Champion Windows and Home Exteriors of St. Louis

All went pretty well. The crew was fast, efficient & cleaned up well behind themselves. In shipping, the frame for the slider was cracked, so they installed it & ordered another to replace it...which they did @ 5 weeks later. My only complaint is w/the slider. While I love it, I paid the extra money for the darker interior & exterior frames. For some reason, Champion does not do the inside portion of the slider frame, which is clearly visible. Since my siding is dark, this is a detriment & a problem I did not have with my other windows or my sliding door, which is from Anderson. Since the color is "baked" on, according to their literature, I think this should be something they should absolutely be providing.

It was a very poor experience. I contracted with them in August and job was not 100% complete until February. The office stopped responding to me for weeks at a time. Installed a cracked window and it took them months to replace it. Installation manager is rude. Division manager is rude and unhelpful. They never apologized for the months of delays. I paid a premium price and received low budget service.

Our experience went well. We have a walk-out basement where the deck is over the patio. We had them put a cover over the deck, actually a roof. It was pretty pricey. Champion stuff is pricey, but you get what you pay for. We are big fans of Champion and they are not cheap. They are very expensive, but their product is good and their service is good. They have a fair price. I had them do windows in two houses and they are good people. We would not hesitate to call them again.

Living in a 70 year old house with the original wood framed, single pane windows was getting tiresome. Most of the windows don't open and none of them have screens. It was time for an upgrade. Champion did an excellent job of replacing three large windows in the front of the house and replacing the bathroom window with a slider. I had to order seven windows total. The windows in the living room actually needed two windows per opening - a double hung up top and a picture window below. I was worried they would find rot and other issues with the house being so old, but everything went off without any issues. They trimmed the windows on the outside and the inside with basic metal and it looks great. From the sales process to measuring to installation I couldn't be happier. I have already scheduled Champion to replace nine more windows. They were a little pricier than some other competitor's bids, but I was very happy with the quality of the windows and the professionalism of everyone I dealt with at Champion.

They were very helpful in suggesting the best and most efficient way to replace the windows throughout the house. We have some very large openings so they took into account the cost and the safety for the low windows with grandkids often visiting. Their price was nearly 40% less than offers we'd received from others. They had a better warranty. They were very good about explaining their services. The workers showed up on the appointed day and did a very professional job. It's a large house so it took them a couple of days. There were quite courteous and cleaned up any mess before leaving.

It went fine, they did a great job. They were very professional, timely, they did what they said they were going to do and I'm very pleased with them.

The workers were very knowledgeable and did a very good job.

We have used Champion before as they have replaced all but 4 windows in our house over several years. The work was done professionally and as promised. If and when the time comes I would use Champion to replace the last 4 Windows. There has been a niticeable improvement in indoor comfort and a decrease in our heating bills. I would not hesitate to recommend Champion if your thinking of replacing some windows.

They were wonderful. Very professional. Windows are great!

At first did not plan on using Champion for window installation due to costs, but after visiting 2 other showrooms and then Champion's showroom I realized the difference in quality. The salesman was definitely a salesman, but he answered all of our questions and spent extra time with us when we visited the showroom. Champion's windows were of much higher quality than the other 2 companies' windows we observed. I still think they could have been a little cheaper. The office kept us informed of our order and when the windows and doors arrived (ahead of schedule) they contacted us for installation. The installation did take a little longer then first scheduled which would have been difficult if my wife was working at the time, but she was not so it was not a problem. After a year, we are still happy with our windows.

While the quality of the final product is fine and we like the final product - the process itself was painful and had we known how long it would really take we never would have hired them. They estimated 2-3 weeks for our relatively small job, it took more than 12. They had a number of excuses including that they had no control over their own production. The wrong size windows arrived not once but twice. They also failed to respond to an initial inspection report for more than 9 weeks. We lost the use of this room in our home for the entire summer. There is also appears to be high turnover there, we went through several project managers before the job even started and our sales rep is no longer with the company.

My experience has gone very well. They did a good job. They were very professional. The sun room looks great!

They did an excellent job. Their material is wonderful. Their workmanship is excellent. The storm door is out sourced, not like their windows and doors, and they had ordered the wrong one. I am now waiting for my storm dorm since it is on back order. They are a top quality company and I hate that they had to outsource their storm doors. I think that is their only weakness.

My experience went really well. We liked everything we did and we had no issues with them. We are very pleased with the door and window. Their quality is great but I did think their price was a little on the high side.

