Approved Pro
CompuSmile, LLC
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,
About us
My name is Scott Quinby, and I provide ON-SITE, LOCAL computer services to my beloved clients in the St. Louis area. Don't settle for REMOTE SERVICE from an OUT-OF-TOWN company when you can have a friendly, local professional with 45 years' experience come visit you instead. Angie's list customers get $10 off their first service call. Satisfaction guaranteed! I look forward to working with you!
Business highlights
Emergency services offered
26 years of experience
Services we offer
CompuSmile offers on-site PC technical support, computer setup, computer repair, Internet setup, secure wireless networking (WiFi), virus & spyware removal, security software installation, data backup, and one-on-one personal tutoring on any subject: e-mail, Microsoft Windows, Office, Word, Excel, Outlook, QuickBooks, Quicken, iTunes, iPhones, iPads & tablets, Android devices, Dropbox, digital cameras, and much more. Pretty much anything computer-related! :-)
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.0300 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 99% | ||
| 1% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 76-100 of 300 reviews
Kathleen L.
Dec 2013
Scott promptly returned my phone-call & also corresponded with me via e-mail before his scheduled appointment. He arrived on-time and graciously spent over 3 hours to provide several critical computer services which included: confirming the failing hard-drive diagnosis, backing-up all of our hard-drive data, transferring all that data to our new computer, setting up our new computer & monitor, organizing all of our scattered data into appropriate folders (documents, photos, videos) & cleaning up unnecessary icon short-cuts that were crowding my start-up screen. He also installed software that I had purchased & then made sure that our printer was set-up with our new computer and that everything was working properly. He is very knowledgeable and communicates the computer lingo into understandable lay-men language. He explained how to continue to back-up our data onto the portable hard-drive which he volunteered to purchase for us ~ that was extremely thoughtful of him, because losing all of our computer-stored data was a great worry to us but now, thanks to Scott, we are protected. We highly recommend him for his expertise, honesty, reliability and great personality. He is a true treasure and at this holiday time of year, he brought joy to our world!
Response from CompuSmile, LLC
"Thank you so much for your glowing review! I'm glad I brought "joy to your world," as that's my goal with all my clients. I'm happy to hear things are working well with your new PC. Please don't hesitate to call me for any additional assistance you might need in the future!"
Chris W.
Nov 2013
He came in and got right to work. He got finished then checked my computer for Malware and Spyware to finish out the hour. My computer is working great again! Scott is a real nice guy, too.
Response from CompuSmile, LLC
"Glad to hear you think I'm a nice guy! And thanks for submitting such a nice report; I really appreciate it! I'm happy to help anytime in the future if you need it."
Edward S.
Nov 2013
I called Scott the morning of the 15th. He said would be there by 4PM. Was on time and quickly was able to restore my computer's corrupted AOL software. Scott is pleasant to work with. And it extremely knowledgeable and reasonable.
Response from CompuSmile, LLC
"Thank you so much for taking the time to post such a nice report. I've enjoyed working with you as a repeat client, and I'm happy to help with any other issues that might arise in the future!"
SUSAN S.
Oct 2013
He's very nice. He will go the extra mile to help teach you how to use your computer.
Response from CompuSmile, LLC
"Thank you very much for your kind review. I really appreciate your repeat business! I look forward to helping you with your other computing needs in the future!"
Georgia K.
Oct 2013
I had lost the ability to access my e-mail at all. I called ATT because they are my provider. They couldn't do anything because my e-mail was actually with Yahoo. The man at ATT did give me a good piece of advice and that was when I called Yahoo I should not give out my credit card number but he would not explain why. I found out why when I called Yahoo. After an hour of talking to an outsourced person he told me I had been hacked, he could fix it and it would cost me $400. I said I would think about it and get back with him if I wanted him to do the job. He called my home four or five times trying to get me to let him do the work. I had already decided to work with someone locally and chose Compusmile. I called Scott, we set a date, he had to cancel but he called and let me know of the change. He fixed my e-mail, got me a new e-mail address, fixed other things on my computer and my husband's computer. He is such a pleasant person to work with and so knowledgeable about computers. If or I should say when I have problems again I will definitely call him.
