About us
Business highlights
49 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Warranties
YesSenior Discount
15%
Emergency Services
YesAccepted payment methods
Reviews
4.845 Reviews
Showing 26-45 of 45 reviews
Jeff T.
07/2016
heating & air conditioning/hvac
+ -1 moreExtremely well.
Description of Work: Central air went out. Another company did not respond for three days. Due to extreme heat in the humid 90s I needed to find someone so called Arctic. They came out even on the weekend though closed. Brandon was friendly, professional, prompt, and efficient. He also did a wonderful job of communication keeping me informed. I would certainly use them again. My neighbor highly recommended them and so did Angie's List and now so do I.
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Yes, I recommend this pro
$465
Brian D.
04/2016
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Kelly H.
10/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: New AC Unit
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Yes, I recommend this pro
$5,000
Brian D.
04/2015
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: Check up for summer cooling.
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Yes, I recommend this pro
$55
Carolyn F.
12/2014
heating & air conditioning/hvac
+ -1 moreunknown
Description of Work: They replaced my air conditioning. They were great, professional and cost appropriate. They made sure I got discount from KCP&L on the product.
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Yes, I recommend this pro
$4,000
THOMAS L.
12/2012
heating & air conditioning/hvac
+ -1 moreCalled to repair a leak in the refrigerant line that was not a manufacturing defect. Service was prompt and done well but as I said above I would have liked an alternate to expensive R22 if available and the labor charge was excessive.
Description of Work: Repair leaking line and refill w/refrigerant. Charged $350 for about one hour onsite plus refrigerant cost. R22 refrigerant is being phased out and priced up by government edict and I would have liked to know if their was an option to replace with other than R22. This company had previously installed the AC about five years ago. In the warranty period they would not warranty a defective switch without paying for a service call. I took the switch into their office and the lady just shut me down and would not let me talk to the owner. I have about 40 years of industrial electric service and I think I can diagnose a simple switch.
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$770
Response from ARCTIC AIR HEATING & COOLING CO
Nancy N.
10/2012
heating & air conditioning/hvac
+ -1 moreExcellent. Call to finished repairs.
Description of Work: I have used this company for several year for routine preventative measures and repair for heating and AC. They promptly schedule technicians, who report as scheduled. They are professional and clearly explain the situation or needed repairs. They clearly explain the costs for repair and parts. I plan to use their services again and recommend them to others.
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Yes, I recommend this pro
$300
Gary B.
08/2012
heating & air conditioning/hvac
+ -1 moreNothing more to add.
Description of Work: The company completed a repair described as a line voltage component for central air unit blowing hot air. The company charged $289 plus trip charge. The Technican completed the work in approximately 30 minutesI called the company the following day and requested an itemization of the repair for materials and labor.The office manager was unable to answer and The owner was not in but called later in the today and responded their company would not provide an itemization of the amount they billed as they utilize a flat rate all in pricing format for several years. I advised the owner if a part was replaced, I would like a part name and/or part number for the repair completed. The Owner refused to disclose and provide an itemization as requested. I have drawn my own conclusions by the companys' failure and refusal to provide an itemization for billed work between parts and labor. Draw your own conclusions why a company would refuse to provide an itemization of their own services made by a customer request.
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$335.95
Response from ARCTIC AIR HEATING & COOLING CO
Patricia O.
07/2012
heating & air conditioning/hvac
+ -1 moreIt was a very good experience. Very professional.
Description of Work: I tried to change the filter in my A/C unit and could not get it to start again. I called Arctic Air at 11:30 on Friday; one of the hotest days of the summer. I got a call back from the technician in less than 10 minutes. He tried to walk me through resetting the unit to get it started. When this did not work, he came out. Showed me what to do and got it going again. He did not charge me for the call. I will certainly have them come for the fall service. I have a new Heating and A/C company!
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Yes, I recommend this pro
Denny J.
05/2012
heating & air conditioning/hvac, water heater repair
+ 0 moreThe service technician was very friendly, cordial and knowedgeable. He evaluated the situation quickly, provided an estimate and indicated he could complete the job the next day, which he did. The trip out to evaluate the situation was no charge, although we incurred a trip charge the day he repaired the flue pipe, which is included in the overall cost. We saved 15% off the service charge, because we had done business with them before and had their sticker displayed on the furnace. Price gets a C (fair - literally) meaning it was a fair price given my situation. I did not have alot time to get cost comparisons without incurring additional trip costs. I wanted to get flue pipe replaced asap and assumed the price was reasonable based on past shopping experience for heating and air conditioning in the past. Artics prices have been competitive and one of many reasons I chose them originally, but the work only took an hour, which feels pricey without comparison. Overall, the job was completed to my satisfaction and I would recommend them for consideration.
