Extra Step Cleaning LLC

Great - The owner Michelle is awesome. Very honest and dependable, and the cleaning is always top notch. We've used several other companies in the past and she is by far our favorite.

Michelle was great to work with! She replied to my inquiry quickly and professionally. She even communicated an update about the cleaning crew's arrival time and really worked to fit it into our schedule. Leslie and her team did an amazing job cleaning the house. They were kind and efficient. The team used quality products (Bona) on our hardwood floors and really feel like they went the Extra Step to ensure we we're satisfied. We will definitely be using them again and I'll happy refer them to friends and neighbors.

I am so impressed and excited that I have found Extra Step!! They clean my house every other week and I needed a last minute clean and they are able to do it. Michele, the owner is very professional and reliable. My house looked amazing after they cleaned. I can't express what an amazing job they do. I HIGHLY recommend them to anyone who wants a clean house!!!!!!

Thought I had scheduled service for May 28, right before my sister came for a visit - but they didn't schedule because I hadn't responded to their last message -- but i didn't respond because it was a statement, not a question, so I didn't see it as something needing a response. And they didn't follow up. And I though I was scheduled, so I didn't follow up. What a mess!

They are awesome. We like them alot. The crew is very quick and great. They have about 5 woman and it takes about 1 hour. The pricing is great. She is very open, I didn't like her using the same mop she uses in other houses so, she bought a mop just for my house. She let's me know if she can't do something or not. I wanted them to use my vaccuum cleaner but she said hers is better. They are very responsive to any special needs. They have excellent customer service.

I called on Monday and they were here on Tuesday. They brought a team of six women and they blew through my house in a little over an hour. Everything was so nice when they were done. We have a long haired, black retriever and there was dog hair everywhere! They got the floors clean, cleaned the windows on the doors, the baths were spotless and they even got my cooktop clean! A surprise I found later was that the microwave was clean too (and it was pretty much a mess). I'm not a terrible housekeeper but I've been so busy lately that the little things had slipped by. They dusted all the bookshelves and all my little collectibles and the beds were made up with clean linens...it's been almost a week and the house still looks wonderful! OH...and they cleaned, dusted and vacuumed the screened porch! I will definitely have them back and plan to set up a monthly visit. Thank you, ladies!

The Extra Step crew was at my house to help prepare for an upcoming party for my daughter. They were amazing! I had no idea how things had gotten away from me until the girls made it shine again. My bathrooms look incredible! I saw girls scrubbing baseboards, doors and door frames! Not to mention the kitchen, my microwave looks new again and the floors sparkle! The team was here for about an hour and a half, they were very professional and productive. Each had her on area of focus to be sure nothing was overlooked. I will definately use them again and not wait so long next time! Thank you to Michele for helping to make our party a huge success!

Michelle and her crew have been cleaning my house for the last several months. It started as a gift purchased by my mom from an Angie's List deep clean and we have now moved to having her and the crew here every two weeks. We LOVE them. They are very accommodating to our special requests and working around our crazy schedules. The girls all are extremely friendly and treat my children and dogs as if they were their own. They go beyond what I ever expected. I love coming home to a clean house every other week. I can't believe how detailed they are when they clean. They state that they do not clean windows, but they manage to get all the dog and hand prints off my patio doors and windows each time they are here. They removed 10 years of soap scum off my shower doors and floor and made it look brand new again. They get on their hands and knees each time and get under all my beds to remove the massive amounts of dog hair. I know my house is not an easy one with all the kids and pets and yet, they make it sparkle. I just read the last review and thought the customer had to be talking about a different cleaning company. I highly recommend them to anybody who wants a trustworthy company that offers great service with a personal touch.

This was a deep cleaning special. I have had my home professionally cleaned on many occasions so I know what to expect. My home is small, 950 sq feet. My home is typically fairly neat, On this occasion, my bedroom was somewhat of a disaster because I had emptied the items of one room into my bedroom for reorganization purposes. Other than that, I keep the dishes clean and the house picked up, etc. A crew came in to clean, they were here approximately 1 hour and 45 minutes. After the crew person said the upstairs was clean, I went upstairs to see as I knew she did not spend much time vacuuming. I saw quite a bit of debris on the floor so I tried my vacuum, all debris came up with my vacuum. I stated this issue to one of the crew members. I was told that perhaps their vacuum was not functioning properly and she preceded to explain possible problems with the vacuum (we also only have 1 instead of 2 vacuums today, she stated). It felt like excuses to me. Then she asked if I wanted her to vacuum using my vacuum cleaner. I declined as I was ill that day and was not up to dealing with the issues; why would a person who is cleaning your house ask you if they should vacuum up debris on the carpet and floors? The mats, for wiping feet, were not picked up so all the dirt/dust (it's was winter and a lot had been tracked in) were still under them; the crew mopped around them. There was still debris on the mats so they were not vacuumed properly. The mat by the front door was picked up and shook out but I believe it was because I was standing right there as the they were mopping the entry preparing to depart. The person cleaning the baseboards used a damp paper towel for part of them and she was done in fairly short order. I ran a damp paper towel over the areas she cleaned and it was soiled. I ran a damp paper towel over the floor in the kitchen, it was soiled. The bathrooms looked okay but definitely not a deep cleaning as there was dust etc on the shower door base and behind the toilet. The mats were not shook out, when I picked them up to take them to the wash right after they left, all the debris landed on the floor. There was still toothpaste splattered behind the faucet and the top of the toilet tank was still dusty/dirty. In general, the Angielist deals have rarely panned out for me. This one went particularly awry. My home really didn't look all that different after they left and it certainly was not deep cleaned. My expectations were not met and because of the excuses, I did not want to continue voicing concerns-it's not worth it to me. ***The response for the provider is not accurate. I do have pictures of the debris left behind and everything mentioned above. I had forgotten the service was booked that day as I had to book it quite a bit in advance - received no reminder call. I did not have any missed calls on my cell phone. When I came upstairs to check on the rooms it was AFTER it was stated the upstairs was complete. She was coming down the stairs with her vacuum stating that the upstairs was complete. I went upstairs to check because I was very surprised how quickly she was done. I do not appreciate this misrepresentation. The small floor entry mats and the bathroom rug could easily be cleaned. This is also a misrepresentation. I know the difference between a paper towel and a Magic Eraser. It was still dirty either way. What is stated by the vendor is a misrepresentation of several facts. The challenge was not nearly so great as stated by vendor. ***

