, Cooling, & Plumbing was excellent. They showed up promptly when I placed the service call. All the service calls I have had have been good. They are responsive, explain things to me so that it is easy to understand, they present the facts, and it is a good experience. I think they have several branch offices, are reliable, and responsive.
Description of Work: I used Midwest Heating, Cooling, & Plumbing. I bought a whole new system from them 2 years ago and this was a subsequent service call. It wasn't functioning work and they had to do some checking and resetting of the computerized control.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mindi M.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
Great. Missed one little thing and came back next day and got that fixed.
Description of Work: Furnace motor burnt out and they were out within 2 hours.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Phil S.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Heat repairman fixed the furnace, got my tenant warm, called me to explain that the problem was caused by a power surge and I would need an electrician out. I was happy with the fact that all this happened while I was out of town, and all it took was a couple phone calls. But the best part was Midwest's agreement to reduce their standard home visit fee to the cost of the special advertised on Angie's List. They didn't have to, but I asked and they did. Gotta love these guys. Now I'm a customer for life.
Description of Work: Furnace in my rental property stopped unexpectedly during a cold stretch. Tenant called. Midwest Heating was out that day, replaced a piece damaged by a surge in voltage. Heat restored. It's worth noting that this is a house built in 1880's, with small forced air heater in crawl space, on dirt floor. Not a pleasant work environment. Repairman was a trooper.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Ellen D.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were very prompt and were well prepared. They were not able to perform the cleaning because the renter had changed the parts in the forced air furnace and he could not service something that had been tampered with. He explained fully why they could not service it and we arranged to take care of it when the furnace was repaired or changed. He was polite and professional.
Description of Work: They were supposed to clean the forced air furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Trent E.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Their estimate was reasonable. Also, they came out right away when I needed people out there.
Description of Work: I only got an estimate from Midwest Heating Cooling & Plumbing for furnace and A/C.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Linda W.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Great. Very prompt and professional service. Feel confident that company knew what they are doing.
Description of Work: Serviced Heating and Cooling System. Replaced Space Guard Filter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Todd E.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
I thought that they were very professional and polite. With the once-over, outside of the cleaning, I was having some issues so they took a look at that and gave me several recommendations as to how I could fix that. But, they certainly didn't pressure me into choosing one option or another. They just presented multiple options for me and let me decide which one worked best. I was happy with their service. Their price was good and they were very quick to respond.
Description of Work: I purchased a "Big Deal" for Midwest Heating Cooling & Plumbing. They came out cleaned the unit and kind of gave it a once-over for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Sarah M.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Gave great advice, as it wasn't as big of a concern as it could have been (like a cracked heat exchanger). Simply turned off AC unit power, which stopped the pump from working when it should not have been.
Description of Work: Investigated "knocking" sound from furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Elizabeth O.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
Midwest came out right away and fixed my furnace for a reasonable price.
Description of Work: Midwest Heating and Cooling has serviced my HVAC and furnace for years. Just this past January, they fixed my furnace for $120. Oddly enough, Bob Hamilton had quoted the same job for over $1500!!! Their service workers and office personnel are polite and honest. Don't call anyone else!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