Response from CompuSmile, LLC
"Thank you so much for your kind review. I'm glad you found me pleasant to work with, and the feeling is mutual. To all Angie's List subscribers, whether you choose to hire me or someone else, PLEASE avoid solicting remote help from an online service. I firmly believe that most problems are best handled in-person, and the prices some of those services charge (such as the one this member quoted) are exorbitant."
Lydia W.
Oct 2013
Scott is just wonderful to work with. He picked up my computer and let me know what was wrong with it. He gave me and estimate and stuck within the quote he provided. He also let me know when the computer would be ready. He was prompt and everything went smoothly. He also returned all the old hardware that was not working.
The computer was covered under an extended warranty and works great like it's new again. When I spoke with the warranty company who asked about all the work I was having done, they said that $400 was extremely reasonable and is way less than what a larger commercial company would charge.
The computer was covered under an extended warranty and works great like it's new again. When I spoke with the warranty company who asked about all the work I was having done, they said that $400 was extremely reasonable and is way less than what a larger commercial company would charge.
Response from CompuSmile, LLC
"Thank you very much for such a nice review! I'm glad you were happy with my services. And thank you for pointing out that my price was much lower than what a "chain" repair service would have charged. It's always my goal to provide good service at a fair price, and I'm pleased you felt that's what I did for you."
Debbie M.
Oct 2013
It went great! Scott was able to identify a problem that I had that I did not even know I had. And that resolved the issues I was having. I rea lly appreciated his patience and explanation of what was going on. He was clear and used layman terms when explaining things to me. I also appreciate that he made sure that he clearly understood my concerns before looking into it.
Response from CompuSmile, LLC
"Thank you so much for writing such a kind review. I'm happy to hear you felt I explained things in terms you could understand. I feel that if my clients aren't "getting" what I'm trying to convey, then it's up to me to keep trying different approaches until it "clicks in." I'm glad you felt that's what I did for you!"
Brandon B.
Oct 2013
Everything went fine. I talked to Scott several times before his visit to discuss myself and my sister's needs. Since my sister was not confident that she would know the right questions to ask him if she met with him alone and I also needed my laptop looked at, we asked Scott if he could see us at the same time. He agreed. He figured out what was going on with my laptop, he then backed up my files and proceeded to correct the issue while simultaneously assessing my sister's laptop. Within an hour, he had fixed my connectivity issue, assessed my sister's old computer, and provided her with two suggestions for a new laptop. All in all, I am extremely happy with his service and happy to say that I am writing this review from my laptop!
Now, let's discuss the price. Best Buy quoted me $200 and Toshiba quoted me $100 (but they would actually be talking me through the repairs and not actually fixing it themselves), and Scott charged me less than both of them ($88 for the hour-$10 Angie's list coupon+$20 for the flash drive=$78). Thanks Scott!!
Now, let's discuss the price. Best Buy quoted me $200 and Toshiba quoted me $100 (but they would actually be talking me through the repairs and not actually fixing it themselves), and Scott charged me less than both of them ($88 for the hour-$10 Angie's list coupon+$20 for the flash drive=$78). Thanks Scott!!
Response from CompuSmile, LLC
"I'm very happy to hear that you were so satisfied with my work! Thanks especially for noting the price difference between what I charged you and what competitors offered. I pride myself in being efficient and fair, so I'm glad I was able to provide you good value!"
NANCY W.
Sep 2013
Scott and I exchanged several messages to set up the time for him to come. He was prompt in returning my calls and he really worked with me around scheduling which I greatly appreciated. He arrived promptly at the appointed time. He worked for a little over two hours explaining to me everything he was doing. He was very respectful of my outdated desire to continue to use AOL and helped me fix all the issues I was having. He was thorough and worked efficiently. I am sure the time will come when I have more computer issues and I will call him again.
Response from CompuSmile, LLC
"Thank you very much for your kind review! I really enjoyed working with you. I'm happy to help again in the future if you need it!"
Julene G.
Sep 2013
My laptop was a mess. I was not able to use it at all. Our fairly new desktop had a few issues. Scott spent several hours at our house cleaning everything up and giving us some tips. He was very patient, knowledgable, professional, and polite. I would highly recommend him.
Response from CompuSmile, LLC
"Thank you so much for taking the time to write such a nice report. I'm glad you were satisfied with the results! Please don't hesitate to contact me again in the future for additional assistance."
