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Trinity Heating, Cooling, & Refrigeration LLC

Heating and Air Conditioning, Fireplaces, Gas Logs,

About us

Please contact us by phone : 314-780-2118 - Thanks ! Trinity Heating, Cooling, and Refrigeration is a full service mechanical contractor with over 20 years of experience in the industry. Ask how you can get a utility cash rebate and a federal tax credit with upgrading you heating and cooling system to a more efficient one.

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

Residential sales, service, installation, & maintenance - furnaces, gas fireplaces, air conditioners, hot water heaters & softeners

Services we don't offer

Ask for details

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.5426 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
11%
3
7%
2
5%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.7
responsiveness
4.5
punctuality
4.6
Showing 326-350 of 426 reviews

Deanna D.
07/2015
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I signed up for a "Big Deal" which offered a 20-point inspection from Trinity Heating and Cooling. I played phone tag a couple of times before getting connected with someone from Trinity. We were able to schedule an appointment, but a couple of days before the appointment I got a call asking if I had set one up yet. I confirmed yes, and gave the date and time. So I was a little concerned about someone showing up for the appointment, but a service person did arrive on time. | |I am not sure, but I do not think most of the indoor points on the 20-point inspection list happened. The service person didn't spend much time indoors where the blower and electrical unit is; some of that time was talking to me about services/repairs that I could have someone ELSE do for me. I don't believe the thermostat got looked at/calibrated. The service person spent more time outdoors, and did show me what I should be aware of with an aging AC unit, and how to keep the unit cleaned out over the summer.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$50

Response from Trinity Heating, Cooling, & Refrigeration LLC
It is impossible to calibrate a digital thermostat

Paul B.
07/2015
3.0
fireplaces, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Fireplace check and clean

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
2.0
punctuality
1.0

$49

Joel L.
07/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: It seems this company is a one person operation. It took several calls and voicemails to set up service. When weather forced us to cancel our appointment, I called and left a message to reschedule and after 3 business have yet to hear from him. I ended up getting my purchase refunded because I did not want to continue the extended game of phone tag with this company.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Demetrius S.
07/2015
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I was not happy with the responsiveness. Took several days to connect with a live person. Also promised to do some things that they did not do. Could have just been a bad experience for me. Dosent neccessarily equate to a bad experience for others.

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0


DEBBIE S.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ben A.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Maha A.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Serviced AC unitd

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

shekar S.
06/2015
2.0
gas logs
  + -1 more
The work was not done
Description of Work: Could not arrange to do the work within the specified dates. please refund the money we paid. You are welcome to contact them.

Rating CategoryRating out of 5
value
5.0

Yes, I recommend this pro
$49

Response from Trinity Heating, Cooling, & Refrigeration LLC
First of all the work was done. I even made a repair on the fireplace chimney with no extra charge. As well as troubleshooting the humidifier on the furnace. I find it interesting that you investigate credit card fraud for a living then use Angie's list to commit it by trying to force Contractors into doing free work to avoid getting a bad grade. I Have reported this fraud to Angie's list and ask that this customer get removed before other contractors fall victim to the same scam. Question [Member Name Removed] What make you thing any one owes you something for free? Because they don't!

Deloras L.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Checkup done on gas fireplace. Provider was courteous and informative and knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$44

Joyce D.
06/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I had purchased a service ck for my 5 y.o. central air/heat pump unit, plus it had a leak that needed to be tracked down, repaired, with new Freon added. They wanted to sell me a new system instead. Needless to say the work was not done as he couldn't guarantee that the repair would hold.
Rating CategoryRating out of 5

Response from Trinity Heating, Cooling, & Refrigeration LLC
I received a call from [Members Name] requesting service for no A/C. I was able to respond in less than three hours. When I arrived I found the heat pump out of freon. The outdoor condenser was about 5 years old and improperly installed on the side of the trailer. The indoor evaporator was 20 years old and installed in a manor that surprised me that it ever worked. I should have left immediately after I walked into the trailer. There were at least 15 neglected cats in the first room. One of which looked like it had a bleeding tumor on the side of it's face. She kicked the animal out of the way to get to the indoor unit. There were also at least 5 overstuffed bird cages in the living room. As we walked down the hallway we noticed that there were at least 15 cages with barking dogs in them that looked severely neglected. The trailer floor was filthy and the stench was almost unbearable. Despite these disgusting work conditions I did what I could to troubleshoot the system and gave options to repair FREE of charge! No deal was bought by this customer. When me and My employee left I called Jefferson County Animal control. It was the worse case of animal abuse I have ever seen or heard of.

