ARCTIC AIR HEATING & COOLING CO
About us
Arctic Air is a family owned and operated business located in Gladstone, Missouri. We offer everything you need to heat, cool, clean, humidify, freshen and distribute custom-made indoor weather to every corner of your home. High-quality work with a smile is what keeps our customers satisfied. We make sure that we pay close attention to the details and take pride in delivering professional results to you at competitive rates. From the warm summer days to the cold winter nights, Arctic Air wants to make sure you are comfortable all year long. With worry-free installation, our trained technicians provide the ultimate in service and convenience by offering heating and air-conditioning services when you need us.
Business highlights
Emergency services offered
49 years of experience
Services we offer
HEATING & COOLING
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.842 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 7% | ||
| 2% | ||
| 2% | ||
| 0% |
Showing 26-42 of 42 reviews
Brian D.
Apr 2013
This is a good company and I have used them before not only for service
calls but I also had them put in a brand new AC and furnace a couple of years
ago. I find them to be trustworthy and not out to gouge you for
something that is not necessary. Their pricing and overall business
practice is excellent. I won't use anyone else and I would recommend
them highly!
calls but I also had them put in a brand new AC and furnace a couple of years
ago. I find them to be trustworthy and not out to gouge you for
something that is not necessary. Their pricing and overall business
practice is excellent. I won't use anyone else and I would recommend
them highly!
Chris N.
Mar 2013
Overall it was a great experience and would recommend them to all of my friends and family. It was honest work at a very fair price.
Kristen J.
Jan 2013
What my husband and I find to be so impressive is from the office staff, technicians and sales team we were treated with the best customer service that we have ever had! That is something that is hard to find now days! We have referred all of our family and friends to Arctic Air and look forward to doing more business in the future. Thank you Arctic Air!!!
THOMAS L.
Dec 2012
Called to repair a leak in the refrigerant line that was not a manufacturing defect. Service was prompt and done well but as I said above I would have liked an alternate to expensive R22 if available and the labor charge was excessive.
Response from ARCTIC AIR HEATING & COOLING CO
"Dear customer, Unfortunately with an R-22 system, there are no alternatives other than charging the unit with R-22. Regarding the part that you allegedly brought into our office, our insurance coverage designates what we are insured to do. We cannot sell a part over the counter as we do not even have an in-house parts outlet. Our coverage is for our own employees and will not cover a situation such as a consumer do-it-yourself project. Any warranty part must be diagnosed and serviced by our technicians or the manufacturer will not honor the warranty. I hope this clarifies some of the points that you brought up in your review. Arctic Air Heating and Cooling Company"
Nancy N.
Oct 2012
Excellent. Call to finished repairs.
Gary B.
Aug 2012
Nothing more to add.
Response from ARCTIC AIR HEATING & COOLING CO
"In review of (member name removed) complaint to you, our company is set up on a flat rate pricing guide, which means that the customer knows in advance of the cost for repair. The service technician advises the customer regarding the cost, afterward the customer must authorize the work to be done by signing the authorization part of the service invoice allowing the service technician to proceed with the repair to the system. The flat rate system is devised of a one price depending on the nature of the repair. Labor, materials and parts are figured in the one price. The customer knows in advance what he/she will pay for the repair. The Flat rate program is an industry program that many HVAC companies currently use to avoid price controversy and variables in repair pricing. This actually protects the customer depending on the speed of the various service technicians, avoiding hourly rates.Some technicians are slower than others. So for the same repair, we charge the same price for every customer. This process also eleviates variables in pricing. (member name removed) signed the authorization to proceed with the repair utilizing our flat rate pricing. If(member name removed) didn't wish to proceed with the repair, he could have used a company that does not utilize flat rate pricing. After authorizing the repair, (member name removed) complained to Angie's List regarding the flat rate pricing. This is precisely why the proceedure is explained in advance in it's entirety and why the customer must sign the authorization prior to the repair. When the repair is completed, the customer signs the acceptance of work performed area of the invoice, which says that the customer is satisified with the work performed. I hope this clarifys this matter. Respecfully, Arctic Air Heating and Cooling Company"
Patricia O.
