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78 years of trusted experience
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YesWarranties
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4.344 Reviews
Filter reviews by category
Showing 26-44 of 44 reviewsBarbara B.
11/2019
heating & air conditioning/hvac
 + -1 moretimely and thorough
Description of Work: Install
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Yes, I recommend this pro
Jennifer B.
01/2017
heating & air conditioning/hvac
 + -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
James P.
01/2015
heating & air conditioning/hvac
 + -1 moreunknown
Description of Work: Check furnace operation
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Yes, I recommend this pro
$50
Michael M.
08/2014
heating & air conditioning/hvac
 + -1 moreunknown
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Yes, I recommend this pro
$7,300
Kim C.
11/2013
heating & air conditioning/hvac, Uncategorized
 + 0 more.
Description of Work: They replaced a furnace and installed an air conditioner. They told me what refunds were available and did all the paperwork except for the IRS deduction. They showed up on time and had the work finished in one day. The actual cost was about $7000 after the rebates came in.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Abby B.
06/2010
heating & air conditioning/hvac
 + -1 moreThe sales rep was nice. The price was good. It was a hard decision, but we ended up going with a larger company that has been around longer.
Description of Work: Estimate for a new furnace.
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Yes, I recommend this pro
Judith M.
05/2010
heating & air conditioning/hvac
 + -1 moreDo your homework. Don't be enticed simply by rebates. To get a 95 per cent efficiency furnace we would have had to have broken the structural integrity of our roofs by cutting a hole in them, and we only needed an 80 efficiency for our square feet. Go on the internet and research the companies. We found that one furnace outfit had class action law suits against it, and another, who gave us a very low bid, had an F rating by Better Business Bureau. We are all extremely happy with Hoffman, Stillwater, and they even give us free duct cleaning.They are a Lennox dealer, and Lennox has excellent furnaces. I would recommend them to anyone.They have been in business since 1947.
Description of Work: The personnel at Hoffman Heating, Stillwater, Mn. were outstanding. They showed respect, integrity, professionalism and helped us out in many ways. I would give them an Att if there were such a category. I have naver dealt with a dealership that showed more respect to its customers than Hoffman did. They steered us in the right direction.(there were three of us doing this), and consequently we ended up with a Lennox furnace and air conditioner that met our needs for the townhomes we live in. The installers were excellent and so were the salesmen, especially Andy who patiently answered all of my questions.
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Yes, I recommend this pro
$5,500
Sandra S.
09/2009
heating & air conditioning/hvac
 + -1 moreThe person called when close to my house; the person was punctual. The person removed shoes once in house. The person came prepared with repair parts possibly needed. The person did not ask to use the bathroom (this is such a common occurrance---my friends and I often comment about this fact). The time alloted was a 2 hour time frame but the person arrived at the beginning of that time and the work was all done by an hour. So often a person waits and waits and the worker does not show up until the end of the time-frame. Use of my time was more efficient because of the fact the person arrived early and was done in an hour.
Description of Work: Had the furnace checked PLUS had the AprilAire Humidifer checked and repaired. The solenoid valve was not functioning. The solenoid valve was replaced. The flame sensor was cleaned. Everything else with the furnace was checked. To schedule work you selected a 2 hour time-frame as 10 - 12 noon; 12 - 2 p.m., etc.
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Yes, I recommend this pro
$200
Nancy M.
09/2008
heating & air conditioning/hvac
 + -1 moreIt was 3 year nightmare.
Description of Work: We are now completing the end of a 3 year nightmare with Hoffman. We contracted with Hoffman to install a new furnace in our triplex in St. Anthony Park, St. Paul, MN in October, 2005. The contract included pulling a permit with the City of St. Paul, for which we paid $100. In short, they installed one furnace. They did not pull a permit. We contacted the City in March, 2006 to have our furnace installation inspected. It failed completely, because State of MN code requires 3 separate forced air heating systems for a triplex. The city flagged our installation as inadequate and not meeting code. If Hoffman had pulled the permit, we would have known about the code requirement, which was a complete surprise to us. Since then, I've tried to work with Hoffman to correct the installation. I've worked with the Better Business Bureau (no help unless we filed in court, we did and won!). I've worked with the MN Attorney General's office (no help unless it's a class action suit). I've worked with a private attorney, and finally reached agreement to pay Hoffman and additional $8000 to add two more furnaces to meet city code. The two new furnaces are installed and the city inspectors come this week.
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$12,000
Leon V.
08/2008
heating & air conditioning/hvac
 + -1 moreIt went very well. I thought it was a great performance. They had guys out who knew what they were talking about. And also they were very punctual and nice.
Description of Work: I needed someone to fix the furnace, so they replaced it.
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Yes, I recommend this pro
$300
Kristi F.
