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Crystal Heating & Cooling Services Inc

Heating and Air Conditioning, Air Duct Cleaning, Water Heaters,

About us

We are a full service heating and cooling company including all aspects of HVAC and Mechanical Contracting. Employee owned and operated since 1965. All installers and servicemen are highly trained members of the Sheet Metal Workers Local 36 Union. Emergency Service available after hours as well as weekends and holidays. Office locations – 3 Cave Industrial Dr, Crystal City, MO 63109 and 141 Busenbark, Farmington, MO 63640. Additional phone – (573) 431-5200. .

Business highlights

60 years of trusted experience
Emergency Services Offered

Services we offer

Heating, AC Repair & Installation - Residential, Commercial & Industrial

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.863 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
5%
3
0%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.9
punctuality
4.9
Showing 51-63 of 63 reviews

Debbie R.
09/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$600

Debrah S.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Installed ac and furnace efficiently and left no mess. They also applied for our rebate from Amerun UE which we received promptly. Installers were very pleasant and easy to deal with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,600

Melissa W.
08/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: New air conditioner and upgraded system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

David N.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They were very quick and neat. They replaced my furnace in the middle of 20 degree weather in just 2 days time. They were friendly and easy to deal with.
Rating CategoryRating out of 5
Yes, I recommend this pro

White W.
03/2015
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Serviced the heat pump

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Fern M.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
I like their service.
Description of Work: I use Crystal Heating & Cooling Services Inc. They put in a new furnace for me last year and they serviced it since then. I took out their yearly service plan.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Crystal Heating & Cooling Services Inc
Thank you [member name removed]! We appreciate having you as a customer. Have a Happy New Year!

Randy L.
10/2014
5.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: warrantee work- quick and to the point great to mwork with

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jian C.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: my heat and AC did not working properly. AC stopped for a few days, I got Air comfort service to looked at two days earlier, the tech Mark did something, he only kept complain that our furnace is too old. after he left, the heat was not working. I called Air comfort back, the lady on the phone was very nice, she checked with the tech who said he can not help us any more and we should look for someelse. the lady on the phone offered to refund our service charge which was nice. so I found Crystal heating; it is on$40 for whole diagnostic and visit. The tech Gary was just amazing. he came prompt on time. he spent two hours checking everything, fixed all the problems, even did extra work to help us finding all the stuff, we just purchased this big house with many things we don't even know where they were. Gary went out his way to find all the equiments checking the function, giving advice.... he just simplly to be amazing, very knowledgable, professional, patience, he not only knows what he is doing and talking about, also he was able to find a way to explain and show me everying. i knew nothing about furnace/heat/ac or any house supplies before his visit. He didn't even mention to charge us any extra after whole two hours continuous work. he wrote a summary for me for record with 0 charge. All of his hard work including coming all the way was only $40 the amount i prepaid online. Now I felt sorry that I should have gave him a big tip. Anyway, from now on, we decided we will always call Gary for any future service on HVAC system. we also plan to sign up a yearly service plan with Crystal heating. But we will require Gary to be our guy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Darrell B.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
No surprises.
Description of Work: On an annual maintenance contract. They keep my heating and air-conditioning working effectively. And, they show up on time!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

JAMES A.
06/2014
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Recharge both units - no other inspections checked or tested. Ask for estimate to replace both and have not yet heard back from company !!

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$380

Response from Crystal Heating & Cooling Services Inc
Hi [member name removed], I want to apologize on behalf of Crystal Heating & Cooling for this situation. I have made our Sales Manager aware of your frustrations and he is going to contact you directly today. We would like to do anything necessary to rectify these issues. We appreciate your comments and your honesty. We will work on this until you are satisfied. Kind regards, Tracy Durbin, Customer Service Crystal Heating & Cooling Service, Inc. (636) 937-2927

Wayne C.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Installed new heat pump and furnace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,800

Don S.
05/2012
5.0
heating & air conditioning/hvac
  + -1 more
good
Description of Work: replaced furnace and air conditioner

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Judy K.
08/2009
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75
    • 1
    • 2
    • 3(current)

Contact information

PO Box 378, Crystal City, MO 63019

www.crystalheating.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Metal Fabrication & Restoration

FAQ

Crystal Heating & Cooling Services Inc is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Crystal Heating & Cooling Services Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Crystal Heating & Cooling Services Inc offers free project estimates.
No, Crystal Heating & Cooling Services Inc does not offer eco-friendly accreditations.
No, Crystal Heating & Cooling Services Inc does not offer a senior discount.
Yes, Crystal Heating & Cooling Services Inc offers emergency services.
No, Crystal Heating & Cooling Services Inc does not offer warranties.
Crystal Heating & Cooling Services Inc offers the following services: Heating, AC Repair & Installation - Residential, Commercial & Industrial

Contact information

PO Box 378, Crystal City, MO 63019

www.crystalheating.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed