Trinity Heating, Cooling, & Refrigeration LLC

It went fine, he gave me suggestions about things that he thought needed to be fixed/replaced/repaired along with the tune up

This service went very well. My only concern was that the Big Deal was not quite as it was described. The owner spoke to Angie's List to get that resolved.

After his above quote of $600, we told him that we wanted a second opinion. At that time he said, we need to pay him $115 for his less than 5 min spent with us. We politely asked him to only charge for diagnostic as he did not perform any service. He immediately snapped at us that we needed to pay him right away, otherwise he will go to small sessions court. He then hung up and called us back in 5 minutes that he had already contacted his attorney and was going to the court. On top of that he made a comment that ' YOU INDIANS ALWAYS DO LIKE THIS'. We still paid him his due but the experience was extremely unpleasant. We got a second opinion and the replacement part cost us $60 and the service $120. As we mentioned before, an extremely unpleasant experience with such a comment on our race. He should mention in his ad that he would not like to work for 'INDIANS'. We have a record of his texts and his calls.

He was mainly there to sell us $2000 worth of equipment. We bought a deal and he didn't do anything he was supposed to do. While my husband was on the phone he SP slammed the door and left. He shouldn't have been offering a BD if you don't plan to do any of the work.

I am very frustrated with Trinity as they rescheduled twice and then still didn't show on the date and time they assured my someone would be there. I am now turning this over to my credit card company to get a refund.

The service was thorough and efficient. Visit didn't last long.. This service gives me a lot of peace of mind.

Tim arrived a little early but that was fine. He took all the logs out of the fireplace, checked everything, added embers and placed the logs back in the fireplace better then they were originally. We were happy with the service.

He checked the fireplace but did not clean it as the deal had indicated.

Responsive to scheduling. Called the day of the schedule to let me know he was running behind due to other customer needed additional service and wanted to make sure I was okay with the delay, which I was. He did arrive within the updated schedule. He adjusted the chimney door which did not close completely, suggested to replace the pilot light device $100 which I approved, vacuumed the logs and walls.

It was alright. I don't know what I was expecting, but I was disappointed not knowing what I was expecting. They did say it was going to be a 17-point inspection, but that doesn't mean that it was a total inspection. He explained that he has to do that to be on Angie's List. He does check on for anything which is not working from visually more than what he can see from outside then he opens it up. He didn't get detailed into that but I don't know for $49 what I was expecting. It was fine. He seemed to be nice. When I was thinking that it was through Angie's List, I feel like it was a miscommunication from Angie's List's part. I wish I would have known what that 17-point inspection mean. Is it going to mean, they are going to check for this and this so I didn't have a baseline to go off so I don't necessarily know. That could have been done better between the vendor and Angie's List to come up with a list of things to be done. The pricing was fine. It wasn't too bad. It would probably cost him gas to come down to me. Apparently he was really busy and then after that it ran down. He was willing to work it out. There was some miscommunication because he didn't respond after 2-3 weeks. At the day he came out, he came out at the time he told me to. He was a great guy.

It was difficult to get an appointment set, but once the appointment was scheduled the work was completed satisfactorily.

It turned out fine. We ended up asking for some more services to be performed and paid for those. It was about $300 total, including the price of the deal. We had some scheduling problems to start with. The quality was fine. Everything is exactly like it should be. I would recommend them. They did what we asked. He did the troubleshooting for me. I would just try to nail down the schedule early and then everything else would be fine.

Tim came out when expected and performed the necessary inspections. He recommended an upgrade to a newer set of vented gas logs when I asked about getting ambient heat into the room. He was very informative and not pushy at all.

They said it would cost quite a bit to fix. They promised to call back and that was the last I heard of them. It took them too long to get back to me where I don't remember them. They were honest to say that they could not recommend using the fireplace because of the situation it was in. I liked their honesty. I liked that the person was personable and nice. I don't know what happened after that. I was very satisfied with their work. That time, we heard what we needed to hear. They didn't call back to solve the problem.

He shared with me how he sells other fireplaces. Also he was late for both appointments. I had to leave due to him being late for the first appointment. I had to call him to discuss the fact that he was late and I had to leave. He did not seem particularly interested in my business. Might have just been having a bad day.

He didn't do that much, for the price.

Actually fulfilling two or three scheduled appointments was challenging due to the constant rain. Now the AC is cooling much better. House actually gets cold at times. The approximate cost includes Angie's list Deal price, freon, and stop leak.

That was okay. They are somewhere in the middle.

He was not able to resolve one of the issues, but he did call back to let me know.

Arrived on time and performed service promptly. I'd use this company again.

All went well, they arrived on time cleaned and adjusted the fireplace. There was a lot of other services being offered for additional costs.

Had a groupon. Recheduled a few times but did an ok job when he finally came

REBUTTAL TO THE COMPANY'S RESPONSE:This guy is so unprofessional and manipulative. First, the claim about my wife not speaking good English and not being able to understand was untrue and is an attempt to disqualify an honest review. My house itself is 9 years old and he claims that the A/C unit is 12 years old ? how could that be true? It?s sad that a person with an associate degree doesn?t know the difference between inspection and tuning. Per the terms of the service, he was supposed to perform several things like: Calibrating and leveling thermostat Cleaning filters as needed Lubricating and inspecting bearings for wear Cleaning indoor coil (if accessible) Flushing and treating condensate drain with anti-algae product Inspecting condenser coil Cleaning condenser coil and removing debris Inspecting duct work for energy loss Inspecting safety devices for proper operation Inspecting fan blades Tightening all electrical connections Inspecting disconnect box for proper rating and installation What all if he performed was the following: Inspecting service valves for proper operation Measuring temperature difference between supply and return Monitoring compressor for proper amp draw, volt draw, and wiring connections Monitoring operating pressures of refrigerant Monitoring volts and amps on fan motor Inspecting and testing contractor for burns and/or pits Inspecting electrical for exposed wiring Inspecting and testing capacitors I never asked this guy for a refund to start with. I questioned the things that were not performed but he was the one who offered a refund multiple times as a tactic. When I accepted the offer, he took my name and address saying he will mail the check, which he never did. It?s funny to see his comments about stealing money and karma etc. I feel sorry for this guy as he was the one who wants to steal customer?s money by not performing what he was paid to do so. Also, claims about covering the repair costs that were never needed in the first place. He was trying to sell humidifier and fill Freon when there was no issue with it (I got it checked since then by another professional company). People are here for honest reviews including myself. When I see unprofessional people like this guy, I wanted to warn others to be careful. If this guy is any good, see the reviews for the past couple of months by several people. You will understand.

It went well. Arrived early, professional in his work. No complaints

They performed all the check points that was indicated on their inspection sheet.