Donna R.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
Great!
Description of Work: Checked my air cond and inc freon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

John B.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Found that contactor was bad on a 23 year old compressor. Recommended that we replace it but agreed to just get it going for now with a new contactor. Will use them to replace unit later this year.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$140

john B.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sharron M.
05/2015
1.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Trinity Heating, Cooling, & Refrigeration LLC
Please call Tim to reconcile this problem with Trinity heating and cooling. 314-780-2118 We will do what ever takes to make sure you are satisfied

Jeff W.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Smooth and quick.
Description of Work: Inspect and clean

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Patricia I.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Fletch S.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
Did a great job!
Description of Work: Cleaned and got our gas fireplace working perfectly!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Joyce M.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Linda P.
04/2015
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Excellent work, average price, but EXTREMELY UNRELIABLE!!!!! Either didn't show or was "hours" late or took off and never got back with us. When we DID get him to respond to our calls, he would give us a time and then be 3-4 hours late! Very , Very unprofessional in this department!! He must not understand that MY TIME is valuable to me, also.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Trinity Heating, Cooling, & Refrigeration LLC
Please call Tim to reconcile this problem with Trinity Heating and Cooling We will do what it takes to make you satisfied

Mary J.
04/2015
3.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Inspection and cleaning of furnace. The guy showed up , told me my furnace was 23 years old and I should replace it. He could not give it a passing grade. My mistake was paying for an inspection when what I needed was a cleaning. He was here for 5 minutes. He did not clean it. Waste of money. They should state that they will not do inspections on older furnaces. The guy was polite. He did give me a free estimate to replace it. If we had gone with them I would have asked for the price to be deducted. We went with another company. I will never prepay for another service through Angie's list.
Rating CategoryRating out of 5
$45

Response from Trinity Heating, Cooling, & Refrigeration LLC
We are sorry you were not pleased with our service Please call Tim at 314-780-2118 to get refunded

Sherri H.
04/2015
3.0
fireplaces, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Checked fireplace - not personable and indicated my fireplace was old and i shouldn't expect too much. Quoted a price to fix it of several hundred dollars. Only thing serviced was the glass cleaned.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0

$80

john M.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

GENE T.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: SUMMER CHECK AND REPLACED TWO ITEMS THAT REQUIRED REPACING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

JOSEPH W.
04/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Maryjo M.
04/2015
1.0
gas logs, heating & air conditioning/hvac
  + 0 more
unknown
Description of Work: Nothing. Did not clean or fix my gas stove. Was supposed to call me back when he found a part for my stove. Did not call back.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$50

Response from Trinity Heating, Cooling, & Refrigeration LLC
I did call back and left the repair price price on your voice mail regarding your jotul stove. I assumed you chose to not go with the repair sense I did not hear back. The parts are available. Please call Tim at 314-780-2118

Contact information

Branson 65616, Branson, MO 65616

http://Trinityheatingcooling.co

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Eco-friendly Accreditations

LEED Accredited Professional
Yes
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Fireplaces,
Gas Logs,
Plumbing,
Water Heaters,
Chimney Sweep,
Chimney Repair,
Generator,
Water Filtration and Softening,
Home inspection,
Electrical

FAQ

Trinity Heating, Cooling, & Refrigeration LLC is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Trinity Heating, Cooling, & Refrigeration LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Trinity Heating, Cooling, & Refrigeration LLC offers free project estimates.
Yes, Trinity Heating, Cooling, & Refrigeration LLC offers eco-friendly accreditations.
Yes, Trinity Heating, Cooling, & Refrigeration LLC offers a 5% senior discount.
Yes, Trinity Heating, Cooling, & Refrigeration LLC offers emergency services.
Yes, Trinity Heating, Cooling, & Refrigeration LLC offers warranties.
Trinity Heating, Cooling, & Refrigeration LLC offers the following services: Residential sales, service, installation, & maintenance - furnaces, gas fireplaces, air conditioners, hot water heaters & softeners
Ask for details

Contact information

Branson 65616, Branson, MO 65616

http://Trinityheatingcooling.co

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day