12/2007
heating & air conditioning/hvac
 + -1 moreCleaning and furnace check was scheduled for Friday, October 19 at 8:00 AM. The Hoffman employee showed up 45 minutes late, during the cleaning and furnace check process dropped his heavy, metal clipboard and split my linoleum floor. He also indicated early on in the visit that there was a problem with the furnace. Later, he stated that he had cycled the furnace several times and that it was in "good working order." Three weeks later my furnace wasn't kicking on during the day. Hoffman sent another repair employee out to inspect and he indicated that there were so many problems with the furnace that a total replacement would be warranted. When I inquired as to why the first Hoffman employee was adamant about the good health of the furnace when pointedly questioned during the first visit, Hoffman could only state that furnaces can break down quickly and that a breakdown must have occurred on mine in the three weeks between cleaning and the diagnosis of a total replacement.
Description of Work: Hoffman was engaged to complete a furnace check and cleaning.
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$250
KAREN & MIKE C.
07/2007
heating & air conditioning/hvac
 + -1 moreHoffman installed our furnace so we called them when our fan quit working. The repairman arrived but didn't have the part to fix it. He said he would return later the same day to finish the job. We waited but he never returned and finally returned our call later that night. He said he had the part in his truck and would fix it the next day. He didn't show up and by 4:30pm we made several calls to the office and to him. My husband talked to him (Dean) and he was very rude and wouldn't give us a time that he would be back. He showed up at 10:30pm because I believe his boss told him he had to. He fixed the fan on the furnace and said we needed a new air conditioner. He was very defensive and did not want to hear what we had to say. Our main problem was the poor communication and the lack of follow through on promises. We received a bid for the air conditioner, but decided we had enough.
Description of Work: Fixed the fan on our furnace (warranty repair). Received a bid for a new air conditioner.
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ED A.
03/2006
heating & air conditioning/hvac
 + -1 moreI had wanted two return air ducts added to the basement. One of the lines they tapped into was not a return so it blows out rather than pulling air in. When I called they kind of shrugged it off. I have since figured out a work-around, but I shouldn't have had to. The duct cleaning was also not done very well. It seems as if some of the hard to get to areas were left untouched.
Description of Work: Installed new furnace, new a/c, and changed some of the ductwork, as well as doing duct cleaning.
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$6,000
LIANE G.
10/2005
heating & air conditioning/hvac
 + -1 moreDENNIS WAS VERY NICE AND GAVE A CLEAR PRESENTATION OF THE A/C BRANDS THEY INSTALLED. OF THE FIVE DIFFERENT BIDS WE RECEIVED HIS WAS AMONG THE LOWEST. AN OFFERING OF A FREE DUCT CLEANING ALSO MADE HOFFMAN'S BID ATTRACTIVE. HOWEVER, HIS ASSESSMENT OF THE WORK REQUIRED TO INSTALL AN A/C UNIT IN OUR HOUSE WAS A BIT MORE BRIEF THAN THE REST OF THE COMPANIES WE RECEIVED ESTIMATES FROM. WE THEREFORE FELT A LITTLE LESS SURE ABOUT THE QUALITY OF INSTALLMENT HOFFMAN WOULD DO. WE DON'T DOUBT THEY ARE A GOOD COMPANY--WE JUST DECIDED TO GO WITH SOMEONE ELSE.
Description of Work: FREE ESTIMATE IN REGARDS TO A/C INSTALLATION.
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Yes, I recommend this pro
JILL M.
05/2005
heating & air conditioning/hvac
 + -1 moreVERY FAST SERVICE (WITHIN 2 HRS. OF PHONE CALL). SERVICE NOT EXPECTED TO BE AS FAST DURING THE THANKSGIVING HOLIDAY SEASON. PRIOR SERVICE USED ON FURNACE TUNE-UP, VERY SATISFIED WITH SERVICE.
Description of Work: REPLACED FURNACE BLOWER BELT, IN ORDER FOR THE HEAT TO BLOW THROUGH THE FURNACE.
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Yes, I recommend this pro
$148.98
DALE W.
03/2005
heating & air conditioning/hvac
 + -1 moreTHE INSTALLERS WERE PROMPT AND SEEMED TO KNOW WHAT THEY WERE DOING. THEY INSISTED ON PAYMENT AT COMPLETION OF THE JOB. AFTER REPEATED CALLS TO SCOTT IN THE FALL AND WINTER, SCOTT FAILED TO PROVIDE A COPY OF THE ST. PAUL PERMIT. NO INSPECTOR CALLED. SCOTT STOPPED RETURNING MY CALLS. FINALLY IN JANUARY DENNIS DOERR, THE OTHER OWNER CALLED. HE TOLD ME THEY HAD NOT GOTTEN A PERMIT. HE WAS TRYING TO MAKE ARRANGEMENTS WITH A PRIVATE INSPECTOR TO ARRANGE FOR A CITY INSPECTION. SO MY NEW BRACES WERE ADDED TO THE FURNACE, BUT NO INSPECTOR HAS CALLED. DENNIS HAS STOPPED RETURNING MY CALLS.
