Extra Step Cleaning LLC

Excellent, professional, and thorough. Highly recommended.

Please see above narrative. My recommendation is to hire this company!!!

Their work turned out to be pretty good. They were super fast. I would consider using their service in the future.

They are fast and thorough. They even interact with our pets. They are very friendly. I would use their service in the future too.

I think they are really good. They are thorough and quick. I would use their services again in the future.

Great! Michelle and her team were very professional and hard working. All the ladies were very friendly. They did a great job on my house, and I hope to use them for many years.

They did an excellent job and I'll be using them on a routine basis in the future.

Michele responded immediately - immediately clarified our location, asked specific questions to ensure what we were looking for was something they could deliver. They are super fast! They are more pricey than what we have paid in the past, but MIchele explained why and as long as the service is good (and it has been) I am okay paying more. Thank you!

They do an excellent job for the price and are very responsive to any changing needs. They are extremely punctual and good with household pets.

Very fast to respond to email request. Punctual to job. Worked well with minimal supervision and performed the work efficiently - little wasted time. Very personable. Would highly recommend.

Everything went well. They went straight to work upon the house, cleaned everything thouroughly, and they were flexible with scheduling. They were also careful not to break anything, and I would highly recommend them.

The experience has been terrific, or I wouldn't have stayed with them for two years so far.

Michelle and a crew of three helpers are always on time - and most of the time even early. Our home is four bedrooms with 2-1/2 baths and they clean the entire house in approximately 1/2 hour while still being thorough. I particularly like how well these ladies work together. When one finishes a task, she immediately asks if someone else needs help. I am very pleased with the service that they provide.

Michele was responsive to my requests, but unfortunately did not serve my area-- near the Central West End and the Loop, north of Forest Park area. Update: Michele e-mailed me regarding the "C" grade. I feel that, like many schools, there is "grade inflation" on Angie's List. It seems like, in truth, there are really 2 grades "A" or "F", meaning the company either met or didn't meet my expectations. The "page of happiness" award allows some recognition of "above average" service, but is, of course, subject to the personality of the reviewer. As I wrote Michele, "you are free to work wherever you want, but I don't think that represents 'above and beyond service' in reference to my interaction with the company, just average. I felt you were responsive to my e-mails and gave you an "A" in that category. I am sure you provide excellent service to those you serve--that's why I called you in the first place!" So based on average service, I originally gave a "C"/fair. I have now raised it to a "B"/good to more align with other Angie's list grading practices.

WONDERFUL company and people. Would highly recommend them. I have used them for several years now. They are the first company that will work with me on scheduling, needs and wants and the best part...it's the SAME people every time. I don't spend time explaining to each crew that comes my house specific needs. They are always more than willing to do something extra for me. My house sparkles.

The owner was very kind and responsive to my emails/phone calls. They reported that they were done after a half an hour in the home. The job that was done did not meet my expectations. After checking the home, I requested that they finish dusting all of the window sills, wipe off the moulding, clean off the food smudges left in the fridge, and wash off the wood blinds. They did what I asked, but with reluctance.

After I submitted this report the company called me and explained that they don't service my area. It didn't work out, but at least I heard back from them.

Michele and her crew are a great group of women, hard-working, friendly, cheerful and thorough. They remember customer preferences from visit to visit, and they cheerfully do whatever it takes to make things satisfactory. I cannot recommend them highly enough.

It took a couple of visits before we were completely satisfied with the job. Michele and company were very responsive to our requests. W are still using Extra Step Cleaning regularly (monthly)

I hired them to clean my house for a few months after having my third child. It was a temporary arrangement. However, Michelle treated me like the customers she'd had for years. They did a thorough job -- and my kitchen was always squeaky clean. Michelle's desire to meet and exceed your expectations is demonstrated through her willingness to do everything you want her to do -- you just have to ask! Once, I had compiled a short list of things I wanted them to pay more attention to, and when Michelle walked into my house, she could see the paper on the counter, walked right to it, apologized if they had not done a good enough job before, and then addressed the issues. I am not at all a confrontational person, and she made it so easy to communicate with her. Also, there was bleach used, but is there another way to clean a shower? I think you should expect that if you want someone to clean your bathrooms. I have young children all at home with me, so we turned on the fans in the bathrooms, and it was fine. And for little things that Michelle and crew may have missed in some other reports, I think that no one cleans your house like you do, but Michelle is so open to suggestions and even said to me, "Had you not told me to dust the back of your headboard, I wouldn't have known."

I called Michelle and her team when we were planning to host a Christmas party and we were running short on time. They were very prompt, very fast, and worked hard to get our house sparkling for the party in spite of some very dirty rooms (my teenage sons didn't recognize their bathroom when they were through!). We were very happy with their service and wouldn't hesitate to call them again.

It took them a little over an hour. They were very punctual, nice, and quick. They did a pretty good job and I would use them again. They were responsive and on time.

They were pretty good but it wasn?t absolutely perfect. The price was fantastic and they were right on time. They weren't very professional because they spent the entire time walking around the house complaining. They used bleach cleaning products and our entire house reeked of bleach afterwards. We have a very sensitive baby who did not appreciate the smell so we had to keep him out of the house for the rest of the day. I didn?t ask them about it so we didn?t know about it beforehand; if we didn?t have a baby, it wouldn?t have been a problem. The other problem was that they used bleach on our hardwood floor which you should never do. For everything else, they did an amazing job; our bathroom had been a mess but they cleaned it well.

I want to start by saying they are extremely nice. But the first time they were here they missed some entire rooms, forgot to replace safety plugs in more than one spot (I have 2 small children, 1 of which handed me a plug), didn't clean the outside of the fridge and microwave. When I scheduled the second time, I mentioned what was missed and she apologized up and down. The second time around they still missed the laundry room/mud room which needed it since that is where we walk in with our shoes! This room is never locked! Doesn't even have a way to do it! The missed dusting furniture in the living room although they did get the kitchen appliances this time. And a safety plug was still not replaced which was the icing. My kids do not know how to take out the plugs. The only time I have ever had this problem is when they were here the two times. They automatically showed up for a third time but I didn't let them clean the house. I made up an excuse because I didnt want a confrontation in front of my kids. I was reluctant to write this because they really are nice but I wish I would have read this before hiring them.

They were responsive and friendly, and they did a good job, only missing a couple of spots. They couldn't get everything just right this time (the dust in one room is going to need several hits), but the rooms sparkled for a special party the next night.