Response from Miracle Method
Our first pride is customer service. Our techs always call to let the customer know their timing as we have no control over driving conditions. My tech did right by calling and letting the customer know that he was running late. As for the job needing to be rescheduled. yes it had to be, because once we got there to refinish the vanity top the customer told my tech that he wanted a half round (although he called it beveled edge) edge put on the vanity top, we don't carry the half round with us in the truck as it needs to be talked about during the estimate so we can purchase it before the job date. Also that tech had not actually beveled an edge before but had in fact installed a half round. This was a lack of communication between the customer and my estimator. To date, the customer has not called back to reschedule the work to be done.