Champion Windows and Home Exteriors of St. Louis

The salesperson was very helpful and knowledgeable. The installation crew was fantastic and cleaned up very well after the installation. The windows look great. Overall I am extremely happy with everything.

Replaced windows and did excellent job. Cleaned up afterward.

Mark Still the Champian salesperson was very knowledgeable and helpful

It was excellent. They were personable, very efficient, and very sensitive in maintaining the property.

attempted to get a bid on window replacements - this turned into a seven email exchange where they wanted all members of the family present for the discussion, including mention of the need for someone with power of attorney present. was incredibly bizarre... for a window replacement bid. using a nearby contractor to tackle such a simple job. just wow.

Everything was great. The crew that installed the windows and patio doors were very friendly and provided excellent customer service

My sunroom project with Champion is not complete and is on- going. So far, so good. Frank and Austin are continuing to show up every day and do exemplary work. I will write an extensive review after the job is complete.

Everything was very smooth from estimate to install. Process was much faster than we expected.

helpful and hard working. all employees know what they're doing.

It was good. They did the work in a professional manner. The quality of the windows was much better than our previous ones.

Everything was pretty smooth. One if the windows was measured incorrectly, but it was quickly rectified

A 2 day installation took over 4 months. Installers would show for an hour and leave, then wouldn’t see them for a week. This went on for months!! Ordered extra screens and they were wrong. Salesman “Paul” was super nice, he was the best part of the ordeal. Would not recommend Champion.

My installers did a tremendous job and cleaned up after themselves. These windows are absolutely amazing!

All the windows were done the same day

Excellent service, completed on time, regular updates!

They installed 15 replacement windows... they installed one window (with the opening) wrong. Immediately told them ( installers) they contacted office and said correct window would be ordered. After 3 Better Business complaints, and one letter to headquarters and 5 months of waiting, they installed another wrong window !!! It has now been 6 months and I’m still waiting for the window I ordered and paid for.

We used Champion Windows three years ago to hang six windows on the back of our home ($3,700) and we were very happy with the Company and the windows. If I had reviewed them at that time, I would have given them 5 stars. We wanted new windows on the front of our house and they did not perform the job we ordered and paid for, which was $3,500. The outside caulking job on two of the four windows was incomplete and sloppy. But much more importantly, we brought to Champion's attention the fact that we are now unable to hang blinds on our new windows. They knew this was going to be an issue before we purchased and ordered our windows, but did not share this information with us. When they were at our house making the sale and when they sent people to measure a second time we had blinds hanging. Their solution to our problem was unacceptable. We asked for a partial refund to the installation manager and the division manager. They did not respond to our email. I sent a second email and they are continuing to ignore us. Funny how the division manager communicated with me via email before the sale. He also promised me on the phone before the sale, that they were still the professional company they were when we had the windows installed on the back of our home. When their original sales person didn't show up for our scheduled appointment, I called Champion to let them know and the division manager called me within five minutes. This was before they had our money. We now need to decide whether or not we should pursue this matter in small claims court. This is very unfortunate, as we believe Champion's window is a quality product. However, their concern after they have your money is minimal. If you deal with this company, you are rolling the dice. They are capable of performing quality work, but if something goes wrong, you're on your own.

It went well. They came out and did the work. They did it on time and everything was right. They said they were going to come out. He showed me the samples. I told him the problem that I had. The samples were very good and he was a very good salesman. We arrived at a price and the day to put it in and that's about it.

They were fine. Over a period of 3 years they've replaced all the windows in our house.We did the whole house over a period of three years and we always had the same salesmen. He was always on time. The window in the bathroom is a sliding window, it was put over a whirlpool tup. I thought all the windows were fine. Our utility bills are low.

We decided to use them because of price and quality.

They are excellent their service, their workmanship all excellent.

I have a champion sliding glass door in my house. I inherited this door. The lock is broken. I have been trying for several years to get a new lock ordered. At no time was I told that they could not order this part for me because the door was out of warranty. I was continually told they were still trying to get the part in stock. I am now trying to get my house ready to sell and need a lock on this door so I reached back out to Champion again. I was called by Angie the office manager who was rude and condescending towards me and my request as if somehow I should have known that this door was out of warranty and that somehow I should have known that they do not supply parts. I inherited this door when I bought the house. I have no way of knowing when it was installed. I also had no way of knowing that they do not supply parts as the previous people I have spoken with opted not to inform me of this, they continued to make me think they were working on ordering the lock I needed. I informed her that I don't mind that its not covered and I have no problem paying for the new lock and instillation to which I was rudely told that they cannot do any work on the door because of its lack of warranty regardless of my willingness to pay for the work. She then continued to display more unpleasant attitude when I asked what I should do to get a lock for this door. She responded that I should go to a hardware store... wow! I never thought of that! Of course I have already thought of that. I have gone to many hardware stores, with pictures of my door, and have been told that they have nothing that will fit this door. Apparently this door was installed in 1997, so I completely understand that parts may not be readily available but for the company who provided the door to not have parts available to fix the door just because it's out of warranty does not make sense to me. What I do not understand however is why the mixed communication depending on which employees you speak with and why am I getting an unpleasant attitude and horrible customer service for trying to figure out what to do with a problem I inherited through no fault of my own other than buying a house from someone who obviously doesn't make good decisions. I am not an unreasonable person, however I am a person who still believes in customer service and what I received today was unexpected and unacceptable. I was looking for help and answers and I was met with a very rude attitude. Despite my frustration with this situation, which I believe is completely understandable considering what I've been dealing with on this door, there was a better way to handle the situation. That better way is called good customer service and I did not find that here.

It went okay, the foreign workers arrived on schedule. They did not all speak English, they did not respect my property as I would have liked, but that was minor. The workers worked long and hard, it was finished to our approval and they came back to fix a few minor problems.

They just went absolutely out of their way to please us and there was one mistake that they uttered and they could have gotten away without telling us about it but it was a door that was not upgraded as we had ordered it and they called me and said they put the wrong door in and asked if we could make an appointment to come and put the correct door in and take the other one out. So, they had lots of integrity and honesty. They were great. The price was better than some of the other outfits that we saw about the same quality and yet $15,000 - $17,000 less. They are not even carpenters, they are craftsmen. The people who com out to put these in have done this for 25 and 30 years and they just really know their stuff. They said they were going to be there at 9:00 and they were there at that time.

I have no complaints. They did a terrific job. They were very timely and clean. I just love them! I have no problems. You get what you pay for.