Jul 2012
It was a very good experience. Very professional.
Denny J.
May 2012
The service technician was very friendly, cordial and knowedgeable. He evaluated the situation quickly, provided an estimate and indicated he could complete the job the next day, which he did.
The trip out to evaluate the situation was no charge, although we incurred a trip charge the day he repaired the flue pipe, which is included in the overall cost. We saved 15% off the service charge, because we had done business with them before and had their sticker displayed on the furnace.
Price gets a C (fair - literally) meaning it was a fair price given my situation. I did not have alot time to get cost comparisons without incurring additional trip costs. I wanted to get flue pipe replaced asap and assumed the price was reasonable based on past shopping experience for heating and air conditioning in the past. Artics prices have been competitive and one of many reasons I chose them originally, but the work only took an hour, which feels pricey without comparison.
Overall, the job was completed to my satisfaction and I would recommend them for consideration.
Marilyn D.
Jan 2012
See above for the story. Very impressive service.
Pam O.
Jul 2011
We new up front the problem could be something more then a simple leak and it was. They spent 3 hours in 100 degree weather replacing the unit and fixed an exhaust pipe that was never sealed when the house was built. We were given several options and a professional opinon. No pressure sales. Everyone was friendly and did a great job
Michael B.
May 2011
Overall, they did a great job. I can't say enough positive things about them. In the end I saved a whole bunch of money, and I wish I would have found them sooner.
Jesse P.
Sep 2010
I was searching for a contractor to install a new heater and air conditioner, because our furnace was 40 years old and our airconditioner had stopped cooling in the hottest part of the summer. Ray from Arctic Air came to our house and gave us an estimate that was comparable to the other companies that I had talked with. He also took the time to answer all my questions and helped to make sure that we were able to take the most advantage of the energy tax credits and rebates and credits from the utilities. I also felt confident that the Arctic Air solution was appropriate for our house. Arctic Air sent three installers to install the system. They took caution not to dirty our floors our damage our house. They were very courteous, friendly and professional. They removed the old equipment and installed the new system in about 8 hours. Including running a new line set for the AC and installing Vent pipes for the high efficiency furnace. They explained all the tax credit paperwork, filed the warranty paperwork for me and answered the care and maintenance questions that I had. It was a pleasant experience overall.
CYNTHIA J.
Jul 2010
They did a great job. I feel they were honest with me about everything. They showed up when they said they would and got the job done in a professional manner.
WILLIAM L.
Aug 2009
It was very hot, and my husband was sick. They were very busy, but they came out and did a very good job. Their price was not cheap, but it wasn?t excessive either.
FAYE S.
Sep 2008
They applied gasket/insulation and said they do that as a standard on their installations. Our unit was purchased from a different dealer. The problem was solved, at least as far as we can tell. He said if it did not work, he would come for another service call at no charge. We would use this company again.
BARBARA H.
Jul 2008
If you need them then they show up. They are timely. They are very customer-oriented. We have been pleased with them for years. Their price is competitive. They are very nice people.
DONALD E.
Mar 2004
PAT WAS VERY KNOWLEDGEABLE AND POLITE. COULD FIND NO APPARENT PROBLEM, SO CHARGED ME A MINIMUM SERVICE CALL, VERY FRIENDLY AND PROFESSIONAL, KNOWLEDGEABLE ABOUT PRODUCT AND WILLING TO EXPLAIN SYSTEM OPERATION AND WHAT COULD GO WRONG.
Licensing
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FAQ
ARCTIC AIR HEATING & COOLING CO is currently rated 4.8 overall out of 5.
ARCTIC AIR HEATING & COOLING CO accepts the following forms of payment: CreditCard
No, ARCTIC AIR HEATING & COOLING CO does not offer free project estimates.
No, ARCTIC AIR HEATING & COOLING CO does not offer eco-friendly accreditations.
No, ARCTIC AIR HEATING & COOLING CO does not offer a senior discount.
Yes, ARCTIC AIR HEATING & COOLING CO offers emergency services.
No, ARCTIC AIR HEATING & COOLING CO does not offer warranties.