ARCTIC AIR HEATING & COOLING CO

Everything has gone great with all services they have provided. Their office and field staff are professional, responsive, explain everything thoroughly, and give you all the options available as to repair or replace. Prices are reasonable and appear to be in line with similar service providers. They put me on a list for tune ups, so they call me when it is time to tune up the AC or the furnace. One less thing for me to try to track. Thanks, Arctic Air!!

Everything went well! Would use them again!

I purchased my AC/Heater unit through Arctic Air a little over 3 years ago. When it wouldn't cool this spring, I called them to come out. They said they'd be there on Wednesday they didn't show up. After calling, they said they'd definitely be there on Thursday but they didn't show up. Repeating this same scenario on Friday. No call back, no nothing. When I called to cancel on Monday I wasn't asked why which I found strange. I felt like I was struggling to get someone to say "they'd look into it" but never felt I got the apology or empathy I deserved as an existing client.

We got a new furnace and air conditioner. They were very good. My air conditioner quit and the furnace is 22 years old. took one day. They cleaned up after themselves.

Work was done quickly and very professionally.

They explained what was wrong and repaired the leak.

My experience was fine. It was great. They did a good job.

They were fast, reasonable and professional. I have also used them since to install a new water heater. This is a great company!

Brandon called to give us a time frame on when he would be at our house. Brandon showed up when promised and within minutes he knew what the problem was; we needed a solenoid replaced. Unfortunetley he didn't have one on his truck, he said it might be Monday before he would have it. It was 31 degrees outside and rainy, we had just moved into our new house and our furnace stopped working. Brandon said he might be able to find the part somewhere even though it was Saturday at 6pm, he informed us that he would look for the part and call within 45 min. Promise was kept .he came back with the part, put that on; he also installed a shut off valve and put a new thermostat on and did not charge any extra. That was nice, We will be calling them again when we have any other problems with our heating or air. Great customer service and skill!!

Excellent! I have used Brandon for several years for tune-up services and installation of home humidifier. I would not use any other company. They are honest, professional and do very good work. Their service techs were very knowledgeable and worked efficiently. I can't say enough good things about them.

I called late on a Wednesday afternoon. I received a call from Brandon within 10 minutes. Because our air wasn't working he scheduled me for his first call on Thursday. He was on site at 8:00 a.m. this morning. He was unable to fix the air conditioner because it was clogged. He told me to call a duct cleaning service to clear the coil and then let him know if the unit wasn't cooling properly after the cleaning. He would not charge me for the service call! Amazing! Highly recommend this company and Brandon.

Furnace went out overnight Sunday with temps in the low 10's! we called Monday at 8 and they were here to look by 9.They went back to office to get furnace and sent tech out at 1:00. They were finished by afternoon and the home heated up by 8:00 that evening!

My furnace went out in the middle of the night and the temps were very cold. I called at 8am and they were here by 9am and finished before 10am as I had to get my terminally ill husband to the VA. From the first phone call to their office until after Brandon got here, they were very thoughtful, informative and compassionate.....I would highly recommend them to anyone. Brandon S gave me a tuneup, cleanup and fixed the problem with some simple tips to keep the furnace in top shape especially during this stressful time in our life.. Thanks a million to this company. They were fabulous... Sincerely, Denise

They were extremely professional. They got me a rebate that I didn't even know about, which has actually helped me long term with my electric company. They came out immediately. They were very kind. They were really upfront. They explained everything in detail and gave me options to upgrade to energy efficient air conditioner (how I got the rebate). They were just really really good.

Good service. Very professional, did a good job on the installation.

They're very reliable and honest and the customer service was great but they're a little more expensive.

I called late afternoon and a technician was at my home by 8:30 AM the following morning. This was " heat advisory " weather and it was our second day without AC. We thought/hoped that we needed only a Freon charge, but instead there had been problems with the starter and due to many false starts it had burned out other components. The technician could offer only what he said could be a temporary fix, and advised that we needed a new system. We decided that we would have to make that purchase. They started installation within 2 hours and finished within 4 hours. The young men who did the work were pleasant, courteous, efficient. They cleaned up after themselves, and even took off their shoes when they came into the upstairs. We didn't comparison shop, so I don't know how the price would compare with other systems or companies. So far, it is operating perfectly, but it is too soon to rate quality of the product/brand. We are very appreciative for the quick service.

