Extra Step Cleaning LLC

Contacted Extra Step Cleaning via email about an estimate for cleaning the house and received a very prompt reply. We agreed on the cost for biweekly cleaning and scheduled the first visit for that same week. Michele was excellent about keeping in touch as the date approached including a small change in the time of the visit. There was a large cleaning crew that quickly went through the entire house in about 40 minutes. My wife was busy attending to our young child and was unable to carefully inspect the work before paying and the cleaning crew leaving. After coming home from work, I quickly realized that the cleaning job was poorly done. Nearly every room had something major still needing to be cleaned. For example, there were dust bunnies under the bed and other furniture, the baseboards and window sills were not all cleaned, the top of the fridge was not dusted, the faucet in the kitchen still has grime in it, the kitchen appliances were not wiped down, and the list goes on. I contacted Michele and she was very quick to respond, although it was not a satisfying answer. She stated that "We generally do the "deep" clean items over the course of the first couple of cleans. Today, we concentrated on getting the basics down. I got under most furniture with our mop. Next time, we will hands and knee it. I thought you knew how our company worked since you were on our website. Our deep cleans are charged by the hour ($35/man hour) instead of a flat fee. We had a crew of 7 there for about 40 minutes." The items that were missed have never been considered "deep clean" by any other housekeeping service we have used in the past. They wouldn't take more than an extra 15 minutes to complete. They were so intent on getting in and out of the house as quickly as possible, that I believe they were just accidentally missed. Michele did offer to discuss it further on the phone, however, at that point, I did not feel it necessary to argue over details as we had already decided not to continue with any more cleaning by Extra Step Cleaning.

In 30 min 5 people vaccumed the carpets, vacuumed and mopped floors, cleaned bathrooms with tub and shower. Amazing!

Michele and her team came within a day. They changed out a lightbulb in the kitchen fan and found water leaking under my sink which I hadn't noticed, all good. However, the job that I expected was more of a washing with warm water and soap than a wipe down. I just moved into a new place which had not had a thorough kitchen cleaning. The Extra step team wiped things, but didn't wash with soap and hot water the way I would have liked. I tried to watch the team of 4 but after they left I realized that we had missed some things like an overturned bottle of cooking oil in back of a cupboard and very messy medicine cabinets. They didn't have their own step stools, used mine plus they had to stand on my kitchen chairs.

We really really like them. They are prompt, in and out really quickly and bring a crew of 5. They have been responsive when we have needed to change dates and we are pleased with the cleaning. They get back to us right away. They always come the day they are suppose to.

Extra Step worked out great. They would clean our house once a month, which helped my wife and I spend more time with our new baby.

Can't say enough nice things about Extra Step Cleaning. I found them here (thanks Angie - smile). communicated with the owner via email and we worked together to determine a date and time. they were very flexible and accommodating. My biggest concern was that I wouldn't be around on the day they were to arrive, but my mother, who is 83, would be. This would be anew experience for her and I was more concerned about her in this new situation. I asked for a ball park time that they might arrive. They provided it and the owner offered to call my mother when they werer enroute to our place. they did as promised and when they arrived, they were a crew of five, including the owner. Each one took a room and within an hour the job was complete. the crew for Extra Step Cleaning was very warm, friendly, and very much about getting the job done and getting it done well. My mother couldn't say enough nice things about them. It was a pleasure to do business with them and weplan to do so in the near future. As a pleasant surprise to us, we learned from Extra Step Cleaning that they did have other units in our complex that they cleaned. As a result, they were nice neough to offer us a price break on our cost. We that that was a great perk. I recommend Extra Step Cleaning highly. You would not be disappointed.

When we first talked to Michele she let us know that it takes several cleanings to get everything perfect. She did offer to do a ?deep? cleaning on the first visit for an additional fee but she also said it would be more economical to tackle different projects over time (I appreciate she did not try to push us to spend more and offered it as an option). As an example of their targeted cleaning. she recently sent me a note saying that the next visit will be a thorough cleaning of baseboards and doors (something we would probably never do on our own). Her team is also incredibly responsive and if you want a specific area dealt with, just let them know. Our house looks and feels cleaner with each visit just like she promised. Another big issue for me is trust - especially when giving access to our house. I can tell you I have 100% confidence in her team. We could not be happier with the service and Michele has great communication and is very focused in making sure you are happy with the work done ? which we are.

Michele and her team waste no time. They cleaned my house a number of times, gaining speed each time, but also dependent on the size of the team. The last time, they cleaned my 4 bedroom, 2-1/2 bath house in 45 minutes! This is both a good, but mainly a bad thing. Good: they are in and out quickly, move through the house with a plan, and are very focused. Not-so-good: this is not deep, or even particularly thorough, cleaning. This sort of cleaning is best done frequently, like every week. It's more wiping down than cleaning. If you are looking for real cleaning rather than wiping down, you may not be satisfied. I finally decided it was not the level of cleaning I needed. But, on a positive note, Michele is VERY responsive to all forms of communication, and is great to deal with. I just needed more thorough cleaning than was provided.

