About us
Business highlights
60 years of trusted experience
Emergency Services Offered
Services we offer
Amenities
Free Estimates
YesSenior Discount
5%
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.863 Reviews
Showing 1-25 of 63 reviews
Laura W.
10/2017
heating & air conditioning/hvac
+ -1 moreAwesome! There is nothing bad that can be said.
Description of Work: We needed a complete HVAC system installed.
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Yes, I recommend this pro
Kenny J.
01/2017
heating & air conditioning/hvac
+ -1 moreThey could be better in terms of their pricing of just showing up.
Description of Work: The water was leaking down from inside the furnace and Crystal Heating & Air Conditioning came out and fixed it. There was water coming out to the hose so there was water at the bottom of the furnace.
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Yes, I recommend this pro
Beverly O.
09/2016
heating & air conditioning/hvac
+ -1 moreGreat. Very prompt and were able to install quickly.
Description of Work: New air conditioner and furnace
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Yes, I recommend this pro
Patricia G.
08/2015
heating & air conditioning/hvac
+ -1 moreThey call before they come and setup an appointment. They don't leave a mess and are all really nice.
Description of Work: I have an annual contract with this company. They clean my furnace and AC unit.
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Yes, I recommend this pro
$169
Carrie H.
06/2015
heating & air conditioning/hvac
+ -1 moreThey did a good job and they provided a quality system. They are very professional and prompt in responding to call. They are a costly though.
Description of Work: They sold to us a Heating and air conditioning system and the installed it.
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Yes, I recommend this pro
$4,000
Carrie H.
06/2015
heating & air conditioning/hvac
+ -1 moreIt was wonderful! They did everything on time and a fairly cheaper price. The workers are professional and knowledgeable of their work.
Description of Work: They installed our Air Conditioning system.
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Yes, I recommend this pro
$170
Brenda A.
05/2015
heating & air conditioning/hvac
+ -1 moreHe stayed for 3 hours asking me and my husband for all our personal information, how long we are going to live here have lived here, social sec. numbers, income, asked if we had a big bag of money to throw at a new furnace and central air unit, also said don't take the cheapest one! He said he remembers everything about anyone's home which could be a good or a bad thing. Tried to call him to see if he could do it any cheaper, possibly just get a new furnace only, he had us take a picture of the estimate and send to his smartphone, then email him a copy, and he has yet to call back. Unprofessional conduct, ERRIE-even, and if you don't want to spend a fortune, they don't even give you the time of day! I will never call them again. I used them before I got good service, but then again it was a person from the Farmington location that came to our home that day. The Festus Crystal City location is a joke. People are weird, and they want to know your life history ove the course of staying at your home for 3 hours for an estimate....So think about that before you call these people!
Description of Work: Lee, came to give an estimate from the Festus Crystal City, Missouri location He stayed for 3 hours asking me and my husband for all our personal information, how long we are going to live here have lived here, social sec. numbers, income, asked if we had a big bag of money to throw at a new furnace and central air unit, also said don't take the cheapest one! He said he remembers everything about anyone's home which could be a good or a bad thing. Tried to call him to see if he could do it any cheaper, possibly just get a new furnace only, he had us take a picture of the estimate and send to his smartphone, then email him a copy, and he has yet to call back. Unprofessional conduct, ERRIE-even, and if you don't want to spend a fortune, they don't even give you the time of day! I will never call them again. I used them before I got good service, but then again it was a person from the Farmington location that came to our home that day. The Festus Crystal City location is a joke. People are weird, and they want to know your life history ove the course of staying at your home for 3 hours for an estimate....So think about that before you call these people!
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$10,000
Response from Crystal Heating & Cooling Services Inc
Nicole J.
08/2014
air duct cleaning, heating & air conditioning/hvac
+ 0 moreThey did a great job. They sent one tech and it took about 6 hours to do our home -- which is about 1,200 sq. ft.
Description of Work: They did a whole house air duct cleaning.
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Yes, I recommend this pro
$200
Shannon J.
08/2014
air duct cleaning, heating & air conditioning/hvac
+ 0 moreJoe did a wonderful job with our AC and duct cleaning. He was on time, professional, and thorough; would definitely use again!
Description of Work: AC unit repair and duct work/cleaning
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Yes, I recommend this pro
$695
Brenda A.
07/2014
heating & air conditioning/hvac
+ -1 moreIt went well. Technician was very professional, very polite, and very informative. I would HIGHLY RECOMMEND this company. No pushy sales and very professional.
Description of Work: Provider called because it was raining, kept in touch throughout the day, and did arrive as said. Provider identified the problem and accepted the printout of the special pricing from Angie's List! I was very pleased!
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Yes, I recommend this pro
$49
David W.