They are excellent! They have been good to work with and I like that they offer a lifetime warranty. The sales rep, Barry Seelit, does a great job. He tries to get you the best deal you can get with the windows. The contractors do good work and they are honest. They are quick on the job. The price can be double than other companies but the quality of the work is better.

Very good service, installers were very helpful and efficient

My experience was pretty good. They are good people to work with. There were two people here doing the installation. The new door is working fine.

Do not order with Champion Door. We moved into a new house a year ago. 3 months ago the glass on one of our balcony doors broke. We called Champion to see how much it would be to fix it since the door was a Champion door. The guy who came out told us it was under warranty and that it would be no price. We were so happy! He told us that the new glass would be in in about 3 weeks and someone would call us. 3 weeks later someone called to schedule a time to put in the new glass. I take off work and the morning of our appointment another guy calls because he sees that they called the wrong person to schedule the appointment and that no one ever ordered our door! He also says that the door isn't under warranty and he couldn't believe someone had told me that. I explain what happened and I assume he works it out. He comes out to look at the door and see what needs to be ordered. So now we're back to square one after 5 weeks. He orders the door (which is from another company) and says someone will call me in 3-4 weeks. 4 weeks later no one calls, so I call in only to find out that the door had been on hold the whole time because Champion hadn't approved it. Once again, the door hasn't been made but I was assured it would ship out 10 days later and that I would receive a call the week after it ships. Last week comes and goes without a call, so I call today only to find out it never shipped and still hasn't shipped! The updated status is that it should ship in a day or two. I am now going on 3 months without a front balcony window and no door has even been made. I am tired of babysitting this situation, taking off work for false appointments and having some of the worst communication I've experienced from a company. After talking with a manager, which I should have done 6 weeks ago, I was told that they have a lot of communication issues in the company they are trying to work out. I will never go through Champion Door again and will encourage anyone i meet not to go with them.

The phone reps were friendly and set up the date for an estimate quickly. The rep who came was NOT at all friendly. He has a "why are you bothering me" attitude. I described what I would like, and he offered absolutely no opinion and no options. He took 2 min to measure the site, then handed me a brochure and left. Told me he'd give me an estimate in a week. It's been at least two weeks. Not a word. Terrible experience. We were planning on spending at least 50 grand. Guess someone else will get the business.

They were very good at demonstrating the effectiveness of a higher quality window. I paid more for the windows, but now I understand now why it was worth paying more for the widows.

I bought a fixer upper home and knew I would have to replace the windows. I received a coupon from Champion in the mail for 30% off of a whole house of windows (which I believe the coupon said had to be at least 7 windows, and I had 8 windows in my main level). I decided to get a quote; the salesman was on time and very professional. He wasn't bothered by my dog being present and was very personable. I have mostly very large windows, plus one extra large picture window, plus I have 6 small basement windows, so I asked for a quote for the whole house including the basement, and another quote for just my main level (8 windows). While the salesman wrote up the estimate, he mentioned that in addition to my 30% off coupon, they could offer additional discounts for featuring a Champion sign in my front yard, which I said would be fine, and was hopeful for a reasonable quote. When he quoted me "13" I first thought he meant $1300, but NO, he meant $13,000.00 for the whole house, including basement, to be done. To have obscured glass (for the bathroom window and basement windows) was an extra $50.00 per window! Without the basement windows (which are small), the quote was still $9,000.00 That was AFTER the 30% off and additional discounts he'd mentioned. I was blown away by how expensive it was. He mentioned they offer financing through GE Capital, and that they do not have "different classes of windows or low end windows" like some window suppliers, and that all of their windows are top of the line. I appreciate quality, but only if I can afford it. I believe windows are an important investment, but this would have blown my remodeling budget. Due to the high quote and worthless "discount coupon", I decided to continue to look for another company to replace my windows.

One glass slider window, scratch out of the box. One slider window was too long by an inch, that slider will not lock and screen and windows both move at the same time. They returned one time to fix the screen.

In general very smooth and everyone is very responsive and professional. They were very accommodating with regards to the installation day and time. The only thing that I didn't like was how insistent everyone seems to be with the advertising , I totally understand that is how they get new customer but I think they should take it a bit lighter.

The price was a little high. The experience was great! I liked their professionalism, their professional business ethics, they let me pick out the door, and the warranty.

Beautiful windows; great installation. quick and clean.