This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
No contracts. No hassles. No charges for cancellations (within reason) or schedule changes (within reason). Most of all, No Worries! Also, ask us about our full GREEN cleaning capabilities! Please see our coupon on this page .
Business highlights
21 years of trusted experience
Women Owned & Operated
LGBTQ+ Friendly
Family Owned & Operated
Services we offer
We are a residential and commercial cleaning company based in West St. Louis County that specializes in matching our expertise to your needs. We can accommodate nearly any special requests whether they are environmental, cultural, religious or just your personal preferences. We have full "Green Clean" capabilities and are dedicated to working with you to make sure you are completely happy. We also specialize in move-in and move-out cleans as well as "light"-construction clean-up .
Services we don't offer
We do not clean ornate chandeliers.
Also, while we will spot-clean the inside of all the windows we can get to, we're not a window cleaning company. If you have pretty dirty windows, a dedicated professional window cleaning is recommended.
Finally, we can’t pick up and move heavy furniture or construction equipment/debris to clean underneath or around.
Please note: Garages are not considered part of the interior of your home and we do not clean them. Same goes for most outside porches.
Four women came to my house. They were on time and all very friendly. I showed them around and what I thought needed to be done extra good (I had had a new hardwood floor put in so there was a lot of dust). Each took a section of the house and everything was completely cleaned in one hour! They couldn't have done a better job! The great part is that the same four women will be back when I need them again so they will be familiar with what needs to be done AND I know it will be done good.
Description of Work: cleaned all rooms of the house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Response from Extra Step Cleaning LLC
Thanks for the positive feedback. We love when our customers are happy with our job and especially when they communicate their needs and wants first. See ya again soon!
DEBORAH A.
08/2009
5.0
house cleaning
 + -1 more
They are good communicators. They are always reliable and on time. They are eager to please.
Description of Work: They clean our home every two weeks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Stephen K.
07/2009
5.0
house cleaning
 + -1 more
They were good. The owner put an extra effort to make sure I knew when they were coming. He ensured an adequate crew. They did the clean up. We only had them for one time. They were very responsive and had good demeanor.
Description of Work: We used their cleaning services.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Extra Step Cleaning LLC
Thank you for the positive review. We are happy when we make our customers happy and we will try hard to achieve that. Please continue to let us know when something needs to be done differently or if you need something extra done.
DEBBIE M.
07/2009
5.0
house cleaning
 + -1 more
Michele and the girls were very pleasant and professional. They brought their own equipment and supplies. They did not mind that my 2 small dogs followed them around the house. Because of all of the boxes and general messiness they could not do a complete cleaning job. I expect that to be corrected the next time they come because the house will be much neater and easier to get around.
Description of Work: I have a large house and I am getting ready to put it on the market. Michele and 3 others came on 2 separate days to clean. The first time was 2 hours and the second time was 1 hour. They work well together and don't get in each others way. The first day they cleaned 2 bathrooms and the kitchen and the master bedroom, living room and dining room. The second day they worked on three other bedrooms and the basement. They dusted everything, cleaned all the baseboards and the floors. The basement was extremely dusty but they took care of the dust. They offered to come back just before the house goes on the market to shine the wood floor, give a once over to everything, and help move any remaining boxes into storage.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$360
Response from Extra Step Cleaning LLC
Thanks for the positive feedback. We look forward to coming back and giving everything an extra shine so that your house looks its best and gets sold quickly. I am sorry that we couldn't do more with all the boxes in the way.
MARILYN M.
06/2009
5.0
house cleaning
 + -1 more
They did a very good job. They were a bit delayed, and that was the only problem.
Description of Work: They did a one time cleaning. I am going to have them come seasonally maybe three or four times a year. There were three or four people and they were here for about an hour.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$100
Rebecca F.
04/2009
5.0
house cleaning
 + -1 more
I called to inquire about pricing and availability about 4 days prior to when services were needed. Based upon the price quoted and the reputation from Angie's List, I decided to go ahead and schedule an appointment. The cleaning crew called prior to arriving to confirm time, showed up exactly when they said they would with a team of three individuals. They cleaned the entire house as asked within 90 minutes and even changed the bed linens on the beds. Overall was exactly what was asked for and promised.