Michele and her crew have been providing us service bi-weekly. We are very happy with her attentiveness to detail and she even worked Thanksgiving weekend. They are in and out quickly but are thorough.

Contacted company and received a response with estimate within hours. Michelle came to my house and explained their service since I have never hired a housecleaning service and didn't know what to expect. I was very impressed with her presentation and how eager she seemed to provide good service. She was here on a Tuesday and had me on her schedule Friday. They were here promply and immediately got to work. I am so happy with their service and eagerness to please, I will be having them every other week. Not only did they leave with everything sparkling, I feel very confident leaving my home in their hands.

The service was performed at a very low level. Basic cleaning such as dusting behind objects or the top of a kleenex box were non existent. The walk in closet was not vacummed, several floors were not cleaned, a spill on the stove was ignored. The master bath shower floor was extremely clean, but that is the only thinig done well. In general it was a very lazy, unprofessional job and a waste of money. In addition, they left my front door open, when they were asked to lock it upon leaving. I would not recommend this company

Went very well. We are going to employ their services monthly from now on. Michele and team did a great job cleaning our house. We have a newborn and don't have the time or energy to clean it like we'd like to. They went beyond expectations and mopped even. That might be the second time our floor has been mopped in the entire time we've lived here.

Michele was very prompt in taking my call and returning any questions I had and getting an online quote to me. It was great coming home to a clean home, changed sheets, clean ceiling fans, and all. I had called one of the other top rated cleaning services, who were not prompt in calling me back, missed the appt. to give me the on site quote, then was 3 days late getting the quote to me. I needed someone right away and Michele has been very professional, courteous, and accommodating.

She responded to my initial email quickly and was able to come to our home to give us an estimate within just a few days.

We had used several cleaners over the past few years in the St. Louis area. In the last three months, we found Extra Step Cleaning through Angie's List. They have done a solid job at a reasonable price. They have been punctual and a pleasure. Their crew has done a terrific job in thoroughly cleaning our house. We use them on a biweekly basis.

I had just moved into my house, and due to some unforeseen difficulties, I had to reschedule approximately 3 times. They were very easy to work with and let me reschedule, found an early availability, and cleaned the whole house in approximately 1.5 hours.

They are very fast and efficient, and are very good at listening to what you want and doing just that. I like the fact that I come home and find the house clean, but don't have to go hunting for where they moved something.

Michele and her crew did a great job, swarming all over the house and taking charge of getting it clean and presentable. We are not neat freaks and simply sought help to create a general state of cleanliness and order. They cleaned around anything that wasn't ready for extensive cleaning (e.g., papers on our desks), but took extra time for little touches such as dusting under book shelves, cleaning the fronts of kitchen cabinets, etc., and were open to anything else we wanted done. It took a while to hear back from them to set up the first appointment, but I believe that's because they were trying to be accommodating to other clients' schedules. We are now on their permanent schedule and plan to rely on them every other week to keep our house in shape. Nice work!

My wife and I loved being in the house right after Extra Step Cleaning was done. It is so nice to have a clean smelling, emmaculate looking house. Extra Step cleaning let themselves in, cleaned everything to perfection.

She is really easy to communicate with. She is really dependable. She returns your calls very quickly. It costs $130 every four weeks for my house.

This was a pleasant experience. The crew arrived on time and did a good job in a timely manner. I think they were here about an hour and a half.

They arrive on time. Talked to me about what I needed done. Where very fast but still did a great job and at a affordable price. Would be using extra step cleaning for many years to come. Best cleaning company I have ever used. :)

We contacted Extra Step cleaning after we read their reviews on Angie's List. The rave reviews they have are certainly earned. They did a 'deep clean' on our 2 story home today. We have 2 little boys and 2 dogs and rarely get to cleaning anymore. They worked with us as far as staying within our budget while also doing an amazing job cleaning our house. It has also been really easy to be in contact with Michele through e-mail and phone calls. She responds very quickly to all communication. Also - we contacted them last week and they were able to accommodate us within a week. GREAT JOB! We are planning to use them regularly in the future and would highly recommend them to anyone!

Fantastic service. Extra Step has been cleaning our house twice a month for about 2 months. The same personnel clean the house each time. The quality of the cleaning has been outstanding and the price is competitive.

Michelle and her crew dust, vacuum, and mop all four levels of our home-including 2 kitchens and five bathrooms in only 90 minutes- No dilly-dallying or small talk. They are all about work. They do an excellent job in record time and at a great price.