R R.
Sep 2013
Scott is professional and very pleasant. It is easy to ask him questions and have him respond in a way that a lay person can understand. He was punctual in responding to my initial email requesting help, and he arrived on the dot of our scheduled appointment. We have had many computer techs in the past to assist us with issues. Hands-down, Scott was the most knowledgeable and the most professional! I would strongly recommend him.
Response from CompuSmile, LLC
"Thank you so much for the glowing review! I'm very flattered by all your kind words, and I'm happy to hear you were very satisfied with my work. Don't hesitate to call again about any other questions or issues!"
Walt B.
Aug 2013
He did the work, but it seems it wasn't complete. So he came out again and did more work, at no additional charge.
Response from CompuSmile, LLC
"Thank you very much for your positive review! Occasionally, there are some lingering issues after my appointments, but I'm always willing to pay a return visit to tie up the loose ends. Thankfully, everything was resolved in the end!"
Barbara S.
Aug 2013
Please see above. Scott stayed for six hours, ensuring that we had a fully operating computer system. Cannot say enought good things about Scott, his ability and his integrity.
Once he determined that our Desktop computer was beyong saving, he asked me to write a check for less money, since we weren't using the power source he brought in for that computer. Although he worked on task for six hours, Scott didn't charge for what he termed "nonproductive time."
Once he determined that our Desktop computer was beyong saving, he asked me to write a check for less money, since we weren't using the power source he brought in for that computer. Although he worked on task for six hours, Scott didn't charge for what he termed "nonproductive time."
Response from CompuSmile, LLC
"Thank you so much for your glowing review! Yes, I stayed 6 hours to make sure things were working properly, but I'm glad you appreciated that I charged you for only half that. I don't feel right about charging for time that ends up being unproductive. I feel it's only fair. Thanks again, and I'm happy to help with any computer issues or questions you may have in the future!"
Susan L.
Aug 2013
I think he did a great job. He stayed quite a while, making sure my computer purged the unnecessary files. He took the time to explain what had happened and how he was fixing it. Very happy with his service. Would use him again. (I can't remember the date of service, so this may not be accurate.)
Response from CompuSmile, LLC
"Thanks so much for your kind review! I'm glad to hear that things are working better now! I'm happy to help again in the future!"
JOAN D.
Aug 2013
Scott called me back promptly and was right on time for our appointment. Scott was friendly, knowledgeable and had a nice 'compusmile'. He fixed the problem with my PC and even installed and ran a PC cleaner. I would definitely use again.
Response from CompuSmile, LLC
"Thank you so much for such a nice report! Glad you liked my "CompuSmile". :) I'm happy to help with any issues or questions you may have in the future!"
Edward S.
Aug 2013
I called for service. Scott said he would be at my home between 6 or 7pm. Was on time. He replaced the power pack and all was well. He was very professional and efficient. Would definitely recommend him and use his services again.
Response from CompuSmile, LLC
"Thank you very much for taking the time to post such a kind report. I'm glad you were happy with the results, and I'm happy to help again with any other questions or issues you may have in the future!"
MIRIAM J.
Jul 2013
I left a voice message first thing in the morning and Scott called back within 30 minutes. After I summarized the situation, he offered to come that same afternoon. He spent 2.5 hours at my home, working straight through, leaving at 7:15pm. He explained what he was doing as he did it. He was very personable and professional, and flexible regarding scheduling. I appreciate that he admitted he couldn't explain what caused the problem, and that he showed me what to do should it occur again. His rates were reasonable and worth every penny. I won't hesitate to call him again.
Response from CompuSmile, LLC
"Thank you very much for your kind report! I'm glad you found me personal and professional and "worth every penny." I thoroughly enjoyed working with you every step of the way. If your problem recurs, you'll know how to resolve it easily!"
Joel F.
Jul 2013
went well, problems solved
Response from CompuSmile, LLC
"Thanks so much for taking the time to write such a nice report for me. I'm glad to hear your problems are solved. Thanks, too, for being such a good client over the years. I very much value your business and enjoy working with you!"
Linda M.
Jul 2013
Scott came and got right to work--at first like a car taken to the mechanic the error messages would not pop up. However in a bit it started to act up again. Scott went to the ATT website and upgraded my email programs, upgraded the safety protocols and then slowly and precisely got one program up at at time until once again all three were working. What a headache it was for me but no problem for Scott. Saved my from pulling my hair out. Scott was considerate, through and fixed the problem. And now my programs work better than they ever have. Sweet!
