A BreatheRite Carpet & Air Duct Cleaning Co LLC

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All was done very well and professionally. The people were curteous and professional. Concerning my carpets, I don't think there was a square foot my dogs had not christened at one time or another. My son had lived in the lower level for a year with his two cats, and the male had done extensive marking. The lower level smelled strongly. When Breathe Rite got done, the smell was gone, the stains were gone and my carpets looked great! I was especially pleased with this carpet cleaning. My only complaint is with punctuality. They seem to have trouble making and keeping a schedule, but once they arrive it went very well. However, my vent is still nailed shut, they did not return to place the chicken wire they had promised. Still, when the carpets need cleaning again, I will call this company to do the work.

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They were very professional and did an excellent job. They cleaned up after they did the carpet for instance they moped the residue on my hardwood floors.

They arrive 30 minutes late without a call notifying us that they would be late. The owner ( supposedly) and helper came in and did not apologized for being late nor did they introduce themselves. I asked if the person who was the lead was Richard the owner and was told "yes I am Richard". There was no greeting - business card offered or anything. The owner was unshaven and his company logo shirt was hanging out. His appearance was unprofessional. The helper appeared more professional but did not act professionally. While the owner and I walked the house the helper began setting up the equipment. There was an assumption They were doing the entire home and both parties acted as if this was the case. The owner walked the house ( I had to ask him to get and wear booties over his boots) and inspected the furnaces and took pictures and told me to clean then though they were in "pretty good shape" and that he "sees much worse" would be $300 per unit. This cost is in line with a licenses HVAC contractor or even more. Let me also note that they left dust foot prints every where they walked without booties. We had just mopped all the floors in the house the previous day and had to do them again upon their departure. After walking the house we came back to the first floor (we have a large home) and the helper had there equipment in the house. When I called to set the appointment I explained to the owner that I have a health condition and my daughter severe allergies that would prohibit them from running the vac inside the house. I was told this would not present a problem since they have plenty of hose and the machine is exteamly strong (at one point they showed me how strong while they were doing the work). In order to cover the home and have the vac outside they needed to connect two hoses. The did not have the proper connectors and had to "tape" two hoses together. I told them I was very concerned about any debris, dust or dirt escaping into the house. The owner was very dismissive of my concern and insisted the hoses could be safely taped together. I did look at the manner they connected them and it appeared reasonably safe but they could have moved the vacume machine and not had to do this thus insuring no possible leakage. Having hired other companies in the past on many occasions (we remodel homes and have to clean up after), I can confidently say their equipment is not up to professional standard. Most companies use high powered truck mounted machines. The owner connected the bush and line to a drill and they used their portable vac. Imagine a brush being snaked down a supply line and a separate vacuumed hose being snaked down also. Good companies use equipment that is tied together as one implement to assure that the dust, dirt and debris is fully captured. Given their equipment I did not feel confident that they could fully contain the collection of what was inside our duct work. We had purchased a Groupon and so the cost was contained. In my opinion this company is a poor choice for anyone looking for a well run professional duct cleaning firm. The lack of professional conduct and appearance does matter. There is a reason clean uniforms are worn, introductions are made and booties are routinely worn. The actions of the technicians say "we care" about and "we respect" you and your home. Good professional and complete equipment is not optional. Writing this I regret that I did not just send them packing. Not wanting to be rude or unkind I allowed these guys to do some work in my home. I would encourage other members to find a good professional company and skip calling Breath Rite.

Richard was on time, explained everything that needed to be done, showed me the problem areas and explained everything exactly. He made some suggestions but did not pressure me to buy anything.

They were timely, and I appreciated the full disclosure of cost ONCE they arrived. I had purchased a groupon and did not anticipate how much the actual cleaning would cost on top of the groupon. They said they had to make 'entry ports' in to my mains which is an addtional one time fee per entry (I needed two), plus there were more vents and an extra return. They were clean and spent several hours here, I assume getting the job right! They also do carpets, and I would truly consider using them. I just want a more honest estimate upfront!

They were here by 12:15. I was told when they would come. The process was explained step by step as process took place.

Richard, arrived on time, was very professional and courteous. He and his co-worker stayed until all vents, furnaces and ducts were cleaned. It actually took about 10 hours, but we have a large home and they worked hard the entire time. He told me what it would cost before they started and he kept to it. Also a few of our clients weren't blowing air when got hot outside. I called Richard and he came out the next day to open a closed damper. I was very pleased with their service

The service was excellent. The carpets looked brand new after the cleaning. They worked quickly and were very thorough.