Our A/C stopped cooling about 8:30 PM on a hot and humid evening. When I realized that the house was starting to get warmer, I checked all the things I knew to check. I called Artic Air at about 8:45 and was told that someone would call within the hour. About 4 minutes later Brandon called and said he would not be able to make it until 8 AM or before 9 AM in the morning. After a while I told him that was fine. We put fans on us so we could sleep. At 7:30 AM the next morning Brandon called and said he was en route. I was very glad. He arrived and came shook hands with us and proceeded to the a/c unit. He was very knowledgeable and found the problem quickly. He explained and showed me the problem. Replaced the solenoid and put the a/c together. It started and ran great. Brandon made an extra step by washing out the fins. I would use his service again recommend Artic to my friends.

Simple service call. Nothing remarkable. Price of freon is getting ridiculous but I don't suppose the vendor can control that.

I had originally called for service as my AC was not working. After inspecting the unit the technician recommended I replace it .It was over 20 years old so I had kind of expected that. He explained several options, with different price ranges depending on what I wanted to spend. After deciding on the unit I wanted, they were able to schedule us for first thing the next morning. He then recharged our system for us to get us through the night. There was an installer at the house at 8am and we had cold air by the afternoon. Both the tech and the installer were courteous and professional. I will use them again and would recommend them as well

We received a call Sunday evening advising that they would be arriving between 8-9 AM on Monday. The technician arrived at 8:15 and immediately began work. They took great care to place runners on the carpet and protect the area around the unit. The technician worked non-stop for 4 hours and by 12:30 PM, the new unit was up and running. He went through the handling of the new thermostat (we removed a heat pump) and explained the functions and care of the new unit. The entire crew performed professionally and politely throughout the process. I would not hesitate to recommend Arctic Air to family and friends in the future. Great Job!!!

This is a good company and I have used them before not only for service calls but I also had them put in a brand new AC and furnace a couple of years ago. I find them to be trustworthy and not out to gouge you for something that is not necessary. Their pricing and overall business practice is excellent. I won't use anyone else and I would recommend them highly!

Overall it was a great experience and would recommend them to all of my friends and family. It was honest work at a very fair price.

On 11-24-12 the technicians for Arctic Air came to our home for an emergency after hours call. Our heater wasn't cycling properly and was blowing cold when it was on. On previous inspections we were alerted to the fact that the"control system interface" (my words, the motherboard) may need to be replaced. We agreed and it was replaced. We paid a total of $615.95. The next day it occured to me that we may be under warranty. Sure enough we were! BY 1 YEAR!! I spoke to LeAnn on several occasaions. They were unable to locate me in their system. They were unable to verify I had even purchased a heater from them. They couldn't even verify I had purchased fillters from them not once but TWICE in the last 4 years. It was always a hassle when I stopped in to buy them since they didn't know what type of furnace I had. Via the phone, eventually, they said I was in the system but only had 1-2 yearly inspections done. Therefore they wouldn't honor ANY warranty. I have had my furnace serviced EVERY year because it would OBVIOUSLY negate the warranty if I didn't. It's also a safety issue since my home is my biggest investment. Since year one I verified I didn't need to keep the receipts for the yearly inspections. The technician said "NO" since they would be on file if I ever needed warranty work. I just needed the original purchase paperwork which I have. I even made a call to Ray Nash, the owner and installer, to see how we could rectify the situation. I asked about their record keeping. He informed me that any installation paperwork that far back was archived and in a cave. He was defiant and short with me saying they may not have even installed my furnace. I faxed additional information to LeAnn on 12/14/2012 and have heard nary a peep from ANYONE since. So I decided to write this review after I saw the advertisment in my Angie's List book. Please understand, this furnace was installed long BEFORE I was an Angie's List member. However, this is pertinent information and I am out $615.95 because they won't honor their warranty. Beware...

What my husband and I find to be so impressive is from the office staff, technicians and sales team we were treated with the best customer service that we have ever had! That is something that is hard to find now days! We have referred all of our family and friends to Arctic Air and look forward to doing more business in the future. Thank you Arctic Air!!!