Description of Work: SCOTT HOFFMAN, (ONE OF THE OWNERS) OF HOFFMAN GAVE ME AN ESTIMATE ON 7/27/04 TO INSTALL A NEW BRYANT FURNACE & AIR CONDITIONER. I HAD RECEIVED OTHER LOWER ESTIMATES FROM OTHER COMPANIES, BUT ONE OF MY REQUIREMENTS WAS THAT THE CO. DOING THE JOB HAD TO GET A PERMIT. THE JOB HAD TO PASS CITY INSPECTION. HE SAID THEY WOULD AND GAVE ME A WRITTEN ESTIMATE, CHECKING THE BOX WHICH READS " THIS JOB WOULD MEET ALL CODE REQUIREMENTS". I PAID THEIR BILL- NO INSPECTOR HAS EVER COME.
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$5,700
Response from Hoffman Cooling & Heating
RICHARD T.
12/2004
heating & air conditioning/hvac
 + -1 moreHOFFMAN INSTALLED OUR FURNACE IN ABOUT A DAY. THEIR QUOTE BEAT ALL THE COMPETITORS HANDS DOWN, AND THE INSTALLERS WERE ABLE TO ANSWER ANY QUESTIONS AND SEEMED KNOWLEDGEABLE. SINCE THE INSTALL HOWEVER, OUR FURNACE HAS AN ODD VIBRATING NOISE WHEN RUNNING AT FULL POWER; I JUST CALLED THAT IN, AND THEY WILL COME CHECK IT OUT FOR US SOON.
Description of Work: FURNACE REPLACEMENT, WHOLE HOUSE AIR CLEANER AND HUMIDIFIER.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$3,500
RENEE K.
11/2004
heating & air conditioning/hvac
 + -1 moreDENNIS, THE OWNER, WAS VERY KNOWLEDGEABLE WITH HIS SALES PRESENTATION. HE RECOMMENDED THAT WE GET MORE THAN ONE ESTIMATE BEFORE CHOOSING A COMPANY TO DO THE WORK. HE WASN'T PUSHY AND WAS VERY PATIENT WITH MY QUESTIONS.
Description of Work: INSTALLATION OF A/C AND FURNACE SYSTEM.
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Yes, I recommend this pro
$4,000
GAY N.
04/2004
heating & air conditioning/hvac
 + -1 moreEXCELLENT SERVICE AND PRICE, POLITE, ON TIME, AND VERY CLEAN PICKED, UP AFTER THEM SELVES. I WOULD USE THEM AGAIN. THE WARRANTY WITH THEM WAS BETTER THAN ANY OTHER QUOTE I HAD AND SO WAS THE PRICE. THEY INCLUDED DUCT CLEANING WITH PURCHASE OF AIR CONDITIONER. I FELT DENNIS WAS VERY HONEST AND HELPED ME PICK THE CORRECT A/C FOR MY NEEDS.
Description of Work: REPLACED AIR CONDITIONER WITH A 550A BRYANT PURON A/C, 2 1/2 TON 14 SEER, PRICE GIVEN IS AFTER REBATES.
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Yes, I recommend this pro
$1,985
- 1
- 2(current)
Contact information
5660 Memorial Ave N Suite 2, Stillwater, MN 55082
https://www.hoffmanheating.net/Service hours
Sunday:
12:00 AM - 2:00 PMMonday:
6:00 AM - 5:00 PMTuesday:
6:00 AM - 5:00 PMWednesday:
6:00 AM - 5:00 PMThursday:
6:00 AM - 5:00 PMFriday:
6:00 AM - 5:00 PMSaturday:
6:00 AM - 2:00 PMLicensing
Bonded
Insured
Licensed*
Trade License Number
mb005011
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Hoffman Cooling & Heating is currently rated 4.3 overall out of 5.
Sunday: 12:00 AM - 2:00 PM
Monday: 6:00 AM - 5:00 PM
Tuesday: 6:00 AM - 5:00 PM
Wednesday: 6:00 AM - 5:00 PM
Thursday: 6:00 AM - 5:00 PM
Friday: 6:00 AM - 5:00 PM
Saturday: 6:00 AM - 2:00 PM
Hoffman Cooling & Heating accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Hoffman Cooling & Heating offers free project estimates.
Yes, Hoffman Cooling & Heating offers eco-friendly accreditations.
No, Hoffman Cooling & Heating does not offer a senior discount.
Yes, Hoffman Cooling & Heating offers emergency services.
Yes, Hoffman Cooling & Heating offers warranties.
Hoffman Cooling & Heating offers the following services: HVAC, heating and cooling installation & repairs of all residential models.
Commercial service or installation.. We do not work on boilers or radiators.
Contact information
5660 Memorial Ave N Suite 2, Stillwater, MN 55082
https://www.hoffmanheating.net/Service hours
Sunday:
12:00 AM - 2:00 PMMonday:
6:00 AM - 5:00 PMTuesday:
6:00 AM - 5:00 PMWednesday:
6:00 AM - 5:00 PMThursday:
6:00 AM - 5:00 PMFriday:
6:00 AM - 5:00 PMSaturday:
6:00 AM - 2:00 PM