Response from CompuSmile, LLC
"I'm so glad to hear that things are working better for you, and I hope they continue to do so! Thank you so much for taking the time to write such a thoughtful report for me. I very much appreciate it!"
Laura L.
Jun 2013
Went above and beyond! He is very professional and extremely knowledgeable when it comes to computers. I previously called a big store computer repair service and they were costly and seemed not to be as knowledgeable. I am so happy we found CompuSmile. Definitely try him out.
Response from CompuSmile, LLC
"It's always a pleasure to help a client more than once, and I very much appreciate your return business. Thank you so much for singing my praises! I'm happy to help with any other issues that might arise in the future."
Monica S.
Jun 2013
He made a house call back in March this year and I liked that because I don’t have to bring the computer somewhere. He did well. He cleaned up my hard drive and had all my files copied from my old computer to my current computer. He planned to recycle my old computer so minus the worry of hauling it somewhere. I still have the old hard drive, I won’t have to worry about my old files. He is responsive, got back to me quickly.
Response from CompuSmile, LLC
"Thank you very much for your kind review. I'm happy you took advantage of my free recycling services, and I encourage all other Angie's List members to do so as well. As you mentioned, my approach is to leave the data with you and recycle the rest of the computer without fear of sharing sensitive information. I hope to help you again in the future!"
MARY C.
May 2013
As usual, everything went well when having Scott do work for you. We used to use Geek Squad, but they can't compare to Compusmile.
You can feel totally confident having Scott work on your computers.
You can feel totally confident having Scott work on your computers.
Response from CompuSmile, LLC
"Thank you so much for taking the time to write such a kind review! I appreciate your trust in me and value you as a return customer. Thank you very much for your business."
Cheryl B.
Apr 2013
He was here several hours but did not charge me while there was scanning being performed. He was prompt and resposnvie to calls and will call you back right away. He is well qualified, thourugh, pleasant and explained what he was doing. He shows up on time or calls if he will be late. He was very professional.
Response from CompuSmile, LLC
"Thank you very much for such a nice report! I really appreciate your taking the time to describe in detail all the things you felt I did right. I very much value you as a return client, and I'm happy to help with any issues you may have going forward."
CATHY P.
Mar 2013
I am an amateur in computers with tons of photos that I had hoped to be able to enjoy and share via computer software. That did not happen. There were four such software programs on the pc at least. I had not understood how the folders worked on pc and had created a monster. From time to time I would attempt to start over and organize, but after 7 years of failed effort and the addition of more photos, it became unsalvageable. I was finding web pages, pop up ads and all sorts of bizarre things in the photo software with my pictures, still do not know how they got there. I couldn't figure out the 'virtual photo' concept, so I was afraid to delele anything for fear of losing a grandchild's picture. We have needed professional help but have been afraid to hire for all the horror stories by dishonest techs.
In Angie's List magazine last November I found an ad for CompuSmile and decided to look it up. The plenary reports were terrific, and there were alot of them. I noticed that the owner always responded to a member's report. I was impressed at the tone and content on the CompuSmile website, and in particular felt good about the owner's qualifications and experience. So, finally, Scott Quinby, CompuSmile came yesterday 3/26/13 at 10a.m. He left at 8p.m. The man didn't stop for lunch, he hardly came up for air. I had a three page list of issues &/or questions. He listened and quickly knew where to begin. My computer had been doing some strange things for some time, it was slow, application hangs. The first two tests Scott ran revealed no malware. He was still suspicious and ran a third test - there it was. I can't explain in detail how or what he did, only that he didn't accept the first or second tests 'good news' as good enough. He took the additional measures because of a suspicion that proved right. That was fixed. He did a full system check, took off critical, but too old programs and reinstalled them. He removed items we did not need, recommended better replacement programs that were free in a couple of instances. He cleaned out an old external hard drive we had and set it up for use with photo saving. It just seemed as though Scott was checking it out as though it were his own. All through the day I was asking questions, interrupting him...He kept saying he didn't mind and stayed on task while we talked. Scott is soft-spoken, polite, courteous, intuitive, and patient. The bulk of the time spent was locating and merging the photos into one place. THOUSANDS! I don't know anyone who would have been so pleasant and patient for so many hours at such a mundane task.