Description of Work: The original flue pipe that allows carbon monoxide to run from the water heater and furnace to the outside, corroded and had to be replaced. Our new heater and air-conditioner was pruchased and installed by Artic Air. Based on our satisfaction with the units performance we contacted them again to replace the flue pipe. The worked performed including tearing out the old flue pipe and installing new flue pipe.
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Yes, I recommend this pro
$496
marilyn D.
01/2012
heating & air conditioning/hvac
+ -1 moreSee above for the story. Very impressive service.
Description of Work: Last summer I decided to clean my air conditioning compressors. I pulled out the fuse in eletric box so there would be no chance of shock. After hosing out the compressor I tried to get the large fuses back in and could not get them connected to start the A/C running again. I called Arctic Air and they sent a workman out in an hour or two and he got the connection back properly. There was nothing really wrong with the system, but I messed it up myself. They did not even charge me a service call, which they surely could have. I thought right then, I would certainly give them my business and recommend them for their fairness.
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Yes, I recommend this pro
angel H.
11/2011
heating & air conditioning/hvac
+ -1 moreNo work was done. I explained myself above.
Description of Work: My heat up was not working and I called this company to help me. They said they could be there the same day. When the tech arrived he was wearing a pair of shorts a sweat shirt and he a small tool bag in his hand and he had on dirty tennis shoes. He went to the basement and looked at my furnace and then looked at my thermostats and asked were my second furance was. I do not have two furances, I have a dual zone set up in my house I explained. He said well I do not know how to work on that. I said then you need to not touch anything and I asked him to leave. Then he parked in my drive way and left an oil mark. Not professional at all.
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Response from ARCTIC AIR HEATING & COOLING CO
pam O.
07/2011
heating & air conditioning/hvac
+ -1 moreWe new up front the problem could be something more then a simple leak and it was. They spent 3 hours in 100 degree weather replacing the unit and fixed an exhaust pipe that was never sealed when the house was built. We were given several options and a professional opinon. No pressure sales. Everyone was friendly and did a great job
Description of Work: We had what was thought to be a frion leak last Sunday. It was fixed but only lasted a week. Brandon explained the problem may be a bigger issue but explained we should start with this issue first. When I called a second time they were here early and resolved our problem with a new unit. They also credited the previous service call.
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Yes, I recommend this pro
michael B.
05/2011
heating & air conditioning/hvac
+ -1 moreOverall, they did a great job. I can't say enough positive things about them. In the end I saved a whole bunch of money, and I wish I would have found them sooner.
Description of Work: Performed a routine maintenance service on our furnace. This was after our regular HVAC company, LBA, had informed me that my fan motor bearings were going out and the motor needed to be pulled and cleaned. After looking things over Arctic Air informed me that this was not the case, saving me several hundred dollars in unnecessary expenses. The previous company was also charging me close to $80 each for filters. Arctic air recommended I just go to Lowes and buy them for $25. They also checked out the humidifier for no extra charge (something LBA had yet another surcharge for) — so overall, just for the regular maintenance visit, this ended up costing about half as much as LBA, and several hundred dollars on top of that for not doing unneccessary work. It's also noteworthy that Arctic Air does not have a tiered pricing structure that tries to push you into purchasing a service contract.
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Yes, I recommend this pro
$65
Jesse P.
09/2010
heating & air conditioning/hvac
+ -1 moreI was searching for a contractor to install a new heater and air conditioner, because our furnace was 40 years old and our airconditioner had stopped cooling in the hottest part of the summer. Ray from Arctic Air came to our house and gave us an estimate that was comparable to the other companies that I had talked with. He also took the time to answer all my questions and helped to make sure that we were able to take the most advantage of the energy tax credits and rebates and credits from the utilities. I also felt confident that the Arctic Air solution was appropriate for our house. Arctic Air sent three installers to install the system. They took caution not to dirty our floors our damage our house. They were very courteous, friendly and professional. They removed the old equipment and installed the new system in about 8 hours. Including running a new line set for the AC and installing Vent pipes for the high efficiency furnace. They explained all the tax credit paperwork, filed the warranty paperwork for me and answered the care and maintenance questions that I had. It was a pleasant experience overall.
