Get matched with top fireplace cleaning pros in Chaffee, MO

"It went so well!! We heard about Pyramid through a trusted friend and will definitely use them on our next project. They had a better price than the other places we were looking at and had more selection that to me, seemed to be better quality! The installers were clean and respectful. If you want a classy and stunning job use this company."

"I have been working with Mario, and found the experience to be incredibly difficult and disappointing. I provided pictures of the layout of my kitchen and measurements of cabinets, and inquired multiple times if there is anything else I need to ensure my kitchen is "finished". Mario was little to no help, and stated he isn't a designer. I was not expecting him to design anything, merely ensure as a cabinet expert and project manager for your company that all components needed to finish my kitchen were included in my order. I was first told that the cabinets were solid wood cabinets by Mario - only to find out the boxes are actually not solid wood and neither is my complete door for my shaker cabinet. This was not upfront or honest. My cabinets were delivered (with some damage pictures attached - Mario did not respond when I called repeatedly as they were being delivered or my urgent emails. Over a day later he advised I could drive my cabinets back in myself and they can fix them - I live in downtown Chicago and paid for delivery - obviously this was not an option), and despite telling me I had white shaker cabinets, I actually have unpainted boxes and an unfinished bottom on my cabinets. Additionally, there was not a panel to cover where this unpainted box would show by my microwave and no shelves for two of my upper cabinets. Mario took zero responsibility when I called and voiced my frustration and concerns. He informed me "he is not a mind reader". I did not expect him to be a mind reader, but did expect him to be a professional with better customer service. Also, when placing the order for the cabinets Mario stated he would keep me updated every step of the way. This NEVER happened. I pushed for every update, they were delayed beyond the date he advised I would have them. During my countertop measurements I was told by the very nice gentleman, Tom, that came out that the countertop would not fit in my elevator (despite the fact the same size countertop has already been in my place in that same elevator - and neighbors also had the same size countertop in one piece). Thankfully, Natalia helped me while Mario was out, and worked to find an option to have these countertops delivered in one piece (kudos to her). I was so grateful at instillation that countertop was in one piece. I provided pictures to Natalia prior to instillation showing my level cabinets. At no point did the installers state my cabinets were not level to lay the countertop. They placed the countertop DIRECTLY WITH WEIGHT on my DISHWASHER! Pictures of this are included. Shivs where put in, but the weight was not on them. MY contractor (not factory plaza) saw this and was immediately VERY concerned. He rectified the situation immediately out of fear the legs were going to break off my dishwasher. He also filled in part of the area around the shiv and countertop as NOTHING had been filled in or sealed correctly, and he was mortified another professional would leave my kitchen in this shape. There were also two small chips on the edge of my countertop from instillation which my contractor pointed out to me. After a week of emails, the installers were back out today to try and fix what had gone wrong. They sealed what was missed, evened out out the caulking for the shivs which had been left sticking out. Then when I asked if anything could be down about the chips they said yes, we can buff them right out. This resulted in one hand sanding creating a divot in my countertop. Then Roberto working endlessly to try to even this back out and match the corner rounds and even/smooth the side. He worked very hard to do this, but the corners do not match as they did at the time of installation, and the side is smooth but uneven (spots that have a noticeable dip when you run your hand across the surface). My purchase was for countertops with flat edges and matching corners. I do not have this. Also, when trying to repair the chips to the countertop which were from installation the workers began sanding the countertops (with no furniture coverings or warning about the amount of dust that was about to be generated). My furniture will need to be professionally cleaned due to how this was done, and the quartz dust that covered EVERYTHING in the condo. Additionally, an installer broker a pricey glass and chrome soap dispenser. I found it very unprofessional that the item was broken and NOT mentioned to me. I went into the bathroom to find it broken and no one else besides the installer had used that bathroom. Mario has to call me as he as he said he would do 5 days ago, I have followed up via phone and email. I also emailed and called the owner/VP - Darek Bosek with no response. His email if you need it for the future is Darek@factoryplaza.com. I would never work with them again. The price was right, but this is a situation of you get what you pay for from them."