Description of Work: Housecleaning services for a 4 bedroom, 2.5 bath 2500 sqft house - General Cleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
JANET S.
02/2009
5.0
house cleaning
 + -1 more
I'm pretty picky when it comes to keeping my home clean and feel Extra Step Cleaning cleans even better than I do! They arrive on-time and work with each customer to ensure their home is cleaned the way the customer wants it to be.
Description of Work: Extra Step Cleaning provided bi-weekly home cleaning services for me. They did such a great job of carefully cleaning my entire home that I'd strongly recommend them to anyone!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Linda L.
02/2009
5.0
house cleaning
 + -1 more
I learned of this company from Angie's List and called them when my previous cleaning service failed to meet their obligations. Michelle responded immediately, gave me a price quote and we discussed the alternating floors. Michele and her team have always been prompt, always been on time and NEVER forgotten which floors they are cleaning per week. IN addition, they are friendly and cheerful whenever we interact.
Description of Work: General housecleaning including vacuuming, dry and wet mopping and dusting. Two of three floors are cleaned each week, with the living floor done every week.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Response from Extra Step Cleaning LLC
THANK YOU FOR BEING SUCH A WONDERFUL CUSTOMER. WE LOVE MAKING YOUR HOUSE SPARKLE AND WE LOVE HAVING YOU AS A CUSTOMER. REMEMBER, IF THERE IS ANYTHING THAT WE COULD DO BETTER, PLEASE LET US KNOW!
LINDA S.
02/2009
5.0
house cleaning
 + -1 more
They come on time, are reliable, trustworthy and professional.
Description of Work: Once a month housecleaning.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
George S.
02/2009
5.0
house cleaning
 + -1 more
We are very pleased with the work Extra Step does. We feel that their prices are fair and are comfortable having Michelle and her team in our home.
Description of Work: Every other week Extra Step comes and cleans our home from top to bottom taking care of many things we just don't get to. They always vacuum, mop, dust, clean the bathrooms and kitchen, and take care of one or two "extra things".
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Kasie M.
01/2009
5.0
house cleaning
 + -1 more
I have used Extra Step since I moved into my house 3 years ago. I was overwhelmed with how nice they made my house look and smell over the first couple of months. I thought I was going to have to replace the shower doors and floor, but Michelle assured me that it would eventually come clean and it did. It looks brand new. They come every 2 weeks and do whatever I ask them to do while they are here...sometimes it's the usual stuff and other times I have them do things I can never get to (even if it's not something they normally do). They always are accommodating, polite and friendly. The best part is that it is always the same people. I had a small complaint this past fall with one of the girl's job, but Michelle assured me that that particular employee was receiving complaints and she let her go. She even gave me a discount on that cleaning. I have been very pleased with how she was on top of it and made sure I was happy. I love that before she leaves each time (when I am home) she asks if everything has been done to my satisfaction and what she could do better. She is big on communication and that is very important in the cleaning business. What is necessarily important to me may not be very important to someone else and vice versa. I would highly recommend them to everybody.
Description of Work: Move-in cleaning followed by a cleaning every 2 weeks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Response from Extra Step Cleaning LLC
THANK YOU FOR THE KIND REMARKS. COMMUNICATION IS THE KEY IN THIS BUSINESS AND WITHOUT IT WE CAN'T DO OUR JOBS THE WAY WE WANT TO. WE APPRECIATE YOU LETTING US KNOW WHEN YOU HAVE HAD A PROBLEM AND I AM GLAD YOU HAVE BEEN SO PLEASED WITH OUR SERVICE. IF THERE IS ANYTHING ELSE WE CAN DO TO MAKE IT EVEN BETTER, PLEASE LET US KNOW.
PUNITA P.
01/2009
4.0
house cleaning
 + -1 more
They are very punctual, very responsive, but their cleaning is hurried. I have a 3000 sq ft house and they are done in 20 minutes. They are a crew of three and something was always left out. When I pointed it out, they did complete it. I stopped using them when they did not mop my walk in pantry. When I called the owner she said this was not included.