07/2014
heating & air conditioning/hvac
+ -1 moreThey were prompt. The install crew got here for a long five or six hours for whole job and that is set up and running. They left the place clean. I guess we had a little issue the lower speed that set for the air conditioning was too fast and very noisy and they did a follow up call three days later to correct that and rectified the problem. We called them for quote somebody was out promptly and we agreed on the price and they were out two days later to do the installation. They were excellent. We had called three other contractors and never even got return calls. Their technician seem to be knowledgeable and they showed up promptly. I would consider using them again.
Description of Work: We used Crystal Heating & Cooling Services about two weeks ago. They put in a new furnace and air conditioning system for us.
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Yes, I recommend this pro
$6,500
Denise A.
06/2014
heating & air conditioning/hvac
+ -1 moreIt went very well, our 18 year old AC stopped working on a hot day and they came out the same day we contacted them. Since they were "fitting us in" they were unable to provide a time but said they would call 30 min in before they came. This worked for us and as they said, the tech called 30 min before he arrived. He wore boot covers (it was wet outside) and quickly got to work. He found an electrical issue in the furnace (at the controller) and showed me what the problem was before he replaced anything. He also told us how much the cost would be. We agreed to have it replaced. Once that was fixed, he found another issue at the outside unit; a fried contactor, and again showed how there was no power coming out of it. We agreed to the cost of that repair and then he repaired it. After that the AC worked well. The tech also showed us some preventative maintenance items that we could do to increase the life of the unit.
Description of Work: They reviewed our air conditioning unit and diagnosed 2 issues. Replaced the two bad components and added a fuse so the issue cannot occur again.
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Yes, I recommend this pro
$300
Richard B.
06/2014
heating & air conditioning/hvac
+ -1 moreThe ac was working fine but I had a basement drain line from the furnace to the sewer which was blocked. He said that it was caused by the ac freezing up. I said it was caused by a blocked line. He added freon to the ac. It didn't need it. He left and the problem existed after $165. It still a blocked line.
Description of Work: Put freon in the ac.
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$165
Betty H.
05/2014
heating & air conditioning/hvac
+ -1 moreThe technician arrived early and did not notify me he would be early. His statement as he came in "I understand you have a problem with your system, can you tell me what it is?" "I don't have a problem, but I thought this was a diagnostic service" Tech, "We have a maintenance contract for $189.00 you can purchase for a year." Me "No don't want that. So you are not going to do anything per this purchase." Tech, "Well, I can look at system. For $49.00 extra I can clean, __". Me "I am not going to spend anymore money for this service". Tech, "I will check your filter". which he did as well as giving me the specs for filter size, etc. I needed to buy. He informed me all the things wrong with Angie's List. They don't get any money for the deals, etc. I thought I had misunderstood the word "diagnostic" in the deal. As I go though the events, I believe it was a bait and switch. I have purchased 3 deals. 2 good out of 3, isn't too bad.
Description of Work: Changed the filter in my furnace and gave me the specs for new filters.
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$40
Response from Crystal Heating & Cooling Services Inc
Carol L.
05/2014
heating & air conditioning/hvac
+ -1 moreThe salesman did an excellent job to make sure that the unit was exactly what we wanted so we would rate him as very professional and customer service oriented. When installing the system there was some mismeasurements which resulted in the installation being more involved than it should have been. Because of this the installer's suggestion was to not install the humidifier which was not an option. He had to refigure how to make it work. The installer was not very friendly which surprised us since the company is supposed to be "employee owned". Everyone has a bad day but when you are installing a $7000.00 system one should be grateful and provide excellent customer service, especially if he is part owner of the company. On a positive note, there was a problem with the fan on the heat pump and they sent a technician out the same day (the system was installed), ordered the part and the replacement part was installed later the same day. This was excellent service! So far, we are happy with the way the system is working and our house has been very comfortable. We would definitely recommend Crystal Heating and Cooling to our friends and family.
Description of Work: They installed a new heating and cooling system (heat pump) in our home.
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Yes, I recommend this pro
$7,000
Chris O.
04/2014
heating & air conditioning/hvac
+ -1 moreThe service call was great. Showed up on time and got to work very quickly. Actual diagnosis took about 45 mins. The tech was very friendly and nice. Besides recommending I get a new unit, which I knew he was going to say, I thought he was very good at his job. The issue ended up being a safety switch the triggered when I had the attic fan on the weekend prior to this, and a simple reset was in order. What I wasnt expecting was another 45 dollar bill for the reset of the safety switch as I think that should have been included in the diagnostic as no parts were replaced. Over all the amount I paid is still less than the service call would have cost me so I cant complain too much...I was just expecting a bigger discount, like I am sure we all want. Overall I would recommend this provider as I think the money spent was still worth it.
Description of Work: Came out to service my heater that wasnt working.
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Yes, I recommend this pro
$80
Robert S.
04/2014
heating & air conditioning/hvac
+ -1 moreTechnician was very helpful and informative. Added 2 lbs of Freon to system and told me other issues he saw and recommended but did not force them on me. Also gave some information about getting replacement unit only after I asked. $75 per lb for Freon seems a little pricey but it looks like that is the average cost for Freon thanks to the government. Highly recommend this provider.