scott H.
03/2013
5.0
heating & air conditioning/hvac
  + -1 more
I had a really good experience with them, but I ended up not using them because of something that kind of messed it up before and so I decided to go ahead and fix it. They took a lot of time giving me the quote and explaining it. They were knowledgeable and seemed to really know a lot about what they did. They took the time to figure out exactly what I needed and what I didn't need. There is no doubt that they are who I'd use in the future.
Description of Work: I got a quote of $6,000 from Midwest Heating, Cooling, & Plumbing for a high efficiency HVAC system.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vicky G.
03/2013
5.0
plumbing, drain cleaning
  + 0 more
The plumber showed up on time and was very courteous. I asked him about a couple of other issues and he said that as long as I was paying the service call, I might as well ask all I needed to! I agreed. He replaced some older shut-off valves and both gaskets on the toilet. His work was good - I have not had any issues - and he was careful to explain what he was doing and why. I have absolutely no issue with his work. What was unpleasant was to find out that not only is there a service charge for coming to my house, but there was an hourly fee for the time the repairman was there. I'm not saying it was unfair, just that it should have been mentioned by someone from the company. I ended up paying for about two hours of labor that I had not anticipated. I believe that labor was about $85 an hour and started from the moment he came in my door. I called the company back and left a message explaining that I thought the estimate I had been given that morning should have included the fact that the service charge was simply a fee for having someone drive to my house, and there was an hourly fee that would then start the clock running. I'm sure this is normal practice, but as a new home owner it was something I wasn't aware would charged. I didn't hear back from anyone in response to my phone call which was disappointing. This is why I gave a C for responsiveness. So, the work performed was very good. My only regret would be that the estimate was incomplete and should have mentioned the hourly rate.
Description of Work: I was asked by Angie's List to provide a plumbing review for this company. I did use them on Feb 6th. When I called in to schedule the appointment I told the woman answering the phone that I thought I needed a gasket replaced on my toilet as it was starting to leak around the base. I haven't had any plumbing work done before and asked her for an approximate estimate. The said the service call was $89 and the gasket would be.... and then indicated there wasn't anyone around to ask. I went ahead and schedule the appointment thinking that a gasket couldn't get that costly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

Yes, I recommend this pro
$339

Amanda S.
03/2013
5.0
heating & air conditioning/hvac, water heater repair
  + 0 more
They also cut out an opening for a new door so we can access the furnace to change the filter, have it serviced when needed and access our water shutoff. Previously, we had to move the washer and dryer each time we needed to change the furnace filter and we didn't even know the water shut off was near the rear of the furnace and inaccessible. They did a fantastic job, even helping to shift the washer/dryer by climibing over the unit to get behind it to move it a few inches. We now have an accessible furnace, water shutoff and a place to store the broom. Thanks guys!
Description of Work: I had the furnace, air conditioner and water heater replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,100

John W.
02/2013
3.0
heating & air conditioning/hvac
  + -1 more
Not impressed. My wife said the guy doing the work was rude. He made comments such as "I tried to call your husband but he's not answering his phone." She said he was in the furnace room for less than 10 minutes and didn't describe anything he did. It's very unfortunate I wasn't there. As far as I know, nothing was actually performed on the furnace. The tubes that the gas ignites into were dusty when he arrived, and dusty when he left. Another note about their customer service when scheduling an appointment. When calling, I was placed on hold 4 separate times until I had to raise my voice telling them to NOT transfer me again...
Description of Work: I purchased a $59 coupon for a furnace check up/cleaning.

Rating CategoryRating out of 5
quality
2.0
value
5.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0

$59

Contact information

13228 Holmes Rd, Kansas City, MO 64145

http://www.midwestheating.com

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Water Filtration and Softening

FAQ

Midwest Heating Cooling & Plumbing is currently rated 4.8 overall out of 5.
Midwest Heating Cooling & Plumbing accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Midwest Heating Cooling & Plumbing offers free project estimates.
No, Midwest Heating Cooling & Plumbing does not offer eco-friendly accreditations.
Yes, Midwest Heating Cooling & Plumbing offers a 5% senior discount.
Yes, Midwest Heating Cooling & Plumbing offers emergency services.
Yes, Midwest Heating Cooling & Plumbing offers warranties.
Midwest Heating Cooling & Plumbing offers the following services: Heating & Air Conditioning Service, Repair & Replacement, Plumbing Service, Indoor Air Quality Testing & Solutions, Humidification & Dehumidification, & Whole House Air Cleaning.
Duct Cleaning.

Contact information

13228 Holmes Rd, Kansas City, MO 64145

http://www.midwestheating.com