Description of Work: I used them four times to clean my house.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$420
Response from Extra Step Cleaning LLC
I AM SORRY YOU WERE NOT COMPLETELY PLEASED WITH THE CLEANINGS. FOR STARTERS,WE WERE A CREW OF 4, NOT 3 WHEN WE DID YOUR HOME. WE WERE ALSO IN YOUR HOME FOR NO SHORTER THAN 35-40 MINUTES. WE ALSO DID NOT CLEAN SEVERAL OF THE ROOMS AS YOU ASKED US TO SKIP THESE ROOMS DUE TO PAINTING AND UNPACKING. WE NORMALLY WOULD DO A WALK-IN PANTRY IF WE KNEW THE HOMEOWNER WANTED IT DONE AND SHOWED US. THE THINGS THAT YOU POINTED OUT WERE THINGS WE TYPICALLY DO NOT CLEAN. ONCE YOU ASKED US IF WE COULD, WE DID AND FROM THAT POINT FORWARD IT WAS A PART OF YOUR HOME. THAT IS WHAT WE CALL "CUSTOMIZING THE CLEAN TO FIT THE HOME AND HOMEOWNER." AGAIN, I AM SORRY THAT YOU WERE NOT 100% SATISFIED.
Susan C.
12/2008
4.0
house cleaning
 + -1 more
They were very good price-wise. It was a little difficult to get ahold of them, and it took a few phone calls to get in touch with them, but thats ok. They were supposed to call me when they got there, but she lost my telephone number, so they didn't call me and they left. They rescheduled for the next week, and she gave me a 10% discount, which I appreciated. She realized that is was her error, and she took care of me.
Description of Work: They did a whole house cleaning of a vacant house. It was a new purchase, and we wanted it cleaned.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from Extra Step Cleaning LLC
THANK YOU FOR ALLOWING US TO CLEAN YOUR NEW HOME. WE NOW HAVE A NEW COMPUTER SYSTEM THAT WILL HELP KEEP EACH AND EVERY CUSTOMER'S INFO WITH US AT ALL TIME SO A MIX UP LIKE THIS WILL NEVER HAPPEN AGAIN. I AM GLAD IT ALL WORKED OUT AND YOU WERE HAPPY WITH EVERYTHING. HOPE TO HEAR FROM YOU AGAIN!
SARA H.
10/2008
3.0
house cleaning
 + -1 more
We have been using Extra Step for a while now and I am not happy with the quality of the cleaning, and plan to switch soon. The main problem is the floors where they do not do a thorough job when vacuuming and mopping. I can see the dust bunnies under legs of tables that sit against walls after they leave. Additionally, they mop the center of the floor in the bathroom but don't get into the corners where the dirt truly hides. Lastly, there is never an "extra" little thing done like so many other housecleaning companies. They have never touched my baseboards, never wiped down the fronts of my kitchen cabinets, never Windexed my full-glass kitchen door (yes - I know they "don't do windows," but a full-glass door that my kids smudge all the time is different, in my book, than my regular windows).
Description of Work: Extra Step cleans my family room, kitchen, living room, dining room, one full and one half bath and two bedrooms. They dust, vacuum, mop, empty trash, and clean the sinks and toilets.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$100
Response from Extra Step Cleaning LLC
WE ARE SORRY THAT YOU HAVEN'T BEEN PLEASED. I WISH YOU WOULD HAVE COMMUNICATED THIS TO US SOONER SO WE COULD MAKE IT "RIGHT". WE DO, HOWEVER, TRY TO DO THE "EXTRA" THINGS (WIPING DOWN THE DOOR FRAMES, WINDOW SILLS, THE SHUTTERS, ETC.) WHILE WE ARE THERE. WE ALWAYS WIPE DOWN YOUR CABINETS EACH AND EVERY TIME WITH A BLEACH SOLUTION. WE ALSO DO THE INSIDE OF YOUR KITCHEN DOOR AS WELL AS THE WINDOW IN YOUR KITCHEN EACH AND EVERY TIME. COULD THE CHILDREN/DOG BE PUTTING MORE SMUDGES ON IT BEFORE YOU GET HOME SINCE THEY ARE HOME WHILE WE ARE THERE??? YOUR SATISFACTION IS OUR GOAL AND WE WILL DO WHATEVER WE NEED TO DO TO MAKE YOU HAPPY.
Kathleen E.
10/2008
5.0
house cleaning
 + -1 more
They do whatever I ask of them. They always seem to be prompt and always show up on time. If I ask them to do something, they are usually willing to do it.