After deleting tons and tons of garbage, finding another ton of photos/videos/scans gone wild, Scott installed a photo & edit program he recommended might be more intuitive for me. Before he left every photo was in a functionally organized & understandable filing system. He made sure that the external hard drive was operating properly. And then turned the back-up software on. Ten hours after he arrived we happily wrote CompuSmile a check!And we will call Scott for our computer needs.Ten hours after he arrived we happily wrote CompuSmile a check! We need another appointment soon for tutorial help. We will call Scott for our computer needs.
Scott has terrific communication skills, we found him to be extremely cooperative, responsive, a good listener, able to teach and willing to serve. He says he loves what he does, it shows. Scott. Thank you.
In Angie's List magazine last November I found an ad for CompuSmile and decided to look it up. The plenary reports were terrific, and there were alot of them. I noticed that the owner always responded to a member's report. I was impressed at the tone and content on the CompuSmile website, and in particular felt good about the owner's qualifications and experience. So, finally, Scott Quinby, CompuSmile came yesterday 3/26/13 at 10a.m. He left at 8p.m. The man didn't stop for lunch, he hardly came up for air. I had a three page list of issues &/or questions. He listened and quickly knew where to begin. My computer had been doing some strange things for some time, it was slow, application hangs. The first two tests Scott ran revealed no malware. He was still suspicious and ran a third test - there it was. I can't explain in detail how or what he did, only that he didn't accept the first or second tests 'good news' as good enough. He took the additional measures because of a suspicion that proved right. That was fixed. He did a full system check, took off critical, but too old programs and reinstalled them. He removed items we did not need, recommended better replacement programs that were free in a couple of instances. He cleaned out an old external hard drive we had and set it up for use with photo saving. It just seemed as though Scott was checking it out as though it were his own. All through the day I was asking questions, interrupting him...He kept saying he didn't mind and stayed on task while we talked. Scott is soft-spoken, polite, courteous, intuitive, and patient. The bulk of the time spent was locating and merging the photos into one place. THOUSANDS! I don't know anyone who would have been so pleasant and patient for so many hours at such a mundane task.
After deleting tons and tons of garbage, finding another ton of photos/videos/scans gone wild, Scott installed a photo & edit program he recommended might be more intuitive for me. Before he left every photo was in a functionally organized & understandable filing system. He made sure that the external hard drive was operating properly. And then turned the back-up software on. Ten hours after he arrived we happily wrote CompuSmile a check!And we will call Scott for our computer needs.Ten hours after he arrived we happily wrote CompuSmile a check! We need another appointment soon for tutorial help. We will call Scott for our computer needs.
Scott has terrific communication skills, we found him to be extremely cooperative, responsive, a good listener, able to teach and willing to serve. He says he loves what he does, it shows. Scott. Thank you.
Response from CompuSmile, LLC
"Now this is the kind of review that makes me really happy! Thank you SO much for describing our appointment in such detail. I really appreciate all the time you took! And I'm tickled to hear how satisfied you were with my visit. You were a joy to work with, and I look forward to getting together again soon for a tutorial. It's clients like you who make my job so worthwhile!"
Harry H.
Mar 2013
Called for service and Scott was here the next day to check the computer and gave us a lot of information regarding the problem. He told us our monitor was bad and we purchased a new one and everything worked as he had said it would.
He was great to work with and we would call him again for any problem we would have in the future.
He was great to work with and we would call him again for any problem we would have in the future.
Response from CompuSmile, LLC
"Thank you for taking the time to share your favorable thoughts with the Angie's List community. I really enjoyed working with you and would welcome the opportunity again in the future. I hope your new monitor works well for you!"
Licensing
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FAQ
CompuSmile, LLC is currently rated 5.0 overall out of 5.
CompuSmile, LLC accepts the following forms of payment: CreditCard
Yes, CompuSmile, LLC offers free project estimates.
No, CompuSmile, LLC does not offer eco-friendly accreditations.
No, CompuSmile, LLC does not offer a senior discount.
Yes, CompuSmile, LLC offers emergency services.
No, CompuSmile, LLC does not offer warranties.