Description of Work: Recommended and installed a new furnace and air conditioner.
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Yes, I recommend this pro
$7,500
CYNTHIA J.
07/2010
heating & air conditioning/hvac
+ -1 moreThey did a great job. I feel they were honest with me about everything. They showed up when they said they would and got the job done in a professional manner.
Description of Work: They replaced my just about worn out furnace and air conditioner with top of the line Lennox equipment. They explained how to work everything and informed me of all rebates.
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Yes, I recommend this pro
$11,000
WILLIAM L.
08/2009
heating & air conditioning/hvac
+ -1 moreIt was very hot, and my husband was sick. They were very busy, but they came out and did a very good job. Their price was not cheap, but it wasn?t excessive either.
Description of Work: We used Arctic Air Heating & Cooling Co. They looked at our old air conditioner and told us what we needed. They came out the next morning and installed a new air conditioner for us.
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Yes, I recommend this pro
$4,000
FAYE S.
09/2008
heating & air conditioning/hvac
+ -1 moreThey applied gasket/insulation and said they do that as a standard on their installations. Our unit was purchased from a different dealer. The problem was solved, at least as far as we can tell. He said if it did not work, he would come for another service call at no charge. We would use this company again.
Description of Work: We had a new central air system with extremely loud noise.
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Yes, I recommend this pro
$144
BARBARA H.
07/2008
heating & air conditioning/hvac
+ -1 moreIf you need them then they show up. They are timely. They are very customer-oriented. We have been pleased with them for years. Their price is competitive. They are very nice people.
Description of Work: They checked my furnace and fixed a piece that had broken off.
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Yes, I recommend this pro
$72
DONALD E.
03/2004
heating & air conditioning/hvac
+ -1 morePAT WAS VERY KNOWLEDGEABLE AND POLITE. COULD FIND NO APPARENT PROBLEM, SO CHARGED ME A MINIMUM SERVICE CALL, VERY FRIENDLY AND PROFESSIONAL, KNOWLEDGEABLE ABOUT PRODUCT AND WILLING TO EXPLAIN SYSTEM OPERATION AND WHAT COULD GO WRONG.
Description of Work: CAME OUT TO CHECK OUT MY HEATPUMP.
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Yes, I recommend this pro
$50
- 1
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Contact information
6708 N OAK, Kansas City, MO 64118
arcticairkc.comService hours
Sunday:
8:00 AM - 8:00 AMMonday:
8:00 AM - 8:00 AMTuesday:
8:00 AM - 8:00 AMWednesday:
8:00 AM - 8:00 AMThursday:
8:00 AM - 8:00 AMFriday:
8:00 AM - 8:00 AMSaturday:
8:00 AM - 8:00 AMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Water Heaters
FAQ
ARCTIC AIR HEATING & COOLING CO is currently rated 4.8 overall out of 5.
Sunday: 8:00 AM - 8:00 AM
Monday: 8:00 AM - 8:00 AM
Tuesday: 8:00 AM - 8:00 AM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Friday: 8:00 AM - 8:00 AM
Saturday: 8:00 AM - 8:00 AM
ARCTIC AIR HEATING & COOLING CO accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, ARCTIC AIR HEATING & COOLING CO does not offer free project estimates.
Yes, ARCTIC AIR HEATING & COOLING CO offers eco-friendly accreditations.
No, ARCTIC AIR HEATING & COOLING CO does not offer a senior discount.
Yes, ARCTIC AIR HEATING & COOLING CO offers emergency services.
Yes, ARCTIC AIR HEATING & COOLING CO offers warranties.
ARCTIC AIR HEATING & COOLING CO offers the following services: HEATING & COOLING
Contact information
6708 N OAK, Kansas City, MO 64118
arcticairkc.comService hours
Sunday:
8:00 AM - 8:00 AMMonday:
8:00 AM - 8:00 AMTuesday:
8:00 AM - 8:00 AMWednesday:
8:00 AM - 8:00 AMThursday:
8:00 AM - 8:00 AMFriday:
8:00 AM - 8:00 AMSaturday:
8:00 AM - 8:00 AM