Description of Work: Every two weeks we pay Extra Step Cleaning $125 to come and clean our entire home for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Extra Step Cleaning LLC
WE APPRECIATE YOUR COMMENTS AND WE APPRECIATE OUR CUSTOMERS. WE TRY HARD TO MAKE SURE THAT WE DO A GREAT JOB AND DO AS OUR CUSTOMERS ASK. THANKS FOR BEING A GREAT CUSTOMER!
Marlene M.
09/2008
5.0
house cleaning
 + -1 more
I have used Extra Step Cleaning for a few months now and am quite happy with their work. They are very responsive and flexible and do a thorough job. They have been reliable and willing to customize the job to my particular needs or requests. It is really nice having the same crew doing the cleaning every time. I have used a national company in the past and that was not the case, which caused some frustrations.
Description of Work: Biweekly cleaning of 4 bedroom, 2.5 bath house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Anthony B.
07/2008
5.0
house cleaning
 + -1 more
I was very happy with their cleaning services. Michelle was very responsive. She came within 2 days for the estimate and the cleaning within 2 weeks.
Description of Work: They did an initial housecleaning and since then I am going to have them come every week to clean my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Sharon T.
06/2008
5.0
house cleaning
 + -1 more
They arrived on time, went right to work and super cleaned my home. They were in and out in an hour which is what they had estimated. All of the crew were clean and very nice. They asked questions and followed instructions. My dog even liked them and she hates cleaning people.
Description of Work: Cleaned my home and did a great job. I am particular about kitchen and baths and they sparkled after they were finished. Kitchen counters were beautiful after they finished. Bed was made, floors damp moped and all carpeting was vacuumed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Cindy M.
06/2008
5.0
house cleaning
 + -1 more
Extra Step has been cleaning our home every other week since September 2007. They have never missed a day. We have been very pleased with them. I look forward to coming home on the days they clean because it is so nice to come home to a clean house.
Description of Work: Every other week cleaning of our 3 bedroom 2.5 bath home. This includes vacuuming, mopping, dusting and cleaning of the kitchen and bathrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
MARLA T.
06/2008
5.0
house cleaning
 + -1 more
Overall, it has been a very positive experience. The ladies are extremely nice and personable. They are professional and get down to business. I really like that there is usually 3 or 4 of them, so they are in and out in about 45 minutes. They don't mind if you are home or away at the time of service. I feel extremely comfortable leaving them in my home while I am running errands. Occasionally, I have left a list of a few extra areas that I have wanted cleaned and they were receptive and attentive to those needs.
Description of Work: The services performed include dusting, vacuuming, disinfecting countertops and appliances in kitchen and bathrooms. They also cleaned baseboards, ceiling fans, and blinds on a rotational bases. The hardwood floors were mopped regularly. I paid an extra $20.00 to have window ledges wiped out or vacuumed.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Catherine B.
06/2008
5.0
house cleaning
 + -1 more
Michelle and her crew are wonderful. I look forward to having them here to clean every other week. They are very efficient and thorough, and I feel so relaxed in my home after they are done making it sparkle. They do an especially fantastic job in the bathrooms and kitchen and also manage to get the kitchen floor clean, which can be a challenge with the dirt our two large dogs bring in. They whole house smells and looks wonderful when they are done. They have also been very accommodating about schedule changes, and have always been willing to fit me in when I have needed to schedule extra cleanings.
Description of Work: Every other week cleaning of a two story home, including 4 bedrooms, 2.5 baths, kitchen, living room and family room.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Response from Extra Step Cleaning LLC
THANK YOU FOR YOUR KIND REMARKS. WE LOVE MAKING OUR CUSTOMERS HAPPY AND WE TRY HARD TO ACCOMMODATE EVERYBODY. WE LOVE COMING TO YOUR HOUSE TOO!
Marie W.
06/2008
2.0
house cleaning
 + -1 more
They were instructed to wipe down all kitchen cabinets, with pledge, and hanging fixtures, including chains, mirrors, vacuuming tile floors, and washing them. I spent time clarifying & showing them areas that collected dust & left them. Approx. 1 hour into their work, I noticed many things had been missed. I went to them & showed them where, what & why I was unhappy. Then I was told when they got to my entry they had never cleaned a chandelier, before. I had our chandelier set on a lift, which moved it down to eye level. Everything had that fine dust on it. They begrudgingly worked on it. After they left, I noticed much was missed. In my opinion, they were not experienced in construction clean up. I was not impressed with anything they had done that day. I called and cancelled my Monday appointment. I would never have them back.
