Extra Step Cleaning LLC

Four women came to my house. They were on time and all very friendly. I showed them around and what I thought needed to be done extra good (I had had a new hardwood floor put in so there was a lot of dust). Each took a section of the house and everything was completely cleaned in one hour! They couldn't have done a better job! The great part is that the same four women will be back when I need them again so they will be familiar with what needs to be done AND I know it will be done good.

They are good communicators. They are always reliable and on time. They are eager to please.

They were good. The owner put an extra effort to make sure I knew when they were coming. He ensured an adequate crew. They did the clean up. We only had them for one time. They were very responsive and had good demeanor.

Michele and the girls were very pleasant and professional. They brought their own equipment and supplies. They did not mind that my 2 small dogs followed them around the house. Because of all of the boxes and general messiness they could not do a complete cleaning job. I expect that to be corrected the next time they come because the house will be much neater and easier to get around.

They did a very good job. They were a bit delayed, and that was the only problem.

I called to inquire about pricing and availability about 4 days prior to when services were needed. Based upon the price quoted and the reputation from Angie's List, I decided to go ahead and schedule an appointment. The cleaning crew called prior to arriving to confirm time, showed up exactly when they said they would with a team of three individuals. They cleaned the entire house as asked within 90 minutes and even changed the bed linens on the beds. Overall was exactly what was asked for and promised.

I'm pretty picky when it comes to keeping my home clean and feel Extra Step Cleaning cleans even better than I do! They arrive on-time and work with each customer to ensure their home is cleaned the way the customer wants it to be.

I learned of this company from Angie's List and called them when my previous cleaning service failed to meet their obligations. Michelle responded immediately, gave me a price quote and we discussed the alternating floors. Michele and her team have always been prompt, always been on time and NEVER forgotten which floors they are cleaning per week. IN addition, they are friendly and cheerful whenever we interact.

They come on time, are reliable, trustworthy and professional.

We are very pleased with the work Extra Step does. We feel that their prices are fair and are comfortable having Michelle and her team in our home.

I have used Extra Step since I moved into my house 3 years ago. I was overwhelmed with how nice they made my house look and smell over the first couple of months. I thought I was going to have to replace the shower doors and floor, but Michelle assured me that it would eventually come clean and it did. It looks brand new. They come every 2 weeks and do whatever I ask them to do while they are here...sometimes it's the usual stuff and other times I have them do things I can never get to (even if it's not something they normally do). They always are accommodating, polite and friendly. The best part is that it is always the same people. I had a small complaint this past fall with one of the girl's job, but Michelle assured me that that particular employee was receiving complaints and she let her go. She even gave me a discount on that cleaning. I have been very pleased with how she was on top of it and made sure I was happy. I love that before she leaves each time (when I am home) she asks if everything has been done to my satisfaction and what she could do better. She is big on communication and that is very important in the cleaning business. What is necessarily important to me may not be very important to someone else and vice versa. I would highly recommend them to everybody.

They are very punctual, very responsive, but their cleaning is hurried. I have a 3000 sq ft house and they are done in 20 minutes. They are a crew of three and something was always left out. When I pointed it out, they did complete it. I stopped using them when they did not mop my walk in pantry. When I called the owner she said this was not included.

They were very good price-wise. It was a little difficult to get ahold of them, and it took a few phone calls to get in touch with them, but thats ok. They were supposed to call me when they got there, but she lost my telephone number, so they didn't call me and they left. They rescheduled for the next week, and she gave me a 10% discount, which I appreciated. She realized that is was her error, and she took care of me.

We have been using Extra Step for a while now and I am not happy with the quality of the cleaning, and plan to switch soon. The main problem is the floors where they do not do a thorough job when vacuuming and mopping. I can see the dust bunnies under legs of tables that sit against walls after they leave. Additionally, they mop the center of the floor in the bathroom but don't get into the corners where the dirt truly hides. Lastly, there is never an "extra" little thing done like so many other housecleaning companies. They have never touched my baseboards, never wiped down the fronts of my kitchen cabinets, never Windexed my full-glass kitchen door (yes - I know they "don't do windows," but a full-glass door that my kids smudge all the time is different, in my book, than my regular windows).

They do whatever I ask of them. They always seem to be prompt and always show up on time. If I ask them to do something, they are usually willing to do it.

I have used Extra Step Cleaning for a few months now and am quite happy with their work. They are very responsive and flexible and do a thorough job. They have been reliable and willing to customize the job to my particular needs or requests. It is really nice having the same crew doing the cleaning every time. I have used a national company in the past and that was not the case, which caused some frustrations.

I was very happy with their cleaning services. Michelle was very responsive. She came within 2 days for the estimate and the cleaning within 2 weeks.

They arrived on time, went right to work and super cleaned my home. They were in and out in an hour which is what they had estimated. All of the crew were clean and very nice. They asked questions and followed instructions. My dog even liked them and she hates cleaning people.

Extra Step has been cleaning our home every other week since September 2007. They have never missed a day. We have been very pleased with them. I look forward to coming home on the days they clean because it is so nice to come home to a clean house.

Overall, it has been a very positive experience. The ladies are extremely nice and personable. They are professional and get down to business. I really like that there is usually 3 or 4 of them, so they are in and out in about 45 minutes. They don't mind if you are home or away at the time of service. I feel extremely comfortable leaving them in my home while I am running errands. Occasionally, I have left a list of a few extra areas that I have wanted cleaned and they were receptive and attentive to those needs.

Michelle and her crew are wonderful. I look forward to having them here to clean every other week. They are very efficient and thorough, and I feel so relaxed in my home after they are done making it sparkle. They do an especially fantastic job in the bathrooms and kitchen and also manage to get the kitchen floor clean, which can be a challenge with the dirt our two large dogs bring in. They whole house smells and looks wonderful when they are done. They have also been very accommodating about schedule changes, and have always been willing to fit me in when I have needed to schedule extra cleanings.

They were instructed to wipe down all kitchen cabinets, with pledge, and hanging fixtures, including chains, mirrors, vacuuming tile floors, and washing them. I spent time clarifying & showing them areas that collected dust & left them. Approx. 1 hour into their work, I noticed many things had been missed. I went to them & showed them where, what & why I was unhappy. Then I was told when they got to my entry they had never cleaned a chandelier, before. I had our chandelier set on a lift, which moved it down to eye level. Everything had that fine dust on it. They begrudgingly worked on it. After they left, I noticed much was missed. In my opinion, they were not experienced in construction clean up. I was not impressed with anything they had done that day. I called and cancelled my Monday appointment. I would never have them back.

They do a really good job with the basics, and I look forward to them coming. It's nice to know that my house will have a run-through every other week. I am a perfectionist, and no one will ever do the job that I do, but I don't have time to do it any more! They are really easy to work with and also really good with my dogs. One of my dogs recently had surgery, and they were very accommodating to her needs.

They scratched the marble flooring in the master bath and preferred to clean with the lights off. I found that very odd and had to argue with them to clean with the lights on. They didn't complete the job and I had to call them back to complete it on another day.

These ladies are very nice and professional. The very same people arrive bi-weekly and do an excellent job of keeping the house tidy and clean. We trust Michelle and her team to be in the home when we are out, they always arrive as scheduled and the house looks great every time. I always feel like I've come home to a hotel when I walk into the bedroom and the sheets are turned up so nicely.