I want to say first off that the service was good. I can't say great, but it was good. The team that showed up were like the little shoemaker elves. They were in and out in flash, and you didn't even know they were there, except that the left the house in better shape that when they arrived. Even my kid's rooms, which they had been told were optional because of the difficulty finding their floors. Our issues were probably nit-picky, but none-the-less issues that led us to sever the relationship. When I first called, I was informed that everything was done over email or phone. It seemed like a chore to even have Michelle come out to see the house. Well, yes it is a typical suburban house. The layout is virtually the same as every other house in our area, but still, I'm not the kind of person who only likes to exchange emails and texts, and invite complete strangers into my house without meeting them first. So it seemed, much to Michele's chagrin, she came out to the house and met the family. That went fine, and we set up the cleaning schedule. Michele was very accommodating, and fit us in to the schedule. The housecleaning was good as I mentioned before. We had had someone else before, and when you came home after this person had finished, you really felt like the house was clean. (We had a parting of the ways due to inconsistent scheduling.) With Michele's crew, it just felt tidied up. Some areas were supposed to be hit harder every week, but we had no idea if they had been done. So obviously nothing was extra spiffy that made us notice. I can best describe the way the housecleaning felt if I were to compare Michele's crew to a NASCAR pit crew. The whole idea was to get through the house as quickly as possible because there were so many others to get to throughout the day. We are not terribly messy people, and maybe it didn't take long to clean the house, but the level of cleanliness after the crew left just felt like we were a rush job. It just didn't have that sparkle we were looking for. Like I said, I think the crew definitely did an ok job, a good job, but not great. So we ended the relationship.

I bought a "Big Deal" "deep cleaning." The owner was at all points courteous and professional, and the crew arrived on time and was polite. However, I do not feel like the deal was a good value. The time they spent in my home was much shorter than what I paid for, and they didn't complete all the tasks listed on the Deal. The owner did ask me if I wanted to review their work before they left, but I don't think it should be my responsibility to check to make sure they did everything promised. I did find several things undone after they left, so I contacted her. She promptly scheduled a time for them to come back and do those things, which they did. Again, though, the time spent and level of work done for the price and what was advertised was not a good value, and I prefer to not have to check up on the work so carefully, so I will choose a different provider in the future.

Michele was great and really tried to work around my schedule. I really appreciated her flexibility. They worked quickly and my house looks wonderful. I would use Extra Step again!

They cleaned my house, especially floors and bathroom, very well. I thought they would wash dishes, but maybe I was mistaken. Michele is easy to talk with and I would recommend Extra Step Cleaning :)

Extra step was the only company I spoke to that understood that we are empty nesters for the most part and wanted the first floor cleaned every week and the other two floors just every other week. With kids away at school ,their rooms are hardly used except when home. The first time they came to do the whole house, they arrived with a task force and promptly on time that was agreed. We have now had them here again to do the first floor and I am pleased and will keep using them every week to do the main level and every other week to do the whole house. They are lead by the owner Michelle, and they are all very personable.

Michelle and her team of 6 women arrived and immediately went to work. Some focused on the bathrooms, some on bedrooms, etc. The whole house cleaning took between 45 to 60 minutes. The hardwood floors look great. I asked them to mop the walls in our Master Bedroom because we had some construction work done on the Master Bath and the dust was everywhere. I would definitely recommend Michelle and her crew to anyone who needed a whole house cleaning. I will use them again in the future. Paula Geigerman

Michelle and her crew were terrific! I have always cleaned my own home, because I am very particular. However, I was impressed with Michelle's thoroughness, respect for my home, and responsiveness to how I wanted things done. I have certain items of special sentimental meaning that I clean myself, and she remembered that I wanted those left alone. She and her crew were very friendly and I could not have been more satisfied with the job they did. They did a better job even than I could have done! I was so delighted with their help that I have signed on to have them come twice a month. They are the only ones I'd trust to clean my home. My dog, Scottie, who is not good with strangers, was a perfect gentlemen with Michelle and her crew. This says a lot!! I look forward to treating myself to their help on a routine basis. I can't say enough good about Extra Step Cleaning Service.

They showed up on time and did an amazing job. There were 4 of them so they got done quickly. They are professional and I will definitely be using them again.

It turned out very well. There were no extra charges. They were thorough and friendly.

The did a good job. An initial crew of 3 was joined by a second crew. They all had their area and did the whole job in a surprisingly short period of time. I was happy with the results.

Went well; they came in and were focused on getting the work done. They did a nice job. They were agreeable to performing some extra cleaning that was not part of the promotion at a very reasonable rate. I will definitely use them again.

It went well. The girls were great with my two dogs and did a fine job of cleaning. I would definitely use them again

Professional, accommodating, friendly, on time, thorough

They were on time, friendly and very efficient.

Very punctual and professional house cleaners. Responsive to any requests and with 5 or so cleaners, they are in and out in under an hour!

I was desperate for a cleaning group to come 2-4 times a month. I found Extra Step Cleaning. They are prompt, professional and know what they are doing. At the same time, they take direction well. Highly recommend.