Description of Work: We recently had our house remodeled. The dust from installing tile and sheet rock was on everything. In my initial conversation, I expressed that I needed construction clean-up & my home was large. Originally, I was told she was experienced and could easily fit us in her schedule for the following week & stay until the entire home had been cleaned. If I could wait, she could set up for the following Friday, 1st thing. I called & found she was doing another home & would arrive about noon. Then, after she arrived I asked if she would be able to finish the home that day. Michele said she could but ended up leaving after working 2 hours stating she could finish on Monday. I was very disappointed.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$250
Response from Extra Step Cleaning LLC
I AM SORRY THAT YOU WERE DISAPPOINTED. WHEN YOU EXPLAINED WHAT YOU WANTED DONE, WE ACCOMMODATED YOUR REQUESTS AND EVEN USING THE PRODUCTS AND EQUIPMENT YOU WANTED US TO USE. WE CANNOT GUARANTEE THE RESULTS USING PRODUCTS AND EQUIPMENT OTHER THAN OUR OWN. WE DO OUR BEST ACCOMMODATING EVERYBODY'S SCHEDULES AND LIMITATIONS, BUT WE NEVER PROMISE SOMEONE SOMETHING IF WE CAN'T DELIVER THE PROMISE. I KNOW I TOLD YOU THAT WE COULD FIT YOU INTO OUR SCHEDULE ON FRIDAY AFTERNOON. I NEVER MENTIONED MORNING SINCE WE HAD REGULARLY SCHEDULED CUSTOMERS ALREADY ON THAT DAY AND THEY REQUIRE THE MORNING. YOU MUST HAVE MISUNDERSTOOD. OUR HOURS ARE LISTED ON THE WEBSITE AND ANGIE'S LIST. WE HAVE TO ADHERE TO OUR HOURS AND WE TRY TO ACCOMMODATE EVERYONE WHICH IS WHY I EXPLAINED THAT WE COULD COME BACK THE NEXT DAY TO FINISH. HAD I KNOWN AHEAD OF TIME THAT YOU REQUIRED IT ALL DONE IN ONE DAY, WE WOULD HAVE NOT TAKEN ON THE JOB AS WE DO NOT HAVE THE MAN POWER TO DEVOTE AN ENTIRE DAY TO ONE HOUSE. AS TO THE CHANDELIER, MOST HOUSE CLEANING COMPANIES DO NOT DO CHANDELIERS. IF A CHANDELIER HAD BEEN MENTIONED ON THE PHONE, I WOULD HAVE TOLD YOU THAT WE DID NOT DO CHANDELIERS FOR INSURANCE REASONS. WE ARE NOT EXPERIENCED DOING THEM, DO NOT HAVE THE EQUIPMENT TO DO THEM AND I EXPLICITLY EXPLAINED THAT TO YOU WHEN YOU ASKED ABOUT IT THAT DAY. WE ARE A SMALL, FAMILY-OWNED BUSINESS WHICH EMPLOYS "FAMILY." WE ARE NOT A BIG FRANCHISE COMPANY. THIS IS WHO WE ARE AND WE PRIDE OURSELVES IN THE FACT THAT YOU GET THE SAME PEOPLE EACH AND EVERY TIME.
JENNIFER U.
05/2008
5.0
house cleaning
 + -1 more
They do a really good job with the basics, and I look forward to them coming. It's nice to know that my house will have a run-through every other week. I am a perfectionist, and no one will ever do the job that I do, but I don't have time to do it any more! They are really easy to work with and also really good with my dogs. One of my dogs recently had surgery, and they were very accommodating to her needs.
Description of Work: Three ladies come to clean for an hour every two weeks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$105
Response from Extra Step Cleaning LLC
THANKS FOR ALLOWING US TO COME INTO YOUR HOME EVERY OTHER WEEK. IF THERE IS SOMETHING WE COULD DO "MORE" TO ACCOMMODATE YOUR PERFECTIONISM, PLEASE LET US KNOW AND WE WILL BE MORE THE WILLING TO HELP OUT!