Description of Work: Checked AC and added 2lbs of freon
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Yes, I recommend this pro
$190
Response from Crystal Heating & Cooling Services Inc
Don S.
03/2014
heating & air conditioning/hvac
+ -1 morequick and clean.a very skilled installation.the price went down 1000 dollars after I displayed quotes from harster cooling.
Description of Work: replaced heating and cooling system.
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Yes, I recommend this pro
$4,000
Wayne C.
02/2014
heating & air conditioning/hvac
+ -1 moreThey always do a good job and I've used them for years. It costed me about $3000 to put in a new air conditioning unit.
Description of Work: I had some work done by Crystal Heating & Cooling Services Inc to put in a new unit about a year ago.
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Yes, I recommend this pro
$3,000
Jenna B.
02/2014
heating & air conditioning/hvac
+ -1 moreIt was good. They did a good job. The cost of the service was between $1,200 and $1,500 and that was a fair price. They were able to get out really quickly and get the installation taken care of. We have had no problems with them whatsoever. Everything went smoothly. We would most definitely use them again in the future.
Description of Work: We used Crystal Heating & Cooling Services Inc. in the summer of 2012 for putting in a new air conditioner for us.
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Yes, I recommend this pro
$1,300
Mark T.
02/2014
heating & air conditioning/hvac
+ -1 moreThey were excellent. It was expensive but it was still cheaper than everybody else. They were quick and punctual. They were in and out. They were efficient and clean. They got the job done quickly. They did great work. They were always there when they said they would be. I highly recommend them for anybody putting in a new system.
Description of Work: I used Crystal Heating & Cooling Services for installation in a new home.
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Yes, I recommend this pro
$5,000
Martin H.
11/2013
heating & air conditioning/hvac
+ -1 moreThe technician, Darren, was fantastic!!! He checked the system and found nothing wrong and proceeded to trace the electrical problem and he discovered a short in a 220 Volt Junction box. This possibly save the house from burning down!!! He didn't have to do this, but he went beyond what was required. He checked what he could and we isolated the problem so I needed to get an electrician to fix the problem that had been identified. I would not have known what to check and I have done wiring. He felt heat and vibration in one of the unions. Turns out, the union had loosened and a wire was exposed that shorted to the box. There was some telltale charing. The service call was prompt and professional. These folks are the greatest. Focus was on my problem and getting it resolved quickly.
Description of Work: Have a new heating and cooling system they put in. Breakers kept blowing on that line. I could not diagnose if the problem was electrical or the system. I had reset the breakers at least 5 times with the same outcome...they blew. I spent one 50 degree night in the house (Thanksgiving Day) and called them the next day. They were right out.
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Yes, I recommend this pro
$79
Shannon J.
10/2013
heating & air conditioning/hvac
+ -1 moreIt was great! The technician was on time, friendly, and efficient...
Description of Work: Cleaned our AC unit
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Yes, I recommend this pro
$250
Ruthann H.
08/2013
heating & air conditioning/hvac
+ -1 moreThey're a good company. They come out and they're very responsive. They're competitively priced. They're nice and professional. I would use them in the future.
Description of Work: I use Crystal Heating & Cooling all the time for my heating and cooling. They replaced the motor in my air conditioning unit and my furnace.
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Yes, I recommend this pro
$475
Mary S.
07/2013
heating & air conditioning/hvac
+ -1 moreThey show up when they say they're going to and they're pretty thorough. Two times, they were there for maintenance. They were there once because I was having an issue. They were always really prompt, helpful and professional.
Description of Work: I use Crystal Heating & Cooling for my air conditioner.
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Yes, I recommend this pro
Contact information
PO Box 378, Crystal City, MO 63019
www.crystalheating.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
ClosedLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Water Heaters,
Metal Fabrication & Restoration
FAQ
Crystal Heating & Cooling Services Inc is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
Crystal Heating & Cooling Services Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Crystal Heating & Cooling Services Inc offers free project estimates.
No, Crystal Heating & Cooling Services Inc does not offer eco-friendly accreditations.
No, Crystal Heating & Cooling Services Inc does not offer a senior discount.
Yes, Crystal Heating & Cooling Services Inc offers emergency services.
No, Crystal Heating & Cooling Services Inc does not offer warranties.
Crystal Heating & Cooling Services Inc offers the following services: Heating, AC Repair & Installation - Residential, Commercial & Industrial
Contact information
PO Box 378, Crystal City, MO 63019
www.crystalheating.comService hours
Sunday:
ClosedMonday:
8:00 AM - 5:00 PMTuesday:
8:00 AM - 5:00 PMWednesday:
8:00 AM - 5:00 PMThursday:
8:00 AM - 5:00 PMFriday:
8:00 AM - 5:00 PMSaturday:
Closed