Response from Mark Hicks LLC
I sincerely apologize that we don't service St. Louis City. We are a small company and we serve St. Louis County and Jefferson County. Extending our service area to cover St. Louis city would compromise our ability to provide quality service to our core service territory. An "F" rating is extreme and harmful to our company's reputation because it does not in any way reflect our performance. Again, I apologize for your disappointment. [member's name removed] In your particular case I am willing to forego our service boundary and provide an estimate if you agree to removing the unfair "F" rating from our comments. Please message me through Angie's List and I will promptly dispatch my son to gather the information necessary for your estimate. I'm actually flattered by your disappointment that we don't service your area. That motivates me to show you what we can do. Our company has carved a niche over the last 33 years and we excel at what we do. Our reputation has spread far and wide and it pains me to turn down business opportunities in St. Louis city and St. Charles County but I have to steer the company carefully in a manner that ensures we remain competitive. Our integrity and reputation is worth more than taking on business that has the propensity to spread us too thin and affect our service levels adversely. This is a highly competitive business with very low margins therefore we must manage it, including service territory, very diligently. I hope to hear back from you. Mark Hicks 314-520-0472