CARLA M.
05/2008
3.0
house cleaning
 + -1 more
They scratched the marble flooring in the master bath and preferred to clean with the lights off. I found that very odd and had to argue with them to clean with the lights on. They didn't complete the job and I had to call them back to complete it on another day.
Description of Work: I hired them to clean the entire house for the first time.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Response from Extra Step Cleaning LLC
I AM SORRY THAT YOU WERE NOT HAPPY WITH OUR SERVICE. YOU WERE VERY DETAILED IN EXACTLY WHAT YOU WANTED CLEANED AND WHAT YOU WANTED US TO SKIP. YOU ASKED US TO MOP THE FLOOR IN THE LAUNDRY ROOM SO THAT IS WHAT WE DID. WE DID NOT KNOW WE WERE SUPPOSED TO CLEAN THE LAUNDRY ROOM ENTIRELY AND WE CAME IMMEDIATELY BACK TO FINISH THE JOB WHEN YOU CALLED. YOUR HUSBAND SHOWED US THE PINHOLES IN YOUR FLOOR, WE DO NOT USE ANYTHING THAT COULD HAVE PUT A PINHOLE (NOT SCRATCHED) IN YOUR FLOOR AS WE EXPLAINED TO YOUR HUSBAND AND HE AGREED. TO ME, IT LOOKED AS IF THE HOLES WERE FILLED WITH DUST AND WERE NOT NOTICED UNTIL CLEANED. WE TURN THE LIGHTS OUT TO SEE BECAUSE THERE WAS A SUN GLARE ON YOUR FURNITURE AND IT WAS HARD TO SEE IF WE GOT ALL THE DUST UP. IT WAS OUR WAY OF TRYING TO BE VERY THOROUGH. I DON'T EVER REMEMBER ARGUING OR EVEN DISCUSSING IT. AGAIN, I AM SORRY THAT YOU WERE NOT PLEASED AND I WOULD HOPE THAT YOU WOULD TRY US AGAIN SOMETIME. WE TRY TO BE THOROUGH AND GIVE THE CUSTOMER EXACTLY WHAT CATERS TO THEIR PARTICULAR NEEDS AND HOME.
jack S.
02/2008
5.0
house cleaning
 + -1 more
These ladies are very nice and professional. The very same people arrive bi-weekly and do an excellent job of keeping the house tidy and clean. We trust Michelle and her team to be in the home when we are out, they always arrive as scheduled and the house looks great every time. I always feel like I've come home to a hotel when I walk into the bedroom and the sheets are turned up so nicely.
Description of Work: Cleaning every other week of a 2 story home. Primary cleaning is of the 2 1/2 restrooms and kitchen and secondary vacuuming, dusting, cleaning of other rooms is also included.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
House Cleaning
FAQ
Extra Step Cleaning LLC is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 3:00 PM
Tuesday: 8:00 AM - 3:00 PM
Wednesday: 8:00 AM - 3:00 PM
Thursday: 8:00 AM - 3:00 PM
Friday: 8:00 AM - 3:00 PM
Extra Step Cleaning LLC accepts the following forms of payment: Check,PayPal
Yes, Extra Step Cleaning LLC offers free project estimates.
Yes, Extra Step Cleaning LLC offers eco-friendly accreditations.
Yes, Extra Step Cleaning LLC offers a 10% senior discount.
No, Extra Step Cleaning LLC does not offer emergency services.
Yes, Extra Step Cleaning LLC offers warranties.
Extra Step Cleaning LLC offers the following services: We are a residential and commercial cleaning company based in West St. Louis County that specializes in matching our expertise to your needs. We can accommodate nearly any special requests whether they are environmental, cultural, religious or just your personal preferences. We have full "Green Clean" capabilities and are dedicated to working with you to make sure you are completely happy. We also specialize in move-in and move-out cleans as well as "light"-construction clean-up .
We do not clean ornate chandeliers.
Also, while we will spot-clean the inside of all the windows we can get to, we're not a window cleaning company. If you have pretty dirty windows, a dedicated professional window cleaning is recommended.
Finally, we can’t pick up and move heavy furniture or construction equipment/debris to clean underneath or around.
Please note: Garages are not considered part of the interior of your home and we do not clean them. Same goes for most outside porches.